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Reviews of Le Citizen Hotel

3 out of 5
Le Citizen Hotel
96 Quai De Jemmapes, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 207 reviews" "
Rating 8 - Good. 60 out of 207 reviews" "
Rating 6 - Okay. 7 out of 207 reviews" "
Rating 4 - Poor. 2 out of 207 reviews" "
Rating 2 - Terrible. 3 out of 207 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Loring

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Staff was helpful. Breakfast is limited.
Stayed 5 nights in Apr 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact hotel in a great location. A little noisy at night but that’s Paris and big cities in general so not a deal breaker. Fantastic food options all walkable from coffee to lunch to fancy dining. Will stay here again when I’m back again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place and the location is superb. There are small things in the rooms that are breaking (table leg) or worn out the do not disturb magnets. It’s too bad because it breaks what is a very attractive and comfortable room. Curtains could be cleaned
Stayed 2 nights in Dec 2023

10/10 Excellent

Ari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely room overlooking the canal. Small, but not cramped.
Stayed 1 night in Sep 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Tracey

Liked: Staff & service
I was surprised with this property. It reallly was not the same as what was advertised. The advertisement clearly said there was a restaurant and people said the food was great. They had a bar but no restaurant. They also advertised that there was an airport shuttle but there was not. I found this to be a quirky and odd property. The area of Paris was not my favourite- lots of graffiti and not amazing stores and restaurants. The room had some issues with the lights not working in the bathroom and the cupboard door for the fridge was falling of the hinge. The bed was comfortable and the bedding nice! It also had a very strong smell from an oil diffuser which was way too strong I ended up locking it in a cupboard to try to stop the smell. We were only there for one night to catch our plane but I would not have stayed longer and wouldn’t recommend it to others. Have stayed in much nicer hotels in Paris for the same price or less. Not sure who wrote all the good reviews for this property or when but I’m sorry I can’t agree.
Stayed 1 night in Sep 2023

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
I liked the neighborhood the hotel is in, very walkable with some shops, cafes and restaurants. Check in was smooth. Room had everything we needed. Staff was super friendly. I would stay here again!
Stayed 4 nights in Jul 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

10/10 Excellent

Melissa

10/10 Excellent

Mary, FRANKLIN PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. The staff is extremely attentive and helpful. My room was cozy and comfortable, it is an eco friendly hotel. I love how they have a delicious breakfast setup in the morning. The pricing is excellent and I definitely want to come back.
Stayed 3 nights in Jul 2022
Response from Le Citizen on 15 Jul 2022
Dear Mary, we're glad to hear that you enjoyed your stay with us! Hope to see you again soon

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun neighborhood with lovely shops and cafes. The Metro was a short walk and got us everywhere we wanted to go. The staff is awesome, always pointing us in the right direction. It was also such a pleasure to sit in their cafe, enjoy the delicious coffee, juices, fruits and croissants, and especially the lively and fun conversation! Be sure to try and catch the boats using the lock system on the canal in front of the hotel-definitely not something you see every day! The area was very lively and the people you meet were great, just be sure to use the earplugs that are provided. The street scene could be a little loud if you're an early to bed kind of person. Would definitely stay again!
Stayed 4 nights in Jun 2022
Response from Le Citizen on 15 Jul 2022
Dear Leslie, thanks for your kind words! Hope to see you soon again at Le Citizen

10/10 Excellent

Kelly

Stayed 6 nights in Jun 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the location wonderful
Stayed 5 nights in Apr 2022
Response from Le Citizen on 5 May 2022
Merci !

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locations is terrific and the staff very nice
Stayed 1 night in Apr 2022
Response from Le Citizen on 5 May 2022
Merci ! Hope to welcome you again in the future

10/10 Excellent

Pepipa

Stayed 2 nights in Apr 2022
Response from Le Citizen on 5 May 2022
Merci !

10/10 Excellent

Rosanna

Stayed 4 nights in Apr 2022
Response from Le Citizen on 5 May 2022
Merci!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favororite hotel in Paris. Great location amazing staff. The Citizen rules
Stayed 6 nights in Mar 2022
Response from Le citizen on 5 Apr 2022
Thank you James! Our pleasure to host you

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a fantastic location.
Stayed 2 nights in Mar 2022
Response from Le Citizen on 23 Mar 2022
Thank you! Hope to see you soon again at Le Citizen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff. welcoming and helpful. Are these enough characters?
Stayed 1 night in Sep 2020
Response from sophie on 6 Oct 2020
thank you thank you thank you xxxx

10/10 Excellent

Abby

Liked: Staff & service
Stayed 1 night in Aug 2020
Response from sophie on 6 Oct 2020
thx!!!!!

