Superior Double or Twin Room

Reviews of Hôtel Plaza Etoile

3 out of 5
Hôtel Plaza Etoile
21 Avenue De Wagram, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 289 out of 752 reviews" "
Rating 8 - Good. 322 out of 752 reviews" "
Rating 6 - Okay. 98 out of 752 reviews" "
Rating 4 - Poor. 26 out of 752 reviews" "
Rating 2 - Terrible. 17 out of 752 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all and I will book with this hotel again the next time Im in Paris
Stayed 3 nights in Apr 2024

8/10 Good

Rabia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and transportation
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Very quiet and staff was very nice and helpful when asking for must see sites. The room was pretty small to be a superior room. Overall good hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and loved the location.
Stayed 5 nights in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and amazing view from our room.
Stayed 1 night in Apr 2024
Response from Stephanie Duval, Hotel Manager on 15 Apr 2024
Dear Anthony,Thank you for taking time in reviewing your last stay at the Hotel Plaza Etoile. Our duty is to ensure a nice, comfortable and nice stay to our guests so we feel glad to manage in our objectives. Located next to the Arc de Triomphe and Champs Elysées, all our guests can easily access to the main monuments of Paris. We really hope to welcome you back. Kindest regards, Stephanie Duval, Hotel Manager

10/10 Excellent

Freya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect :)
Stayed 5 nights in Mar 2024
Response from Stephanie DUVAL, Hotel Manager on 12 Apr 2024
Dear Freya,Thank you so much for your kind and perfect review.We hope to see you again at the Hotel Plaza Etoile.Kind regards,Stephanie DUVAL, Hotel Manager

8/10 Good

Maneet Kaur

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As soon as you step out of the hotel, you're steps away from the Arc de triomphe which is a lovely view. Also very easy to get around because of proximity to metro stations. We had the Classic Rom and it was tiny - luckily didn't spend too much time in the room itself, but it was hard to open up our luggage etc. Overall good place to stay but next I might try a few streets over to be closer to less touristy restaurants/shops.
Stayed 4 nights in Mar 2024
Response from Stephanie DUVAL, Hotel Manager on 12 Apr 2024
Dear Maneet Kaur,Thank you for taking time in reviewing your recent stay at the Hotel Plaza Etoile.Ideally located if you wish to visit the main monuments of Paris easily, the Hotel is just next to several lines of metro that would lead to the Eiffel Tower or the beautiful and famous Louvre Museum for exemple. The perfect place to stay if you want to visit Paris.Kind regards,Stephanie DUVAL, Hotel Manager

10/10 Excellent

Eimear Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Stephanie DUVAL, Hotel Manager on 12 Apr 2024
Dear Eimear Mary,Thank you for this perfect notation.We hope to be able to welcome you back.Kindest regards,Stephanie DUVAL, Hotel Manager

2/10 Terrible

Rania

Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Stephanie DUVAL, Hotel Manager on 12 Apr 2024
Dear Rania,We are a bit surprised by this review as you did not stay in our hotel (you cancelled your reservation).However, it would have been with pleasure to welcome you .Kind regard,Stephanie DUVAL, Hotel Manager

4/10 Poor

Jamale

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We reserved the superior room and it was so small as well as the bed, we couldn't move around it .
Stayed 2 nights in Mar 2024
Response from Stephanie DUVAL Deputy Hotel Manager. on 27 Mar 2024
Dear Jamale,Thank you for taking time in reviewing your recent stay at the Plaza Hotel. We really feel sorry that you felt the room to be small. You had experienced one of our superior room and as mentioned on our room description room size is about 13m2. We strongly suggest the Deluxe Room to all our guests who need space and beautiful view.We sincerely hope to welcome you back.Kind regards,Stephanie DUVAL, Deputy Hotel Manager

8/10 Good

Glynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean, warm and comfortable. The only downside was the size of the bathroom - possibly the smallest I have seen in a hotel. Having said that, it had all the required features
Stayed 3 nights in Feb 2024
Response from Stephanie DUVAL Deputy Hotel Manager. on 1 Mar 2024
Dear Glynne,We are glad to see that you had a good stay with us. Ideally located, within a few meters from the Arc de Triomphe, guests can easily access to the main monuments of Paris.It is our duty to propose the best we can to our guests.Cleanliness is an important point for us and we are happy that you mentioned it.We can't wait to welcome you again. Stephanie DUVALDeputy Hotel Manager.

