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Reviews of Hôtel Les Jardins de La Villa

4 out of 5
Hôtel Les Jardins de La Villa
5 Rue Belidor, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Business traveller
Liked: Amenities
Fantastic location and very nice hotel with relatively large rooms.
Stayed 4 nights in Apr 2024
Response from Marie Agathe CAUCHOIS - Resident Manager on 24 Apr 2024
Dear Mr, Thank you very much for your coment after your stay at the hotel.We are glad to know how you appreciate our service in general.Kind Regards, The Management

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic !! Staff couldn’t be more helpful and very friendly Hotel was absolutely beautiful and the room was fantastic with an amazing bathroom and beautiful toiletries Added bonus as hotel is located 5 min walk from coach to airport and also metro Would definitely recommend this hotel and hope to stay again Thank you
Stayed 3 nights in Mar 2024
Response from Marie Agathe CAUCHOIS - Resident Manager on 24 Apr 2024
Dear Mr, All the Jardins de la Villa would like to thank you for this positive feedback after your stay at the hotel. We are glad to know how you appreciate our welcoming staff, our room layout, and our localization !With pleasure to receive you again, Kind Regards, The Management

6/10 Okay

Patrice, New Port Richey

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spa room ………….
Stayed 4 nights in Feb 2024
Response from Marie Agathe CAUCHOIS - Adjointe de Direction on 23 Feb 2024
Monsieur, Au sein de l'établissement nous proposons un accès privatif au sein du spa pour toute réservation chez nous. S'il y avait la moindre information qui n'était pas claire à ce sujet il ne faut pas hésiter à nous contacter directement.Cordialement, La Direction

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel, conveniently place for us to enjoy Paris.
Stayed 1 night in Feb 2024
Response from Marie Agathe CAUCHOIS - Resident Manager on 8 Feb 2024
Dear Mr, Thank you so much for this positif feedback! We are glad to know that you appreciate your stay in Paris!With pleasure to receive you again, Kind Regards, The Management

10/10 Excellent

tatjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cleaning, decoration very nice Staff is very warm and very welcome
Stayed 2 nights in Dec 2023
Response from Marie Agathe CAUCHOIS - Adjointe de Direction on 8 Feb 2024
Dear Ms, Thank you so much for this positif feedback! We are more than glad to know how you appreciate our decoration, our cleanliness, ans our welcoming staff!Kind Regards,The Management.

10/10 Excellent

Maytham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and comfort
Stayed 1 night in Oct 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 14 Nov 2023
Dear Ms,Thank you very much for this feedback! We are glad to know that you appreciate your stay with us. With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Teja Rose

Stayed 2 nights in Sep 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 14 Nov 2023
Dear Ms, Thank you very much for this positive feedback! We are glad to know that you enjoyed your stay with us. With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Yuliya, Lorton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute for hotel for a reasonable price. Very nice lobby and polite staff. The area is very convenient with a lot of restaurants and proximity to metro and airport buss shuttle.
Stayed 1 night in Oct 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 17 Nov 2023
Dear Ms, Thank you so much for this feedback ! It is a pleasure for us to know how you appreciate our hotel, thanks to our strategic localization, our atmosphere at the hotel and our warming staff !With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

HEATHER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location closer to alot of dining options.
Stayed 3 nights in Oct 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 14 Nov 2023
Dear Ms, Thank you very much for this positive feedback! We are glad to know that you enjoyed your stay with us particularly thanks to our localization and food offer !With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

