Exterior
Check availability

Reviews of Residence Mercure Paris La Defense Grande Arche

Residence Mercure Paris La Defense Grande Arche
20 Esplanade Charles De Gaulle, Nanterre

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 129 reviews" "
Rating 8 - Good. 37 out of 129 reviews" "
Rating 6 - Okay. 33 out of 129 reviews" "
Rating 4 - Poor. 13 out of 129 reviews" "
Rating 2 - Terrible. 13 out of 129 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Raymond

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very basic but was in ideal location for the taylor swift concert, this was the only reason we stayed at this Hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Kaatje

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a concert at the arena (7 minute walk), so this was very convenient. We had a one-bedroom suite for 4 of us-a bedroom, living room with sofa bed, and a small kitchen. The staff at the hotel was wonderful-allowed us to check in early and were very helpful with all our questions. Plus, it's directly next to (above) the metro/RER station, so extremely convenient. There are a lot of dining choices around as well.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
19th January
It was quite difficult to find the hotel but the receptionist staff - Wendy in particular - made the process very easy. It would have been nice to know before booking that our accommodation was across the square, rather than in the same building as the car park
Stayed 2 nights in Jan 2024

8/10 Good

Bernadeta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this property due to a concert, the arena is under a 10-minute walk. The studio apartment was perfect for the 3 of us. Overall we had a great weekend stay

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
The room was very poor considering its a 4 star hotel. They even charged me for late check out.
Stayed 1 night in Oct 2023

6/10 Okay

Toni

Stayed 2 nights in Sep 2023

2/10 Terrible

Edwin

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Residence Mercure Paris Grande Arche on 29 May 2023
Cher Edwin,Merci ! Merci d’avoir pris le temps de nous noter suite à votre séjour à l’hôtel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Nous ne sommes pas coutumiers de ce genre de note !Soyez assurés que nous sommes désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Coline - Leader Experience Client

4/10 Poor

Mirna, Beirut

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast perfect Room not clean
Stayed 6 nights in Apr 2023
Response from Residence Mercure Grande Arche on 27 Apr 2023
Chère Mirna,Merci d'avoir partagé votre expérience à la Résidence Mercure Paris La Défense Grande Arche. Nous sommes heureux de savoir que vous avez apprécié l'emplacement de l'hôtel ainsi que le petit déjeuner.Nous sommes cependant désolés d'apprendre que la propreté de votre chambre n'était pas à la hauteur de vos attentes. Nous prenons note de votre commentaire et allons en informer notre équipe de ménage afin d'améliorer la qualité de nos prestations.Nous espérons avoir l'opportunité de vous accueillir de nouveau lors de votre prochain séjour à Paris afin de vous offrir une expérience plus satisfaisante.Cordialement,Coline - Leader Experience Client

8/10 Good

tasleem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. All basic essentials provided. Happy that there was a fridge and kettle that we used. 2 min walk to the underground that allowed us to get around super easy. Convenient store just outside the building which had everything we could possibly need.
Stayed 3 nights in Feb 2023

2/10 Terrible

Shereen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not the 4star Mercure, this is for the unrated building next door which is dirty mouldy and definitely not what is advertised.

8/10 Good

Azizah, Springfield

Stayed 8 nights in Jul 2022

8/10 Good

enrique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple accommodation at a fair price next to public transportation
Stayed 13 nights in Jul 2022
Response from Melody - Front desk on 28 Jul 2022
Dear Sir Enrique. Thank you for taking the time to send us a comment. Your review will be share to our team. We are glad you enjoyed your stay and hope to see you soon ! Kind Reagrads

8/10 Good

Zico

Stayed 2 nights in May 2022

6/10 Okay

Sébastien

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old equipment. Issue with the bathroom. Not really clean bedroom.
Stayed 3 nights in Oct 2021

2/10 Terrible

VS

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am feeling sad to share this review. I stayed here for 2 nights and complained that WC and Shower cabin are leaking every time you use it and Hotel manager said this is as expected as they have not renovated the hotel. How inhuman it is :( I have asked them to change the room on my first day and they said they are 100% full and there is no way they can change it. Second day evening they mentioned that same problem may exists in the other room as well even after changing it because they often hear these complaints from many guest!! Please try to avoid this hotel if possible. Never ever take a chance to live here. It is better to live outside this hotel on the bench for free and take a public toilets !!!!
Stayed 2 nights in Oct 2021

4/10 Poor

Kristoffer

Disliked: Cleanliness, staff & service, property conditions & facilities
Bait and switch
Great location it it definitely does not look like the pictures. The apartments are old and moldy. The refrigerator was broken. The bathroom was rusty and moldy. The wallpaper was peeling and the bathroom toilet was peeling on the seat. Please see pics below. I was not expecting it to stay like a 5 star but this was well below my expectations.
Stayed 4 nights in Jul 2021

