Lobby

Reviews of Sleep Inn near The Avenue

2.5 out of 5
Sleep Inn near The Avenue
109 City Cir, Peachtree City, GA

Reviews

7.8

Good

Rating 10 - Excellent. 240 out of 654 reviews" "
Rating 8 - Good. 217 out of 654 reviews" "
Rating 6 - Okay. 108 out of 654 reviews" "
Rating 4 - Poor. 50 out of 654 reviews" "
Rating 2 - Terrible. 39 out of 654 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
works out well for me & my needs
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Brian,Thank you for your review. We're glad to hear that our hotel meets your needs effectively. We strive to provide a comfortable and accommodating experience for all our guests. If there is anything specific we can do to enhance your stay, please let us know. We appreciate your feedback and look forward to serving you again in the future.Sincerely, Hotel Manager

6/10 Okay

Parthasarthy

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The entire property and especially the room have a weird smell. It's almost as if the carpets or something in the rooms are moldy? I am not sure. But it is a stale smell. They need to change the carpets I think. Breakfast is meh. No real healthy options. The good thing though is that the rooms are the cheapest in this locality.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Parthasarthy,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the smell in the room. We take cleanliness and guest comfort seriously and will address this issue promptly. We also appreciate your feedback about the breakfast options and will take it into consideration for future improvements. We are glad to hear that our room rates were affordable for you. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Benny,Thank you for your review! We're glad to hear that you found our hotel convenient. We strive to provide a convenient location for our guests, making it easier for you to explore and enjoy your surroundings. Your feedback is appreciated, and we hope to welcome you back for another convenient stay!Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 May 2024
Dear Richard,Thank you for your review! We're thrilled to hear that you had an excellent experience with our staff. Providing exceptional service is our top priority, and we're glad that our team exceeded your expectations. Your kind words are greatly appreciated, and we hope to welcome you back for another exceptional stay!Sincerely, Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy to work with good rate.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Brian,Thank you for your review and feedback. We're glad to hear that you found our hotel convenient and easy to work with. We strive to provide a great experience for our guests, and we're pleased that our rates meet your expectations. We appreciate your support and hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience. Location good rate.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Brian,Thank you for your review and feedback. We're delighted to hear that you found our hotel convenient, with a great location and rates that met your expectations. We strive to provide a positive experience for our guests, and we're glad we could do that for you. We appreciate your support and hope to welcome you back in the future!Sincerely, Hotel Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was the parity of breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Alan,Thank you for your review and feedback. We appreciate your rating and are sorry to hear that the breakfast did not meet your expectations. We will take your comments into consideration and make the necessary improvements. We value your support and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Antonio, Burlington

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Antonio,Thank you for your review and perfect rating! We're thrilled to hear that you had a fantastic experience at our hotel. We strive to provide exceptional service and amenities to our guests, and we're delighted that we met your expectations. We appreciate your support and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Tiffany, Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and nice staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Teri,Thank you for your review and feedback. We're glad to hear that you found our facility nice and our staff friendly. We strive to provide a pleasant experience for our guests, and we're pleased that we met your expectations. We appreciate your support and hope to welcome you back in the future!Sincerely, Hotel Manager

4/10 Poor

Kim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Beautiful area hotel use to be nice and clean but some guests have come and left roaches behind and housekeeping is not doing their job! I got a room with a large urine stain and it was still wet! When they changed my room as soon as I opened the door a roach was running across the floor! I’m disgusted!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Apr 2024
Dear Kim,We deeply apologize for the unacceptable experience you had during your stay. This is not the standard we strive for, and we are genuinely sorry for the inconvenience caused. We have immediately addressed the cleanliness issues with our housekeeping team and taken steps to rectify the situation. We appreciate your feedback and hope you will give us another chance to provide you with a truly enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Shaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything about our stay!! We will be coming back.
Response from Hotel Manager on 18 Apr 2024
Dear Shaina,Thank you for your wonderful review! We're thrilled to hear that you had such a great stay with us. It's always our goal to provide a memorable experience for our guests, and we're glad we succeeded. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

6/10 Okay

Sidney, Broad Run

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear Sidney,Thank you for sharing your feedback on Expedia. We appreciate your rating, and we're eager to understand more about your experience to improve. If you have specific concerns or suggestions, please feel free to share them with us. Your input is valuable, and we hope to have the opportunity to enhance your satisfaction during future stays.Sincerely,Hotel Manager

