Terrace/patio
Check availability

Reviews of Kelantan House

2 out of 5
Kelantan House
27, Kelantan Road, Georgetown, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 74 reviews" "
Rating 8 - Good. 24 out of 74 reviews" "
Rating 6 - Okay. 8 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
Big thumbs up to all the staff in particular Marcus with his knowledge and anecdotes about Penang and he even went out of his way to write a list of all the local specialties to eat We were also allowed to check in 2 hours ahead Great service ethic Definitely will stay again 👍🤗
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
It's walking to many nice food. The staffs are very nice and helpful. Should be nice and peaceful during off peak, it's probably more noisy if all rooms are taken up as the place is mostly wood, so walking around will create some noise. Overall, Im very happy staying at Kelantan House.
Stayed 3 nights in Sep 2023

8/10 Good

IAN YK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful house - must stay place in Georgetown
Super clean and a beautiful heritage house. Our room was very comfortable and even though the bathroom was outside the room we didn’t mind as this was such a great chance to stay somewhere special and unique. Complementary water, coffees and snacks were a nice addition.
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in tourist area
Great value and extremely friendly and helpful staff. You can walk to the tourist area or there's a bus stop right outside. Nice tea/coffee/snacks all day long. The only downside is having to bring your key every time you want to use the bathroom.
Stayed 5 nights in Dec 2019
Response from Chee on 18 Dec 2019
It is our pleasure to provide good customer service to our value guest. We welcome you to our hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage hotel, absolutely stunning. Highly recommend. Staff are lovely, its a short walk to main Georgetown attractions and its great value to stay in such an amazing
Stayed 3 nights in Dec 2019
Response from Chee on 11 Dec 2019
It is our pleasure to provide good service to clients.We welcome the guest to stay with us again

8/10 Good

MAZIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place
Good property, but limited parking sowce, close to attractions in georgetown Wish the worker had proper etiquette for entertaining guest would be better, otherwise ok
Stayed 2 nights in Nov 2019
Response from Chee on 11 Dec 2019
We welcome the guest to our hotel again. For guest with own transport, parking is available at council parking lot only

8/10 Good

Michael

Stayed 5 nights in Oct 2019

10/10 Excellent

Traveller, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the centre of George Town. Room was really spacious and very clean. All the staff we met was really nice and attentive. If we ever come back to Penang, this will definitely be our hotel!
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ibrahim, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Helpful & Welcoming Staff Super setting Excellent Location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had booked another hotel but had to relocate due to some problems there. Arrived at its doors within 30 minutes of booking, and the staff have already prepared my room for me. They were super helpful and gave me lots of useful tips about where to go in Penang. There is also biscuits, tea and coffee laid out in the courtyard common area for free consumption. The hotel itself is a delightful little heritage building with only 10 rooms. The one deterrent is some of the rooms do not have en-suite bathrooms, but instead there are stand-alone bathrooms down the corridor. It is not too inconvenient though, and you are the only one who has the key to the bathroom so it's quite private. The location of the hotel is also great, just off the main tourist area of Georgetown, but within easy walking distance to everything. Would definitely stay here again!

8/10 Good

Marion, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel with a lot of character
Lovely settings in an old Chinese house. It feels more like a private house than a hotel. Superior rooms don't have attached bathrooms though so watch when you book. I had to upgrade my room on arrival as the description on Expedia is not accurate and doesn't mention it. Otherwise, brilliant location walking distance from the centre (5min) and very quiet area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem of a place for people like me
It's like staying in a well to do relative's house which has been refurbished and updated. Have your mental faculties and five senses stimulated as all around are lovely bits of furniture and rescued or recycled objects put to innovative use. If you can't climb stairs to the second floor ask for one of three ground floor rooms. Quirky and not for those who want the usual highrise type hotel. You can't help bumping into other guests and staff now and then. No en suite but personal bathroom and toilet with your own key at the rear for each room. Lovely small central courtyard like a little oasis of peace and calm, make your Boh tea or instant coffee with grape or strawberry biscuits to sit at the KopiTiam table and chairs to relax a while. The fridge there has Spritzer water and beer to purchase with space to put your own stuff for breakfast or food. No cooking facilities but you would want to eat out in Penang. The Moody Cow cafe just down the road facing the hotel, turn right and turn left, has "Durian Madness" cake, an enormous slice enough for three costing 42 ringgit and gigantic 10' chocolate cookies for 12 ringgit, a must go to cafe.

8/10 Good

Mui Kim

Liked: Cleanliness, staff & service
Authentic old Penang living
Hotel staff are very friendly and helpful. They make us feel at home. Family suite was very comfortable. Those who seek for authentic old Penang feel...will love this place. My only disappointment is the detached toilet!

10/10 Excellent

Ivy, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique and beautiful heritage house stay
Before going to Penang, I would like to find a place in the city center and in a traditional house. Kelantan was exactly what I was looking for, in the city center, affordable. We were there in the low season, so we nearly have the whole hotel for our own and was very quiet. The toilet was situated outside the bedroom, but was privates (not a public toilet, like some said in their remark). One thing should be noted that if you want an upstairs room with windows. you have to accept the single beds, rather than a double bed bedroom, and with a window in the salon and courtyard. Staffs were very friendly, and suggested us places to visit. The hotel was very beautiful even according to a local when we showed them our restaurant. I would stay in the same place if I go back to Penang again.