8/10 Good

Youssef

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Stephanie DUVAL Deputy Hotel Manager. on 1 Mar 2024
Dear Youssef,We thank you very much for this kind notation. We hope to be able to welcome you back in our hotel for your next stay in Paris.Kind regards,Stephanie DUVAL, Deputy Hotel Manager

10/10 Excellent

Samim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city centre
Stayed 2 nights in Jan 2024
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Samim,First of all we thank you for your really nice comment about your recent stay in our hotel. We are really happy to read that you loved the location. The Plaza Etoile is situated just next to the Arc de Triomphe and the Champs Elysées, a perfect location to discover our beautiful Paris. Metro station offers a large possibility to visit the main monuments of Paris within few minutes.We would be very happy to welcome you again in our hotel or maybe another hotel of the Emeraude Collection, who knows?! Kind regards, Stephanie DUVAL Assistant Manager.

10/10 Excellent

juan, bronx

Travelled with group
Stayed 3 nights in Jan 2024
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Juan,We really thank you for this beautiful notation about your recent stay in Hotel Plaza Etoile.We hope to be able to welcome you soon again.Stephanie DUVAL, Assistant Manager

6/10 Okay

Yulia

Stayed 2 nights in Jan 2024
Response from Stephanie DUVAL, Assistant Manager on 31 Jan 2024
Dear Yulia,We thank you for taking time in sharing a 3/5 notation about your recent stay in Hotel Plaza Etoile.Feel free to contact me personnaly is you wish to discuss about the points you dislike as we are always trying to improve our services when we can do it.We hope to be able to welcome you soon again.Stephanie DUVAL, Assistant Manager

2/10 Terrible

edgar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mala comunicación entre m
Stayed 2 nights in Jan 2024
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Sir, First of all thank you for taking time to review your last stay in our hotel. We feel sorry that you had issue with our reception staff concerning the communication. If I remember well, the miscomunication was coming from the room category chosen and the number of people you wanted to checked-in with. As explained, our classic room does not fit for 4 people and the only solution was to pay a supplement to upgrade you in a deluxe room that fits for 4. We apologize for the miscomunication, we really should have write you an email to confirm this. On site, we did our best and ask you for a payment of the supplement offering the first night supplement. We feel sorry that your stay did not rise your expactation and hope to welcome you again to show you how incredible your stay in Hotel Plaza Etoile can be.Kind regards,Stephanie DUVAL, Assistant Manager

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the hotel also was clean and nice staff
Stayed 4 nights in Jan 2024
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Tina, We were glad to read your comment about your stay at the Plaza Etoile and really thank you for taking time in sharing your experience. You mentionned perfectly, we are ideally situated next to the Arc de Triomphe and Champs Elysées, metro station is a few minutes walking distance and brings you to the main monuments of Paris as Tour Eiffel, Basilique du Sacré-Coeur, Louvres Museum or the beautiful district "Le Marais - Saint Paul". We assure you that we strive for excellence everyday and we really care about the cleanliness of our hotel. We were thrilled to read that you felt the hotel to be clean. We truly hope to welcome you again soon in one of our hotel in Paris. Stephanie DUVAL Assistant Manager

10/10 Excellent

Miriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of four for New Years
We stayed 3 nights in Paris, we are a family of four. We chose the deluxe room with balcony, it was clean and super comfy. A block a way from the arc of triumph. The front desk guy, I believe his name is Alex I know he’s from Venezuela…so helpless made our stay amazing. We would definitely stay here again. A hidden gem!
Stayed 3 nights in Dec 2023
Response from Stephanie DUVAL, Assistant Manager. on 26 Jan 2024
Dear Miriel,Your comment is so precisous for our staff, even more for Alexander. Many many thanks for the time spent in reviewing, it is important to know how our guests felt during their stay in our hotel.New Year Eve is a perfect period to spend time in Paris. The choice of a deluxe room is perfect to be able to assist to the fireworks offered by the city of Paris on Arc de Triomphe. The view from the room is amazing and can make a stay memorable.We hope to be able to welcome you and your family again.Kind regards,Stephanie DUVAL, Assistant Manager.

