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Reviews of Aplan Properties

4 out of 5
Aplan Properties
97 Muen Ngoen Road, Kathu, Patong, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 219 reviews" "
Rating 8 - Good. 74 out of 219 reviews" "
Rating 6 - Okay. 16 out of 219 reviews" "
Rating 4 - Poor. 10 out of 219 reviews" "
Rating 2 - Terrible. 6 out of 219 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gioacchino

Travelled with family
Liked: Cleanliness, room comfort
Stayed 15 nights in Jan 2024

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Christopher D

Liked: Cleanliness, amenities, property conditions & facilities
The property was great however there was one challenge. The pool closes at night at 10 , but on all nights except for the first night, there were families with kids in the pool at 12am and one night it was 1am. I was awakened by the playful screams of small children. This was the most uncomfortable experience here. The parents were in the pool with the children because you could see and hear the kids say daddy. The property was amazing for the price which is why I still scored it high.
Stayed 5 nights in Feb 2023

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Location is a bit far from stores and restaurants. You have to take a taxi or shuttle to town. On the flip side, it is nice and quiet. The proximity to Merlin beach is a big plus. Staff are very friendly. There was a problem with my booking but staff did their utmost to resolve and I was upgraded. I had to switch rooms twice but the room will now have a sea view. Tours were arranged for me which was a big benefit.
Stayed 1 night in Jan 2023

4/10 Poor

john

Travelled with family
Liked: Cleanliness
Massive Disappointment
A massive disappointment considering cost $$$$$$. Well appointed 3 bedroom apartment......BUT 1. Both showers fluctuating from high pressure to low pressure and from boiling hot to cold....extremely unsafe especially for children requiring us to bathe them with buckets 2. No internet connection 3. Inadequate ventilation resulting in continuous odours 4. Generally, resort poorly maintained, with pool slide in total disrepair disappointing children. All requests to rectify problems were unsuccessful and then demanded we pay for accidental breakage of one small glass. Tone deaf and arrogant behaviour!!
Stayed 6 nights in Dec 2022

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is the first place we stayed at in Phuket and we enjoyed it, we didn’t spend to much time at the resort though. I did find the bed quite uncomfortable and location is a bit far from downtown Phuket but the taxi right in-front if the hotel were very helpful ! Food was good but a little expensive compared to other restaurants!

10/10 Excellent

Lindsay

Stayed 1 night in Oct 2022

8/10 Good

Galit

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a stunning property and the view from our balcony made it so that we didn't need or want to go anywhere else. Absolutely post card gorgeous. It's hard to tell how things are when you book online and I wasn't digent to read enough about each property. The access to Merlin beach here is the hotel one but I would have appreciated a direct straight access to the beach, this was a five minute walk outside the premises which in itself is not bad but the beach access is clearly the one of the Marriott so technically you feel like you're crashing their cabana, their chairs, their bar etc.... Other than that, this resort was beautiful and clean and spacious and absolutely luxurious.
Stayed 3 nights in Aug 2022

10/10 Excellent

Zackary

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from Praew Khamma on 1 Jul 2022
Many thanks for your stayed with us and we really appreciate your time for giving us the high score. Thank you very much again :)

8/10 Good

Kimble

Liked: Cleanliness, amenities, property conditions & facilities
Great views from the hill top
Stayed 3 nights in Mar 2022

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great friendly staff, very clean. had a room with the pool access which was great
Stayed 14 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities. Well appointed but for me just a little to far from Patong. Courtesy shuttle however was great. Great breakfasts , quiet location. Rooms, spotless, modern & house keeping first class. Highly recommend this property
Stayed 7 nights in Feb 2020
Response from Tom Darby on 18 May 2020
Many thanks for your recent stay and review your feedback is very much appreciated.

8/10 Good

Nath, Adelaide

Travelled with partner
Liked: Cleanliness, amenities
Good location ,beautiful staff ,good food needs aircon in reception
Stayed 5 nights in Mar 2020
Response from Tom Darby on 18 May 2020
Many thanks for your recent stay and review your feedback is very much appreciated.

