Bar (on property)

Reviews of Hôtel Mansart

4 out of 5
Hôtel Mansart
5 rue des Capucines, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 236 out of 409 reviews" "
Rating 8 - Good. 128 out of 409 reviews" "
Rating 6 - Okay. 27 out of 409 reviews" "
Rating 4 - Poor. 14 out of 409 reviews" "
Rating 2 - Terrible. 4 out of 409 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very enjoyable: warm, safe and discreet. Unfortunately the noise from a nearby nightclub necessitated a room move, however, the night manager on duty was extremely helpful in facilitating our move. The location of the hotel is excellent.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nastassia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to Paris quite a lot, but I've never stayed in a hotel as wonderful as the Mansart. The room was gorgeous and well-appointed with high ceilings, beautiful natural light, and amazing decorations; the amenities were extensive and pleasing; and above all, the staff are all so warm, friendly, kind, helpful, professional, and courteous, explaining all their services in clear detail right at check-in and providing help wherever necessary for the rest of our trip. Special shout-out to their concierge service, which went above and beyond to help us not only with restaurant reservations but also with rental car services and more. Thank you, Francesca, Svetlana, Alexandra, and Maria!!!! At any time of day or evening they were around to help us out, always with a smile. I sincerely looked forward to getting back to my room every night so I could relax in pure luxury. This absolutely felt like the royal treatment for a full week. Plus, the location is INCREDIBLE--literally 15 seconds away from Place Vendome, with access to all the shopping, food, and sightseeing we could stand and then some. I can't recommend the Mansart highly enough, and my partner and I would absolutely choose to stay here again on a future trip to Paris.
Stayed 8 nights in Apr 2024

10/10 Excellent

Laura, little river

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Laura, little river

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful terrace to sit out on. Staff was excellent. Very quite at night
Stayed 1 night in Apr 2024

10/10 Excellent

Ben, London

Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and very close to major attractions, including the Louvre and Norte Dame Cathedral.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have just checked out this morning from this lovely boutique hotel after an 8 night stay. As always, it is a beautifully well run establishment that caterers to their guests and makes them feel pampered. The location can't be beat being next to Place de Vendome and all area attractions. It is a quiet hotel and has a wonderful, private feel to it. The breakfast is great and all the staff, from the dining room, bedrooms, and front desk, are top drawer. This is a classic Parisienne hotel with many art deco touches. The roons are beautiful and you won't regret staying here!
Stayed 8 nights in Mar 2024

8/10 Good

Sandrine

Travelled with family
Liked: Cleanliness, staff & service
Everything was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

6/10 Okay

Vincenzo, Calabasas

Liked: Cleanliness, staff & service
It's a good hotel, but , the wooden floor is too old and too noise at every step in the room and in hallway. If there's people above and quite a bit of walking in the hallway, it becomes too noisy.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mansart hotel and the team made our trip to Paris incredibly memorable. We will be back, highly recommended!
Stayed 6 nights in Dec 2023

10/10 Excellent

Trai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Dukmo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have never used the bath as this hotel was. Very very incompatible.
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Enjoyed the room. The staff was extremely pleasant and friendly. The bathroom toiletries were less than half full on arrival and we’re not refilled. The toilet paper was coarse and rough
Stayed 3 nights in Aug 2023

10/10 Excellent

Maha, Discovery bay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at Mansart in the heart of Place Vendome. The hotel is charming but it is the staff who were all outstanding. I felt like I was at home. Amazing prices considering this is a luxurious Parisian neighborhood. Rooms perfect for Paris not at all small! Highly recommend 👍
Stayed 2 nights in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Bruce, Summit

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location but the property could use some freshening up. Front desk people are friendly, but not particularly knowledgeable with respect to basic questions such as local amenities, including restaurants, shopping, etc.
Stayed 2 nights in Aug 2023

10/10 Excellent

George

Stayed 6 nights in Aug 2023

10/10 Excellent

Alisyn

Travelled with family, Travelled with partner
Liked: Amenities
This hotel was located in the true heart of Paris and filled with authentic art pieces. It was a mix of aged and upgraded, but well stocked and filled with the finest of refreshments upon arrival and daily. The view of the street below was stunning. Located behind the Ritz, you get the location without the price tag!
Stayed 3 nights in Jul 2023

