Couples treatment room(s), sauna, steam room
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Reviews of Les Jardins Du Faubourg Hotel & Spa by Shiseido

5 out of 5
Les Jardins Du Faubourg Hotel & Spa by Shiseido
9 rue d'Aguesseau, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 64 reviews" "
Rating 8 - Good. 10 out of 64 reviews" "
Rating 6 - Okay. 3 out of 64 reviews" "
Rating 4 - Poor. 5 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with very well decorated elegant hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Zahra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C est parfait
Stayed 1 night in Dec 2023

10/10 Excellent

FERRON

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Very comfortable and great location. Only thing is there is some construction outside the hotel at nearby building which was a bit annoying. But the hotel itself was great. Friendly and helpful staff. Room and bathroom were very clean.
Stayed 2 nights in Sep 2023

4/10 Poor

Abdullah

Travelled with family
Disliked: Property conditions & facilities
Downgrade hotel
Unprofessional reception. I will not book at this hotel again and the price is exaggerated
Stayed 6 nights in Aug 2023

2/10 Terrible

Abdullah

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not recommended
The front desk (the reception) were not professional at all, one of them was very rude, he doesn’t know how to communicate with people and they need more training because the way we were treated is not the way of a five star hotel (felt like a 2 star hotel) The hotel is nice overall but not worth the money. the rooms are small. The location might be the good thing about the place.
Stayed 6 nights in Aug 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area for the price.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in Paris
Stayed 1 night in Feb 2023
Response from Front Office Manager on 18 Feb 2023
Dear Ahmed, We thank you for your positive comment and we are very glad to hear that you enjoyed the location. We hope to welcome you again for a future parisian stay ! Best regards, Marie-Aimée ALLORY Marie-Aimée ALLORY

10/10 Excellent

Nijamuddeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Paris
Staff was amazing. The spa facilities were great. The room was beautiful too. Now we have a favourite hotel in Paris that’s in a superb location. Wife and I had travelled for our wedding anniversary and could not have asked for a better hotel and facilities.
Stayed 2 nights in Oct 2022

6/10 Okay

Beatriz

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Location was safe but a little far from the sites , breakfast could be better, just a few hours few options. Bedroom very small for two people, bed and pillow were comfortable and also shower head. . Service just ok concierge failed to do certain appointments for us even though we request the reservations , Is one month ago. Price of hotel was high for amenities.
Stayed 6 nights in Oct 2022

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and very convenient location! Staff was incredibly helpful and friendly, looking forward to visiting again!
Stayed 6 nights in Sep 2022

10/10 Excellent

Danish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, safe , luxurious and low key
Stayed 1 night in Sep 2022

4/10 Poor

vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The dirty bathroom was completely unacceptable. There was hair all over the bathroom molding. Utterly disgusting.
Stayed 1 night in Aug 2022

10/10 Excellent

Marie

Stayed 3 nights in Aug 2022

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant is in a beautiful garden setting... it is serene. But serving a bad 12 euro orange juice. Rooms are spacious..decor is modern and elegant. There is nothing bad about the hotel but it is not worthy of the 5 star price in my opinion. I was promised a response from the concierge regarding show tickets and never received any assistance although I reminded twice. It is a lovely place but overpriced. The spa treatment room is beautiful but our massages did not leave us feeling any better. Maybe a facial would have been a better idea.
Stayed 2 nights in Aug 2022

8/10 Good

Daphna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but...
We had the attic room which was ok but too small . We did not have any chest or drawers in the room so was obliged to use the suitcase as a storage so it was hard to move around. The TV was very much for the french people . No foreign news which is unheard of ! In the most remote places in the world you get CNN and BBC news. It was the platinum jubilee of the queen and we could not watch any of it! Nice hotel, very well located and very friendly staff.
Stayed 3 nights in May 2022
Response from BM on 12 Jun 2022
Dear Daphna, first of all I would like to thank you for chosing our property during your last visit in Paris! Thank you for highlighting so much our staff. I am sincerely sorry that you didn't find the channel that you wanted. We do have a chromecast in each of our rooms for you to stream from your devices. I hope that we will have the pleasure of welcoming you again at Les Jardins du Faubourg. Kind Regards, Benjamin

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was beautiful. The staff very attentive. A stunning hotel. Would definitely recommend
Stayed 1 night in Jan 2022
Response from AMP on 8 Feb 2022
Dear Rebecca, The whole join me to thank you for your more than positive review! We are glad to know that you have enjoyed your stay among us and that our spa and service met with your expectations. We then look forward to welcoming you again anytime you come back to Paris! Best regards, Ambre POLESEL Front Office Manager

