"Great hotel, we stayed for two nights. We ate at Saffron and also stopped for tea and cake at the Baking Company which was really nice. The breakfast was also really good, particularly the eggs which were made to order. We couldn’t decide between staying here or at the Oberoi but glad we chose the JW Marriott as it was more modern and offered greater facilities. My wife also used the spa and had a massage during our stay which she thoroughly enjoyed. We would recommend this hotel to anyone in the area."
"This is firmly a four-star hotel, and it shows everywhere- the lobby, the staff, dated bathroom fixtures, and a mostly vegetarian buffet. The breakfast scene felt particularly off, with guests in pajamas and even putting their feet on chairs, which really lowered the overall experience. Keep your expectations low especially if you are coming from the US. "
"Extremely disappointing stay. Loud music continued until 1 AM despite repeated complaints, with no action taken. Midnight dinner was poorly managed, and the rice was undercooked. Staff were unhelpful and unwelcoming throughout. Strongly advise avoiding this property due to poor service, lack of accountability, and disregard for guest comfort."
"Terrible experience at Regenta. I called beforehand to confirm my check-in time and was told 12 PM. When I arrived, they suddenly said it was 2 PM. I also specifically asked if I needed to bring anything for check-in and was told no, but when I got there they demanded my passport and visa, which was never mentioned.
The room itself was disgusting. It smelled bad, the AC wasn’t working, and the “white” bedsheet was dirty. The decorative cloth on the bed was extremely filthy and black. The room felt completely unhygienic and poorly maintained.
I stayed for less than 30 minutes before leaving because it was that bad. I went to Orchid down the road instead, which was a much better hotel and experience.
Regenta was a huge disappointment and I would absolutely not recommend staying here."