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Mohammed,Thank you for choosing our hotel for your recent visit to Paris.It pleases us that you feel your stay with us was of good value.In any case, please be certain that it is a pleasure to welcome you and that our team remains at your entire disposal.Stephanie DUVAL, Assistant Manager

10/10 Excellent

sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location and easy access during nye fireworks
Stayed 2 nights in Dec 2023
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Sanjay,We thank you for your kind words about our hotel.Choosing the Plaza Etoile is so worth it during this beautiful period of new year eve. Fireworks are spectacular and so easily accessible if you wish to feel it outside.If ever the deluxe room offers a wonderful view of the Arc de Triomphe, maybe next time, you can choose this room, we would be happy to welcome you again.Kind regards,Stephanie DUVAL, Assistant Manager.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small boutique hotel, fabulous location.
I have stayed at this boutique hotel several times, I love it's location. The staff are friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Stephanie DUVAL, Assistant Manager on 26 Jan 2024
Dear Kimberly,We thank you for taking the time to leave such a lovely review for the Plaza Etoile Hotel.It was with great pleasure that we were able to welcome you and provide you with a memorable experience as you should expect from the city of lights.Rest assured that all the team here is happy to read your comments and would be delighted to welcome you back for your next visit to Paris.Kindest regards,Stephanie DUVAL, Assistant Manager

8/10 Good

Ian

Stayed 3 nights in Dec 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Tarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Ivi

Liked: Cleanliness, staff & service
Location was perfect as you could walk and take the train everywhere. Hotel rooms though are so tiny, smallest room I have been in my life. Rooms are clean and well kept.
Stayed 3 nights in Nov 2023

6/10 Okay

Monica

Stayed 3 nights in Nov 2023
Response from Stephanie DUVAL, Assistant Manager on 31 Jan 2024
Dear Monica,Thank you for this notation.I personnally stay at your entire disposition if you wish to discuss about the negatives points of your stay as we always try to improve our services.We hope to see you again in Plaza Etoile !Kind regards,Stephanie DUVAL,Assistant Manager

10/10 Excellent

Nazanin

Stayed 3 nights in Nov 2023

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. Extremely clean, great location, and friendly staff. The breakfast is to die for! It is on a busier street, but we couldn't hear anything from the street or from other hotel rooms. The breakfast was incredible - typical French breakfast of warm fresh baguettes, freshly squeezed juice, cheese, delicious coffee. We were in the deluxe room that sleeps 3. The beds are so comfortable! Ive been to Paris 6 times and I would absolutely stay here again.
Stayed 3 nights in Nov 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest We would like to thank you warmly for your comment concerning your stay at the hotel Plaza Etoile. We are delighted to see that the location, the welcome of the staff and the quality of the breakfast contributed to your satisfaction during your stay with us.Regarding the breakfast, we work mainly with local producers in order to offer our customers impeccable quality products. We are very pleased that you appreciated this.You also mentioned the comfort of your room. We do indeed offer top-of-the-range bedding in order to provide our guests with unforgettable comfort.Do not hesitate to recommend our hotel to family and friends and to book your next stay with us or in one of our other boutique hotels.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area of France!!
Stayed 1 night in Nov 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest, We would like to thank you for your stay at the hotel Plaza Etoile and for your excellent rating. Do not hesitate to recommend the hotel to others and to book your next stay in one of our hotels.We look forward to welcoming you soon.Yours sincerely,

10/10 Excellent

Douglass

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest, We would like to thank you for your stay at the hotel Plaza Etoile and for your excellent rating. Do not hesitate to recommend the hotel to others and to book your next stay in one of our hotels.We look forward to welcoming you soon.Yours sincerely,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spacious room and nice breakfast. Concenient for exploring Paris and plenty of local dining options.
Stayed 3 nights in Oct 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest, We would like to thank you for taking the time to leave us your impressions of your stay at the Plaza Etoile hotel. We are delighted that the size of the room, the location of the hotel and the quality of the breakfast contributed to your overall satisfaction.As you mentioned, the hotel enjoys a privileged position in Paris, in the 17th arrondissment, close to many restaurants serving traditional cuisine as well as foreign cuisine from all over the world. It's ideal if you're looking for a gastronomic stay in Paris.Hoping to see you soon in the hotel Plaza Etoile or in one of our others boutique-hotels.Yours faithfully,

8/10 Good

Dominic

Stayed 4 nights in Oct 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest,Thank you for your stay at the Hotel Plaza Etoile. We are pleased to see that you enjoyed your stay with us overall. Please do not hesitate to consider our hotel for your next stay in Paris. We look forward to seeing you again. Yours sincerely,