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in great location
Nicely furnished rooms and friendly staff. Location was perfect easy to walk everywhere.
Stayed 2 nights in Jan 2022
Response from AMP on 2 Feb 2022
Dear Mr Grebelius, The whole join me to thank you for your more than positive review! We are glad to know that you have enjoyed your stay among us and that you appreciated the decoration, the location and the service. We then look forward to welcoming you again anytime you come back to Paris! Best regards, Ambre POLESEL Front Office Manager

8/10 Good

Simona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and relax
Great
Stayed 3 nights in Nov 2021
Response from AMP on 8 Dec 2021
Dear Simona, The entire team and I would like to thank you for your very nice comment. We do love when our guest feel well at ease and find a way to relax. We look forward to welcoming you again in the future. Best regards, Ambre

10/10 Excellent

Ayodele, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely hotel!
Stayed 1 night in Sep 2021
Response from AMP on 22 Sept 2021
Dear Ayodele, The whole team joins me to thank you for your more than positive review! We are glad to know that you have enjoyed our location and atmosphere. We then look forward to welcoming you again! Best regards, Ambre POLESEL Front Office Manager

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from AMP on 17 Sept 2021
Madame Samantha, Nous vous remercions grandement pour votre commentaire positif ! Nous sommes ravis de lire que vous garderez une expérience parmi nous dans vos jolis souvenirs ! En espérant vous revoir une fois prochaine. Cordialement, Ambre POLESEL, Réception

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is overpriced for the quality and overall service
Stayed 2 nights in Jul 2021
Response from amp on 19 Jul 2021
Dear Sir or Madam, We first thank you for your comment, even if we understand that our service did not meet with your expectations. We hope you would one more try another moment with us so we can give you a new chance to discover and enjoy our hotel. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
Good time spent in this place. Pleasant people, comfy room, great location
Stayed 1 night in Sep 2020
Response from AMP on 21 Nov 2020
Dear Sir or Madam, The whole team want to thank you for your more than positive comment regarding your stay with us! We are glad to read that the staff met with your expectatives as well as the confort of your room and our localisation in Paris. We look forward to welcoming you again in the future. Stay safe. Best regards. Ambre POLESEL, Shift Leader.

10/10 Excellent

Nora, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. Supper helpful and just very nice.
Stayed 3 nights in Mar 2020
Response from Ambre POLESEL on 13 Mar 2020
Dear Nora, We are really pleased to read your more than positive comment regarding your stay with us! We are glad to know that the staff met with your expectatives during your stay. With my best regards, Ambre Polesel Front Desk

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Great room, food and staff. We were made to feel so welcome. Highly recommended.
Stayed 3 nights in Dec 2019
Response from Guillaume Collin on 8 Feb 2020
Dear Sir or Madam, First of all I would like to thank you for choosing Les Jardins du Faubourg for your visit in Paris. We were delighted to welcome you. I am delighted to read that you have had a good impresion of our staff. It is also very nice to hear that you have enjoyed your room and also the food served. The whole team and I are very glad to know that you felt pretty well during your stay with us. With my kindest regards, Guillaume Collin - Guest Relations Manager

8/10 Good

Kutbi

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

wendy

Stayed 7 nights in Nov 2019

10/10 Excellent

Monde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Africa
It was an amazing experience and the staff was fantastic. The hotel vibe was excellent and the service was awesome. Definitely a place to stay in Paris🙏
Stayed 2 nights in Oct 2019
Response from Guillaume Collin on 23 Oct 2019
Dear Mr Africa, it has been a real pleasure for us to welcome you in our property. I sincerely thank you for your kind word on our staff . You can be sure that I have shared your positive review with the entire staff. We hope that we will have the pleasure of hosting you again at Les Jardins du Faubourg. With my kindest regards, Guillaume Collin Guest Relation Manager