2/10 Terrible

Ian

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible
Room 1 & 2 are on the ground floor joined to the restaurant. Horribly noisy. No recognition as a return guest. Manager made no effort to speak to me despite a request. No effort to move my room. Interested only in revenue not guest comfort
Stayed 3 nights in Oct 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 20 Oct 2023
Dear Mr, Thank you for your coment.We have a tranquility within our hotel which is appreciated by a majority of our customers.We are sorry to see that this was not your case. We offered you a change of room during your stay, and you did not want it. Before the check in time, for a next stay, do not hesitate to tell us your preferences and we will do our best to give you a room that meets your expectations, in accordance with our availability. We can assure you that the service you received did not respond to our standards and we apologize for this.Kind Regards, Marie-Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
WOW - this place was AMAZING! The check in process was top of notch and they showed us to our room personally which felt amazing. Beyond that, the room was thoughtfully laid out and felt spa-like even in the room (vs going to the spa features). We did lose hot water on the morning of our departure, but left so early we weren't able to talk to the front desk about it, so I was hesitant even to include it here since we didn't give them an opportunity to fix the issue (leaving at 7am has its drawbacks). We did not get breakfast here, and it was a bit of a walk to the sites, but overall, it was well worth it for the pleasant stay.
Stayed 3 nights in Jul 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 11 Oct 2023
Dear Ms, Thank you very much for your amazing feedback after your stay at the Jardins de la Villa. It is a pleasure for us to know how you appreciate our hotel, particularly thanks to our services in general, with our welcoming staff !We hope to see you next time to enjoy the rest of our services, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I had a nice stay.. staff were very helpful Location is good close to metro station. Room was clean and comfortable but little noises outside.
Stayed 4 nights in Sep 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 2 Oct 2023
Dear Mr, Thank you very much for your coment after your stay at the Hotel. We are glad to know that you appreciate our localization, our rooms accomodation and our welcoming staff !Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Michele

Stayed 2 nights in Aug 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 11 Sept 2023
Dear Ms, Thank you very much for your coment after your stay with us. We are more thank glad to know how you appreciate your stay at the Jardins de la Villa Hotel !Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 11 Sept 2023
Dear Mr, All the Jardins de la Villa team would like to thank you for this positive feedback !It is a pleasue for us to know your satisfaction after your stay with us.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Eran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 21 Jul 2023
Dear Mr, Thank you very much for sharing with us your feedback after your stay at the Jardins de la Villa Hotel. It is a pleasure for us to know how you enjoyed our hotel.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Kimberlee

Stayed 2 nights in Jun 2023
Response from Marie Agathe CAUCHOIS - Resident Manager on 24 Jul 2023
Dear Ms, Thank you very much for your coment after your stay at the Jardins de la Villa. It is a pleasure for us to know how you enjoyed our hotel.With pleasure to receive you again, Kind Regards,Marie Agathe CAUCHOIS - Resident Manager

8/10 Good

Chee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent sized room that felt clean throughout the stay. Very particular about the check-in time : pls don't expect to be allowed to check-in earlier :)
Stayed 4 nights in May 2023
Response from Marie Agathe CAUCHOIS - Adjointe de Direction on 22 May 2023
Dear Sir, Thank you very much for your feedback after your stay at the Jardins de la Villa. It is a pleasure for us to know how appreciate out rooms and cleanliness.About the check in time we guarantee the room at 2pm and according to our disponibility we always do our best to give you the room before the check in time, if we can, we just can't guarantee it.Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

gail marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for the first time in 3.5 years and was very happy that the hotel still offers the same great service, comfortable room and lovely reception staff as previously. I travelled alone and stayed in a single room on the fifth floor- very quiet and I had the 2 best nights sleep I think I've ever had in Paris!. Comfortable and clean, this hotel feels very calm after the hustle and bustle of the city.... I would love to be back on the near future. No VIP Gold Member upgrade for me but hopefully next time . Thanks to all of the staff for a lovely stay
Stayed 2 nights in Feb 2023
Response from Marie Agathe CAUCHOIS Assistante de Direction on 22 Feb 2023
Dear Mr,Thank you so much for your feedback after your stay at the Jardins de la Villa Hotel. It is a pleasure for us to know how you enjoyed our hotel, thanks to our confort, and our service in general. We do some upgrade according to availabilities, when we can with pleasure.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Executive Assistant

