Terrace/patio

Reviews of Holiday Inn Express Paris - CDG Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Paris - CDG Airport, an IHG Hotel
5 Rue du Voyageur, Roissy-en-France, Val d'Oise

Reviews

8.6

Excellent

Rating 10 - Excellent. 1559 out of 2901 reviews" "
Rating 8 - Good. 831 out of 2901 reviews" "
Rating 6 - Okay. 290 out of 2901 reviews" "
Rating 4 - Poor. 133 out of 2901 reviews" "
Rating 2 - Terrible. 88 out of 2901 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yenssi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing But they have to get smart TV
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay to catch a flight from CDG
Stayed 1 night in Apr 2024

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Very close to airport but dead quiet at night for sleeping. Staff were very pleasant and helpful. Highly recommend for those travelling in or out of CDG.
Stayed 1 night in Apr 2024

10/10 Excellent

Sudha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Most convenient location - almost attached to the terminal. Easy walk from hotel to the CDG airport.
Stayed 1 night in Apr 2024

10/10 Excellent

JULIE

Travelled with group
Nice overnight stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Nellonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Great welcoming and helpful staff. Wonderful breakfast included. Would definitely stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Malcolm, Exideuil sur Vienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient service
Stayed 1 night in Apr 2024

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the closeness from the airport and the rooms are clean and comfortable. Great personnel and breakfast and diner buffet, very convenient.
Stayed 1 night in Apr 2024

4/10 Poor

Glenn, West Bend

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Mark, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised to pay 25 € to park overnight, if I knew that I would have rented the car a day later
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello IanWe would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

2/10 Terrible

jose

Stayed 2 nights in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

Faton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello Faton,We would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

10/10 Excellent

Kenel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello Kenel,We would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property but difficult getting a shuttle from CDG to the hotel. It would be nice if Holiday Inn express to provide a shuttle from the car rental agencies to the hotel. Otherwise it was a pleasant experience.
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello JamesWe would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

10/10 Excellent

Douglas, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a major flight cancellation while staying and the staff was very helpful in getting us sorted out. Also the restaurant for dinner was very well run with great service and attentive staff!
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express PARIS - CDG AIRPORT. Your feedback is extremely valuable to us. We use feedback, such as yours, to continually make changes to our brand to improve our guests' experience. We hope you will give us the opportunity to serve you again in the future. Once again, thank you for choosing Holiday Inn Express, and if I can be of any assistance, please accept, Sir or Madam, the assurances of my highest consideration.

10/10 Excellent

Francisca

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica on 29 Apr 2024
Hello FranciscaWe would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

6/10 Okay

Tomohiro, Evanston

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was a cold day and the temperature dropped to 2C. Since the room was cold, I asked about it at the front desk. The person at the check in counter asked me if i turned off the air conditioner three times, even after I said yes. They could just explain the situation (they turned off the heat for season), instead of questioning customers more than once. I seriously doubt if I will choose this establishment on my next trip.
Stayed 1 night in Apr 2024
Response from Réception on 29 Apr 2024
DearThank you for choosing the Holiday Inn Express hotel and for taking the time to tell us about your experience at the Holiday Inn Express PARIS - CDG AIRPORT.First of all, I would like to apologise for not meeting your expectations. We strive to make every stay as pleasant and comfortable as possible, and we will use your feedback to train our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

olivia, Victoria

Travelled with family
The room is average and the location is so close to the airport but the restaurant they need to work on the quality of food they are serving there. We went to the 27euro dinner buffet . The salad bar has small selection and looks lik the salad has been sitting in the bar for days, they are mushy. The main entree is such a very small portion . I ordered the shrimp tikka masala and there was only 5 small shrimps with lots of onions and rice. Hubby had the tiny chicken roast. Dessert looks like store bought. Coffee is extra. For the price that you pay you would expect a satisfying meal but we were not satisfied
Stayed 1 night in Apr 2024
Response from Jessica on 25 Apr 2024
Hello Olivia,We would like to thank you for your recent stay at the Holiday Inn Roissy Charles de Gaulle Airport. You should know that there is no restaurant in the Holiday Inn Express, as our hotel is located on the airport, there is no other alternative to eat, which is why we have set up a buffet open from 6.30 pm to 10.00 pm so that our customers who arrive late can eat. The buffet is 25 with all-you-can-eat starter, choice of 2 meats or 1 fish and all-you-can-eat dessert. you can also eat in our gourmet shop open 24/24h with dishes to heat up such as chili con carne, paella, sandwiches, salmon, pate farcie, boeuf bourguignon as well as vegetarian options etc... as well as Pizzas from 22h to midnight in our bar. i hope you had a good stay, and i hope to be able to welcome you again on your next trip to CDG,