2/10 Terrible

Andre, Dallas, TX

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
After reading several reviews and viewing the online pictures, I decided to book this hotel for my Mom's 71st birthday trip. Upon checking in, imagine my shock and dismiss, that nothing was as it appeared online. The rooms were extremely 'tiny' and the outside noise was unbearably loud. They switched our room to the top floor. I'm guessing this was an upgrade... Mind you, we travelled halfway across the world from the United States. We tried our best to make the new room work, however, the loud outside noise was even worse, not to mention, the room was cold! They had two space heaters, which weren't able to properly heat the room. After a few hours, we decided to leave. As I was helping the Uber driver load our luggage, my Mom fell, while existing the building. They have a small incline that is a complete tripping hazard. The owner, Sophie, refused us any type of refund. I would STEER CLEAR of this establishment, if you are looking for an actual relaxing night's stay, while in Paris. Simply HORRIBLE!
Stayed 5 nights in Jan 2020
Response from Team Citizen on 21 Jan 2020
Dear Andre, As a small independent hotel with a boutique, as opposed to a luxury style, although we endeavor, we can not please everyone. With this said we do aim to provide the best possible experience to all guests. In the light of the circumstances, we did the best we could, upgrading you to our top floor suite but sadly it wasn’t enough, we at Le Citizen regret that the hotel did not live up to your expectations. Reviews such as these allow us to learn and improve future customer experiences. We are also sorry to hear that your mother tripped on the small incline - we have since added yellow floor tape to ensure that it is more visible and that future incidents can be avoided. We hope that you ended up having a good stay in Paris and a safe trip back home. Sincerely , Chaim and the rest of the team at Le Citizen

10/10 Excellent

Jimbeaux, Louisville, Ky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Citizen is a magnificent hotel in an edgy neighborhood. It is bright, clean and extremely user friendly. The staff, Marvin, Lauren, chef Adelie, Chaim and the rest are the best, most accommodating, efficient friendly group we have met in our extensive travels. Owner Sophie is available and present. The food in the bar restaurant is as good as fancy French restaurants, We couldn't rate this hotel and restaurant any higher.
Stayed 9 nights in Dec 2019
Response from Team Citizen on 21 Jan 2020
Dear Jim, thank you so much for leaving us a lovely comment. On behalf of all our staff I would like to say how grateful we are to hear that we were able to make your experience better! We look forward to seeing you in the future! Best, Emilie

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris overnight
I had to mention it because I'd rather keep it as my secret Paris destination, but the Le Citizen was perfect for our 36 hr stay in Paris, great location, great neighborhood, easy to get to, easy to find, and a beautiful room. We only wish we could have stayed longer but it was just a short visit between flights.
Stayed 1 night in Nov 2019
Response from Team Citizen on 20 Nov 2019
Dear Bruce, thank you so much for your review! We really appreciate your positive feedback and love that you loved it! We hope you come back :) Best wishes and see you next time!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Met my daughter for a long weekend in Paris and Le Citizen Hotel exceeded our expectations. Room was a good size for two people, with in-room coffee maker and mini fridge, sitting area, and large, very comfy bed. Nice area by the canal with eateries, cafes nearby. Friendly, helpful staff and good scrambled eggs and fresh juices (loved the apple/turmeric) at breakfast. Would stay again if I have the chance.
Stayed 4 nights in Oct 2019
Response from Team Citizen on 17 Oct 2019
Dear Elizabeth, Thank you so much for your review! We are so glad to hear so many positives :) We hope your weekend with your daughter was great and that you managed to discover the best that our neighborhood has to offer. Also very glad that you enjoyed the breakfast and our seasonal juice! We hope you had a great return to Boston and we look forward to welcoming you again in the future!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Team Citizen on 21 Oct 2019
Thank you for the rating!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Team Citizen on 24 Sept 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location to Gare du Nord, and a lovely outlook over the Canal
Stayed 3 nights in Sep 2019
Response from Team Citizen on 24 Sept 2019
Hi, thank you for your review! We hope you enjoyed your stay at Le Citizen. We are indeed very centrally located just 15 minutes walk frol Gare du Nord and less than 10 minutes from Gare de L'Est. Hopefully see you in the future! Best, Sophie

