On the beach, sun-loungers, beach umbrellas, beach towels
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Reviews of Hotel Tropicana

4.5 out of 5
Hotel Tropicana
98 Moo 9, Beach Road, Pattaya, Chonburi

Reviews

6.8
Rating 10 - Excellent. 23 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 30 out of 103 reviews" "
Rating 4 - Poor. 11 out of 103 reviews" "
Rating 2 - Terrible. 11 out of 103 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Midhat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty swimming pool no sanbeds,place to shower and 15 days it has never been washed of sand,the water pressure for showering is very weak,the maintenance is terrible
Stayed 15 nights in Mar 2024

2/10 Terrible

Alfred

Stayed 9 nights in Feb 2024

6/10 Okay

Karim

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Feb 2024

10/10 Excellent

paul

Stayed 1 night in Feb 2024

2/10 Terrible

Majed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liars!!!!
First off my room was never reserved, then I supposedly got upgraded to two single beds facing the noisy pool, no internet or TV the last couple of days, and I found out I was double charged the last two days on my credit card after I paid in cash! Don’t get ripped off like I did! And no one will return my emails or calls! Not happy! Oh and no safe in the room!
Stayed 3 nights in Jan 2024

8/10 Good

Frank

Stayed 1 night in Jan 2024

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in prime location right next to the beach and shops. Really nice staff, clean rooms and area, definately would recommend. A slight downside is that the Internet can be a bit slow when outside of the main building but otherwise excellent accommodations.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mehrdad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Friendly staff, Dre always there to help with anything you need. Location is perfect with plenty of restaurants and bars within walking distance.
Stayed 1 night in Jan 2024

6/10 Okay

Thong

Stayed 16 nights in Nov 2023

10/10 Excellent

HYOYOUNG

Stayed 2 nights in Nov 2023

2/10 Terrible

jim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty, outdated, missing, furniture, and mosquitoes old pictures. The Hotel does not even look like what is in their ad.
Stayed 3 nights in Nov 2023

10/10 Excellent

mohamed, newhaven

Business traveller
Liked: Amenities
This is a nice resort staff very helpfull and polite very near to beach
Stayed 1 night in Nov 2023

10/10 Excellent

Lucien

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Germund

Stayed 1 night in Oct 2023

6/10 Okay

Adam, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel, and there is much to like. But no safe, desk, or minibar in the rooms, as it states. Toiletries were lacking – there wasn’t even any shampoo provided, and just one tiny bar soap. The air conditioning works, but not very well. The exterior of the property is really run down and in horrible shape, but the inside of the rooms are actually modern and updated (except for the mold in the shower). And there is no restaurant, bar, or room service at all, even though it says it has these. There is only a breakfast buffet, and honestly it’s not very good at all. Finally, I reserved a queen bed, but instead it was two twin beds pushed together.
Stayed 6 nights in Apr 2023

6/10 Okay

otso

Liked: Cleanliness, staff & service
Disliked: Amenities
I had a very pleasant stay here. The room I stayed in was clean, the bathroom was either recently tiled or thoroughly cleaned, either way walls and floor looked like new. The non chlorinated large pool is well maintained, water is clean and not hurting the eyes, big plus there. My room had a balcony overlooking the pool, excellent place to sip morning coffee of afternoon beer. I see some people are complaining about not having hot water. Note how long these "Main wings" are. It just takes some time before the hot water reaches the room. In my room it took about 2 or 3 minutes but never a problem. Breakfast was average, a bit pricey (300 baht) considering the food offered but convenient to eat in air conditioned restaurant. It is advertised that there is spa, sauna and massage but there were no such facilities open so a minus there. Room service closes already at 5 and don't do some of the dishes on menu (no fish 'n chips) - egg fried rice was OK tho. No safe in room however there are safety boxes behind the 24h counter which, in my opinion, are safer place for the valuables because there is always someone watching them. The hotel is old and shows it's age. No electronic sliding door anywhere, no lifts etc. Depending on what you pay I'd give this hotel anywhere between five and three stars. If you pay $20 or less per night it's five stars. $20 to $30 four stars; beyond $30 three stars and for that price I'd look around for alternative hotels, many around this area.
Stayed 8 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, close to the beach
Stayed 1 night in Apr 2023

8/10 Good

Yukiyasu

Stayed 3 nights in Mar 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, the room was smelly, drain blocked in the bathroom. Aircon control didn't work. Great location with lots of grass and trees, Songbirds in the morning. The hotel needs a lot of maintenance and staff training.

