Interior

Reviews of The Cardinal Hotel

2.5 out of 5
The Cardinal Hotel
235 Hamilton Ave, Palo Alto, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 136 reviews" "
Rating 8 - Good. 24 out of 136 reviews" "
Rating 6 - Okay. 12 out of 136 reviews" "
Rating 4 - Poor. 4 out of 136 reviews" "
Rating 2 - Terrible. 3 out of 136 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy access to all downtown amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

madhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious, clean rooms with everything you could need. Staff was kind and accommodating. This is a great hotel if you’re looking for one in the area.
Stayed 3 nights in Apr 2024
Response from Cardinal Hotel Front Desk Staff on 30 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our location great and the rooms spacious and clean, equipped with everything you needed. It's also fantastic to know that our staff's kindness and accommodation added to your positive experience. We're delighted that you consider us a great hotel choice in the area. We look forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights & was a great experience, shopping & diner literally downstairs from hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, property conditions & facilities
Loved the proximity to Stanford and the historical charm!
Stayed 1 night in Apr 2024
Response from Cardinal Hotel Front Desk Staff on 23 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you loved the proximity to Stanford and appreciated the historical charm of our hotel. We strive to maintain a unique atmosphere that reflects our rich history while providing a convenient location for our guests. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Shuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and culture.
Stayed 2 nights in Apr 2024
Response from Cardinal Hotel Front Desk Staff on 23 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed both our great location and the culture of our hotel. We strive to create a unique and enriching environment for our guests, and it's wonderful to know that we were able to make your stay enjoyable. We look forward to the opportunity to welcome you back soon for another exceptional experience.

4/10 Poor

Joshua

Liked: Staff & service
My room window was right above the attached restaurant downstairs. The noise was terrible. Sleeping was hard and the windows were not at all sound proof.
Stayed 2 nights in Apr 2024
Response from Cardinal Hotel Front Desk Staff on 23 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disturbance caused by the noise from the restaurant below your room. We understand how important a quiet environment is for a restful night's sleep, and we regret that we fell short of providing this during your stay. Our hotel does indeed have double-paned windows designed to reduce noise as much as possible, but we recognize that in your case, this was not sufficient. We truly appreciate you bringing this to our attention, as it helps us identify areas where we can further improve our guests' experience. We hope to have another opportunity to host you, where we can ensure a quieter, more comfortable stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Location is great! Interior is beautiful and fun to look atound.
Stayed 1 night in Apr 2024
Response from Cardinal Hotel Front Desk Staff on 23 Apr 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed our great location and found the interior of our hotel beautiful and enjoyable to explore. We take great pride in creating a welcoming and visually appealing environment for our guests, and it's wonderful to know that these efforts resonated with you. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of Stanford. Lovely old hotel, comfortable rooms, helpful staff. No frills.
Stayed 3 nights in Mar 2024
Response from Cardinal Hotel Front Desk Staff on 23 Apr 2024
Thank you for your kind review! We're delighted to hear that you enjoyed our hotel's convenient location within walking distance of Stanford, and appreciated the charm of our lovely old building. It's great to know that you found the rooms comfortable and our staff helpful. We aim to provide a straightforward and pleasant experience, focusing on essential comforts and quality service. We look forward to welcoming you back in the future for another satisfying stay.

10/10 Excellent

Gianilda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at the Cardinal hotel. It was the perfect location to access Stanford, my venue at the Crown Plaza, and access to outdoor dining from breakfast through dinner. The hotel is essentially located in the heart of Palo Alto, where I felt safe and comfortable walking around by myself. I highly recommend Recommend it and woukd stay there again with my family.
Stayed 3 nights in Mar 2024
Response from Cardinal Hotel Front Desk Staff on 2 Apr 2024
Thank you for your glowing 5-star review and for choosing the Cardinal Hotel for your stay! We're thrilled to hear that our location was perfect for your needs, providing easy access to Stanford University and a variety of outdoor dining options. It's wonderful to know that you felt safe and comfortable exploring the heart of Palo Alto on your own. We are so pleased that you would consider staying with us again with your family. We look forward to the opportunity to welcome you back to the CardinalWarm regards,The Team at the Cardinal Hotel

