Breakfast, lunch, dinner served; French cuisine, garden views
Check availability

Reviews of Prince de Galles, a Luxury Collection Hotel, Paris

5 out of 5
Prince de Galles, a Luxury Collection Hotel, Paris
33 Avenue George V, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 152 reviews" "
Rating 8 - Good. 28 out of 152 reviews" "
Rating 6 - Okay. 7 out of 152 reviews" "
Rating 4 - Poor. 3 out of 152 reviews" "
Rating 2 - Terrible. 5 out of 152 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mehul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jake

Stayed 3 nights in Dec 2023

2/10 Terrible

Deeptha, Exeter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately, our check in process was terrible. We had traveled all day and did not expect our rooms to be ready when we got there at noon so booked a tour and came back around 4:30pm. When we came at noon the person at the front desk told us she didn't know when our rooms would be ready because the family in them had a late check out. We did not need to be in the rooms until 4:30 so we didn't worry about it. when we returned at 4:30 the rooms were still not ready and we were told there was nothing they could do, the rooms just weren't ready. This is a 5 star hotel which charges 5 star hotel prices... check in is at 3pm. The staff was rude and unhelpful. We have stayed at numerous luxury hotels and have never had such a terrible experience. Not only were the staff unhelpful but the service for breakfast was equally bad. Cream for the coffee never came, the orders were not taken properly and we were overcharged both mornings. Overall we were very disappointed in our stay. The only very friendly staff was the doorman.
Stayed 2 nights in Dec 2023

10/10 Excellent

Katharina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel. Everything was flawless luxury. Spotless rooms, friendly staff, beautiful property
Stayed 4 nights in Oct 2023

2/10 Terrible

ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
I want what I bay extra in the hotel back to my credit card account from you or thr hotel
Stayed 4 nights in Aug 2023

10/10 Excellent

Chiara and Brian

Stayed 3 nights in Aug 2023

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the 8th arr.
Rarely do you find a hotel that "checks all the boxes" for excellence as does this fine hotel. From the moment of check in to check out, this hotel is a real gem. The staff is top notch, the furnishings and the rooms are excellent. We loved our balcony room especially.
Stayed 8 nights in May 2023

10/10 Excellent

Aram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 3 nights in Apr 2023

2/10 Terrible

Peter

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
We arrived to check in at 3pm when we were told our room would be ready. We were told a Marriott member had our room on a “late checkout” until four pm and they would buy us a drink. Our room was not ready until 6pm. There were piles of garbage in front of the hotel and garbage under our bed when permitted to finally enter our room.
Stayed 2 nights in Mar 2023
Response from Gerald Krischek on 22 Mar 2023
Dear Peter,Please let me begin to state that I sincerely regret to read the challenges you encountered during your recent stay with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. For this reason, our Guest Experience team will contact you as soon as possible in order to find a solution regarding the delayed check in time. Regarding your comment about the streets around the hotel please note that Paris is currently facing a general strike including garbage collection services, we have taken the necessary measures to prevent garbage from accumulating around our hotel, however we have no control over the public streets in the area and other establishments.Sincerely,Gerald KrischekGeneral Manager

2/10 Terrible

Mireille, beirut

Stayed 3 nights in Feb 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
All just perfect as usual
Stayed 3 nights in Jan 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a lovely property, staff very good. Rooms are pretty good, and we had an excellent balcony. It's expensive though.
Stayed 3 nights in Aug 2022

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with friendly staff
Stayed 1 night in Jan 2022
Response from Laura - Guest relations on 18 Feb 2022
We thank you Karl for the score giving to our property. Please come back any time ! We will be delighted to have you amogst us again! Kindest regards

10/10 Excellent

JONIDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a mother-daughter Covid postponed birthday celebration. As we checked in we were informed that we were upgraded to better room and we had champagne and desserts waiting for us in the room. Super sweet!! Service was absolutely amazing and the location was just perfect especially since it was just the two of us. It was conveniently located to all the attractions that we had planned. We absolutely loved our stay at Prince de Galles and would highly recommend and looking forward on coming back.
Stayed 5 nights in Dec 2021
Response from Guest Relations - Laura on 14 Jan 2022
Dear Jonida, we are truly delighted to read your comment and read you had an amazing time with us. Come back any time. We will be happy to welcoming you back soon.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Leon on 7 Dec 2021
Dear Richard, Many thanks for your positif feedback. We hope to wecome you back soon. Best regards. Leon Front Office Manger

