Palmar Beach

The room I reserved had a picture with beautiful ocean view from its balcony. Upon arrival I was assigned to a room without such view. I showed the hotel reception staff a picture of the view that was advertised but they said the hotel is full and cannot move me. They did promised to move me to that room with ocean view in a couple of days but that never happened. When I approached the relations manager about the promise made to me she said she will inquire about it and get back to me. Needless to say, she never got back to me and I never got the room with the view I expected.

This was an excellent place to stay in the Grand Baie area, especially because of the wonderful staff. The property itself is nice and well maintained. We liked the half board package, breakfast and dinner were both delicious. The staff really sets this place apart. I wasn’t feeling well during our stay and they went above and beyond to accommodate room service food. We rented a car and parking was sometimes tight. The staff offered to help with parking which really alleviated stress. We’d highly recommend staying here in Mauritius!