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Reviews of Hôtel Garance

3 out of 5
Hôtel Garance
18 Avenue Des Gobelins, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 144 out of 430 reviews" "
Rating 8 - Good. 194 out of 430 reviews" "
Rating 6 - Okay. 55 out of 430 reviews" "
Rating 4 - Poor. 25 out of 430 reviews" "
Rating 2 - Terrible. 12 out of 430 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

TANIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was really helpful. Always will to help.
Stayed 10 nights in Apr 2024

10/10 Excellent

Rania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful staff
Stayed 5 nights in Nov 2023

6/10 Okay

Julia

Travelled with family
Liked: Staff & service
Good location friendly and helpful staff. Hotel looking tired. Heating didnt work lightbulbs needed replacing wallpaper peeling. Could have been cleaner.
Stayed 2 nights in Nov 2023
Response from Morgann Laforet on 7 Dec 2023
Dear guest, We warmly thank you for choosing to stay in our establishment and for taking the time to share your experience with us. We offer you our most sincere apologies for the inconveniences encountered with the cleanliness and technical incidents in the room during your stay. Be certain that your comments have been taken into account and transmitted to the head of the department concerned to prevent such situations from recurring. Indeed, the comfort and satisfaction of our customers are our priority. During your next stay in our hotel, we will be happy to assign you a room that better meets your expectations. Looking forward to welcoming you very soon, please accept my most distinguished greetings. Best regards, Morgann from the Garance hotel team.

8/10 Good

Yaniv

Stayed 7 nights in Sep 2023

8/10 Good

Isabel C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situado y facil acceso en Metro
La fahada es pequeña, entre 2 restaurantes. Habitación pequeña pero acogera. Baño limpio y equipado. El hotel tiene areas comunes mínimas. Bien situado y con fácil acceso por metro. No hablan español, pero Jean Pierre es muy atento y habla inglés.
Stayed 3 nights in Sep 2023

10/10 Excellent

Thien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. They gave us milk for our son and access to clean our baby bottles. We accidentally put the no cleaning sign on our door but they gave us fresh towels and emptied bins on request. They stored our buggy downstairs too which was a great help and as space, like in most buildings in Paris it seems, is limited. The beds, shower and toilet were all excellent for a 3 star hotel. We had breakfast at the hotel each morning too, which I can fully recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Nice little hotel in a great neighborhood. Friendly staff was very helpful
Stayed 2 nights in Sep 2023

2/10 Terrible

maria

Stayed 4 nights in Jun 2023

2/10 Terrible

Jodiann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t recommend
There was female hair on the floor. The shower did not have a door, screen or curtain to prevent the floor from getting wet when showering. We reserved and paid for a room with a king bed and a twin bed and they gay us 3 twin beds. They tried giving other members of our party the same room but they complained and got the correct room that they paid for but we got nothing. Overall, an extremely upsetting and frustrating experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hammad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and close to many cafes and restaurants and also metro options
Stayed 1 night in Apr 2023

2/10 Terrible

Audrey

Disliked: Staff & service
You charged me double for my room. I am still waiting for you to correct this mistake. you keep avoiding contacting me. You should be ashamed to conduct such business. I frequent the neighborhood and am letting neighbors know to stop referring their guests to your hotel.Hotel.com sent you a double payment for my week’s stay. I am waiting for reimbursement for weeks.
Stayed 6 nights in Mar 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit out of the way, but there are quite a few buses and metros that are near by.

2/10 Terrible

Tess

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia listing stated that the hotel offers room service and it doesn't. There is a small menu in the room with a short list of drinks but when we inquired, we were told that they don't have them. They had one iron for the entire hotel, and so it took over an hour for them to find it and get it to us. We didn't have hot water the first day of our stay, and had to request that they fix it. The WiFi is a really slow connection, you cannot stream anything on a computer with it. The bathroom was dirty upon arrival. This hotel is in a good location, but that is the only thing that can be recommended about it. Expedia should change their listing to reflect how the hotel really is.

4/10 Poor

Emily

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly not sure how this is rated as 4 star. I was very disappointed with my stay. For starters, the listing advertises English speaking staff but not all speak English. This was one main reason I chose this hotel and it was a problem when I needed to locate a health clinic at night at the front desk staff didn’t speak English. Second, only one elevator, very slow, and seems like it could break down at any moment. Third, upon check in I was put in a room with a dirty, moldy bathroom and the shower was missing one entire side of the shower door. Meaning after a 5 minute shower the entire bathroom was soaking wet even though I covered the floor in towels. I slipped and fell getting out. Told front desk staff and they initially apologized but said they didn’t have any other rooms. Not sure how they could put a guest in a faulty shower room from the start? After having Expedia call the hotel for help, they found me another room. But the hotel was fully booked for the week so I assume some other unlucky guest got stuck in that awful room. Fourth, listing advertises 24/7 lobby and front desk staff however I returned in the night from a health clinic to a pitch black lobby and locked front door to the building. Rang the bell and had to bang and bang to get someone to let me in. The rooms are tiny, not that clean feeling and the hotel overall needs upgrades. Can’t speak to the breakfast because I opted out. Only positive is very kind staff.
Stayed 5 nights in Oct 2022

10/10 Excellent

Oleg

Stayed 1 night in Aug 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the desk were very friendly and helpful. Even stepping outside to show me which bus stop I needed. The location was great. Close to Rue De Mouffetard and 2 stops in the Metro line and a bus stop just across the street.
Stayed 2 nights in May 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Stayed 1 night in May 2022