2/10 Terrible

Pazit

Stayed 1 night in Oct 2021

10/10 Excellent

TomZ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the main reasons Prince de Galles is special, is it's staff. They are all very attentive, courteous and go out of their way to make sure you are comfortable at every touch point. Great experience overall.
Stayed 3 nights in Feb 2020
Response from Guest Relations officer on 3 Mar 2020
Dear Guest, I thank you very much for your taking the time to review your stay with us. I agree the staff makes the difference in any hotel and I am glad to read we make the difference for you. You will always be welcome here! Kindest regards Laura

10/10 Excellent

Amr, Cairo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service property location. Perfect in everything
Stayed 7 nights in Jan 2020
Response from The Prince de Galles Team on 27 Jan 2020
Dear Amr, Thank you very much for your recent stay at Prince de Galles, a Luxury Collection Hotel, Paris. We are deligthed to read that you enjoyed your time with us and in Paris. We hope to welcome you back in a near future! Sincerely, The Prince de Galles Team

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Prince de Galles Team on 13 Jan 2020
Dear Steven, Thank you very much for your recent stay at Prince de Galles, a Luxury Collection Hotel, Paris. We are very pleased to learn you enjoyed your time with us and we look forward to welcoming you back in a near future. Sincerely, The Prince de Galles Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made NYE that little bit more special
Very last minute trip to Paris for NYE and luckily found this hotel - it made the trip so much more special and everything about it was great!
Stayed 2 nights in Dec 2019
Response from Laura - Guest Relations on 5 Jan 2020
Dear Matthew, thanks for sharing on Expedia your experience at the Prince De Galles during NYE. It is true it has been a lovely special moment here and we are glad you were here with us. Come back, but not only for NYE !

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Setting the standard!
We can’t say enough good things, and compliments about the hotel, specially about the staff. Paula from Front Desk was extremely cordial and made us feel at home from the moment we arrived. She noticed it was my husband’s birthday and she was kind enough to send a bottle of champagne and macaroons to the room. The room was spotless clean, the sheets super comfortable and zero noise! They personally gave us a tour of the hotel premises and walked us all the way up to our room and explained how everything worked inside the room. Best place we’ve ever stayed at by far. We always stay in five star hotels, all over the world. This place sets the standard.
Stayed 1 night in Dec 2019
Response from The Prince de Galles Team on 2 Jan 2020
Dear Juan, Thank you very much for your recent stay at Prince de Galles, a Luxury Collection Hotel, Paris. We are deligthed to learn that you enjoyed your time in our Maison de Luxe and that Paula made your stay even more memorable! We look forward to welcoming you back very soon. Sincerely, The Prince de Galles Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated , elegant Art Deco decoration, quieter than other hotels of similar rating , friendly and experienced staff
Stayed 2 nights in Dec 2019
Response from The Prince de Galles Team on 24 Dec 2019
Dear Valued Guest, Thank you for your recent stay at Prince de Galles, a Luxury Collection Hotel, Paris. We are pleased to read you enjoyed your time among us and in Paris. We look forward to welcoming you back! Sincerely, The Prince de Galles Team

10/10 Excellent

DoraZhang, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , friendly service and great breakfast
Stayed 3 nights in Dec 2019
Response from The Prince de Galles Team on 9 Dec 2019
Dear Mrs Zhang, Thank you very much for your recent stay at Prince de Galles, a Luxury Collection Hotel, Paris. We are delighted to read you enjoyed your time with us and in Paris and we hope to welcome you back very soon. Sincerely, The Prince de Galles Team

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Julien Bouillaud on 5 Nov 2019
Dear Darryl, Thank you very much for your stay at Prince de Galles, a Luxury Collection Hotel, Paris. We are beyond delighted you enjoyed your time among us and hope to welcome you back very soon. The Prince de Galles Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Laura - Guest Relations on 24 Sept 2019
Dear Valued Guest, thanks for rating the Prince de Galles 4/5. We hope to have the chance to welcome you again in a near future. Kindest regards