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel can’t wait to come back
Stayed 3 nights in Jun 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

2/10 Terrible

Anzhela

Disliked: Cleanliness, property conditions & facilities
Very old hotel not deserve 4 star elevator was not working , everything in the room old and not comfortable not happy with the stay
Stayed 4 nights in Jun 2023
Response from Sarah- Asssitant Front Desk Manager on 23 Jun 2023
Dear Anzhela, We thank you for taking the time to share your feedback regarding your recent stay at hotel Mansart.Nevertheless we truly regret that we did not fully meet your expectations during your stay.I do assure you that you well-being and your happiness are the whole team’s utmost priorities. I am also sorry for the fact that we have not had the opportunity to discuss during your stay or upon your departure. Would it be possible to discuss with you over the phone?I am looking forward to your reply, Sincerely,

10/10 Excellent

Olivia

Stayed 3 nights in Jun 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Center of everything
Stayed 5 nights in Jun 2023
Response from Sarah- Assistant Front Desk Manager on 23 Jun 2023
Dear Arthur, We thank you very much for your comments.We are delighted to read that you enjoyed the perfect location of the hotel Mansart!Hopefully we will be able to welcome you back soon, Sincerely

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location. I will stay there again!
Stayed 3 nights in Jun 2023
Response from Sarah- Assistant Front Desk Manager on 23 Jun 2023
Dear Anne, Thank you very much for your comment regarding your recent visit at hotel Mansart.We are very pleased to read that you enjoyed the ideal location of the hotel and we hope to have the pleasure to welcome you again.Sincerely

10/10 Excellent

Jason F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location and Amazing Service
Terrific location near plenty of dining and shopping options and not a far walk from popular attractions. Rooms were nice and the connecting rooms provided ample space for our family. Staff was amazing - answered every question and went above and beyond to make our stay great.
Stayed 4 nights in May 2023
Response from Sarah- Assistant Front Desk Manager on 23 Jun 2023
Dear Jason, I would like to thank you for your marvellous comment regarding your recent visit at hotel Mansart.All your comments regarding the location, hotel facilities and the service delivered by our staff means a lot to us.We are all looking forward to welcoming you with your family back again!Warm regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over complicated and officious receptionist. No mini bar or fridge.
Stayed 1 night in May 2023

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historical. Great staff attentiveness and courtesy.
Stayed 8 nights in May 2023
Response from Sarah- Assistant Front Desk Manager on 23 Jun 2023
Dear Miriam, We thank you for taking the time to share your feedback.We are delighted to read that you enjoyed your experience at hotel MansartWe have well share your kind words with the entire team who was thrilled to hear that they contributed to the success of your stayWe hope to have the pleasure to welcoming you back again!Warm regards,

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - wonderful Location.
Stayed 1 night in Apr 2023

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bryant and the rest of the Hotel Mansart team we’re extremely kind and generous and have made the stay quite enjoyable. Due to the location of this nice establishment, we were quite clueless of the fact that there were protests in the rest of the city.
Stayed 6 nights in Mar 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just a magnificent gem of a find with unique rooms and warm hospitality. Really the place to stay in a central location in Paris.
Stayed 1 night in Mar 2023
Response from Sarah-Assistant Front Desk Manager on 19 Mar 2023
Dear Karen,We would like to thank you for your feedback regarding your recent stay at hotel Mansart. Your sweet words were duly shared with all our colleagues!We hope to have the pleasure to welcome you again soon, Warm regards,

10/10 Excellent

Calliope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone at the hotel was absolutely lovely, would highly recommend and location is perfect.
Stayed 1 night in Feb 2023
Response from Sarah-Assistant Front Desk Manager on 12 Mar 2023
Dear Calliope, We would like to thank you for sharing your impressions following your recent stay at hôtel Mansart.It is wonderful to know that you enjoyed your overall experience at Mansart, whether it's the ideal location or the service provided by our team.We very much look forward to welcoming you back, in the meantime, I remain at your entire disposal for any assistance.Sincerely,

