Hi thank you for your review, we greatly appreciate the time you have taken to povide us with this valuable feedback. we are very sorry to hear that you didn't have a great experience in our hotel - our mission is to pro vide excellent guest experience,so we are sorry to have let you down

Hi First of all we want to inform you one more time we are not hotel service we are apartment/condo service thats why we never have reception on site but we always reply to your message and phone call to our office, we are open for 24 hour for online support.As you mention by you self after you call to us you get keys and can entrance to your room.

Hi Sarissss , thanks for your feedback. I hope you enjoyed your trip in Pattaya apart from the distance issue. The deposit money will be given back upon check out so we only have additional 500THB for cleaning service. :)

Thanks for letting us know. Can you please let us know your booking number so we can compensate? Our room is fully equipped as per the pictures

We're sorry you were unhappy- our place is actually in a quiet area with clean air and also safe. Thailand is known to have stray dogs around, we can't control this situation but they won't bite you.

We very happy that we only have one time cleaning fee of 500 baht but no service or turist fee as many hotels have and this information is on the booking before you booked, but anyway thanks for give us 1 star on 2 reviews.

Thank you for your review - it was great to have you stay.

Thank you so much for taking the time to share your experience of our hotel room! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us.

Your kind words inspire us to continue providing exceptional service to all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards, Mee

Hi thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. we are very sorry to hear that you didn't have a great experience in our hotel - our mission is to pro vide excellent guest experience, so we are sorry to have let you down

ตองขออภยลกคาเปนอยางสง ทางทพกจะดำเนนการตรวจสอบและแกไขปรบปรงคะ

thank you for staying with us, keep us in your memory, look farward to serve you again

Thank you for stay with us.

Thank you for the review.

เป็น Policy ของทีพักค่ะ ในรายละเอียดจะมีแจ้งค่ะ

Thank you for your feedback hope to see you again next time.

Thank you for your feedback ,hope to see you again next time.

Thank you so much for your feedback. Come back again

Thanks for your kind words! I'm glad that you enjoyed your stay with us. I look forward to seeing you again in the near future!

Thank you so much for your kind feedback, we’re glad that you enjoyed your stay with us. I look forward to hosting you again!

Hi Arashi, Thanks for your feedback. We listen to our guests' feedback seriously and we will plan improvement acts based on your feedback. We're sorry if our staff didn't clean your room enough, we will follow up this issue for sure, thanks for your feedback about this issue

Hi Sirivan, we're sorry for the inconvenience. We can't add a cleaning fee charge in the system, so we charge it manually when the guest arrive. However, we've fixed this and now the cleaning fee will be billed when you book the room.

Thank you so much for your kind feedback, we’re glad that you enjoyed your stay with us. I look forward to hosting you again!

Thanks for your kind response. Come back again soon! :)

Thank you so much for taking your time out to provide your feedback. We assure you that we are constantly trying to improve the service that we offer here at Venetian. We promise that your feedback will be taken into consideration and used to improve the standard of hospitality that we provide to our guests.

Tack så mycket för att du tar dig tid att ge din feedback. Vi försäkrar dig om att få din insättning tillbaka och allt luftkonditionering är bara städat och helt nytt.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

ขอบคุณ ลูกค้าสำหรับรีวิวค่ะ :) ยินดีต้อนรับค่ะ :)

レビューをいただき、ありがとうございます。滞在することは素晴らしいことでした。 ご滞在中にご不便をおかけして申し訳ございません。 私たちは将来的により良く改善できることを願っています。 助けを求めて私達に電話をしたり書いてください

Many thanks for you review and the cleaning fee is one time fee as we don´t have service fee or other fees and expedia not collet this amount so we charge directly with you, please check your booking. About call we have 3 on our phone so maybe phone was busy when you called.

Thanks for your review and apologies about the yelling security guards, they do not work for us. Actually, you don't need a car as there is Uber and Grab taxi in the area. Also baht bus on the beach and Sukhumvit road costs just 10baht/peson.

Vielen Dank für Ihre Bewertung - es war großartig, dass Sie bleiben. Sie brauchen wirklich kein Auto oder Fahrrad, da es Grab-Taxi und Uber-Service gibt und auch 'Baht-Bus' an der Strandstraße kostet 10 Baht / Person.

Thanks for your review - it was nice to have you stay.

We very happy that we only have one time cleaning fee of 500 baht but no service or turist fee as many hotels have and this information is on the booking before you booked, but anyway thanks for give us 1 star on 2 reviews.

ขอบคุณสำหรับความคิดเห็นของคุณ - เป็นการดีที่คุณได้เข้าพัก

Merci beaucoup pour votre avis, et souvenez-vous que les plages du sud sont parmi les meilleures, nous nous sommes réjouis que vous l'ayez aimé.