10/10 Excellent

Keith

Stayed 2 nights in Dec 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We like the pool and the accessibility to it. We like the staff friendliness. The price is reasonable . Very lovely grounds.
Stayed 5 nights in Nov 2022

6/10 Okay

Sören

Liked: Staff & service
Disliked: Amenities
Keine Möglichkeit etwas zu trinken oder zu essen. Fotos auf der Homepage im Internet entsprechen nicht mehr der Realität ;)
Stayed 2 nights in Oct 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this one a miss or you will be disappointed
Property is old and in need of a full refurb.net curtains with holes in them an filthy no grab rails in bath/shower and dangerously slippery tiles on floor,bed was like sleeping on a sack of potatoes,breakfast was a high priced disgrace not suitable for. Europeans. I left with seven nights remaining with 7 nights remaining and checked into a modern hotel for the last week. no chance of any refund for the room or breakfasts I had paid for in advance.upon reflection I could not have picked a worse hotel!
Stayed 16 nights in Sep 2022

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant place to stay
The resort was not busy at the time we were there due to the after effects of COVID on tourism, but the service and facilities were very good. The location on the main beach strip was good with restaurants nearby. Close enough to the action but far enough away to not be part of it if you don't wish to be.
Stayed 5 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The first room had no hot water. After the staff checked it twice over two hours, they basically shrugged their shoulders. At my suggestion, they moved me to another room, which also had no hot water. Again, they shrugged their shoulders. Only when I packed my bags, threatened to move and got the manager on the phone did they move me to a third room. Finally, hot water.
Stayed 4 nights in Feb 2020
Response from Suzi on 4 Mar 2020
Thank you for your comment. We already fix hot water system as per your comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location!
Location was great, close to the beach, and short walk to the main street. They had free breakfast buffet for us which was a plus, the food was good, enough variety to fill our tummies. Hotel lobby area, and grounds are nicely kept. You can tell it needs an update when u get to your room. Toiletries are provided. The bed was quite hard, for those who are sensitive you may have a hard time sleeping. Staff was friendly. No in room safe.
Stayed 1 night in Jan 2020
Response from Suzi on 4 Mar 2020
Thank you for your comment. We are concern about the sleeping experience and will improve as per your comment.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Wifi was bad, kept loosing connection. No elevators and steep stairs to second floor room. Irregular steps in pool area, watch our footing! Breaks in concrete walk to beach road.
Stayed 4 nights in Dec 2019
Response from Suzi on 4 Mar 2020
Thank you for your comment. We will improve as per your comment

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
i would rate it 3 stars at the best.no idea how it got 4.5 star rating,rooms are quite old and worn out,always had problems with hot water in the shower,no safe deposit box in the rooms,wireless internet in the room did not work at all. housekeeping lady was great and friendly apart from her hotel staff looks bored and uninterested.
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
nice location and quiet and staff is friendly .............................
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t have WiFi in my room, light went off several times, Old ugly bathrooms!
Stayed 3 nights in Mar 2019
Response from Rathasil on 30 Apr 2019
Dear Value Guest, First of all, we would like to take this opportunity to thank you very much for choosing to stay and patronage at Tropicana Pattaya recently. Your valuable comment has been conveyed to Tropicana Pattaya team member we are appreciated. I am so sorry to hear you faced problem and now, it already solved. Hotel team member are very happy to hear and would be eager to welcome and serve you again. We wish you had a pleasant trip and looking forward to welcome you in the near future. Best regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2019
Response from rathasil on 30 Apr 2019
Dear Value Guest, First of all, we would like to take this opportunity to thank you very much for choosing to stay and patronage at Tropicana Pattaya recently. Your valuable comment has been conveyed to Tropicana Pattaya team member we are appreciated. I am so sorry to hear you faced problem. Hotel team member are very happy to hear and would be eager to welcome and serve you again. We wish you had a pleasant trip and looking forward to welcome you in the near future. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room a bit far from lobby and no view may be because of the promotion from this App
Stayed 1 night in Mar 2019
Response from rathasil on 1 Apr 2019
Dear Value Guest, Thank you for choosing the hospitality of Hotel Tropicana Pattaya, and for taking the time to write a review about your recent experience. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for sharing your experience and thank you also for your patronage of Hotel Tropicana Pattaya. The team and I look forward to having you back in a not too distant future. With best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Property was old and outdated so were the rooms in the breakfast buffet was no good
Stayed 3 nights in Feb 2019
Response from rathasil on 29 Apr 2019
Dear Value Guest, Thank you for choosing the hospitality of Hotel Tropicana Pattaya, and for taking the time to write a review about your recent experience. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for sharing your experience and thank you also for your patronage of Hotel Tropicana Pattaya. The team and I look forward to having you back in a not too distant future. With best regards,