8/10 Good

Ðông-Nghi

Travelled with partner
It’s really close to major attractions we want to go to in Paris.
Stayed 4 nights in Oct 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest, We would like to thank you for your review of the Hotel Plaza Etoile. We are delighted that you enjoyed your stay with us. The hotel enjoys a privileged location in Paris, in the 17th arrondissement. Nearby you will find such must-see places as the Arc-de-Triomphe, the Palais de Tokyo and the Faubourg Saint-Honoré. The Plaza Etoile hotel is therefore an ideal destination for all types of stay and all types of traveller in Paris.Hoping to see you soon at the Hotel Plaza Etoile or in one of our hotels.Yours sincerely,

6/10 Okay

Bryan

Travelled with partner
Disliked: Staff & service
I did not feel like the hotel was worth the cost we paid. The cost is purely associated with the location. Everything else was very cheap feeling.
Stayed 2 nights in Oct 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest We would like to thank you for your review of your stay at the Hotel Plaza Etoile. We understand your concerns about the price of your room and we are sorry to hear that it did not meet your expectations. Actually, the hotel's privileged location, its classification and its quality of service justify an appropriate rate.However, you should know that we propose other hotels in Paris, some of which offer more competitive rates. Don't hesitate to choose one of these hotels for your next visit to Paris. We look forward to seeing you there.Yours faithfully,

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location waa close to everything I wanted to see
Stayed 4 nights in Sep 2023
Response from The Emeraude Hotels team on 21 Nov 2023
Dear Guest, We would like to thank you for staying at the Hotel Plaza Etoile during your visit to Paris. We're delighted that you enjoyed your stay with us, and we appreciate your positive review.Indeed, the hotel enjoys an exceptional location in one of the most emblematic districts of Paris, in the immediate proximity of numerous shops, restaurants and cafés. It's the ideal starting point for visiting Paris and all its treasures. The hotel is just a stone's throw from the Arc-de-Triomphe, as well as many other Paris highlights such as the Avenue des Champs-Elysées and its trendy boutiques, the Place du Trocadéro and its mythical view of the Eiffel Tower, or the Parc Monceau for a soothing stroll.We look forward to welcoming you soon at the Hotel Plaza Etoile or in one of our other boutique hotels. Yours sincerely

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from The Emeraude Hotels team, on 21 Nov 2023
Dear Guest, We would like to thank you for your stay at the hotel Plaza Etoile and for your excellent rating. Do not hesitate to recommend the hotel to others and to book your next stay in one of our hotels.We look forward to welcoming you soon.Yours sincerely

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kaelle, Front Desk. on 21 Sept 2023
Cher Client,Merci pour cette belle note, je constate que vous avez profité de votre séjour. J'espère avoir l'occasion de vous accueuillir de nouveau au Plaza Etoile.Chaleureusement,La Réception.

10/10 Excellent

Gayane

Stayed 5 nights in Sep 2023
Response from Kaelle, Front Desk. on 21 Sept 2023
Cher Client,L'équipe du Plaza Etoile est ravie de voir que vous avez plainement apprécié voutre séjour.Au plaisir de vous recevoir de nouveau.Chaleureusement,La Réception.

10/10 Excellent

Jensine May

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kaelle, Front Desk. on 21 Sept 2023
Cher Client,Merci pour cette note. Nous esperons vous recevoir de nouveau au Plaza Etoile.Chaleureusement,La Réception.

10/10 Excellent

Lanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kaelle, Front Desk. on 21 Sept 2023
Cher Client,Merci pour cette belle note, nous espérons vous revoir au Plaza Etoile Hotel.Chaleureusement,La Réception.

6/10 Okay

Lakhrysta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would stay here again if on a budget
Stayed 2 nights in Aug 2023
Response from Kaelle, Front Desk. on 20 Sept 2023
Dear Guest,Thank you for your message.We hope to see you again soon.Warmly,The front Office

8/10 Good

Yvonne

Travelled with family
Liked: Amenities, property conditions & facilities
You have to leave your room key at the front desk any time you leave the hotel but they don't ask for ID when you're asking for the key back. This made me concerned about the safety of my belongings. The rooms also had shag carpet that didn't seem very clean. They need a remodel throughout as the tile looked a bit worn. Overall, still a nice stay.
Stayed 5 nights in Aug 2023
Response from Kaelle, Front Desk. on 24 Aug 2023
Dear guests,For your security, we ask you to leave your keys at each exit of the hotel. We do not systematically ask for identification as we know most of our guests. However, if there is any doubt on our part, or if the receptionist does not know the guest, we will check the person's identity.We are sorry that this experience has disturbed your stay but we have put this in place for your safety and ours.We appreciate your feedback on the flooring and will try to change it as soon as possible.Thank you once again for your time and this accurate comment.We look forward to welcoming you again.Kaelle, Front Office Agent.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 2 nights in Aug 2023
Response from Kaelle, Front Desk. on 24 Aug 2023
Dear Mr Olivarez,It was such a pleasure to have you with us.The whole team hopes to see you soon.You will always be welcome at the Hotel Plaza Etoile.Warmly,Plaza Etoile Team.

