Front desk, restaurant, and bar staff are very, very friendly and helpful. The one downfall we experienced was the housekeeping. Stayed for 3 nights and one day 1/night 1 upon check-in our room was not ready at 3:00. We were told it would be an additional 40 minutes. We waited in the
Lobby and the room wasn’t ready after 40 minutes, it took a lot 60-65 minutes. We were offered
Complimentary drinks and then breakfast the next day which was very nice. But then after our first night, on day 2, our room was never cleaned. We
Got back to hotel around 9:30/10:00 pm and to find our beds were not made, no fresh towels or bathroom cleaning, used coffee cups were not
Removed, drinks in fridge not replenished…the room had not been touched by housekeeping at all. It was cleaned the next day but for a hotel that charges this much per night and advertises as 5 star, this should be done daily.