Pen-y-cae Hotel Guide - Cheap Hotels in Pen-y-cae, Swansea

"Tired and dated hotel. Biggest concern was our room had a door linked to the next room which was not safe. The lock on our side did not engage properly and could have been pushed open with very little force from the room next door. In the middle of the night about 2am I was wakened by the person in the adjoining room opening their door and I thought they were trying to get into our room. As a result I did not sleep well. I reported this at reception before we left so I hope the matter is resolved."

"Loved the priveleged room and getting a later checkout which was really helpful, staff rally friendly, loved the bar area"

"We didn't have breakfast at the hotel the drinks selection was ok could of done with draught beers as they only had bottle of beer maybe more selection "

"My room had an awful smell from the bathroom and the TV channels kept freezing, I discussed with the staff the following day, they ensured housekeeping would see to it. Housekeeping did indeed attend my room only to throw the bedcovers back, empty the bin and leave it with no bag, left all the dirty cups and didn’t replace the tea and milk, and the smell was still there! I eventually told them I want a room change which they did, but this isn’t the first time I’ve stayed here and I’ve always found housekeeping to be useless and never makeup the rooms properly."

"We had an ok stay. The hotel really could do with an upgrade, the rooms are tired looking. The breakfast was ok, although the chef doesn’t know how to cook bacon, it was inedible and almost raw. The staff we came into contact with were all friendly. The location of the hotel is in a nice spot with some rooms overlooking the sea. I’ve been to this hotel a couple of times now, I’m unlikely to return for a third time. It really is better to pay more for better accommodation. "

"The staff was really friendly, especially the lady at the front desk. Rooms are on the large side, location is very strategic and the complimentary breakfast was very good."

"My stay was lovely the room needed a bit of tlc but bed was really comfortable and room was cleaned. Staff were very attentive and friendly nothing was too much trouble. This is my second stay in a couple of years and would almost definitely book again. The lift was being refurbished but was notified of this in ample time that I could have cancelled my stay but as this was not a problem for myself to climb the stairs I continued with my booking. "

"Our stay was exactly how we expected "

"I wouldn’t say the room was the cleanest, I dropped something from my case which went under the bed and oooh that hadn’t been done for a while ! I was given an access room at street level, but it was noisy, both from above and outside. My 2nd night required earplugs to be worn to get to sleep. "