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, small hotel in trendy neighbourhood
Nice, small hotel right on the canal in a trendy part of Paris. Lovely staff, and typical French (mostly pastry) breakfast, but with hot options too. Not too far from metro (5-6 mins walk). Room was a bit on the small side, but the clue was in the title - the room I booked was called 'The Small One'. They do have bigger rooms as well. Free water was a nice touch also. Definitely recommended.
Stayed 1 night in Sep 2019
Response from Team Citizen on 24 Sept 2019
Dear Christopher, it is a pleasure to read your positive feedback! The 'Small' room is indeed on the smaller side but is great for budget travellers or those staying for a shorter time. For more space, we have the Junior and La Grande rooms, all of which have a view of the Canal. We hope to see you next time you are visiting Paris! Best, Emilie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Team Citizen on 24 Sept 2019
Thank you for your review! Best, Emilie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely setting on the canal . Our room was small but cozy , great view and we appreciated the excellent design throughout plus a very nice cafe with vegan options
Stayed 3 nights in Sep 2019
Response from Team Citizen on 24 Sept 2019
Hi, thank you so much for your review! We are glad to hear that you liked the design of the rooms and the view on the Canal! And of course, we try to accommodate to everyone's needs so we always have vegan and vegetarian options at the restaurant! we hope to see you again! Best, Emilie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location. Fab comfy bed. Fab breakfast. What more do you want. I will deffo be back!
Stayed 4 nights in Jul 2019
Response from Le Citizen team on 20 Aug 2019
We're glad you had a great stay! Thank you for your lovely review Looking forward to welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Le Citizen on 20 Aug 2019
Thanks!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to cafe culture and multicultural young people.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second visit to this lovey small hotel with only two rooms on each floor. We had a small room that was brilliantly thought out with everything you could need included. Great position too
Stayed 3 nights in Aug 2019
Response from Team Citizen on 16 Aug 2019
Hi! Thank you for taking a moment to give us feedback! We are o happy to hear this was already your second visit and that you have enjoyed it. The Canal area is changing constantly too so there is something new to see and visit every time. Hoping to see you again, do not hesitate to contact us if you need any help reserving.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Le CITIZEN was terrific. Looks like Expedia charged me a lot more than my final hotel bill...multiple hundreds of Euros! Will look into that soon. But back to Le Citizen. We were greeted by Jazz music in the cafe upon arrival. The entry door to the hotel is also the door to their small cafe with sidewalk seating. You will be a bit confused upon arrival but that will soon pass. Amazing staff ready to help you from the start. Only 12 rooms in this quaint hotel. Located in a hip neighborhood close to one of the best cheese shops in Paris and only two blocks from the Jacque Bonsergeant metro station that will get you anywhere in Paris you want to go. We arrived in Paris to the Gare l’est station and easily walked to the canal and then the hotel. We had one floor of rooms (two rooms) that connected. Very cool interior for both rooms with fresh flowers, water and sparkling water in the fridge is complementary, €3 for each other item, very nice tv works fine for a bit of nenes or football viewing before bed, plenty of plugs and one adaptor a for your devices. The stairwell is tight and quirky. Elevator is in great working order. Just really liked this hotel. Would stay here again, for sure.
Stayed 3 nights in Jul 2019
Response from Team Citizen on 5 Aug 2019
Hi, thank you so much for the lovely review! We are so glad to hear that you had a great time with your family and that you enjoyed our hotel. It is a pleasure to have been able to help you and provide you advice to your questions - that's what we're here for! Hope you had the best time with your family and are safely beck to New Mexico! Best, Emilie

