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Reviews of Alona Tropical Beach Resort

3 out of 5
Alona Tropical Beach Resort
Tawala, Panglao, Bohol

Reviews

6.8
Rating 10 - Excellent. 16 out of 79 reviews" "
Rating 8 - Good. 25 out of 79 reviews" "
Rating 6 - Okay. 22 out of 79 reviews" "
Rating 4 - Poor. 9 out of 79 reviews" "
Rating 2 - Terrible. 7 out of 79 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

4.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

John, Sydney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique in every way. The property was demolished in July 2019, yet Expedia still have it listed.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Impossible to rate as the Resort no longer exists, it has been demolished
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

christina, cebu city, ph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our stay! our room was just near the beach.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Front desk staff should be friendly and accommodating
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spend 3 weeks at Alona Tropical Beach Resort this past May. Highest marks from us! Our unit was updated, air conditioned, and we had a view of the beach. The place is really special with beautiful gardens, a unique swimming pool, and more. In the true Filipino style. The staff is top notch! They really made our stay extra special. Angel, Jiasia, and Arnel (bar tender) in the restaurant took great care of us! Mario at the beach, kept the beach clean and brought out chairs for us. Christian at the front lobby took great care of us also! Hard workers, friendly and they always made time for us. The manager Deo was so very helpful to us in every way. Also, housekeeping was wonderful! We will be back again next year! We live in Tennessee, USA.
Stayed 6 nights in May 2018
Response from Jesiel on 3 Jul 2018
Warmth Greetings! Thank you so much for staying with us. We are looking forward for your next stay in our humble Tropical Paradise! God bless and more power to you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
Exceeded my expectations. I wish they will add kettle and small fridge in all the rooms.
Response from Jesiel on 3 Jul 2018
Warmest Greetings! Thank you so much for staying with us. Rest assured that your concern will be forwarded to our management for further actions to be done. We'll be glad to see you again soon. More power to you!

8/10 Good

Alice, London

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely character, right on Alona Beach
The gardens around the hotel buildings are beautifully kept and the pool is great, nestled within these gardens. You can walk from your room to the lovely white beach in less than a minute. Rooms are on the basic side but have everything you need. The restaurant has a good range of options and overlooks the beach so very relaxing. I’d recommend to anyone visiting Bohol.
Stayed 5 nights in Jan 2018
Response from John on 23 Jan 2018
Warm greetings! We are indeed glad for a very positive stay. We are looking forward for your next stay in our humble Tropical paradise! Thank you for spending your holiday and vacation with us. We will surely be glad to serve you our valued customer. More Power.

2/10 Terrible

Marlu

Liked: Cleanliness, staff & service
They gave us the wrong room. I asked for a refund but they dont do refunds for their mistakes.
Stayed 1 night in Jan 2018
Response from John on 18 Jan 2018
We apologize for this concern regarding room assignments. Rest assured that this will not happen again. Afterall, Looking forward for your next stay in our Humble Tropical Paradise. thank you and more power!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not going back to this resort due to poor service
Check-in & check-out processes were quick, and staff at the front desk were friendly. After checking-in, I tested the water supply in the bathroom, and found out that sink faucet had no water at all. I then informed the staff about this. He promised that this would be fixed "soon." My friends and I then went out to explore Alona Beach. We went back to the room at around 12:30 AM. To our surprise, the problem was not fixed. Because the front desk was not open 24 hours, I had no choice but to inform the guard on duty about our predicament. To my disappointment, the guard's initial reply was, "Sir, ..." I insisted that this needed to be fixed now; otherwise they should look for another room for us to stay. After 30 minutes of constantly following up with the guard, I finally overheard a rude voice on the other line of the walkie-talkie, "..." I later found out that the rude voice was from the admin manager, leo It took the hotel staff at least one hour to resolve the problem. We moved to another room at around 1:30 AM. Yes, early in the morning. Solutions: 1. Someone needs to be in-charge of addressing issues 24 hours 2. Person in-charge needs to face the guest to assure him/her that appropriate actions are being taken 3. Use constructive words at all times. leo was rude 4. Give "special treatment" to the guest by probably upgrading to a better room, or providing free breakfast, etc
Stayed 1 night in Jan 2018
Response from John on 18 Jan 2018
We apologize for what happened in your stay in our resort. Rest assured that this concern will be forwarded immediately to the management. We're looking forward for your next stay in our humble tropical paradise soon for a better and improved service. Thank you and more power!

