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Reviews of Panorama Mountain Resort - Toby Creek Horsethief Condos

3 out of 5
Panorama Mountain Resort - Toby Creek Horsethief Condos
2000 Panorama Dr, Panorama, BC

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 13 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

9.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Connor

Travelled with group
Liked: Staff & service, property conditions & facilities
Great place, check in door was frozen,
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

marieta i.

Liked: Cleanliness
Me and my family had a great time
It was great!!

2/10 Terrible

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the amenities but I didnt like when I book through Expedia for Toby Creek/Horsetheif Condos and the facility change it at checkin. Very disappointing, staff is also very rude, not very accomodating. She keeps telling that its an Upgrade but I didnt ask for Upgrade? She keeps arguing. I wonder why is she working at Front Desk Help? Worst experience ever with Customer Service.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Melissa

Liked: Staff & service
Stayed 4 nights in Feb 2019

8/10 Good

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Love the ski in, ski out, so convenient. Also enjoyed the hot tubs. The ski hill is fantastic with such a large variety of runs. Enjoyed having lunch at the chalet at the summit. They have everything you need within the resort.
Stayed 2 nights in Jan 2019

8/10 Good

Corinne, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullout sofa mattress not great but using the couch cushions works! Has all you need
Stayed 1 night in Aug 2018

2/10 Terrible

Juan G.

No BBQ - Strong smell of food - Kitchen in bad conditions
Hi there We are very disappointed with our rental. We arrived last night and the unit had a very strong smell of food, we can’t sleep very well because of this. Today after we came from the pool, we wanted to cook our dinner and the BBQ has a lock and also don’t have propane. As you see on my messages, I sent an email to you July 6th asking about the bbq , I didn’t receive any answer but I made a call two days after and a lady on the phone told me that according to the information the unit has a bbq. We brought all our food to make a bbq every day and now we are looking for a restaurant and we have to take our food back to home Addition to this, the kitchen has all the utensils in very bad condition, old and the pots are badly washed, we had to wash them again. It has been a very bad experience, we come here every year and this one has been the worst service we have received for the price that we paid.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condo was spacious and large enough for our family
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable condo for family
We enjoyed our stay, it was comfortable and very close to activities nearby.
Stayed 2 nights in Jul 2018

8/10 Good

Paul, Burlington Canada

Liked: Cleanliness, room comfort
Resort fun
Lots of pools and hiking trails available Some services closed due to off season stay
Stayed 2 nights in Jul 2018

8/10 Good

Christopher J

Liked: Cleanliness, property conditions & facilities, room comfort
Great location for a family ski trip. Condo was dated but clean. Would stay there again.
Stayed 3 nights in Jan 2018

8/10 Good

Norma, AB

Liked: Staff & service
Nice family hotel
Nice family hotel, hot summer hard to find ice around the resort but everything great in general
Stayed 2 nights in Jul 2017

6/10 Okay

nikki, kotecha

Disliked: Cleanliness, staff & service, room comfort
Room was ok not goof service at all .
We request for 1 extra mattress they bring mid night 1 am and that was air bad . Servivce is not good al all .
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay again!
Rooms were clean, had a nice corner room so I had an awesome view of the mountain. The rooms were very spacious. I would definitely stay again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant vacation
Nice location. Suite a bit dated. Stairs to loft were dangerously slippery, narrow and steep - poorly designed. Exterior needs some upgrading.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
It was a tad tired but beautiful location made up for it

8/10 Good

wayne, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biking at panorama
No problems I ask to move to upper resort and moved me with no problems thanks guys

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Check with resort to make sure listing is correct
Listing was incorrect, they had us booked in the upper village (which would have been closer to the ski lift) but we were staying with friends that were in the lower village so that's where we wanted to be. Had to call the resort and hotels.com but they were very accommodating and re-booked it for us (thankfully there was room). Crystal at Panorama was very nice and likely fixed this booking for us.