8/10 Good

SriHarsha Varma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for short stays..
Location was perfect
Stayed 4 nights in Nov 2021

10/10 Excellent

Melissa, Jordan Station

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendly and promot seevice at his hotel. They called us by name as we walked through the front door!
Stayed 2 nights in Oct 2021

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good food and handly situated for metro and local area not as dear as central Paris
Stayed 4 nights in Sep 2021

10/10 Excellent

Heather

Stayed 3 nights in Sep 2021

6/10 Okay

Imad

Stayed 2 nights in Nov 2019

8/10 Good

D.ROUKANAS, PARIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a convenient area with easy access to town center. The stuff was extremely helpful and gave us every information we wanted.
Stayed 6 nights in Dec 2019

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for Money
Very good hotel at a nice location in Paris. Very good price considering the hotel prices in Paris. The room was modern and quiet and staff was helpful and polite. The only downside that there is only one very slow elevator.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property is in a great location for walking Paris, restaurants & cafes. Free breakfast & wi-fi at hotel and staff friendly & helpful. The outside of hotel is just an entranceway between two restaurants and no view from our window were only downside and not a big deal to us.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel and location is excellent. There are so many restaurants and bus around the hotel
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, helpful staff and a nice breakfast.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
A bit disappointing...
There was stains on the walls below the TV. The wallpaper had a tear on it. Around the door handle on the outside was scratched. The 2 lights on the left side of the bed were not working. On the last day, I noticed ants crawling around the side of the bed and on the floor. Breakfast was included which was nice and there was a metro station nearby that gives access to the city center
Stayed 3 nights in Aug 2019

6/10 Okay

RODRIGO

Liked: Cleanliness, staff & service
Disliked: Room comfort
just fine
Better in the picture. Not that look nice in person.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

John, Ft. Worth, TX US

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Easy access to Metro and restaurants near by. helpful staff. Wetroom takes some getting used to. Ground floor room easy access. next to the elevator less desirable.
Stayed 2 nights in Jun 2019

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood!!!
Love the local neighborhood vibe, the friendly staff at the front desk, comfy mattresses and extra clean room!!! Ohhhh... and the breakfast is super tasty. Trip of a lifetime with my 74 year old Mother and 14 year old daughter!
Stayed 4 nights in Jun 2019

8/10 Good

Mitja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Stuart

Disliked: Staff & service, property conditions & facilities
Crazy hotel
Our room was on the ground floor behind the reception desk. The room had no a/c working and we couldn't open a window due to the space outside being used as an area for storing equipment and rubbish/cleaning supplies. We were unable to get any rest in the room due to it being by reception and not soundproofed in any way! We could hear the receptionist blowing their nose through the door. We also had ants coming in and getting into the bedding and our clothes. The hotel seemed to be building/repairing a room above and to the side of our room as every morning at 7am it was constant drilling/hammering/crashing around, so no rest!! If we booked again it would be towards the top of the building as we could open windows and have a peaceful sleep at night.
Stayed 2 nights in May 2019

10/10 Excellent

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem....
A little gem. Very convenient, clean, comfy, nice breakfast.
Stayed 1 night in Mar 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just staying overnight to attend football match at PSG, hotel was fine for one night.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and close to the Metro. Breakfast is simple but good. Single room is good enough for 1 person probably even 2.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good, good continental breakfast buffet, good bathroom
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good job done of modernising an old Parisian property and making it fit for purpose.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, small unique hotel but nice, great breakfast, and comfy bed!!! Didn’t get any travel size lotion. Overall, we were very satisfied. We would stay again if we come back to Paris next time.
Stayed 2 nights in Dec 2018

6/10 Okay

Zafeiria

Could be better
The room was small, but they made some effort to modernize it. It was not very clean and the breakfast was really poor. The receptionists were all helpful
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a fairly quiet neighborhood. The rooms are Paris cozy, facing the street may be noisy with traffic, but the ones facing the Court yard a very quiet. Nice breakfast spread in the mornings which is a bit unusual in Paris. Nice cafes and restaurants nearby.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights and we had to ask for towels each day. No refills of soaps or tea/coffee on each bedroom during our stay. Very small rooms. Far from main turistic attractions.
Stayed 3 nights in Sep 2018

8/10 Good

Tracey, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel & close to public transport.
Nice hotel but our room stunk of cigarette smoke. We mentioned it to reception but couldn’t be moved as they were fully booked. I would recommend to ask for a non smokers room.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A very nice hotel although very small. The staff was always so helpful and kind. The breakfast was a nice added bonus and always fresh and the location was very convenient for the metro, bus and walking to local areas.
Stayed 6 nights in Jul 2018

8/10 Good

lak, Appleton, Wi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in an attic floor twin room on one of the hottest days in Paris. Air conditioning worked, so that alone made me happy. Other than that furnishings and bathroom are small but adequate. Some of the wall paper is showing wear, but I did not find the black, gray, red color scheme creepy or dated as some other reviewers have indicated. Nice breakfast, efficient staff and WiFi worked just fine even on the top floor. Had a quiet room in the back. Occasional squeak from the elevator, but still a good night's sleep. Mattresses are in need of replacement. They are permanently caved in at the centers. I am not a supersized person by any means, so this was not a case of a French mattress not being built for an American size body.
Stayed 1 night in Aug 2018