10/10 Excellent

Steven, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Loved it. Will be back. Staff friendly as. Can get slaughtered by the pool and no hassle at all. All good.
Stayed 2 nights in Oct 2017
Response from Jesiel on 8 Jul 2018
Greetings! Thank you so much for staying with us. We'll be glad to see you again soon. God bless!

8/10 Good

Sam, Batangas

Liked: Cleanliness, staff & service
Nice beach front/ nice garden setting
great! my daughter had a great 8th bday..we love the pool area in the garden, the white sand shoreline, good food, feels good to have a massage by the beach.
Stayed 4 nights in Aug 2017
Response from Jesiel on 8 Jul 2018
Warmest Greetings! Thank you for staying with us. We are looking forward for your next stay in our humble Tropical Paradise. More power!

6/10 Okay

ZENIA

Liked: Cleanliness, staff & service
Just okay,l
Location being a beach front was awesome. Room was mediocre, small, no fridge, AC unit under power.
Stayed 2 nights in Aug 2017

8/10 Good

Coco, Oon our sailboat in the Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel!
Nice hotel right on the beach. Cafe & bar. Also, has Tropical divers on site. The rooms are a bit small but are clean & nicely furnished. The gardens & pool are wonderful. The staff super nice. I've stayed here twice & hope to be back again!
Stayed 3 nights in Jun 2017
Response from Jesiel on 8 Jul 2018
Warmth Greetings! Thank you for staying with us. We are looking forward to seeing you soon. More power to you!

10/10 Excellent

Ramon Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there should be a phone line for room servicing so that we don't have to wait for a crew to appear to order.
Stayed 2 nights in Jun 2017

2/10 Terrible

Julia

Disliked: Cleanliness, property conditions & facilities
You can do way better
I wouldn't stay there again. Because I booked through hotels.com, they gave us a hut with no air conditioning. In order to get AC, they wanted me to pay double what I'd already paid. We tried a night in the fan room, but it's summertime and obviously super hot, so we paid up even though it's only an ok hotel and definitely not worth 6500php per night. The second room had plumbing issues so we had to move to a third room which was just ok. All the rooms were run down with cracks in the foundation, etc. There was a big gap under the door so all the creepy crawlies (including gigantic roaches and centipedes) could waltz right in. The more expensive room was supposed to include free breakfast but when I went to check out, they tried to charge me for the breakfast that I'd eaten. They also tried to charge double the standard rate when I asked about scooter rentals, which is just rude. I love spending money, but I felt like they were trying to rip me off constantly, which is not cool. There are wayyyy better hotels in the area. On the plus side, the grounds are beautiful and the dive shop is great. JoJo is an excellent divemaster, and balicasag island is amazing. Also the pool is nice
Stayed 4 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good beach front with a restaurant facing the beach. No frills accommodation but all in working condition (AC, hot water, cable). I like the less resort feel to it. Wifi can use some improvement not just in public places. Food tastes good but availability of items on the menu is occasionally disappointing. Still highly recommend.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great tropical jungle feel. Super pool. Quiet end of the beach . Friendly staff. These qualities itself were worth staying. Good restaurant but food always took a long time. Room was corner room which seemed small. Staff said just as big as the other same charged rooms, but it was smaller. It was a newer remodled room i believe, which was nice.

8/10 Good

Christine, California

Liked: Cleanliness, staff & service, room comfort
Close to the beach
Beautiful lush surroundings, great resort for families with little children, staff is friendly & accomodating.
Response from Jesiel on 8 Jul 2018
Greetings! Thank you for choosing us as one of your vacation destination. We are looking for your next visit. God bless and more power!

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
I have stayed at this hotel twice now, and would have no problem staying here again. It's in a great location at the end of Alona Beach. The hotel staff is great and the property is always being maintained.