8/10 Good

Nath, Australia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Love the location needs air conditioning in reception not very nice standing waiting when it’s so hot and the poor staff must be so uncomfortable
Stayed 1 night in Mar 2020
Response from Tom Darby on 16 Mar 2020
Many thanks for your recent stay and review its very much appreciated. The lobby is open plan and is quite usual within Thailand to be non air-condition space, I am sorry you were not 100% comfortable in that area and will look at the fans in that zone. Regards, Tom Darby

10/10 Excellent

KA KIT

Stayed 4 nights in Feb 2020

6/10 Okay

Shiu Lun Alan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1. Extra bed I’ve booked a 1 bedroom unitbefore the virus outbreak. 1 of my friends has to drop out because of the recent development. Ive contacted the hotel to see if we can downgrade the booking but they've refused. When I first arrived I ask them to provide the pull out couch for the 2nd day. The next day after house keeping the bed was still not set up so I asked them again. They then questioned why I need the pull out couch when I only hv 2 people, when my booking explicitly said 1king bed and 1pull out. While my original booking was for 3 people, they changed the booking for 2 people but didn’t refund the surcharges for the extra person (they didn’t however do a price match due price drop) and still question my motives for asking for the extra bed. 2. Plastic bag I asked front desk for a plastic bag so I can pack my wet clothes. They said they are cutting down plastic due to environmental policies, which I understand. However I told them that they are using plastic bags for the bins anyway, so can just give me one of those. They then told me to contact house keeping myself. I walked bk to my room, on the way I saw house keeping and asked the lady if I can get a garbage bag. The housekeeper (was very nice) and told me that she only look after only certain room on the property but not hotel rooms, I would need to contact Absolute instead. So in the end, I had to remove the plastic bag from the bin to put my wet clothes. Which is very silly...
Stayed 3 nights in Feb 2020
Response from Tom Darby on 16 Mar 2020
Many thanks for your review, as you will be aware the booking you made is non refundable this means that the rates booked are non refundable nor does the price change after booking. In regards to the sofa bed there should not have been a question from our staff about your preference on the bed and for that we apologise and we will talk to the staff again about this, I think its fair to confirm the bed set preference with the customer, but then once they state the preference there is no need to discuss further - they should complete the wishes and this is our usual standard. Again on the binbag matter this is unusual but should not have happened as its again a reasonable request. I can quite understand that those niggles were frustrating and affected the experience, and it is the same for me - we will discuss thoroughly with the teams again. Regards, Tom Darby

8/10 Good

Janice

Travelled with group
Great stay with friends
Room with pool access was for sure the highlights and a super unique treat, especially if you have friends as nieghbours.... can be more generous with towels. Toiletries very pitiful but condition of room, service, location, free shuttle to Patong were all good offers !
Stayed 3 nights in Feb 2020
Response from Tom on 16 Mar 2020
Many thanks for your recent stay and review its very much appreciated. We provide shampoo, shower gel, soap, body lotion within the room. The miniature bottles have now been replaced by pumps to avoid single use plastics and is common to Phuket hotels who are phasing out single use plastics wherever possible. Regards, Tom Darby

10/10 Excellent

Andrew, Australia

Travelled with partner
Liked: Cleanliness, amenities
What a fabulous resort. Stayed for 3 days although would definitely stay longer next time. There is free shuttle bus to Patong every hour around from 1130 to 2130. We had a poolside room which was spotless. The pool was amazing also with a slide!
Stayed 2 nights in Feb 2020
Response from Tom Darby on 16 Mar 2020
Many thanks for your recent stay and review its very much appreciated. Regards, Tom Darby

8/10 Good

Sami

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The facilities were brand new and the location is very nice.
Stayed 1 night in Dec 2019
Response from Tom on 7 Jan 2020
Many thanks for your recent stay and review we are happy you enjoyed your visit Regards, Tom Darby

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet days
Very pleasant stay, nice hotel in great location. Several nice beaches in walking distance. Ideal for couples and families.
Stayed 3 nights in Dec 2019
Response from Tom on 7 Jan 2020
Many thanks for your recent stay and review we are happy you enjoyed your visit Regards, Tom Darby

8/10 Good

Arturs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Tom Darby on 28 Dec 2019
Many thanks for your recent stay and review, we are happy you had an enjoyable stay with us during your Phuket visit. Regards, Tom Darby