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel in Paris
Visited in November for our long weekend trip. Hotel was great - staff was great - location was great.
Stayed 2 nights in Nov 2022
Response from Sarah-Assistant Front Desk Manager on 12 Mar 2023
Dear Ronald,We thank you very much for choosing Hotel Mansart during your recent visit in Paris and for sharing your experience with us.We genuinely value and appreciate your feedback.We very much look forward to welcoming you again soon, With kind regards,

2/10 Terrible

mavis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The picture are deceiving the front desk is modern the room are a box in a hole with a bunch of old date furniture that I am afraid to put my expensive clothes in. The room and bathroom are dark no light just lamp. The carpet dirty I can go on and on if you looking for luxury this not it in my country this a motel style room I have the picture to prove it all don’t be fooled by the ratings oh by the way the breakfast is awful they have no food they very little food fir a room full of guests
Stayed 4 nights in Feb 2023
Response from Sarah-Assistant Front Desk Manager on 12 Mar 2023
Dear Marvis, Thank you for taking the time to share your comments and we would like to extend you our sincerest apologies regarding the less than positive experience you encountered while you were among us. It is indeed disappointing to learn that your stay was tanished by a series of inconveniences with the room and the breakfast.I would like to assure you that this reflects in no way the quality that we strive to achieve for our guests and I am truly sorry that you were not able to experience this.Please be assured your comments have been shared to the head of housekeeping and our breakfast manager.Concerning the quality of the our furniture, the aim of the hotel is to create an harmony between the historical and the modern while keeping the spirit of our 100 year hotel.I would truly appreciate if you could give us a second chance, in which case I would be delighted to personally take care of your booking arrangements.Kind regards,

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just feels like home. I think this will be my Paris base in the future. Staff are very friendly and accommodating. The decor of the rooms is elegant and as they say location, location, location. This was truly a magical find.
Stayed 1 night in Feb 2023
Response from Sarah-Assistant Front Desk Manager on 12 Mar 2023
Dear Karen,We would like to thank you for sharing your impressions following your recent stay at hôtel Mansart.We are very touched to read that you were fully satisfied with your experience at hotel Mansart!We would be glad to have the pleasure to welcome you again, With best regards,

10/10 Excellent

Frideriki

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in Paris
Stayed 3 nights in Feb 2023
Response from Sarah-Assistant Front Desk Manager on 12 Mar 2023
Dear Frideriki, On behalf of all the teams I would like to thank you for your delightful review!We hope to welcome you soon again,Sincerely

10/10 Excellent

Calliope

Stayed 3 nights in Feb 2023
Response from Sarah-Assistant Front Desk Manager on 12 Mar 2023
Dear Calliope, We are delighted to read that you enjoyed your experience at hotel Mansart!We hope to have the pleasure to welcome you soon again,Sincerely

10/10 Excellent

Noranit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and fantastic location
Stayed 2 nights in Jan 2023

8/10 Good

Adan

Travelled with family
Liked: Cleanliness, staff & service
Good service
Response from Dario Lanera, Front Office Manager on 6 Nov 2022
Dear Adan,We would like to thank you for sharing your experience in our property. We are glad to know that you appreciated the service.We hope to welcome you again soon.Sincerely,Dario LaneraFront Office Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2022
Response from Dario Lanera, Front Office Manager on 31 Oct 2022
Dear Daniel, Thank you very much for choosing Hotel Mansart and thank you for sharing your positive evaluation. Assuring you of our best care and attention, I remain. Yours sincerely. Dario Lanera, Front Office Manager

10/10 Excellent

Dona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very quiet and they have a great breakfast. I was even offered gluten free bread. Very one was very friendly and helpful. Hotel Mansart is close to the metro and easy walking distance to restaurants, museums and shopping.
Stayed 1 night in Sep 2022
Response from Dario Lanera, Front Office Manager on 31 Oct 2022
Dear Dona, Wonderful compliments to both our Hotel Mansart hotel team and the facilities of our beautiful hotel, we are thrilled. Finding just the right appeal and niche experience for our guests is all important to us. We always hope that your individual preferences and memories will draw you back to us time and time again.We hope to see you here soon.Warmest wishes, Dario Lanera, Front Office Manager