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable small hotel convenient to metro.
This was a great hotel. We were welcomed warmly upon arrival and had a nice breakfast in the restaurant as we waited for our room to be ready (we arrived several hours before check in and were still allowed to access to half of our rooms). The rooms (we had two, a whole floor to ourselves) were lovely and very comfortable. Air conditioning was a major bonus as during our stay it was extremely hot in Paris. It was so nice to come back to the cool rooms. Showers were nice. The walk to the metro wasn’t too long and the area around has several bakeries and restaurants. All the hotel service people were helpful and friendly. I would highly recommend this place!
Stayed 2 nights in Jul 2019
Response from Team Citizen on 30 Jul 2019
Hi Suzanne, thank you so much for your feedback! We are very glad to hear that you had a positive experience with us! The familiale style room is great for family, so I hope it allowed you all to make the best of your time together. See you next time! Best, Emilie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great alternative hotel option, even better staff
This is a lovely little hotel above a great little cafe right on the Canal St. Martin. The entire staff was very accommodating during a heat wave while traveling with our infant. It's in a trendy location probably better for those traveling without children but just fine for those of us who need to do so, and I'm sure really cool for those who don't. They've got a fantastic complimentary breakfast. It's a 15 minute walk to Gare du Nord or Gare de L'est. They've also got a lift. It's not a 5-star hotel (you likely wouldn't be looking in this area if that's what you wanted), but it's a great option for those looking to see a different side of Paris and experience something new in the city.
Stayed 1 night in Jun 2019
Response from Team Citizen on 3 Jul 2019
Hi, thank you so much for your review and such lovely comments! We are very thankful for being understanding despite the extreme weather we had, we are glad our team was able to do its best to make you comfortable! We'll be glad to see you again, with or without the little one!

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Team Citizen on 21 Jun 2019
Thank you for taking a minute to evaluate the hotel. We hope that you had a good stay with us and we will see you in the future.

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Team Citizen on 10 Jun 2019
Thank you for the 5/5! Best of luck and see you in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really nice and staff was amazing. Breakfast was included and was really good. Scrambled eggs were perfect!
Stayed 1 night in May 2019
Response from Team Citizen on 21 May 2019
Thank you so much for your kind feedback! We want to ensure that our guests start their day well so of course, a good breakfast is the best way to do it! See you next time!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean comfortable room, delicious breakfast.
Stayed 4 nights in May 2019
Response from Team Citizen on 21 May 2019
We highly appreciate your feedback! Hoping to see you back at Le Citizen next time you're in Paris!

10/10 Excellent

BKT, NC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, friendly staff and well-designed room. We will definitely return!
Stayed 1 night in May 2019
Response from Team Citizen on 21 May 2019
Thank you so much for your feedback! It is great to hear that you found your stay pleasant. We will be happy to see you again anytime!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super cute cafe and room. Room was tiny, breakfast was only 4 types of bread, shower leaked
Stayed 3 nights in May 2019
Response from Team Citizen on 21 May 2019
Hi, thank you for your feedback! Our small room is a parisian standard room size, but most people find it comfortable and well-equipped. The breakfast buffet does have 3 types of breads delivered fresh from a bakery every morning, along with viennoisseries, our own buffet of carrot cake, brioche and other pastries. I am sorry to hear you had problems with the shower, I hope our team was able to help you with this issue. We hope to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Parisian BnB
Lovely little bnb with lovely views of the canal and a very tasty breakfast.
Stayed 1 night in Apr 2019
Response from Team Citizen on 21 May 2019
Thank you so much for the lovely comment! We appreciate it. See you in the future!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo por su ubicación, atención del personal e instalaciones. Debe tomar en cuenta que el desayuno incluido es muy ligero.
Stayed 3 nights in Apr 2019
Response from Emilie on 24 Apr 2019
Thank you for your review! It's great to hear that you enjoyed the location and were well taken care of! The breakfast includes a buffet of breads, viennoiseries and various home made pastries (carrot bread, orange cake, pancakes and scones) and home made jams, yogurt, granola and eggs that can be ordered from the kitchen so normally our clients are more than full after it! Hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly owner and staff. Lovely location on the canal. Definitely city noises at night, but not bad. Room was small but fine. Breakfast yummy!
Stayed 1 night in Mar 2019
Response from Team Citizen on 31 Mar 2019
Thank you for taking the time to leave us a review. Next time we encourage you to discover some of our other room types, La Grande or La Junior if you prefer to enjoy more space. Best, Reception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Atmospheric location, like being on the set of L’Atalante! Rooms small but comfortable. Friendly staff and great breakfast buffet.
Stayed 1 night in Mar 2019
Response from Team Citizen on 29 Mar 2019
Thank you so much for this review, we are very glad that you had a positive experience and enjoyed the breakfast and found our teal welcoming. See you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Emilie on 3 Apr 2019
Thank you for taking the time to leave us a review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room and the layout. Plus a super fun bed.
Stayed 1 night in Mar 2019
Response from Team Citizen on 29 Mar 2019
Thank you for your review! Glad you found the room and the bed comfortable!