Panongan Hotels

"Don’t stay here. I made a reservation for the wrong month and tried to correct my error after only 2 hours and was not allowed to move the date nor get a refund. They charged me twice. Curtains torn, room old, no elevator to second floor reception. Anara hotel in terminal 3 is much better. I checked out early and went to FM 7. "

"We loved staying at the Jakarta Soekarno Hatta Airport hotel. The airport shuttle pickup was very convenient. The breakfast was absolutely delishious! All of the staff went out of their way to be kind and helpful. "

"I was given a room that I could hear the traffic, so had problem trying to get to sleep. In the early morning (around 3 to 4 am), I was woken up by loud prayers. Had trouble getting back to bed. Went to Front Desk & request for a change to a quiet room, as I had to stay 4 nights. The staff managed to get me a quiet room. So no problem from the 2nd night onwards. Cynthia, the Manager gave me one free breakfast. Chef Juana & other staff in the Breakfast Room were so nice. They explained the local cuisine & tea, and I enjoyed my breakfast there. "

"good"

"All good except we can hear the announcements at the airport and guests coming in and out of their rooms. The sound proof of rooms can be improved. Excellent staff!!"

"Great and smooth Check-In experience. Fantastic Breakfast buffet. Outstanding friendly staff. Very helpful concierge desk. Overall a very pleasant experience for my repeat stay at the Shangri-La Jakarta. Thank you"

"Staff are amazing and hotel is lovely. "

"The best of the best "

"TV wasn’t working . Only Netflix and YouTube . But I only stayed one night so I didnt mind . "