10/10 Excellent

Dieu

Stayed 1 night in Apr 2024
Response from Jessica on 25 Apr 2024
Bonjour Dieu,Nous vous remercions pour votre récent séjour au l hotel Holiday inn express Roissy cdg et de nous avoir partagé vos impressions de séjour. Content que vous ayez passe un bon sejour ,Nous espérons vous recevoir de nouveau très bientôt dans notre etablissement lors de votre prochain voyage. Cordialement,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to rebound flight next morning
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello Sharon,Thank you for your recent stay at the Holiday inn express Roissy CDG and for sharing your impressions of your stay with us. We look forward to welcoming you back to our hotel very soon. Yours faithfully

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near CDG. Large and Comfortable room. Excellent breakfast bar.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello CharlesThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ease of access from the airport. The shuttle from the airport and the fact that the hotel staff provided info about the shuttle service.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello AbigailThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

8/10 Good

Mirca

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Jessica on 21 Apr 2024
Hello MircaThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect hotel when traveling thru Paris. Short tram ride from the terminal and easy walk just a few steps. Clean, comfy and breakfast is included.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Dear Randall, The entire team at the Holiday inn express Roissy CDG would like to thank you for this excellent rating and for your comment! We are delighted to read that you had an excellent stay with us. We look forward to welcoming you soon.Sincerely

10/10 Excellent

Bulent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The areas outside of the rooms needed cleaning.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello Bulent,Thank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

10/10 Excellent

Devinder

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property and convenient to reach from airport.
Stayed 2 nights in Apr 2024
Response from anthony on 17 Apr 2024
"Thank you so much for your review of our hotel Devinder. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards,Anthony Monsere front office manager"

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

JOSE, Hasbrouck heights

Travelled with partner
Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Dear JoseThank you for this superb review.We appreciate that you chose to stay with us and are happy to know that your experience was enjoyable.We hope to see you again soon for another enjoyable experience.we look forward to welcoming you during your next trip to CDGSincerely

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to overnight near CDG before our morning flight. The signage from the airport were not the easiest to find, but very kind airport staff helped us navigate. The dinner was fine and the breakfast was excellent! We would stay here again!
Stayed 1 night in Apr 2024
Response from anthony on 15 Apr 2024
Dear ChristineWe had the pleasure of welcoming you to the Holiday Inn express Roissy CDG and thank you for taking the time to share your thoughts with us. We are delighted to learn that you enjoyed the atmosphere of the hotel, as well as our friendly team.We hope to have the opportunity to see you again and in the meantime, thank you again for your kind words and recommendations.Warmly thanking you,Best regardsAnthony MonsereFront office manager

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the cleanliness of the property and the nice playground in front of the hotel. Excellent place!
Stayed 1 night in Apr 2024
Response from anthony on 15 Apr 2024
Dear Ken Thank you for your message, it's a pleasure to see that you enjoyed cleanliness and our location.Regarding the breakfast, thank you for your suggestions. We will share the message with our team and will do our best to provide you a better experience.We hope to see you again at Holiday inn express Roissy cdg.See you soon !Anthony MonsereFront office manager

8/10 Good

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with respect to CDG and good directions on how to get there. Also convenient to be able to have dinner and breakfast - good quality meals.
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Hello FayThank you for your recent stay at the Holiday inn express Roissy CDG and for sharing your impressions of your stay with us. We look forward to welcoming you back to our hotel very soon. Yours faithfully

10/10 Excellent

Allan

Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Dear AllanThank you for this superb review.We appreciate that you chose to stay with us and are happy to know that your experience was enjoyable.We hope to see you again soon for another enjoyable experience.we look forward to welcoming you during your next trip to CDGSincerely

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
To be perfectly honest, it was a decent hotel. Rooms were clean. Breakfast and dinner menu/buffet is pretty good. Staff was friendly. The problem is that the price was outrageous for a basic hotel that you have to take a cab to get anywhere or do anything. Next issue was that hotel is in collusion with taxi company — for example, hotel offers to call you a taxi but taxi did NOT have a METRE. Driver refused to give us price so when we gif to location he said 45€ for a 4km ride. We used Bolt back and it was 14€. Next day we called our own cab to same place and it was 20€. So who is hotel calling???? Beware and call your OWN taxi or Bolt.
Stayed 2 nights in Apr 2024
Response from Jessica on 13 Apr 2024
Hello Rhonda,Thank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. Please note that our cabs are mainly metered. It is possible that you got into a cab and it is not the one we booked for you. This should also be taken into account. We look forward to welcoming you soon.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent buffet at hotel for dinner and also for breakfast. Top quality ingredients prepared well. A very quiet hotel. The room was comfortable and thoughtfully designed.. Highly recommend this property.
Stayed 1 night in Apr 2024
Response from Jessica on 13 Apr 2024
Thank you for taking the time to let us know about your experience at the Holiday Inn Express PARIS - CDG AIRPORT. Your feedback is extremely valuable to us. We use feedback, such as yours, to continually make changes to our brand to improve our guests' experience. We hope you will give us the opportunity to serve you again in the future. Once again, thank you for choosing Holiday Inn Express, and if I can be of any further assistance, please accept, Madam, Sir, the assurances of my highest consideration.