10/10 Excellent

Josh, Portland Or

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start. The hotel was gorgeous. The pool was amazing. And the staff! The staff made us feel so welcome and they went above and beyond. We will be back!!
Stayed 3 nights in Sep 2019
Response from Gabrièle on 7 Oct 2019
Dear Sir, Thank you very much for your nice comment about our hotel and our service. We are glad that you had a great time among us. The message will be forward to our teams which will be more than happy to read your feedback. We would be more than greatful to welcome you back. Have a lovely day, Best regards.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
The only positive things: Location and doorman/doorwoman and Jeanine from concierge. Negative: Management, a rude receptionist, housekeeping staff need to change or get some real training (it’s not normal nor acceptable that every other day for 6 days they do not replace nor clean the used glasses and cups) and by the way The measly “privilege” of adding two bottles of water a day won’t break the bank for them, an Evian bottle costs only 0,50€ from the franprix nearby but No they choose to charge you a 7€ price for that bottle. This is a basic thing any 5 star hotel offers these days. I don’t think these people grasp what it is to be a 5* entity, you see the 5th star is given for attention to detail like no enforces smiling and bad mouthing any client. They think that if someone complains about their low quality service that person has issues, but No it’s never them. At any other hotel in this same area you will get a 300% more value for your money with staff who genuinely love their jobs, who lie to your face and have an attitude about it. The ones who “liked” this hotel are either Bots or individuals who have shockingly low standards. But the one to blame is the 5 star alliance. This hotel is a 3-4* at its best.
Stayed 6 nights in Sep 2019

2/10 Terrible

UnhappyGuest

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with our stay. Although the property just opened in June 2019, the room was smelly and noisy (cleaning ladies just gather in the hallway to talk loudly at 9-10am...not necessarly how we want to be waken on our vacation). Also the hotel has too much staff. Its a small boutique hotel on 4 floors, yet there are : 3 receptionists at once, countless cleaning ladies running up and down the tiny corridors. It just feels crowded and noisy for nothing. Also be prepared to be woken up with the furst rays if light as their blinds do not close on the side. There is also a mirror slidding door to access the bathroom but on one side its see-through and if your “lucky” to have a window in your bathroom, well...you will wale up at 5:45am like Zi did every morning. It feels they are trying to overdo it, yet they under achieve it. It is not a 5 stars hotel and clearly not worth the price of €400/night that we paid to stay here. We feel VERY CHEATED. This is a glorified 4 stars.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and pool were a plus in the heat. The location was wonderful. However, the room was small and needed small repairs.
Stayed 5 nights in Jun 2019
Response from Gabrièlereceptionnist on 15 Jul 2019
Dear Mrs, Dear Sir, We are pleased to read your nice comments about our hotel and our spa, which is run by Olivier Le Cocq. Although, regarding the rooms, may be you have booked one of our Superior rooms, which are around 21 m². We have other upper categories to satisfy you, like our Deluxe room which is around 27 m² or our Suite room, around 45 m². We remain at your entire disposal for any question. Best regards, Gabrièle Aroles Bellais Receptionnist

10/10 Excellent

ColinCorrea, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Les Jardins du Faubourg was a perfect and memorable experience, which was personalized by Mme. Boccara and Monsieur Collin, the Managing Director and Concierge of the hotel. The hotel had just opened its doors in the beginning of June, so everything was pristine and new. We liked the interior design of the hotel and rooms, as well as the interior garden terrace, which was like walking into a calming oasis from the rest of the city. I would highly recommend this hotel to anyone with discriminating tastes, as it far exceeded our expectations. We will definitely return to Les Jardins du Faubourg when we return to Paris.
Stayed 5 nights in Jun 2019
Response from Gabrièlereceptionnist on 15 Jul 2019
Dear Mr Correa, We are really pleased that you took some of your time to answer to this survey and to read these so nice comments about our hotel. It was a real pleasure to have you with us. Your kind words would be transferred to Mrs Boccara and Mr Collin. We would be very happy to welcome you back in Les Jardins du Faubourg for your next stay in Paris. Kind regards, Gabrièle Aroles Bellais Receptionnist

4/10 Poor

Eiichi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
場所は良いが宿泊する価値はないスモールホテル。
チェックイン時に(デポジットの為)カードマシンが不調で、30分以上フロントで待たされました。先に部屋に入って貰うか、ロビーで飲み物でも出して待って貰うとかの対応が無かった事に驚きました。(チェックアウト時に、既に予約時に支払っていた事が分かりました) 部屋はガーデンレストランに面していて、部屋に話し声やカトラリーの音まで聞こえ、唯一ガーデンに面した面はガラス張りで、カーテンを開ければレストランの人々が丸見えで、一度もカーテンを開ける事が出来ない状態でした。 スタンドのライトが点かず来て貰ったにも関わらず、結局最後まで点灯せず、またチェックイン時には備えつけてあった、ホテル専用のボトルの水を2日目に補充を二度もお願いしたが、やはり補充されず。この金額での4つ星とは信じられないホテルでした。 二度と利用はしたくありません。
Stayed 2 nights in Oct 2023

10/10 Excellent

CLAUDINE

Bon Accueil et très bien placé pour le shopping Agréable
Stayed 1 night in Oct 2023

