Spicewood Hotel Guide. Hotels in Paleface Lake Country Estates, Spicewood, United States of America

"The Hotel was really nice and clean. I appreciate the bed being done each day!"

"Parking was free, safe and easy. The included breakfasts were amazing but don’t wait till near closing time or the best stuff will be gone. The work tables with outlets and usb ports between the lobby and breakfast area were super convenient. And the availability of computers for business travelers was a nice plus too. All these extras will make me a returning customer!"

"The staff was friendly and the location was great"

"Loved this place! Location, sunset views, staff , breakfast, pool deck! It was all wonderful! "

"The bathroom was filthy. It was covered in mildew and mineral deposits. We deal with the same thing all over Texas, except the rest of us know how to clean it, and apparently Fairfield does not. Not a pleasant experience to step in the shower and visibly see mildew and mineral deposits indicating the rooms were not cleaned properly. Definitely will not be back."

"Friendly staff good location"

"No problem the wi-fi works great and great air conditioning and staff was so nice and helpful."

"Dirty. Breakfast was pitiful, no coffee left and no employee around to fill it. Honey buns set out we're expired. Employees sitting on the couch ignoring guests watching movies at full volume. Pool has been closed for weeks apparently no fix in sight, still advertised as working. Room and view was decent but the lack of F's given my staff was obvious. Shame."

"Our stay was extremely disappointing and did not meet basic expectations for a hotel. First, our room keycards repeatedly stopped working. Every time we left the room we had to go all the way back downstairs to have them reset, which became very frustrating and inconvenient. There were also multiple maintenance issues. The toilet in our room would not flush properly unless you tried two or three times, and once it did flush it would run loudly for 30–40 minutes. The bathroom in the common area downstairs had the exact same problem, which makes it seem like this is a known issue that hasn’t been fixed. The pullout couch in our room was broken in the middle and unusable. On top of that, we were not provided sheets for the pullout couch and were told none were available, which made it impossible to use the bed as intended. Many of the outlets in the room were extremely loose, so our phone chargers would barely stay plugged in. The hallway also had a very unpleasant smell during our stay. We also had difficulty getting extra towels from the staff, which added to the overall frustration. Between the repeated keycard issues, broken furniture, plumbing problems, lack of basic linens, and the condition of the property, this stay fell far below what we paid for. Because of these ongoing issues, I am requesting a refund or partial reimbursement for our stay. "