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Reviews of Patong Tower By United 21 Thailand

3 out of 5
Patong Tower By United 21 Thailand
Patong Tower, 110/130 Thaweewong Road, Patong Beach, Patong

Reviews

6.4
Rating 10 - Excellent. 5 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 4 out of 16 reviews" "
Rating 2 - Terrible. 3 out of 16 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The unit did not look like the pictures on the booking. Booked 4 nights but only stayed 1 night and forfeited our payment due to conditions: uncomfortable beds, stained comforter, super loud at night due to parties on the beach, loud first thing in morning due to construction next door, mold in bathroom, walls patched but not painted, stove top didn’t work to heat water for coffee, microwave was old and took 4 minutes to heat a small cup of water for coffee. Overall just run down. Staff were nice.

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, room comfort
Dont stay here and save your money!
Disgusting will never stay here again when we first arrive the first day the very first thing at we saw it the kitchen and bed being so disgustingly dirty the bed looks like it was never been replace a new bedding and it was smelly and dirty the lady said shes gonna clean the whole aprt but when we come back the only thing she did was replaced that towels she didnt do anything pls save your money and dont stay here and fyi we saw alot of cockroaches if i could give this apt a -⭐️ i would this hotel is nasty!
Stayed 4 nights in Feb 2024

6/10 Okay

Joseph

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Not bad value for money, buy cockroaches every other day was a nuisance especially for the kids.
Stayed 14 nights in Jul 2023

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Had a great view of Patong Bay,close to beach, massage and restaurants...
Stayed 2 nights in Apr 2022

4/10 Poor

micheal

Disliked: Cleanliness, staff & service, property conditions & facilities
Holiday from hell
I believe that there are some very nice apartments within the Patong Tower By United 21 Thailand but the one we were given was defiantly not one of them. It started from when we first arrived as we walked through the door we immediately noticed that this was not the room we had booked. As we inspected the apartment the things started to pile up, the mold in the bathroom and kitchen was pretty thick so i tried to contact the manager (Maddy) but was not contactable so on the third day the cleaner arrived to clean and informed us that Maddy had flown out of Thailand and to deal with her from now on. Everything within the self contained kitchen was disgustingly dirty so we had to go and purchase cutlery, cups,toaster and kettle just so as to have a cuppa and toast for breakfast. The curtains only spanned 3/4 of the window space so at about 6.30am the light was boring in through the bedroom window, i could keep going with this but i think you get the idea. On the second day the tv kept switching off at will and this was annoying but on the ninth day it swithed off and would not come back on so contacted the cleaner, she came for a look and agreed that it was dead,she left and we didnt hear from her and phone was swithed off. That was the last straw for us, we booked another hotel for the last 4 nights and left loosing our money. By the end of that day i had 3 contacts from Maddy trying to justify the appalling service we had recieved.I would never recommend this place
Stayed 14 nights in Aug 2019

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse than the Worst
This was our worst experience ever in Phuket
Stayed 4 nights in Jun 2019

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Condo
Our stay at Patong Towers Condominiums was excellent. Our in check by Mr. Vaibhav was smooth and welcoming especially considering we were an hour late to arrive he was very pleasant and forgiving and made sure we felt welcome. As for the condo the view from the balcony was amazing and the rooms were well furnished and inviting. My only concern were the stained bed sheets which were eventually replaced without me having to request it. The tower is centered right in the middle of everything you would want to do and a stones throw from Patong Beach. We will definitely by staying here in future visits.
Stayed 11 nights in Apr 2019

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never go there again.
This was one of the worst hotel I every been into. The bed was hard and very uncomfortable. Microwave did not work. The bedroom water did not work as well. I request my money back.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

6/10 Okay

Gab

Travelled with family and small children
Disliked: Property conditions & facilities
Very old and dated. Paid for 5 people and only got 2 bottles of water daily. Riddled with Bedbugs. Shower ran out of hot water. No shower head. Manager of property was somewhat accommodating. Expedia needs to heavily scrutinize the properties they offer so their customers know what they have paid for. Dismal for the money paid.
Stayed 14 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Für 160 Euro pro Nacht habe ich noch nie so eine schmutzige Unterkunft bekommen.
Stayed 3 nights in Jan 2019

10/10 Excellent

0T, hk

Liked: Cleanliness, staff & service, property conditions & facilities
最滿意無敵海景，地點方便，房東服務態度好.唯一可挑剔的是一間房間能聽到樓下酒巴音樂，不過問題不大 不影響到我的睡眠
Stayed 4 nights in Dec 2018

10/10 Excellent

toru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パトンビーチへのアクセス 最高
パトンビーチへのアクセス最高、室内広い、ビーチタオルがあれば、もっと良かったのですが、部屋も広く、満足できました。
Stayed 7 nights in Dec 2018

8/10 Good

Peter, Bayern

Liked: Cleanliness, staff & service, room comfort
tolle Lage in Zentrum
direkt am Strand und in der Ortsmitte.VielPlatz in der Wohnung.Statt 1 Zimmer haben wir 3 Zimmer-Appartment bekommen ohne Aufpreis.Tolle Sicht auf die Stdt unf das Meer.Strandnähe. Kochnische war aber sehr abgenutzt.Sonst war die Wohnung und Ausstattung OK.
Stayed 2 nights in Mar 2018

10/10 Excellent

Serkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best apartment at phuket
We stay at Patong Tower by United 21 at february 2018, Location is the one of the best in phuket, its in the middle of the center, close to everywhere. Room we stay was S906 has the best sea view from the front balcony and the mountain and the city from side balcony. Apartment has everything you need even the washing machine :)
Stayed 10 nights in Jan 2018
Response from Amit on 14 Feb 2018
Thanks Serkan. it was pleasure to welcome you in our apartment. :)