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every week, love it, I can do my laundry it’s clean free breakfast and peaceful or it use to be, lately there’s been several loud ghetto guests(loud drunks and people in the parking lot playing loud music, too many “Service Dogs” that I hear barking, dog hair is hard to get out of furniture and it seems to me these people just don’t want to pay for a dog sitter!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear Guest,We appreciate your loyalty and are delighted to hear that you love the amenities we offer, such as laundry facilities, cleanliness, and complimentary breakfast. However, we apologize for the recent disturbances caused by loud guests and excessive noise, as well as challenges with some "Service Dogs." We take your feedback seriously and will address these issues to ensure a peaceful and enjoyable stay for all our guests. Your input is valuable, and we thank you for bringing these concerns to our attention. We hope to provide a more pleasant experience during your future stays.Sincerely,Hotel Manager

2/10 Terrible

Pramod

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for two nights, but we found the hotel dirty and smelly upon checking in. We told the staff, and they showed us another equally dirty and smelly room. So we told them we'd like to check out tomorrow (stay only one night instead of two). They said no, we cannot do that, and we need to pay for the whole stay, no matter when we check out. Not many people were staying in this hotel, but this one guy was always roaming around the corridor and lobby and, during breakfast, always hovering around people. It was a terrible experience and a mistake to stay here.
Response from Hotel Manager on 7 Mar 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we deeply regret the cleanliness and odor issues you encountered. We also apologize for the inconvenience with the room change and the difficulty in adjusting your reservation.The behavior of the individual you mentioned is unacceptable, and we assure you that we will address this promptly to maintain a safe and comfortable environment for our guests.Please contact our management directly to discuss your experience further and explore a suitable resolution. Your satisfaction is our priority, and we appreciate your understanding.Sincerely,Hotel Manager

8/10 Good

Laura

Liked: Amenities
Very helpful staff
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear Laura,Thank you for your feedback on Expedia, and we appreciate your positive comment about our staff being very helpful. We're glad to hear that you had a positive experience. If there's anything specific you think we can improve upon to make your next stay even better, please let us know. We value your input and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
All my visits here have been awesome, great customer service and a beautiful staff with a great manager. The convenience is great, safe environment.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear Guest,Thank you for your kind words and continued loyalty. We're delighted to hear that all your visits have been awesome, and we appreciate your positive comments about our customer service, beautiful staff, and great manager. Ensuring a convenient and safe environment for our guests is our priority, and we're thrilled to know we've met your expectations. Your feedback is truly appreciated, and we look forward to providing you with many more exceptional stays in the future.Sincerely,Hotel Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on 7 Mar 2024
Dear Jacqueline,Thank you for taking the time to leave a perfect 10 out of 10 rating on Hotels.com! We're thrilled to hear that you had a nice experience during your stay. If there are specific aspects you enjoyed or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much to choose from for breakfast. Waffles, yogurt and 2 types of cereal.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 7 Mar 2024
Dear Guest,Thank you for sharing your feedback about our breakfast offerings. We appreciate your input, and we apologize if the current selection did not meet your expectations. We continuously strive to enhance our services, and your comments will be considered as we work on improving our breakfast options. If there are specific items you would like to see added to the menu, please feel free to share your preferences. We value your input and hope to provide a more satisfying breakfast experience during your future visits.Sincerely,Hotel Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, the room was clean and neat and smelled of yummy turmeric and sandalwood. Convenient to The Avenue shops and dining (walking distance). A lovely experience and we’ll stay again when visiting :)
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a lovely experience during your stay. It's fantastic that our staff was friendly and helpful, the room was clean and smelled delightful, and the location was convenient for exploring The Avenue shops and dining. We appreciate your kind words, and we look forward to welcoming you again when you visit. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share.Sincerely,Hotel Manager

8/10 Good

Wara, Winooski

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear Wara,Thank you for your feedback on Expedia. We appreciate your rating and are interested in understanding more about your experience. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. Your input is valuable, and we aim to provide an even better experience during your future visits.Sincerely,Hotel Manager

10/10 Excellent

Linda, Pensacola

Travelled with partner
Liked: Amenities
It was clean comfortable and a very nice check in staff
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear Linda,Thank you for the perfect 5 out of 5 rating on Expedia! We're thrilled to hear that you found our hotel clean, comfortable, and appreciated the nice check-in staff. If there's anything specific you particularly liked or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another excellent stay in the future.Sincerely,Hotel Manager