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ellyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool building and in a great area!
Stayed 2 nights in Mar 2024
Response from Cardinal Hotel Front Desk Staff on 14 Mar 2024
Thank you, Ellyn, for your excellent review and the 5-star rating! We're thrilled to hear that you found our building cool and enjoyed the great area our hotel is located in. It's wonderful to know that these aspects contributed positively to your experience with us. We strive to offer a unique and memorable stay for all our guests, and feedback like yours is truly appreciated. We look forward to the opportunity to welcome you back in the future for another outstanding visit.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay that is in the middle of wonderful dining and easy walk to Stanford
Stayed 1 night in Feb 2024
Response from Cardinal Hotel Front Desk Staff on 2 Apr 2024
Thank you for your kind words! We're so pleased to hear that you enjoyed your stay with us, particularly appreciating our central location amidst wonderful dining options and the easy walk to Stanford. It's our goal to provide a convenient and comfortable base for our guests to explore everything Palo Alto has to offer. We look forward to welcoming you back in the future. Warm regards,The Team at the Cardinal Hotel

8/10 Good

Michele

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel but be prepared for the street noise - you may need earplugs for the 4:00 AM garbage trucks on Monday morning and for the smaller rooms and bathrooms of an old downtown hotel. That said - the location is incredibly convenient, staff is outstanding, period decor and architecture is lovely, and it is just ten minutes from the Stanford medical center.
Stayed 1 night in Jan 2024

6/10 Okay

David

Business traveller
Liked: Staff & service, room comfort
The hotel has an old time feel which is charming Ina certain sense, but a little run down feeling at the same time. And my room had a weird smell on it when I arrived (which was basically addressed by opening my window for the day while I was out)
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a good price
Stayed 1 night in Jan 2024

10/10 Excellent

A Dinesh P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little small but very, very clean! A very old building but the rooms were redone, so a great mix of old and new!
Stayed 3 nights in Jan 2024
Response from Cardinal Hotel Front Desk Staff on 14 Mar 2024
Thank you for sharing your experience! We're glad to hear that you appreciated the cleanliness of your room and the blend of old and new within our historic building. While our rooms may be cozy due to the character and limitations of the structure, we aim to ensure they are comfortable and well-appointed for our guests. It's wonderful to know that the renovations have enhanced your stay by providing that balance of charm and modernity. We hope to welcome you back soon for another enjoyable visit, where the unique qualities of our hotel can continue to provide a memorable backdrop to your stay.

6/10 Okay

YEONKOO

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Too cold. Would not recommend.
Stayed 4 nights in Jan 2024

10/10 Excellent

Haemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nevada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility full of character
Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place in Palo Alto
Hotel was super old fashioned, charming and beautiful. Absolutely perfect location in walking distance of everything in town! We will only stay here when going to Palo Alto again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed very much the location of the hotel, the staff and the shopping!
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin, Dallas

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed an outstanding experience at the Cardinal Hotel. Location, area and proximity to Stanford Stadium were perfect. The staff was kind and attentive. The breakfast at Maxine’s Bistro was excellent.
Stayed 2 nights in Nov 2023

8/10 Good

Alejandro

Stayed 2 nights in Nov 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff, went above and beyond with room and overall arrangements. The mattress and bedding are some of the most comfortable I've slept on in any hotel in any country! Perfect location to all. If you are a light sleeper, take note that you will hear the people above you if you stay on the second floor, since it is a historic hotel with wood floors.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room was pretty spartan for the price! There should be rugs or carpet, for example. I like the charm of the lobby, and the old-time feel of the place, but the room needs to be redecorated.
Stayed 1 night in Nov 2023

10/10 Excellent

Tyson D

Stayed 1 night in Oct 2023

4/10 Poor

Dean

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, historic Hotel!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rahuvaran

Stayed 2 nights in Oct 2023

10/10 Excellent

Keisuke

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy, Pittsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Van

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern updates with charm and character.
Front desk was super friendly and the room I got was very comfortable. I love the charm and character of the hotel and the room was updated and very clean. Thanks for providing ear plugs - definitely heard the downtown noise but you provided something to counter it.
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Christine, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Alison, Alexandria

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro looking but with modern comfort and service. Great location and would love to come back in the future
Stayed 3 nights in Sep 2023

10/10 Excellent

Viktoriia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location and very cute hotel, only downside about the place is that there's no AC.
Stayed 4 nights in Aug 2023

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location thank you!
Stayed 1 night in Aug 2023