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Réception on 13 Aug 2023
Dear Alejandro, Thank you for your comments, it was a pleasure to welcome you in Les Jardins du Faubourg Hotel & Spa. Best regards, Front desk

8/10 Good

gregory, hertford

Stayed 2 nights in Feb 2023

8/10 Good

THIERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon accueille
Très bon accueil de M. Guillaume
Stayed 2 nights in Aug 2022

10/10 Excellent

Andressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Andressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos muito bem atendidos, hotel extremamente limpo,cheiroso, bem cuidado, roupas de cama extremamente confortáveis. Fizemos uma viagem em família, e tivemos a sorte que no hotel termos a funcionária Daniela, brasileira que trabalha no hotel. Que nos prestou total apoio, extremamente doce e educada! Fomos muito acolhidos por ela, e nos sentimos praticamente em casa! Nosso muito obrigada a Daniela! Gratidão !
Stayed 5 nights in Jul 2022

10/10 Excellent

said

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbar semester
Vi har haft en underbar vistelse Personalen var i topp . Jag rekommenderar stark 💪 denna hotell
Stayed 1 night in Aug 2022

8/10 Good

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Una bomboniera nel cuore di Parigi
Hotel raccolto e curato in ogni dettaglio nel cuore dello shopping parigino. In un palazzo d'epoca un piccolo albergo dove non manca nulla: ristorante, ottima Spa ed anche un mini bar accogliente e caldo
Stayed 3 nights in Apr 2022
Response from AMP on 10 May 2022
Dear Andreas, The entire JDF team would like to thank you for your very positive comments about your stay in our establishment! We would be delighted to welcome you again during your next Parisian escapade. Have a lovely day ahead. Best regards, Ambre

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from AMP on 19 Apr 2022
Cher Simon, Nous vous remercions grandement pour votre commentaire plus que positif ! Nous sommes ravis de lire que vous avez vécu une expérience à la hauteur de vos attentes lors de votre séjour entre nos murs ! En espérant vous revoir prochainement. Cordialement, Ambre POLESEL

10/10 Excellent

Lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from AMP on 19 Apr 2022
Cher Lasse, Nous vous remercions grandement pour votre commentaire plus que positif ! Nous sommes ravis de lire que vous avez fortement apprécié votre séjour dans notre établissement. En espérant vous accueillir une nouvelle fois. Cordialement, Ambre POLESEL

10/10 Excellent

Soraya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une parenthèse de bonheur total pour un séjour mère/fille exceptionnel ! De l’accueil ,aux soins Shiseido dispensés au spa
Stayed 1 night in Jan 2022
Response from AMP on 26 Jan 2022
Chère Madame Chaouche, Nous vous remercions grandement pour votre commentaire plus que positif ! Nous sommes ravis de lire que vous avez vécu une expérience à la hauteur de vos attentes pour ce moment de complicité tout en détente ! En espérant vous revoir prochainement. Cordialement, Ambre POLESEL

10/10 Excellent

RFC Bouriche

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from AMP on 30 Sept 2021
Cher Monsieur Bouriche, Nous vous remercions grandement pour votre commentaire positif ! Nous sommes ravis de lire que vous avez vécu une expérience à la hauteur de vos attentes ! En espérant vous revoir prochainement. Cordialement, Ambre POLESEL, Réception

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Beautiful hotel in heart of Paris. Amazing Spa area, service was super good
Stayed 1 night in May 2021
Response from AMP on 9 May 2021
Dear Mr Luoma, The whole join me to thank you for your more than positive review! We are glad to know that you have enjoyed your stay among us. We then look forward to welcoming you again! Best regards, Ambre POLESEL Shift Leader

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très bon séjour
Stayed 1 night in Mar 2021
Response from AMP on 29 Mar 2021
Cher Monsieur Anthony, Nous vous remercions grandement pour votre commentaire positif ! En espérant vous revoir une fois prochaine. Cordialement, Ambre POLESEL, Réception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel établissement. Personnel très attentif. Tout est fait pour rendre le séjour parfait malgré les contraintes Covid 19. Quartier de commerces de luxe mais l'hotel est au calme.
Stayed 1 night in Mar 2021
Response from AMP on 29 Mar 2021
Madame, Monsieur, Nous vous remercions grandement pour votre commentaire positif ! Nous sommes ravis de lire que le service de notre équipe a été à la hauteur de vos espérances, tout comme nous apprécions savoir que vous avez aimé l'emplacement de notre établissement. En espérant vous revoir une fois prochaine. Cordialement, Ambre POLESEL, Réception