2/10 Terrible

Oliver, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Great location, not great hotel
On a positive note the location is perfect, peaceful, feels like private end of busy beach. Beach is clean and less dogs by this hotel. Cons: the hotel itself is tired and although some staff are very keen alot of them can't be bothered or just pass a problem onto someone else. Very basic rooms for the price, tip, take your own toiletries. Air con machine is like having a tractor in your room. So only go if you can sleep in heat. Construction work. The hotel was quite empty and they out us in a room right nextdoor to the construction work which starts at 7am! Not too clever... Was better once we moved room. Just a bit more effort/common sense would be good. Overall, expensive for what it is. Plenty of other choices and you can walk up to use the same part of the beach.

4/10 Poor

Henri, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
third class paradise
Beautiful location at the end of a beach but poorly maintained accommodation. Personnel however extremely nice and helpful.

8/10 Good

allen

Liked: Cleanliness, staff & service
Good budget minded resort. Last on the end of the beach, quiet, a good place for couples. Rooms are big and clean even if a little plain. Hotel staff is great. Place is clean, they never stop maintaining the property, cleaning all day.

6/10 Okay

Verified traveller

Liked: Staff & service
Relaxing break
Hotel is very basic wifi is only in lobby pool and restaurant area , food in hotel was ok and cheap there are loads of restaurants just along the beach. If you want a relaxing holiday then this is the place. Beware of the mosquitos

6/10 Okay

Marilyn, Lakewood, WA

Liked: Cleanliness, staff & service
Good for the value
The place is serene with trees and native cabanas which is great. For the value of the room, accommodation is okay except for a VERY noisy air conditioner that competed with the tv. We couldn't sleep soundly because of the noise. Housekeeping staff has a lounging area behind our room and was talking loud very early in the morning. I told housekeeping about the noisy AC and she promised to have it changed. But while getting dressed, she came back and opened the door without knocking with the man behind her. It's a good thing that I just pulled my pants up as she opened the door. So they accommodated us by transferring us to the next room where the AC is not as noisy when the AC they brought in did not fit in the slot. The place will be a hit if they change their outdated AC and train their housekeeping staff to practice common courtesy of knocking and not talk loud early in the morning when walls are not insulated for outside noise. But restaurant and reception staff provided us with good customer service.

6/10 Okay

Joan Cecilia

Disliked: Cleanliness, property conditions & facilities, room comfort
It was okay. Not that good but can be okay. Their room is not that clean. Ants are in the CR and mosquitos are in the bedroom. Also, their window has a broken lock so safety is not guaranteed. It was okay for us 'coz we didn't stay at the room for long. We roam around bohol and only stayed at alona tropical to sleep.

4/10 Poor

Rob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired buildings
Broken shower, broken tap, tv didn't go, no servicing of the rooms, not worth the money we paid for a so called deluxe room. The power also went out 3 times just in the block we where in and nowhere else in the hotel. We emailed the hotel twice to advise we would be late arriving and they didn't respond at all. The only good thing was the aircon worked and it had a good location on the beach.

6/10 Okay

Frederick

Disliked: Cleanliness, staff & service, room comfort
Bad Smell!
Our room ( room 55) was next to the neighbor hotel's septic tank and the room (room 55) smelled really bad for the duration of our stay.

8/10 Good

Mary, San Martin, CA, USA

Liked: Cleanliness, staff & service, room comfort
Top location on the beach
Terrific location at the end of the beach. Our bungalow was spacious, beds were comfortable and the air conditioning worked well. The bathroom really is ready for a remodel but everything worked. We would recommend and stay here again for location and value.

4/10 Poor

Iris, NY

Disliked: Cleanliness, room comfort
Very disappointed!
The only thing I like about Alona tropical resort is its location and that most of the staff were very friendly. I was quite disappointed with our room though,room 55. It was close to the septic tank area so it made the room very smelly and you can actually smell it all the way to the pool area. I asked to be transferred to a different room only to be told there was no more availability. Instead they pointed their finger to hennan resort saying they are the ones causing the smell. Anyway if you plan to book a room here, just get the beach front rooms. This hotel needs to learn how to do service recovery!

6/10 Okay

Barbara

beautiful place with inconsiderate neighbours
lovely stay but spoiled by noise from the resort next door. They played music until 2 a.m our last night. Also wish there was comfortable furniture. best to get beach loungers and try to keep them by the unit. this hotel has beautiful lush surroundings and a wonderful location at the end of the beach but the noise is very intrusive.
Response from Jesiel on 4 Oct 2018
Greetings! Thank you so much for staying with us. Rest assured that your concern will be forwarded to our management for further actions to be done. We are looking forward to seeing you soon. More power!

