We booked a room with pool access and that pool was filthy every single day! Nobody cleans it properly. You can see someone cleaning it for about 5 min. Pool that size should be cleaned every day for at least an hour! I complained a few times to receptionist but they just didnt seem to understand the problem. I said we are just coming from our room, wanted to use pool but its so dirty, so much hair in it, bugs and leaves, she calls someone and with a big smile on her face proudly announced they cleaned it at 12 pm. No, its 1pm now, we were JUST there its dirty. Again she says its clean now. So staff can’t really understand anything. We escalated this to manager, Joao I think was his name, he tried his best but staff just can’t do their job properly! Second problem was that our first door neighbors were having the loudest parry every night. When I called front desk they said security is on the way many people also complained. But they would do it next night and again next night. We did early excursions like many other people so when you cant sleep at all nothing is fun. Many people complained and management just did nothing. Our vacation was bad. Being sleep deprived and getting skin infections from a dirty pool. I travel a lot and I know to tell a difference between a good and bad management. Other things that we didnt like is that ice cream shop and coffee shops are open until 6pm, there is no store on a property, buffet restaurant is like a sauna. Overall awful.