8/10 Good

jaber

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Laura - Guest Relations Coordinator on 11 Aug 2019
Dear Jaber, thanks for rating the Prince De Galles. We truly hope to welcome you again in a near future. Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in cdg
Amazing hotel.
Stayed 3 nights in Jul 2019
Response from Laura - Guest Relations Cordinator on 11 Aug 2019
Dear Guest, thanks for rating us as an amazing hotel. We hope to welcome you again in a near future. Kindest regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very exclusive hotel with service that matches the aspirations. The only missing bit was the possibility to switch off the air conditioning...
Stayed 1 night in Jul 2019
Response from Laura - Guest Relations on 20 Jul 2019
Dear Guest, thanks for sharing your experience on Expedia regarding your stay at the Prince De Galles. We are glad the service met your expectations. Please next time, do no hesitate to contact the Front Desk to notify with any type of misfunction. We would have been very happy to provide you with an assistance. Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Laura - Guest Relations on 20 Jul 2019
Dear Guest, thanks for your 5/5 comment left on Expedia. We are glad the hotel and service met with your expectations. We hope to see you soon in a near future. Kindest regards

8/10 Good

Orestes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Laura - Guest Relations on 1 Jun 2019
Dear Guest, thanks for reviewing your stay with us and glad to read it was up to your expectations. Looking forward to welcoming you again in a near future. Kindest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location and rooms are quite lovely. However, I had an awful experience with the spa, I booked an appointment for hair and make up and called back like 3 coins later to cancel. They tried to wrangle me into paying anyways and the whole attitude was very gypsy like and un-classy. I was within cancellation policy. They let it go eventually but just a bitter taste...
Stayed 3 nights in Sep 2018
Response from Laura - Guest Relatons on 1 Jun 2019
Dear valued Guest, thanks for sharing your experience on Expedia regarding your stay at the Prince De Galles. Whilst I am glad to ready you liked the room and the location of the hotel, I m sadden to know you the service at the Spa didnt meet your expectations. I passed the message straight away to our Spa Manager, in order to avoid this kind of "attitude" described which do not reflect the Standard of our Hotel. I do hope this episode wont deter you to come back in the future. Please do not hesitate to ask for me, I will be very happy to assit you personally. Kindest regards

10/10 Excellent

Lucien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice hotel. Would stay at this hotel again.
Stayed 1 night in Mar 2019
Response from Laura - Guest relations on 1 May 2019
Dear Lucien, thanks for sharing your experience at the Prince De Galles on Expedia. We are delighted to know the stay met with your expectations. Please come back any time. We will be happy to have you amongst us again soon, hopefully. Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Laura - Guest Relations Coordinator on 13 Apr 2019
Dear Guest, thanks for rating 10/10 the Hotel Prince de Galles. We do hope to welcoming you again in a near future. Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and great facilities especially the gym
Stayed 2 nights in Mar 2019
Response from Laura - Guest relations Coordinator on 13 Apr 2019
Dear Guest, thanks for such a great comment left on Expedia regarding your stay with us. We are very happy you enjoyed as well the facility at our Fitness Center open 24/24, 7/7. We hope to welcome you again in a near future. Kindest regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location!
Incredible service. We arrived several hours earlier than check-in time, hopeful that we could store our luggage at the front desk and check-in later in the day. Upon our return, they had upgraded our room to a suite and had the luggage waiting for us. The location was amazing for sightseeing, shopping and dining.
Stayed 2 nights in Mar 2019
Response from Laura - Guest Relations Officer on 17 Mar 2019
Dear Micheal, thanks for sharing your experience at the Prince de Galles on Expedia. We are very glad to read the service met your expectations. Looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
Weather wasn’t that great, but the hotel was lovely as always. Some works are getting done in the area, so might be quite noisy until 5pm. Other than that, it’s an excellent choice.
Stayed 2 nights in Mar 2019
Response from Laura - Guest Relations Officer on 17 Mar 2019
Dear Guest, thanks for sharing your experience at the Prince De Galles on Expedia. Thanks as well for your understanding for a bit of noise from works coming from the building next door. Hoping to welcome you back again soon. Kindest regards

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel clean and the staff helpful but room little bit small
Stayed 6 nights in Mar 2019
Response from Laura - Guest Relations on 17 Mar 2019
Dear Mohammed, thanks for your review on Expedia. We are very happy to hear the staff and the hotel itsell met your expectations. Looking forward to welcoming you in a near future. Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !! Love to stay it’s easy convenient reliable , Beautiful Decor and amenities are Great ...
Stayed 1 night in Jan 2019
Response from Fanny on 27 Jan 2019
Thank you for your possitive review. We look forward to welcoming you back to the Prince de Galles whenever your travels bring you to Paris.

