Parque Pumalín

Clean room, staff all very helpful. Breakfast was excellent.

The most inconvenient location ever. Streets dirty around the hotel. The room was so tiny and awkwardly set up. That half your bathroom was next to the bed. The only thing in its own room was a toilet even the mirror hung next to the bed over the bathroom sink And housekeeping did a terrible job though the room was clean when we first walked in. I would never stay there again and I would never stay in that area.

As soon as we arrived, we asked for another room because the bathroom sink was full of dirt. There's a drainage problem, because the second room had very slow drainage in the shower. The iron didn't produce steam, just squirted water all over no matter which setting it was on. Big complaint- when I searched this hotel, findings said there was a shuttle to the strip. Asked about it and was told that hasn't happened since COVID. That needs to be updated! Very disappointing. Had a very bad experience at the chocolate shop. I know it's not part of the hotel, but it reflects bad on the hotel if terrible treatment of customers is continually allowed. Overall, a good experience.