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Very clean and service is very good. Location is very close to Arc de Triumph. Room are a bit small. The overall quality and hospitality of the hotel is 10/10. Will visit again when in Paris.
Stayed 3 nights in Jul 2023
Response from Kaelle, Front Desk. on 21 Aug 2023
Dear Hassan,Your message is most sincerely appreciated.The whole team enjoyed helping and advising you during your stay. Parisian hotels can seem small, but our Deluxe rooms are perfect if you like spacious rooms, and you'll be able to see the Arc de Triomphe and the Eiffel Tower.Warmly,Plaza Etoile.

8/10 Good

Isabela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem is that the family room we stayed in is next to a subway and we could hear the floor shaking when the subway arrives. It was clean and comfortable and good location
Stayed 1 night in Jul 2023
Response from Kaelle, Front Desk. on 24 Aug 2023
Dear Mrs Koehler,Thank you for your kind comment.We are sorry to hear that the metro may have inconvenienced you. For your next stay with us, the Delux room will be perfect.An upstairs family room with a view of the Arc de Triomphe.Warmly,Plaza Etoile Team.

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, okay staff service
This hotel is in a great location. The Arc de triomphe is right outside the front door. Access to the metro and great bistros are within short walking distance as well. The rooms are extra tiny and the elevator can only accommodate two people with bags at the most. This was our first time in Paris so we just rolled with it. The majority of the hotel staff were new hires so there wasn't much help coming from them in regards to resolving guest issues. They are great at calling for cabs though.
Stayed 3 nights in Jul 2023
Response from Kaelle, Front Desk. on 24 Aug 2023
Dear Ralph, We are delighted that you were able to take full advantage of the Plaza Etoile hotel's location.We hope to see you again during your next stay in Paris.Warmly,Plaza Etoile Front Office.

8/10 Good

Viren

Stayed 5 nights in Jul 2023
Response from Kaelle, Front Desk. on 24 Aug 2023
Dear Guest,Thank you for taking the time to give us this lovely rating.Warmly,Plaza Etoile Team.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed to find a Paris hotel quickly when a connecting flight was cancelled. Hotel Plaza Etoile wound up being perfect- great location right near the Arc de Triumphe and the metro stop and very clean and comfortable. We stayed in the club room off the lobby, which was like two rooms in one and perfect for three of us. I highly recommend this hotel!
Stayed 1 night in Jun 2023
Response from Kaelle, Front Desk. on 21 Aug 2023
Dear Jessica,We're glad to hear that we were able to help you after your flight was cancelled.We look forward to seeing you again more longer next time.Warm regards,The Plaza Etoile team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. We had some me problems with our safe and the person at the desk was unable to help but the night auditor on Sunday evening went out of his way to make things right. I only wish I knew his name.
Stayed 5 nights in Jun 2023
Response from Kaelle, Front Desk. on 24 Aug 2023
Dear Sir Cormier,Thank you for taking the time to send us this message.Naturally, our team has found a solution to your problem.Perhaps it was our dear Noemi who unlocked your safe.We look forward to seeing you again soon.Warmly,Plaza Etoile Team.

8/10 Good

VERNON

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located in a nice part of Paris as there were plenty of restaurants around as well as designer stores walking distance away. The lounge and staff were very welcoming. It was clean and coffee/croissants were offered in the lounge. The room we had unfortunately had a malfunctioning A/C as the temperature was able to be adjusted but was set a temperature that we can tolerate. We also had a mishap with acquiring a hair dryer from the front desk but fortunately, the cleaning crew helped us by getting one from a vacant room. Overall, the property, staff, and room was very pleasing would recommend it.
Response from Kaelle, Front Desk. on 20 Aug 2023
Dear Vernon,Thanks for this great comment.We apologize for the lack of equipment in your room. Fortunately, our staff was able to find a solution to your problem.We were delighted to welcome you to the Plaza Etoile hotel. All our team hopes to see you soon for the next vacations. Warm regards,Front Office.