6/10 Okay

Khalid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minus the loud guests next door to the bedroom it was fine
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear Khalid,Thank you for sharing your feedback on Expedia. We're glad to hear that overall your stay was fine, but we apologize for the inconvenience caused by loud guests next door. If there's anything specific you'd like us to address or improve, please feel free to share your suggestions. Your feedback is important, and we'll strive to make necessary adjustments to ensure a more enjoyable experience during your future visits.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Likrd everythingv
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear James,Thank you for the perfect 5 out of 5 rating on Expedia! We're delighted to hear that you enjoyed everything during your stay. If there's anything specific you particularly liked or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another excellent stay in the future.Sincerely,Hotel Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 7 Mar 2024
Dear John,Thank you for the perfect 10 out of 10 rating on Hotels.com! We're thrilled to hear that you had an exceptional experience. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another outstanding stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 7 Mar 2024
Dear Lana,Thank you for the perfect 5 out of 5 rating on Expedia! We're thrilled to hear that you found our location perfect. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another excellent stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Seems fairly new. I like the location.
Stayed 1 night in Jan 2023
Response from Hotel Manager on 7 Mar 2024
Dear Barry,Thank you for the excellent 5 out of 5 rating on Orbitz! We're delighted to hear that you enjoyed our relatively new facilities and appreciated the location. If there's anything specific you particularly liked or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another great experience during your next visit.Sincerely,Hotel Manager

4/10 Poor

Montoya

Liked: Cleanliness, staff & service, room comfort
Clean, quiet, but limited breakfast options
My room smelled of paint-like fumes. The breakfast options have gone downhill since my first stay and quite frankly felt like a ripoff base on the price per night. Didn’t even have skim milk. The orange juice was watered down. The apple juice was too sweet. Make your own waffle, cereal, one brand of yogurt, a banana, and whole milk. Nice quiet area, felt completely safe. The hotel interior is spotless. Housekeeping and cleaning staff were impeccable.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your positive comments regarding the cleanliness of the hotel, the quiet environment, and the impeccable service provided by our housekeeping and cleaning staff. However, we apologize for any inconvenience you experienced with the breakfast options. Your feedback is valuable, and we will use it to improve our offerings to better meet the expectations of our guests.We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Jerrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Mar 2024
Dear Jerrod,Thank you for the perfect 10 out of 10 rating on Hotels.com! We're thrilled to know you had an exceptional experience. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another outstanding stay in the future.Sincerely,Hotel Manager

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Mar 2024
Dear Mark,Thank you for your feedback on Travelocity. We appreciate your rating and are interested in understanding more about your experience. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. Your input is valuable, and we aim to provide an even better experience during your future visits.Sincerely,Hotel Manager

8/10 Good

ROBIN

Travelled with group
Liked: Cleanliness, amenities
It was a little old
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Mar 2024
Dear Robin,Thank you for sharing your feedback on Expedia. We appreciate your rating and your honesty. If there are specific areas where you believe we can improve, please feel free to share your suggestions. We value your input and are committed to making enhancements to ensure a more enjoyable experience for our guests. We hope to have the opportunity to welcome you back and provide an improved stay.Sincerely,Hotel Manager

2/10 Terrible

Rodney

Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Rodney,We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing this to our attention. If there are specific concerns you'd like to share or if there's anything we can do to address the issues you encountered, please feel free to provide more details. Your feedback is important, and we strive to make improvements to enhance the guest experience.Sincerely,Hotel Manager

4/10 Poor

Ciara, Plaquemine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Ciara,Thank you for sharing your feedback on Orbitz. We're sorry to hear that your experience fell short of expectations. If there are specific issues you'd like to address or if you have suggestions for improvement, please let us know. Your input is valuable, and we're committed to making necessary adjustments to enhance the guest experience.Sincerely,Hotel Manager

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Dave,Thank you for sharing your feedback on Hotels.com. We appreciate your rating, and we're interested in hearing more about your experience to better understand your perspective. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share. Your input is valuable, and we aim to provide an even better experience during your future visits.Sincerely,Hotel Manager

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Felix,Thank you for the excellent 5 out of 5 rating on Expedia! We're thrilled to know you had a positive experience. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another outstanding stay in the future.Sincerely,Hotel Manager

6/10 Okay

Robert

Liked: Property conditions & facilities
Need some help as my reservation was not sent hote
They say you did not send them the confirmation for my stay. So I had to pay again for the night . I would like a refund please of my money I spent.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Robert,We sincerely apologize for the inconvenience you experienced with your reservation. This is not the level of service we aim to provide, and we understand your frustration. We will investigate this matter promptly to ensure it does not happen again in the future.Regarding the payment issue, please contact our customer service or the hotel directly with your reservation details so we can review and address this situation promptly. Your satisfaction is our priority, and we appreciate your understanding.Sincerely,Hotel Management