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019
Response from rathasil on 29 Apr 2019
Dear Value Guest, Thank you for choosing the hospitality of Hotel Tropicana Pattaya, and for taking the time to write a review about your recent experience. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for sharing your experience and thank you also for your patronage of Hotel Tropicana Pattaya. The team and I look forward to having you back in a not too distant future. With best regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good location. Clean, definitely get your money’s worth. Get a poolside room and the pool is just step from your private patio
Stayed 7 nights in Jan 2019
Response from rathasil on 15 Mar 2019
Dear Value Guest, Thank you for choosing the hospitality of Hotel Tropicana, and for taking the time to write a review about your recent experience. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are among the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for sharing your experience and thank you also for your patronage of Hotel Tropicana. The team and I look forward to having you back in a not too distant future. With best regards,

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Staff & service, room comfort
Below Expectations
When we checked in at 3.30pm the room was not ready and had to wait 30 minutes to get to our room. We had requested a Queen bed so they put 2 single beds together with two separate bed covers. By putting the 2 beds together it covered up the electrical sockets. We never used the pool but for some reason they had a huge mechanical contraption acting as a pump or filter system. This was sat on the side of the pool.
Stayed 1 night in Jan 2019
Response from Rathasil on 26 Jan 2019
Dear Value Guest, First of all, we would like to take this opportunity to thank you very much for choosing to stay and patronage at Tropicana Pattaya recently. Your valuable comment has been conveyed to Tropicana Pattaya team member we are appreciated. I am so sorry to hear you faced problem and now, it already solved. Hotel team member are very happy to hear and would be eager to welcome and serve you again. We wish you had a pleasant trip and looking forward to welcome you in the near future. Best regards,

6/10 Okay

Wok

Good location. No safe. Little bit dated. But ok. Staff were good.
Stayed 3 nights in Oct 2018
Response from Rathasil on 25 Oct 2018
Dear Value Guest, First of all, we would like to take this opportunity to thank you very much for choosing to stay and patronage at Pantip suites Sathorn Bangkok recently. Your valuable comment has been conveyed to Pantip suites Sathorn Bangkok team member we are appreciated. Hotel team member are very happy to hear and would be eager to welcome and serve you again. It is very nice to hear that you satisfied with hotel staff We wish you had a pleasant trip and looking forward to welcome you in the near future. Best regards,

6/10 Okay

Warwick, gold coast Australia

nice hotel however lots of mould on ceiling in hallway, breakfast only just Ok.
Stayed 3 nights in Oct 2018
Response from Rathasil on 24 Oct 2018
Dear Value Guest, First of all, we would like to take this opportunity to thank you very much for choosing to stay and patronage at Pantip suites Sathorn Bangkok recently. Your valuable comment has been conveyed to Pantip suites Sathorn Bangkok team member we are appreciated. Hotel team member are very happy to hear and would be eager to welcome and serve you again. We wish you had a pleasant trip and looking forward to welcome you in the near future. Best regards,

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Clerk should have told me I was checking out a day earlier.
Stayed 4 nights in Oct 2018
Response from Rathasil on 30 Oct 2018
Dear Value Guest, First of all, we would like to take this opportunity to thank you very much for choosing to stay and patronage at Pantip suites Sathorn Bangkok recently. Your valuable comment has been conveyed to Pantip suites Sathorn Bangkok team member we are appreciated. Hotel team member are very happy to hear and would be eager to welcome and serve you again. It is very nice to hear that you satisfied with hotel staff. We wish you had a pleasant trip and looking forward to welcome you in the near future. Best regards,

8/10 Good

KHALID

Liked: Cleanliness
Good location
The hotel has recently been renovated. The breakfast is mainly Thai food and basic. Good location as is walking distance to main local amenities
Stayed 1 night in Mar 2018

6/10 Okay

Bat, Seattle,WA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel close to the beach and walking distance
The hotel is older so it doesn't have some of the modern amenities but is still nice. The staff at the front desk was wonderful.

4/10 Poor

Ricky, Rome, Italy

Disliked: Property conditions & facilities, room comfort
Decadent
My first time I find an hotel with no elevator. The structure must have gone through some form of shining past, but nowadays there is not much left.

2/10 Terrible

santo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropicana not what you think
we found this hotel very dated staff were very disappointing in their attitude rooms need a major upgrade and what you see in the hotel photos is not what you get breakfast was a disgrace well over priced better hotels cheaper in the area

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Not good value
Good location. But minimal room facilities not worth the price or rating. No in room safe, slippers, toothbrush, worn towels...

6/10 Okay

Mike, Okinawa, Japan

Nice place by the beach.
Nice inexpensive hotel by the beach.

4/10 Poor

Ismail, good

normal hotel
Good hotel for it's time but its in the mid road away from beach side and shooing area. quiet area . required renovation and change the style of rooms.

8/10 Good

Ingo werner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direct by the beach
Stayed 14 nights in Apr 2024

6/10 Okay

alexandre, VITRY SUR SEINE

Travelled with group
Liked: Property conditions & facilities
Ok
Stayed 12 nights in Mar 2024

2/10 Terrible

JIASHENG

Stayed 7 nights in Jan 2024