2/10 Terrible

Joanne

Disliked: Cleanliness, room comfort
Skip this place!
This property was absolutely misleading. There were no gold member extras. The beverage was a plastic bottle of water. I actually gave it back to them because the business appears to be hurting for money. The suite we reserved was tiny and made even smaller by the rooftop slanted ceilings. The mold in the bathroom was disgusting!
Watch you don't bump your head
Moldy shower
Stayed 2 nights in Nov 2022
Response from Julien HUMBERT - Directeur on 2 Feb 2023
Dear Mrs, Thank you for your feedback about your stay at the Jardins de la Villa Hotel. There are indeed Gold members extras, as advertised by the website you chose to book our property and as confirmed by yourself since you gave us back the complimentary bottles of water.Instead of 1 complimentary drink, we offer two bottles per day.Our rooms and suites are as big as advertised. There are pictures for every category on the website you used to book our hotel.Regarding the bathroom, I would like to mention to our potential guests that you stayed with us a few months ago.This standard is not acceptable, and I invite everyone to check that this situation has since changed. Our guests has ranked our cleanliness 9.4/10 on the website you chose.Kind Regards,Julien HUMBERT – Director or Operations

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Marie Agathe CAUCHOIS Adjointe de Direction on 1 Feb 2023
Dear Mrs, Thank you very much for your feedback after your stay with us at the Jardins de la Villa Hotel. It is a pleasure for us to know how you enjoy your stay with us.Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

4/10 Poor

Bernadete

Response from Marie Agathe CAUCHOIS - Adjointe de Direction on 26 Apr 2023
Chere Madame, Nous vous remercions d'avoir partagé votre avis sur les Jardins de la Villa. N'hésitez pas à détailler votre avis sur votre séjour en nous contactant directement afin d'améliorer nos services et de mieux comprendre votre avis.Cordialement, Marie Agathe CAUCHOIS - Adjointe de Direction

4/10 Poor

Natacha

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Some of the FOH team were very nice, however their website is misleading in terms of what they offer.
Response from Marie Agathe CAUCHOIS Adjointe de Direction on 3 Jan 2023
Dear Mrs, Thank you for your feedback after your stay at the Jardins de la Villa Hotel. We take account your remarks about our communication in our website. If you could please being more precise by contacting us to explain how we can improuve this part and our service.Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and friendly. I was shown where the amenities were and what I had access to ie the spa. My room was a little cold and a maintenance guy was sent straight to my room. As a solo traveller the room was perfect, clean and comfy. Just what I needed for a couple of nights. Will come back to take full advantage of the spa.
Response from Marie Agathe CAUCHOIS Adjointe de Direction on 8 Dec 2022
Dear Mrs, Thank you very much for this positive feedback after your stay with us. It is a pleasure for us to know how you enjoyed your stay with us, thanks to our welcoming staff and our service in general. We are glad to know that you enjoyed our Spa services.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022
Response from Marie Agathe CAUCHOIS Adjointe de Direction on 25 Nov 2022
Dear Mrs, We are glad to know how you appreciate your stay at the Jardins de la Villa Hotel. Thank you very much for this positive feedback!Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice, everyone is so kind.We are staying again in this hotel.
Stayed 2 nights in Nov 2022
Response from Marie Agathe CAUCHOIS Adjointe de Direction on 25 Nov 2022
Dear Mr, Mrs, Thank you very much for yoru feedback after your stay with us ! It is a pleasure for us to know how you enjoyed your stay, thanks to our welcoming staff and our service in general.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

James

Stayed 3 nights in Sep 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Sept 2022
Dear Mr, Thank you very much for your feedback after your stay at the Jardins de la Villa Hotel.It is a pleasure for us to know how you enjoy your stay with us.With pleasure to receive you again,Kins Regards, Marie Agathe CAUCHOIS - Front Office Manager

10/10 Excellent

Shana

Liked: Cleanliness, staff & service
Our stay was wonderful! The room was clean and spacious, with lovely decor. The location was great and we always felt safe. The staff were fabulous. They were friendly and helpful every time we had questions or needed something. It was truly a wonderful experience at this hotel!!
Stayed 5 nights in Aug 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Sept 2022
Dear Mrs, Thank you very much for your comment after your stay at the hotel. It is a pleasure for us to know how you enjoyed at the Jardins de la Villa hotel thanks to our welcoming staff and our services in general.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Front Office Manager