4/10 Poor

David

Stayed 13 nights in Nov 2019

10/10 Excellent

Umang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and great staying place
What a wonderful place abd location. Closed to beach and close to 24hrs shopping store. Fun full place for kids witb swimming pull and slide.shuttle service is good but required more times as limited space in bus so more trips will be required. Really enjoyed our time at resort. Highly recommended place.
Stayed 5 nights in Nov 2019
Response from Tom on 7 Dec 2019
Many thanks for your recent stay and review it is very much appreciated, we are happy you had an enjoyable experience. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Nothing bad to say about this hotel.
Stayed 2 nights in Nov 2019
Response from Tom on 5 Dec 2019
Many thanks for your recent stay and review, we appreciate the feedback. We are happy you had an enjoyable stay in Phuket. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was cleaned daily, all the staff are great people, rooms are up to date and modern, both restaurants great food and reasonably priced !!
Stayed 5 nights in Nov 2019
Response from Tom on 29 Nov 2019
Many thanks for your recent stay and review it is very much appreciated. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love twin sands and it’s location staff are great food is great
Stayed 6 nights in Nov 2019
Response from Tom Darby on 24 Nov 2019
Many thanks for your review and for the recent stay your feedback is very much appreciated. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, we found the staff to be friendly, the pools were amazing especially the swim up bar. The rooms were awesome and cleaned every day. The beds were comfortable. The blue mango restaurant was well priced and the food was beautiful. We had rhe buffet breakfast added to our package and that had a wide variety of food to choose from every day! The shuttle bus to Patong was very handy! Our overall experience was amazing !
Stayed 8 nights in Nov 2019
Response from Tom Darby on 16 Nov 2019
Many thanks for your recent stay and review its very much appreciated, we are very happy that you had an enjoyable time in Phuket and our resort. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are providing the great indoor pool with a lot of fun
Stayed 3 nights in Nov 2019
Response from Tom Darby on 6 Nov 2019
Many thanks for your recent stay and review it is much appreciated. regards, Tom Darby

10/10 Excellent

Eldas, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are very friendly with welcome smile. The infinity pool is excellent, there are three pools for you to choose. Blue Mango restaurant is good, especi the buffet breakfast. The Kitchen restaurant has so much rooms for them to improve their pizza.
Stayed 7 nights in Oct 2019
Response from Tom Darby on 6 Nov 2019
Many thanks for your recent stay and feedback that is gratefully received. regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a awesome time great amenities friendly staff food was a bit expensive
Stayed 10 nights in Oct 2019
Response from tom Darby on 3 Nov 2019
Many thanks for your recent stay and review it is much appreciated. We are glad you had an enjoyable time during your visit. Regards, Tom Darby

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really pleasant 7night stay at this property and enjoyed everything on offer..from the amenities and the service from the staff, to breakfast and even the free ice creams :)
Stayed 7 nights in Oct 2019
Response from Tom Darby on 3 Nov 2019
Many thanks for your stay and review we are very happy that you had a memorable vacation. Regards, Tom Darby

10/10 Excellent

Tracey, Melbourne

Travelled with group
The rooms are very clean. Workers are very friendly and the workers at the kitchen table were willing to help us in any way great family resort and very safe. Highly recommend this resort
Stayed 3 nights in Oct 2019
Response from Tom Darby on 26 Oct 2019
Many thanks for your recent stay and review your feedback is most important to us, we are glad you enjoyed your visit and time in Phuket. Regards, Tom Darby

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Tom on 15 Oct 2019
many thanks for your recent stay and review its very much appreciated. Regards, Tom Darby

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice clean resort nice and quiet good food friendly staff
Stayed 5 nights in Sep 2019
Response from Tom on 14 Oct 2019
Many thanks for your recent stay and review it is very much appreciated. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and the staff were very friendly and helpful.
Stayed 7 nights in Sep 2019
Response from Tom on 14 Oct 2019
Many thanks for your recent stay and review it is very much appreciated. Regards, Tom Darby

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Praew Khamma on 4 Sept 2019
Many thanks for your stay, we are happy you had a good time during your stay with us. Regards, Praew Khamma

8/10 Good

Verified traveller

Stayed 13 nights in Jul 2019
Response from Praew Khamma on 16 Aug 2019
Many thanks for your feedback it is much appreciated. Regard, Praew Khamma

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay ,,a bus service every hour or so into Patong
Stayed 1 night in Jun 2019
Response from Praew Khamma on 2 Aug 2019
Many thanks for your stay. We are very happy to hear that you had a great time here and thank you so much for your feedback. Regards,

