Paynes Bay Hotel Guide - Luxury Hotels in Paynes Bay, St. James

"Staff was amazing "

"The food service is EXTREMELY SLOW. Slow for breakfast,lunch,and dinner. The menu never changes. We ate the same thing everyday. They force you to get the buffet at breakfast because the A La Carte option took us 45 mins to get our breakfast. The beach was amazing. The pool was good. Boring hotel. No life. No music. They don't change the bed sheets in your room they just redo the bed. I won't be staying here ever again."

"Staff were really helpful, food was alright, sunset views were lovely."

"I feel split- the room was nice, clean, and decently modern. The pool areas and beach were nice. The front desk staff were very friendly and nice; however the restaurants and service on the other amenities were not. While most of the wait staff were nice and helpful, no one seemed cognizant of time. I mean, like it would take 2-3 hours to get our meals at the restaurant, with just waiting on either to be served, waiting on drinks/food or waiting on the check. This was at several of the locations (that wasn’t a “fast food” type place). And the food was subpar. Tried to order room service and waited on hold for 7 minutes before getting disconnected. Tried to order poolside service on the app that they advertised, waited an hour for a Diet Coke and appetizer and never received this (was later told the app system was down so they never received the order). While the property is beautiful and I do recognize they tried their best to be communicative (I received emails/texts every day about daily updates); it seems like the inconsistency between staff members and service was the biggest drawback for me and the other members in my group."

"Room excellent Food poor in general "

"The layout of the property is perfect. Close proximity to pool and beach. Pool has a beautiful shape. Pool bar and restaurant integrated. Beautiful vegetation and flowers all around. It is so enticing that many birds including humming birds, toads, frogs, lizards, and cats, are all attracted to the property. Rooms have a fantastic patio facing all of this, perfect for your morning coffee or evening relaxation. The beach is second-to-none. Soft white sand, warm water, nice waves. Ridiculously relaxing. Possibly the best layout of any resort in Barbados. The staff are all extremely friendly and helpful."

"I’m writing this review because the reviews were a big part of my decision making on my vacation . I am so glad I decided on Sugar Bay ! When we arrived, we were welcomed with open arms and a nice cold beer Natalie at the reception was absolutely amazing. She explained everything to us regarding the hotel and then a wonderful gentleman I believe his name was Dave showed that to our room and just explained a few details. The room was nicely decorated and very clean. We had a balcony overlooking the ocean the view was stunning. The beach it’s absolutely beautiful. There are plenty of chairs and umbrellas on the beach .The Reef bar was right on the beach which serves delicious frozen drinks and had amazing bartenders Re-Shawn , Damion and Xavier to name a few . The fruit kabobs serves on the beach was a nice treat. The pool was nice with a swim up bar but we spent most of our time at the beach .The buffet breakfast,lunch and dinner were served in the Reef restaurant. There was a wide selection of food I personally I think there was something for everyone. There are three restaurants and during your stay you can have one dinner at the one of your choice . We chose Sizzle steakhouse where I ate one of the best steaks I ever had. There was also great nightly entertainment . The entire staff was fantastic ! There was always someone to help you with anything needed. We felt really safe at this resort with all the security walking around .If you are looking for a fun yet ver"

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