10/10 Excellent

Alison, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, on the beach, great staff
Staff really healpful, gardens are gorgeous and the hotel is located right on the beach, rooms are basic but we were never in them
Response from Jesiel on 4 Oct 2018
Warm Greetings! Thank you for giving us a review. Rest assured that your concern will be forwarded to our management for further actions to be done. We hope to see you again very soon! God bless.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Adam, Fargo

Liked: Cleanliness, staff & service, room comfort
Quaint room with awesome beach front.
Overall the grounds were really 'outdoor friendly' with lots of shade around the pool and down until the beach front. The staff was very helpful with booking activities and gathering belongings. The room was a modest size with not much going on but it was just a place to leave luggage and sleep so that didn't matter much. However, the bed sheets seemed to be a bit dirty and unchanged from night to night.

8/10 Good

marilyn, makati

Liked: Property conditions & facilities, room comfort
Close to beach. But reception is not very competen
There is no water or coffee /tea in rooms which is a basic expectation. We needed to swimming towels and again it was a battle to get these. The location is great ....the dive centre is very laxidazy...otherwise it was a nice stay

8/10 Good

ETSUKO

Liked: Cleanliness, room comfort
立地が良い
ビーチ目の前と言う好立地で選びました。お隣はヘナンです。レストランも海を眺めながらで料金も特別高い訳ではなく味も問題無し。翌日の午前中にシャワーの出が悪くなるハプニングがありましたが島なら仕方ないと言った感じです。ホテル敷地内にプールもありますし坂道で広いです。たまたま空いていたのでビーチに近いレストラン隣の部屋に変更して貰いビーチまで直ぐレストラン隣で良かったですアロナビーチでのマッサージも良かったです
Stayed 1 night in May 2019

4/10 Poor

diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Ostädat, myror, nedgånget. Helt enkelt inre värt pengarna. Frukostbuffén är dyr med litet och dåligt utbud. Deras pool är dock fantastisk och välskött.
Stayed 2 nights in Apr 2019

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service
Le jardin magnifique qui descend jusqu’a La mer Pour la chambre manque d’accessoires comme tapis sortie de douche et le ménage est ok
Stayed 4 nights in Mar 2019

6/10 Okay

Truls

Liked: Cleanliness, staff & service, room comfort
Litt slitt.
Anlegget har god beliggenhet ved stranden og et flott uteområde! Kom bufet frokost..Litt unødvendig høyt priset om du bare skal ha en omelett f.eks. Rommet holdt ikke mål i forhold til pris. Fremstod slitt og helt uten stil.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Alacarte frühstück erst ab 10 Uhr geht gar nicht. Service allgemein hat keinen Philippinen-Standard. Räume sind untere Mittelklasse. Investitionsstau. Strand hat keinen hohen Standard. Angebot an Restaurants und Bars ist gut und größtenteils von guten Standard.
Stayed 4 nights in Nov 2018

6/10 Okay

Daniel

Budget resort right on the beach
It’s a budget resort with a great location right on the beach. Nothing more nothing less. The WiFi didn’t work in my room so I had to get closer to the restaurant to use that one when needed. During my stay I also stayed in two different hotels on the same street, same standard, less then half price. So if it’s important for you to stay at the beach this is for you. If you want to pay less but have to walk some choose another one.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
보홀 첫 여행
수영장이나 앞에 비치, 전체적인 분위기는 좋으나 객실이 너무 아쉽네요. 모기도 너무 많고...
Stayed 1 night in Oct 2018