8/10 Good

rivka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. V small room. But v comfortable
Stayed 1 night in Aug 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Sept 2022
Dear Mrs, Thank you very much for sharing with us your feedback after your stay at the Jardins de la Villa.Room size standards in Paris can looks smaller than other countries. We are glad to know that you enjoyed your stay thanks to our confort and our services in general.Kind Regards, Marie Agathe CAUCHOIS - Front Office Manager

8/10 Good

Sangeetha, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved the interiors of this hotel room. Very elegant and considers all the needs of the guest. However I was not happy with the hours of operation of the breakfast and gym. It didn't work with my schedule.
Stayed 1 night in Aug 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Sept 2022
Dear Mrs, Thank you so much for sharing with us your experience after your stay. It it a pleasure for us to know how you appreciate your stay at the Jardins de la Villa Hotel, thanks to our decoration and our welcoming staff.The gym it open until midnight and the breakfast buffet close at 11am. If you need an access for those services outside of this hours you can ask us with pleasure and we see how we can respond to your wish.With pleasure to receive you again at the hotel,Kind Regards, Marie Agathe CAUCHOIS - Front Office Manager

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and welcoming. The multilingual staff made it easier for me to navigate through the facility.
Stayed 6 nights in Aug 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Sept 2022
Dear Mrs, Thank you very much for your comment about your stay at the Jardins de la Villa Hotel.We are glad to know that you appreciate your exchange with our staff thanks to our welcoming and multilingual team.With pleasure to receive you again at the hotel, Kind Regards, Marie Agathe CAUCHOIS - Front Office Manager

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and professional.
Stayed 3 nights in Aug 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Sept 2022
Dear Mr, Thank you very much for your comment about your stay at the Jardins de la Villa Hotel.It is a pleasure for us to know how you enoyed your stay at the hotel thanks to our welcoming staff.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Julien HUMBERT - Directeur on 8 Aug 2022
Madame, Monsieur, Un grand merci de la part de toute l'équipe pour votre notation élogieuse. Cordialement,

10/10 Excellent

Archie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Julien HUMBERT - DIrecteur on 8 Aug 2022
Madame, Monsieur, Un grand merci de la part de toute l'équipe pour votre notation élogieuse. Cordialement,

6/10 Okay

ELIE

Stayed 2 nights in Jul 2022
Response from Julien HUMBERT - Hotel Manager on 8 Aug 2022
Madame, Monsieur, Nous vous remercions d'avoir choisi notre établissement et espérons vous recevoir à nouveau prochainement.

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy rooms
Service was fantastic, rooms are cosy and breakfast is private and nice. Use of sauna is a bonus!
Stayed 1 night in Jul 2022
Response from Julien HUMBERT - Hotel Mgr on 8 Aug 2022
Dear Sir or Madame, Thank you so much for your kind review. We hope to see you again in the futur. Best regards,

2/10 Terrible

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Julien HUMBERT - Hotel Mgr on 8 Aug 2022
Dear Sir, Thank you for your stay with us. We are sorry to read that you did not appreciate your visit and would love to know more about it. Best regards

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a nice part of Paris
Stayed 1 night in Jun 2022
Response from Marie Agathe CAUCHOIS - Resident Manager on 26 Apr 2023
Dear Mr, All the Jardins de la Villa team would like to thanks you for this positive feedback ! It is a pleasure for us to know how you enjoyed your stay.With pleasure to receive you again, Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

2/10 Terrible

Asma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically, hotel stole our money
Worst hotel experience, hotel refused to let us in because we have 5 year old child and 1 year old child. Apparently the 5 year is not considered a child.. Any how, we asked for a bigger room or connecting rooms but they refused as well.. Hotel manager lacks the basics of hospitality, I’m not sure how come he work in this industry.. long story short he refused to refund our money
Stayed 3 nights in Apr 2022

8/10 Good

Frank

Stayed 5 nights in Jun 2022
Response from Julien HUMBERT - Directeur on 8 Aug 2022
Madame, Monsieur, Un grand merci de la part de toute l'équipe pour votre notation élogieuse. Cordialement,

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, outstanding service, Virginie and Sara were amazing! Looking forward to seeing them again soon! Merci!
Stayed 3 nights in May 2022