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. This is a lovely boutique hotel in a prime location. It’s design-savvy and very clean, bed super comfy. Delicious breakfast and always helpful and friendly staff. Highly recommend.
Stayed 4 nights in Oct 2022
Response from Dario Lanera, Front Office Manager on 31 Oct 2022
Dear Mr Ricardo, What a truly wonderful tribute to our hotel. Your amazing review has touched us all at Hotel Mansart. As a team we must thank you for your generous compliments and detail. We value every guest and work to ensure their maximum enjoyment of our facilities. Hoping to greet you on your return.Sincere best wishes, Dario Lanera, Front Office Manager

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Oct 2022
Response from Dario Lanera, Front Office Manager on 23 Oct 2022
Dear Caroline,we would like to thank you for sharing your experience about your stay. We are glad to know that everything was perfect.We hope to welcome you again soon.Sincerely,Dario LaneraFront Office Manager

2/10 Terrible

Adriana, Houston

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Photos are totally deceiving, I was expecting something completely different but it’s tacky and old and dirty.
Stayed 2 nights in Aug 2022
Response from Sarah-Front Desk on 4 Sept 2022
Dear Mrs Adriana, We would like to thank you for sharing your impressions following your recent stay at hôtel Mansart.We were most concerned to learn of your disappointing experience during your stay with us.Our aim is to provide a clean, comfortable and pleasant place to stay. The particularity of our hotel is to provide several rooms with different decorations as you can see in the different pictures.Following our conversation on the phone, you didn't get the opportunity to express your disatisfaction regarding your room to the reception.However, our aim is to assist our guests with great care during their stay 24 h/7.In any case, do not hesitate to let us know should you chose to plan a future visit, and we will do our utmost to reverse the impressions you had during your last visit.With my warmest regards,

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was straight forward, with a friendly staff. I had read such lovely reviews that I was a touch disappointed with our room when I first arrived - though it was spacious, it just didn't have a lot of character. Still, it was very comfortable and the bathroom was wonderful. Because of the mounting of the shampoo/soaps etc - they're actually a bit tricky to 'pump'. The shampoo was actually empty when we arrived, and I felt like I had caused a nuisance when I asked for a new one. The breakfast was really lovely, delicious and felt quite spoiled (try the hot chocolate!) We had read a review about there being 'afternoon drinks' offered, but we weren't told anything about it - perhaps it's not happening anymore? The location is ideal, it's very easy to find your way to and from, and lots of transportation options around. Overall, it was a comfortable stay and the location was great, but didn't feel overly 'welcomed'.
Stayed 2 nights in Aug 2022
Response from Sarah-Front Desk on 23 Aug 2022
Dear Elizabeth, We would like to thank you for sharing your impressions following your recent stay at hôtel Mansart.It’s a great pleasure to know that you enjoyed the ideal location of hôtel Mansart, the comfort of the room and that you felt spoiled during the lovely breakfast.Nevertheless, we deeply sorry to read your disappointment regarding the amenities in the bathroom. Please be assured that your comments have been shared to the head of housekeeping. Concerning the afternoon drinks, on your third stay at hotel Mansart you become automatically a member and you benefit of free drinks.We hope to welcome you back to the hotel Mansart very soon to make your experience a memorable one, With my warmest regards, Sarah- Front Desk

8/10 Good

Justin

Stayed 3 nights in Aug 2022
Response from Sarah- Front Desk on 23 Aug 2022
Dear Justin, We would like to thank you for your feedback regarding your stay at hôtel Mansart.We hope to have the pleasure to welcome you back in our property.With my warmest regards, Sarah Front-Desk

8/10 Good

Deborah

Stayed 3 nights in Aug 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in an easy area to walk to most major attractions. Lovely breakfast, very clean rooms!
Stayed 3 nights in Jul 2022
Response from Dario, Front Office Manager on 4 Aug 2022
Dear Jennifer, we wish to thank you for taking the time to share your positive comments about your stay at our hotel. We are glad to know the you loved breakfast and cleaning service. We hope to welcome you again very soon. Sincerely, Dario, Front Office Manager