8/10 Good

Robertus

Liked: Staff & service, property conditions & facilities, room comfort
Prachtig resort aan het mooiste stuk witte strand
Prachtig resort aan het mooiste stukje witte strand van Alona beach, een waar paradijsje. Personeel zeer vriendelijk en behulpzaam. Receptie zou iets attenter mogen zijn. Bij aankomst was de kamer nog niet klaar omdat we wat vroeger waren, maar als er wordt gezegd we sturen je een SMS als de kamer klaar is gebeurd dit niet wel zeggen niet doen. Dat wachten is dan vervelend(4 uur wachten). De jetski verhuurders bij het resort aan het strand erg vieze jongen en erg brutaal. Hele dag spuugen en roggelen op de grond. Als je er iets van zegt trekken ze er niks van aan. Ik weet niet of ze bij het resort horen maar mijn advies vervangen!!! Kamers zouden beter schoongemaakt moeten worden. Vloeren en wand tegels worden volgens mij niet vaak schoongemaakt alleen vegen. Wandtegels in de douche zijn nog nooit met een doek afgenomen de kalk van het voegen zat er nog op. Buiten deze kritische punten uiteraard meer goede punten! Een prachtig resort met mooi en schoon zwembad en mooi gelegen aan een mooi stuk schoon wit strand. Restaurant personeel helemaal top! Kamermeisjes wel heel vriendelijk! Resorttuin prachtig. Locatie top!! Goede Wifi verbinding alleen in het restaurant. Op de kamers geen Wifi. Al met al een aanrader!
Stayed 10 nights in Oct 2018

10/10 Excellent

Eun Hoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나름 만족스러움
해변과도 가깝고 메인 거리와도 가까워서 다니기에는 편했어요 전체적으로 깔끔한 느낌이나 역시 모기가 많음 냉장고와 드라이기가 없다는게 아쉬웠음
Stayed 2 nights in Oct 2018

10/10 Excellent

Fred, Coulommiers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel avec accès direct à la plage
Chambre confortable, salle de bain spacieuse et bien équipée, personnel très agréable. La chambre donnait directement sur la plage, piscine à proximité ainsi que le bar et le restaurant. Magnifique établissement que je recommande.
Stayed 4 nights in Apr 2018
Response from Jesiel on 3 Jul 2018
Warm Greetings! Thank you for giving us a review. We are looking forward for your next visit. God bless and more power to you!

2/10 Terrible

Isabelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Fruktansvärt ofräscht
Skitigt rum. Döda insekter och myggor och flugor överallt. Hår kvar i duschen. Vi bodde inte en natt utan checkade ut direkt pga det dåliga skicket.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Alona Tropical
Das Zimmer entsprach nicht unseren Erwartungen, aber nach Reklamation an der Rezeption wurde uns ein Zimmer angeboten, dass entsprach. Die Anlage ist sehr gepflegt, ruhig und das Personal sehr bemüht. Im Restaurant kann man gut zu den Ortsüblichen Preisen essen. Der Strand ist super und zu Fuß ist man gleich in Alona. Insgesamt waren wir nach anfänglichen Zimmerproblemen sehr zufrieden.
Stayed 4 nights in Jan 2018
Response from Mister Helm on 18 Jan 2018
Thank you for staying with us. We will surely be glad for your next stay here in our humble Tropical paradise. More Power!

4/10 Poor

Wei-Jer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不會再有下次了，這真的是一場鬧劇！
Room type:Pool Side Suite.$2833 房間比較原始，應該已經有30年歷史的感覺，床鋪太短，家具皆為藤製符合當地風情，但稍嫌不舒適，不會想使用，最糟糕的是浴室，透氣窗跟浴缸位置沒有錯開，只要在浴缸淋浴，室外的人就可以從透氣窗看到淋浴者，淋浴的蓮蓬頭只有冷水，熱水器為另一個蓮蓬頭，根本無法正常舒適的洗澡（我還要自己改裝配置才敢使用），洗手槽的排水孔沒有塞子，無法儲水洗滌，畢竟到海岸邊玩回來後需要在房間內做簡單的洗滌，這也無法順利辦到，浴室內只有小條毛進沒有大條浴巾，房間內也沒有吹風機，要到櫃台借，以上是我所住的客房體驗，但餐廳的食物還可以，也營業到晚上24:00，算方便！飯店也還再增設房間，應該會比較新式！這次的房間完全不值得這個價錢！ 服務人員倒是非常親切有禮貌！也會主動協助提行李到房間！
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gammelt og slidt.
Vi boede her kun i en dag, da selve stedet ikke levede op til billederne på hjemmesiden. Alle faciliteter var slidt ned og gamle.
Stayed 1 night in Aug 2017