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True five star
I have been to Paris many times but this was by far my best hotel experience. The staff is super friendly and helpful. The aminities of the hotel exceeded all my expectations. They have fantastic 24 hour gym for those who like to get in a workout while traveling. Room is spacious, modern and clean. Truly a five star hotel. Coming back 100%.
Stayed 4 nights in Nov 2018
Response from Fanny on 3 Dec 2018
Dear Arash, Thank you for your review. We are delighted to learn that you have enjoyed your stay at the Prince de Galles. We are looking forward to welcoming you back whenevr your travels bring you back to Paris.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff . Very good care of guests. Good food
Stayed 4 nights in Nov 2018
Response from Fanny on 3 Dec 2018
Thank you for your kind review. We are looking forward to welcoming you back soon.

8/10 Good

Diogenes, New York, N.Y.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has been recently renovated and in terms of decoration and overall outlook, it ranks among one of the best in Paris. Unfortunately there was a problem with the A/C system, that due to the unexpected high temperatures in Paris, it could not cope with the extraordinary demands for cooling certain number of rooms. The hotel Manager has promised that by the beginning of 2019, the problem will be solved.
Stayed 7 nights in Aug 2018
Response from Prince de Galles on 21 Aug 2018
Dear Diogenes, Thank you for your recent review. We are looking forward to welcoming you back and offering you a better experience on your next visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Great location in Paris
Excellent hotel. Exquisite premises. Superb service. Friendly and professional staff
Stayed 11 nights in Jul 2018
Response from Fanny on 1 Aug 2018
Dear Mark, we are delighted you have enjoyed your stay with us. Thank you for your feedback

10/10 Excellent

Donna, Kiawah Island, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in an upscale area in Paris. The rooms are well appointed, staff is fabulous. Great value. Would stay here in the future.
Stayed 2 nights in Jul 2018
Response from Fanny on 23 Jul 2018
Hello Donna, Thank you for your great review. We are looking forward to welcoming you back again! Best regards,

10/10 Excellent

Steve, Laguna Beach, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a Good Neighborhood
Very professional, friendly and helpful staff. We inadvertently left behind a valuable item in our room and the staff were very prompt and efficient in finding it and forwarding it to us by express delivery.
Stayed 2 nights in Jun 2018
Response from Fanny on 23 Jul 2018
Dear Steve, Thank you for your feedback. We are delighted that you enjoyed your stay at our Property. We are looking forward to welcome you back soon! Best regards.

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Paris
Good hotel at least for the price you pay no complaints
Stayed 2 nights in Jun 2018
Response from Fanny on 18 Jun 2018
Dear M, Thank you for your feedback. We are looking forward to welcoming you back!

10/10 Excellent

Pedro, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay.
This hotel is perfectly situated. Literally everything about the hotel was perfect. Clean, good food, great people. Best place in Paris.
Stayed 4 nights in Jun 2018
Response from Fanny on 18 Jun 2018
Thank you for your lovely comments Pedro. We are looking forward to welcoming you back!

10/10 Excellent

Angela, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel, Amazing Staff,Amazing Experience, cant recommend it enough. Will definitely stay there again
Stayed 1 night in Jun 2018
Response from Fanny on 23 Jul 2018
Thank you for your great reviw Angela! We are looking forward to seeing you again in our Property. Best regards.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was magnificent! Complete luxury
Stayed 2 nights in Jun 2018
Response from Fanny on 18 Jun 2018
Thank you for your review Patricia! We really appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay in the hôtel ( as long as you are not in their smaller room room next to the elevator..)
Stayed 1 night in Jun 2018
Response from Fanny on 23 Jul 2018
Thank you for your review. We are looking forward to seeing you again. Kind regards.