6/10 Okay

C

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Jessica on 13 Apr 2024
Bonjour Colette,Nous vous remercions pour votre récent séjour au l hotel Holiday inn express Roissy cdg et de nous avoir partagé vos impressions de séjour. Content que vous ayez passe un bon sejour ,Nous espérons vous recevoir de nouveau très bientôt dans notre etablissement lors de votre prochain voyage. Cordialement,

10/10 Excellent

Douglas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for a one nighter. No complimentary water though.
Stayed 1 night in Apr 2024
Response from anthony on 10 Apr 2024
good morning Douglas,We are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday inn Express Roissy Charles de Gaulle. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anthony on 10 Apr 2024
un grand merci Deboraha bientotAnthony Monserechef de reception

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anthony on 10 Apr 2024
dear MichaelThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay. We hope to welcome you again soon in our establishment during your next trip. kind regards,Anthony Monserefront office manager

10/10 Excellent

Devinder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and good value for your money. Very friendly staff.
Stayed 1 night in Apr 2024
Response from anthony on 10 Apr 2024
Dear DevinderWe are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday Inn Express Roissy CDG. Your compliments touch us deeply and we thank you. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

10/10 Excellent

Ilya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quick ride from the airport by a free train. 5-7 minutes walk from the station to the hotel. Excellent breakfast! The price is just right! Recommend staying at this hotel!
Stayed 1 night in Mar 2024
Response from anthony on 8 Apr 2024
Dear IIyaWe had the pleasure of welcoming you to the Holiday Inn express Roissy CDG and thank you for taking the time to share your thoughts with us. We are delighted to learn that you enjoyed the breakfast.We hope to have the opportunity to see you again and in the meantime, thank you again for your kind words and recommendations.Warmly thanking you,Best regardsAnthony MonsereFront office manager

10/10 Excellent

Tasmay

Travelled with family
Liked: Cleanliness, amenities
Excellent location. Very close to airport terminal 1. No hot water in bathroom. It was not very to take shower in almost cold /lukewarm water.
Stayed 1 night in Apr 2024
Response from anthony on 8 Apr 2024
Dear TasmayThank you for staying in our hotel for your night on CDG,glad you had a good night despite the breakdown we encountered on Friday evening in our hotel, we actually had a big hot water problem following a leak on one of our hot water tanks, the maintenance company was unable to only intervene on Monday for the repair, I hope to be able to welcome you again during your next visit to cdgregardsAnthony Monserefront office manager

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievably hot in the room and no way of controlling
Stayed 1 night in Apr 2024
Response from anthony on 8 Apr 2024
Dear LaurenThank you for staying in our hotel for your night on CDG,glad you had a good night despite the breakdown we encountered on Friday evening in our hotel, we actually had a big hot water problem following a leak on one of our hot water tanks, the maintenance company was unable to only intervene on Monday for the repair, I hope to be able to welcome you again during your next visit to cdgkind regardsAnthony Monserefront office manager

8/10 Good

Julieta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could have been a little nicer. Everything else was amazing.
Stayed 1 night in Mar 2024
Response from anthony on 5 Apr 2024
Hi Juliea,thank you for your rating and glad you had a good stay, really sorry if you did not receive a good welcome I will review this with my colleagues because it is really important that our customers can feel confident with our entire teamregardsAnthony Monserefront office manager

6/10 Okay

Clifford

Stayed 2 nights in Mar 2024
Response from anthony on 8 Apr 2024
thank you CliffordregardsAnthony

8/10 Good

Malourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean. However, there’s limited dining. I didn’t expect that their buffet seems to be limited. There’s only few choices of dish to select.
Stayed 2 nights in Feb 2024
Response from anthony on 5 Apr 2024
dear MalourdesThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay. We hope to welcome you again soon in our establishment during your next trip. kind regards,Anthony Monserefront office manager

8/10 Good

Lisa

Travelled with family
Liked: Amenities
Clean and quiet. Plus we were able to have a beer in the evening.
Stayed 1 night in Apr 2024
Response from anthony on 5 Apr 2024
Hi LisaWe are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday inn Express Roissy Charles de Gaulle. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from anthony on 5 Apr 2024
Dear Jagdeepa big thank you for this superb rating and glad that you had a good stay in our hotel, looking forward to welcoming you soonSincerelyAnthony Monsèrefront office manager

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merci!
Stayed 1 night in Mar 2024
Response from anthony on 5 Apr 2024
merci a vous Hectorau plaisir de vous accueillir lors de votre prochain voyage sur cdgA bientotAnthony Monserechef de reception

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel in the middle of the airport. Good place to stay between flights if you’re not going into the city. It’s right off the airport shuttle stop. They had a good breakfast buffet.
Stayed 1 night in Apr 2024
Response from anthony on 3 Apr 2024
Dear JaredWe had the pleasure of welcoming you to the Holiday Inn express Roissy CDG and thank you for taking the time to share your thoughts with us. We are delighted to learn that you enjoyed the breakfast.We hope to have the opportunity to see you again and in the meantime, thank you again for your kind words and recommendations.Warmly thanking you,Best regardsAnthony MonsereFront office manager