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first day there was great! Very friendly and pleasant front desk folks. Last couple of days less friendly, but ok,
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that your first day was great, and you found the front desk staff to be very friendly and pleasant. We apologize if the friendliness seemed to decrease in the following days. Your feedback is important to us, and we'll address this internally to ensure a consistently positive and welcoming experience. If there's anything specific you'd like us to improve or address, please let us know. We appreciate your input and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 7 Mar 2024
Dear Judy,Thank you for the perfect 10 out of 10 rating on Hotels.com! We're thrilled to know you had an exceptional experience. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to providing you with another excellent stay in the future.Sincerely,Hotel Manager

2/10 Terrible

nannette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was sooo comfortable
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Nannette,Thank you for your glowing review! We're thrilled to hear that you found our beds to be incredibly comfortable. We take great pride in providing our guests with a restful and rejuvenating sleep experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another cozy stay!Sincerely, Hotel Manager

4/10 Poor

will

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Will,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We value your input and would appreciate any specific details you can provide to help us improve. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 Good

Glenn

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Glenn,Thank you for sharing your rating on Hotels.com. We're glad to see that you had a positive experience during your stay. If there are specific aspects you enjoyed or any suggestions you have for improvement, please feel free to let us know.Your feedback is valuable, and we hope to have the opportunity to provide you with an even better stay in the future.Sincerely,Hotel Manager

2/10 Terrible

william

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
So we planned on a five night stay at this hotel due to the convenient location to food and shopping. We checked in and there was an overwhelming stench of musty mold. Probably the carpet. We complained and switched rooms. That room was just as bad, if not worse. we made it through the night and we’re not there at all during the day. We barely made it through the second night and checked out and went to the Holiday Inn, which was beautiful. They tried to get us to stay by showing us other rooms and they found one with new carpet, but damage was already done. We were out of there avoid this hotel.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Guest,We apologize for the inconvenience and discomfort you experienced during your stay. It's disheartening to hear about the issues with the musty smell and the room conditions. Your feedback is crucial, and we take it seriously. We regret that we were unable to meet your expectations during your visit.Thank you for bringing this to our attention. We will investigate the matter thoroughly to prevent similar occurrences in the future. We appreciate your understanding and hope you'll consider giving us another chance in the future.Sincerely,Hotel Manager

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The hotel was very clean and comfortable, the staff friendly and the grounds were well kept and landscaped. Excellent location. Walking distance to a variety of nice shops and eateries.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you found the hotel to be clean, comfortable, and well-kept. It's wonderful to know that the staff was friendly and that the location was convenient for you.We appreciate your positive feedback and look forward to welcoming you back for another excellent stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to let us know.Sincerely,Hotel Manager

4/10 Poor

Toni

Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Toni,We're sorry to hear that your experience fell short of expectations. Your feedback is important, and we would appreciate more details to understand the specific areas that need improvement. If there's anything you'd like to share or if you have suggestions for how we can enhance our services, please feel free to let us know.We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Kevin

Stayed 3 nights in May 2023
Response from Hotel Manager on 11 Mar 2024
Dear Kevin,Thank you for the perfect 10 out of 10 rating on Hotels.com! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. Your satisfaction is important, and we look forward to the opportunity to welcome you back for another excellent stay.Sincerely,Hotel Manager

8/10 Good

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good hotel good price
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Wyatt,Thank you for taking the time to share your feedback. We're pleased to hear that you found the hotel to be good and reasonably priced. If there are specific aspects you enjoyed or any suggestions you have for improvement, please feel free to let us know.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another positive experience.Sincerely,Hotel Manager

2/10 Terrible

Idris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was nice on the outside and the lobby also smells good. However, the rooms were unkempt, smells terrible. You could see rust on the lamps and the carpet was so dirty.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback about the condition of the rooms is concerning, and we take it seriously. We will investigate these issues and take immediate action to address and rectify the concerns you've raised. Cleanliness is a top priority for us, and we regret that we fell short of your expectations.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is terrific and most accommodating!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that everyone at the hotel was terrific and accommodating. Providing excellent service is our priority, and we're glad that it made a positive impact on your stay.If there's anything else you'd like to share or if there are specific aspects you enjoyed, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another terrific experience.Sincerely,Hotel Manager

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Mar 2024
Dear Kenneth,Thank you for sharing your feedback. We appreciate your input, and if there are specific aspects you feel we can improve upon, please let us know. Your satisfaction is important to us, and we value your comments as they help us enhance the guest experience.If you have any further details or suggestions, we'd be grateful to hear them. We hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Brandon

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 11 Mar 2024
Dear Brandon,We're sorry to hear that your experience did not meet your expectations. If you have specific concerns or feedback you'd like to share, please feel free to provide more details. Your satisfaction is important to us, and we would like to address any issues to improve our services.If you have the time and willingness, sharing more information about your stay would be greatly appreciated.Sincerely,Hotel Manager