8/10 Good

M., potomac

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a clean and adequate property, relatively quiet, and with the best shower pressure in France from over thirty years of visits. Beyond the amazing shower temperature and force, nothing exceptional, but a solid choice set in a rather boring location. It is also a place with no warmth, or personal exchanges. A nice touch in a letter from the manager that greets you, but zero human hospitality. This is also OK for most travelers. Expedia VIP was not offered, and only when we later brought it up, two free drinks were mentioned. Not sure why Expedia keeps this type of offer as a VIP option, it is truly a worthless "perk".
Stayed 2 nights in Apr 2022
Response from Marie Agathe CAUCHOIS - Resident Manager on 26 Apr 2023
Dear Mr, Thank you for giving us your feedback after your stay with us. We are glad to know that you appreciate in majority our hotel, particularly thanks to our cleanliness, our rooms accommodation with the pressure of our showers, and our welcoming staff ! About the VIP expedia program we do offer 2 free bottles which is responding to the package.

10/10 Excellent

Yogianto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Ori

Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2022
Response from Marie Agathe CAUCHOIS - Resident Manager on 26 Apr 2023
Dear Guest, Thank you very much for this positive feedback after your stay at the Jardins de la Villa Hotel ! We are more than glad to know how you enjoyed your stay with us, particularly thanks to our welcoming staff.Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

10/10 Excellent

Kamal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is simply one of the best ones I have ever stayed at. It is modern, clean and with very amenable staff.
Stayed 2 nights in Mar 2022
Response from Marie Agathe CAUCHOIS - Adjointe de Direction on 26 Apr 2023
Dear Mr, Thank you so much for this wonderfull feedback after your stay at the Jardins de la Villa Hotel ! It is a pleasure for us to know how you enjoyed your stay with us !Kind Regards, Marie Agathe CAUCHOIS - Resident Manager

2/10 Terrible

Sam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ripped bed sheets, noisy room next to the elevator, poor customer service - their card machine did not work and they made me wait 15 minutes to try to get it working, embarrassing in front of other customers. The “director” refused to accept responsibility and would not even apologise. Very poor experience.
Stayed 3 nights in Feb 2022
Response from Julien HUMBERT - Hotel Manager on 18 Apr 2022
Dear potential guests, There are enough comments on this website to get an idea about our services. Thank you.

10/10 Excellent

Kerim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. Ticks all the boxes. Will definitely be going back.
Stayed 3 nights in Feb 2022
Response from Marie Agathe CAUCHOIS - Chef de Réception on 21 Mar 2022
Dear Sir, Thank you very much for this 5 stars feedback! It is a pleasure for us to read how our hotel respond to all your wishes! Our welcoming staff work everyday to offer the best for our clientele. We hope to see you another time at the Jardins de la Villa hotel, Kind Regards, Marie Agathe CAUCHOIS – Front Office Manager

2/10 Terrible

KHALID

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do you want coffee or tea? Ok, you must go to the lounge to take your drink, you don't have free coffee or tea in your room ( incredible ), The walls are made of gypsum board in which you'll hear a staff chatting, also the room has a spider web, totally ( DISASTER hotel ).
Stayed 3 nights in Oct 2021
Response from Julien HUMBERT - Hotel Manager on 2 Nov 2021
Dear Sir, Thank you very much indeed for your comment. This kind of comment is a credit to us. It shows our potential guests that the few bad reviews aren't actually relevant. THERE IS complimentary tea and coffee in every room. A tip for everyone : When you book a hotel room including breakfast for one person and realise you have to pay an additional fee for a second breakfast, since you were 2, do not blame it on the hotel.. Warm regards

10/10 Excellent

Samy

Stayed 1 night in Oct 2021
Response from Nicolas on 30 Oct 2021
Cher Samy, Merci pour avoir pris le temps de publier cette note élogieuse. Bien à vous

10/10 Excellent

Yonel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great staff
Stayed 3 nights in Oct 2021
Response from Nicolas on 23 Oct 2021
Dear Yonel, Thank you for sharing this excellent review. We will be delighted to host you for another occasion. Kind regards