Pakke Kessang Hotels

"We had a lovely stay here. The staff were excellent and looked after us so well. We couldn’t believe how good the food was - just perfect and we certainly put some weight on! We had a couple of trips that the property recommended and we enjoyed them so well. We had a small problem when we were checking out in that they wanted payment in cash which wasn’t made clear on Expedia website but we got it sorted without too much hassle. "

"Firstly after getting a confirmation and payment due at check in, I get a call the previous day to say pay 50%. After telling them that payment due at resort then they say pay 30/40% all on WhatsApp messages or else there won’t be a room available. Thinking it was a scam I didn’t make any payment in advance. Tried reaching the hotel through the booking confirmation wasn’t able to get through as no one picked up. Sent messages and recd no answer. Next day on reaching the property I was told I had no room. This was the worst experience I’ve ever had in a strange place and when it was dark. Never encountered anything like this before especially through Expedia. Had to hunt for another hotel in the city post that. Will not use this platform again. "

"Overall the hotel is very good, but i want to point out some problem that i feel need to be address 1. The food services need to be more versatile in terms of timing, the food lounge open after 8 am in morning, so you canot get service before that so its is problematic if u have a early program and you want to have breakfast early, so hotel management shall open the food lounge bit early . 2. There must some Locker,or hanger for the clothes to hang, there is totally no locker or hanger for your clothes to leep....its very disappointed...."