4/10 Poor

Kadijatu, Kuwait

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service was subpar at best. Everything in the hotel closed super early. The quality of food was poor. During check out they attempted to charge me for a plastic cup that I used from my room at the pool and didn’t take back to my room.
Stayed 4 nights in Jul 2019
Response from Tom Darby on 13 Jul 2019
Many thanks for your recent stay and we are disappointed that you did not enjoy the experience during your stay. Our F&B are open to 22:30, pools close earlier as is the norm in many hotels after dark for safety and cleaning purposes. The Gym closes at 22:00 and Spa at 19:00. In regards to the room inventory glassware then of course as is normal in may places around the world should items be missing from the room then they are chargeable in many cases, however, when you explained what had occurred, those charges were waived, it is not unreasonable to ask where the room inventory items are if they are no longer in the room. I hope you had a nice onward journey Regards, Tom Darby

8/10 Good

Mitch, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and modern. Really super clean. I didn't like the location and felt a bit isolated. However, they do offer a free shuttle to and from town which runs on time and is very easy to use.
Stayed 4 nights in Jun 2019
Response from Praew Khamma on 2 Jul 2019
Many thanks for your recent stay and your review we are happy that you enjoyed your stay with us. Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Praew Khamma on 18 Jun 2019
Many thanks for your recent stay. We are very happy that you enjoyed your time here with us. We look forward to welcoming you back soon.

6/10 Okay

joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Too far from central patong and arrived after 10.30 PM to be told all bars and restaurants shut ..phoned reception to ask for an empty wine bucket and 2 champagne flutes to be told bar closed and could I phone back tomorrow ..won't be staying again and cleaners were very nice though
Stayed 4 nights in May 2019
Response from Tom Darby on 29 May 2019
Many thanks for your recent stay and review, its much appreciated, the opening hours of the F&B are well published so I am sorry your arrival was past the closing times on this occasion. Regards, Tom Darby

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Just ok
Interesting place, breakfast but great charging 140 baht for Cappuccino these days is but acceptable.
Stayed 2 nights in May 2019
Response from Tom on 29 May 2019
Many thanks for your recent stay and review its much appreciated. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Food was great. Distance away from center of patong was good. Peace and quiet at night. My wife was very satisfied, so that made me exceptionally satisfied. Would definitely stay again.
Stayed 6 nights in May 2019
Response from Tom on 22 May 2019
Many thanks for your recent stay and review its very much appreciated - we are happy that you had a good time during your Phuket vacation. Regards, Tom Darby

4/10 Poor

Bruce R.

Overall good.
5 days in a pool access room (in building 7). The pool is really nice. The pool access couldn’t be better. The room is new and modern (A little small for a 5 day stay, as there is little room to unpack. Ok for a 2 or 3 day stay). Resort location is very quite. 15 minutes from shopping, etc. Just depends what you prefer (laid back or busy). Overall resort is very nice. Starts out as a overall 4 star resort (very nice for this price point). I subtracted two more stars for: 1. The WiFi is marginal. Cuts in and out often. I suspect it is overloaded. Found it to be very annoying. Should be an easy fix for the resort. 2. After a 2nd hard rain, the toilet backed up into the room. Happened to several adjoining ground floor rooms as well. Not very pleasant. But, probably only a ground floor problem, in that building (?). If you are lucky ( and avoid the water problem or are on a higher floor), and are not an big WiFi user, it would be a great place.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2019
Response from Tom Darby on 7 May 2019
Many thanks for the review of your experience during your visit with us here in Phuket, we are happy you had an enjoyable time. Regards, Tom Darby

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Tom on 4 May 2019
Many thanks for your recent stay, and for providing feedback of your experience. It makes us proud and happy that you had such a great time during your stay. Regards, Tom Darby

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Tom on 2 May 2019
Many thanks for your recent stay and review its very much appreciated. we are proud that you had a fantastic time during your stay. Regards, Tom Darby

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This property is not properly mapped and is misleading address wise
Stayed 3 nights in May 2018
Response from Tom on 4 May 2019
Many thanks for your recent stay and review, we are not sure in regards to your comments as we have just checked our location on the mapping service and it displays correctly and we advertise our location within Expedia and other booking platforms for many years without an issue. If you have any specifics of what is incorrect we will certainly work with Expedia to Address those as there is no benefit to the hotel of displaying incorrect information. Regards, Tom Darby

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and the hotel rooms are great, too...
Stayed 7 nights in Apr 2019
Response from Tom on 2 May 2019
Many hanks for your recent stay and for the feedback on your experience , we are so happy you had an enjoyable experience with us. Regards, Tom Darby