6/10 Okay

Katrin

Disliked: Amenities
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Kitchen
Stayed 9 nights in Jun 2021

8/10 Good

BobG, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for me, a walk to work. A few average bars and places to eat, but I've not been here very long
Stayed 5 nights in Feb 2020

6/10 Okay

Thierry

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Nadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Business traveller
Exactly what it says on the tin.
The hotel is according to expectations: clean, no frills. Bed is OK, shower good, room pretty clean.
Stayed 1 night in Dec 2023

6/10 Okay

Alexis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

jean-baptiste

Stayed 1 night in Nov 2023

10/10 Excellent

Aurelie

Stayed 1 night in Nov 2023

4/10 Poor

ALAIN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hebergement viellissant, manquant d entretien et de rénovation Salle de bain sale, manque des faiences… Chambre mal entretenue Nous n y reviendrons plus
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Wim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

DOMINIQUE

Stayed 2 nights in Sep 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Éric

Travelled with partner
Disliked: Property conditions & facilities
Literie peu confortable, salle de bain pas top
Stayed 3 nights in Oct 2023

10/10 Excellent

NATHALIE

Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
Séjour agréable. Le logement était en bon état m’a un peut vieillissant, il mériterait une petite rénovation. Le petit déjeuner était très bien.
Stayed 3 nights in Aug 2023

8/10 Good

Virginie

Stayed 1 night in Aug 2023

8/10 Good

Adriënne van

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our room was clean, and spacious enough for the two of us. The hotel was perfect for our trip to Paris, as the metro station was just around the corner. We’ve spent most of our time in and around the city during our stay, so having the metro close by was exactly what we needed. We would definitely come back again! Also, checking in and out had never been so easy :)
Stayed 5 nights in Jul 2023

6/10 Okay

Ju

Travelled with family
Liked: Staff & service
Déçue de la chambre pour un hotel mercure... en fait pas de chambre pour 3 personnes.. nous avons été logés dans la residence mercure.. mais connaissant la qualite habituelle des hotels mercure je suis fortement déçue des prestations proposees dans la chambre résidence.... vétuste
Stayed 2 nights in Jul 2023

10/10 Excellent

Florence

Stayed 1 night in Jun 2023

8/10 Good

Bader

Stayed 1 night in Jun 2023

6/10 Okay

Victor H

Travelled with family
Disliked: Cleanliness
Stayed 6 nights in May 2023

8/10 Good

Selcuk

Stayed 2 nights in May 2023

10/10 Excellent

FRANCOIS-RENÉ

Stayed 1 night in May 2023
Response from RESIDENCE MERCURE GRANDE ARCHE on 29 May 2023
Dear François René,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Coline - Leader Experience Client

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from RESIDENCE Mercure paris Grande Arche on 29 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Coline - Leader experience client

8/10 Good

Charlene

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Résidence Mercure Grande Arche on 3 Apr 2023
Chère Charlene, Un grand merci pour votre très belle note suite à votre passage dans notre établissement !Nous sommes ravis de voir votre satisfaction !En espérant vous recevoir de nouveau très bientôt à la Résidence Mercure Grande Arche!Sincèrement,Coline, Leader experience client.

10/10 Excellent

THOMAS

Stayed 1 night in Feb 2023
Response from Residence Mercure Grande Arche on 27 Feb 2023
Cher Thomas, Un grand merci pour votre très belle note suite à votre passage dans notre établissement !Nous sommes ravis de voir votre satisfaction !En espérant vous recevoir de nouveau très bientôt dans notre Résidence.Sincèrement,Coline, Leader experience client.

10/10 Excellent

Betty

Stayed 1 night in Jan 2023

2/10 Terrible

Sébastien

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel loin des attentes et des prestations mercure
Stayed 3 nights in Jan 2023

2/10 Terrible

Samir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir absolument
Hotel vendu comme un 4 etoiles mais qui ny correspond en aucun point. Hotel viellot literie inconfortable etat delabre.
Stayed 3 nights in Dec 2022

2/10 Terrible

CARINE

Travelled with group
Disliked: Staff & service
L'alarme s'est déclenché a 9h du matin sans que personne nous informe quoi faire. La chambre n'a pas été nettoyer durant le sejour.
Stayed 2 nights in Nov 2022

2/10 Terrible

Yanis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

sandrine

Business traveller
Liked: Staff & service
Bof
Une résidence vieillotte Les prises étaient arrachées 2 bâtiment séparé Petit dej dans l’autre
Stayed 1 night in Sep 2022