10/10 Excellent

Allen Chan , Malacca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel.
Overall was a great experience to stay at old house with combination of new + unique design - awesome!!! Value for money and will be back here again if visit Penang.

6/10 Okay

Woo

8/10 Good

nor azieta

Liked: Staff & service, property conditions & facilities
Free Parking should be provided by the hotel. Our bed was quite dusty. May be nobody hasn't use it for a while.

10/10 Excellent

Yang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! 5 stars!
Great place to stay in Penang. Reasonable price, very convenience to go around Penang, and very patience customer service. Highly recommended!

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christopher, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage comfort at an excellent price
Beautiful heritage house which has been turned into a stunning accommodation. Room was comfortable and ornate. No breakfast offered at the accommodation which is a shame because the courtyard would be a nice place to have it. Slightly out of the way location but not too bad. Overall - fantastic

8/10 Good

Wan, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
can hear people talking who are next to the room, can hear children jumping on upstair when you are at downstair

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff and deco
We enjoyed our stay and staff were friendly. Staff was very accommodating and helpful. The only slight discomfort is that in some rooms the toilets are not attached, but this is due to the age of the house which we thought was not a big deal. Thanks for a great stay.

8/10 Good

Zhuo, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful house
It was a very beautiful old style house in the middle of the city centre, it is close to every thing, the museums and restaurants. We had very nice stay and we will come back.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy - no ensuite washroom
I'm not sure how this place got such good reviews. 1) Most rooms don't have windows 2) Your shower and toilet are not ensuite. You can also hear everyone else cough up their phlem and flush the toilet when you are bathing. 3) It's really noisy. I was woken up every morning at 7 am by the hotel staff talking.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
good experience
the room is clean but the sound prove is not that good, we can hear people talking at night. the location is little bit far from the center area.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nicely renovated place
Hotel in renovated old style Penang house. Friendly staff, good location, but difficult to get a good sleep due to the thin walls and wooden floor. We found the separate bathroom only to be a minor inconvenience.

10/10 Excellent

Splendd, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice nostalgic hotel
Nice nostalgic hotel. Friendly staff. They advised us on places to go and places eat various local food fares. We do not have toilet inside the room. But it does not matter. We have a private toilet outside the room. The toilet is nearby and exclusive to our room only. The bedroom is clean and tidy.

10/10 Excellent

Umar, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely house
This house is absolutely wonderful. although a little pricier than other hostels around it, i will definitely stay at the same place when next i visit Penang.

10/10 Excellent

Gabriella, Vienna, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Chinese House with good feng shui!
Very pleasant stay in this newly restored yet authentic Chinese house with a much desired cooling inner courtyard.

8/10 Good

Pei Hwang, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good environment and great location
It's was a pleasant stay, the hotel was newly converted from old pre-world war shophouses, it located very near to World Heritage Site and just 5 mins walk to Penang Road. The hotel also provided bikes for rent to roam around. The only drawback was there are not free parking for the hotel but finding a parking shouldn't be a problem, so we need to purchase the parking coupon from the hotel reception.

2/10 Terrible

mohd yatim, kedah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at hotel more better.
noisy from upstair room..but not too bad..only price vs room condition little bit expensive

4/10 Poor

Sally, KUL

NO BATHROOM ATTACH FOR 5 STAR ROOM!!!
NO BATHROOM ATTACH TO THE ROOM... HAVE TO USE PUBLIC TOILET!!!! NO WORTH PAY 5 STAR RATES.... WITH NO BATHROOM ATTACHED!!!!! NO WORTH YOUR MONEY!!! ARRGGHHH

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close to Line Clear Nasi Kandar !
Simple and straight forward stay. Nice and clean rooms. Very close to famous streets with local delicacies.

6/10 Okay

Tan, Ipoh

Disliked: Staff & service, room comfort
Average
Herritage feel.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and atmosphere
Really enjoyed the place. Dowstairs was a bit noisy as all the walking upstairs was able to be heard. (But maybe that was just the particular people, they had young children) Lovely rooms. Would recommend upstairs and especially the room with the ensuite.

10/10 Excellent

Six, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay in Penang
I like the decoration of the hotel. Though the bathroom is separated from my bedroom, I feel comfortable and satisfactory overall. Also, it offers bicycle for free so we can ride around Geroge Town, it is definately a plus of the hotel.

8/10 Good

Bin, Shanghai,China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Nyonya style hotel with good maintenance .
The hotel is off the main road(2-3 mins by walk),so it won't be noisy at night. As it's redesigned from an old Nyonya style house and most are wooden structure,it's not so good at sound-proof,especially when people are walking up/down. But it's not a problem after midnight when most people go sleeping. The maintenance and management of this small hotel is quite good.All facilities such as air-conditioner,TV and water heater with pump are all equipped in the room. If you wanna use hair dryer,you could request to the front desk. It also has WIFI coverage both upstairs and downstairs,however the speed is disappointed . There are small open sitting rooms on ground and 2nd floor. The hotel provides free coffee/tea and drinking water at the sitting room on the ground floor 24/7 too. The staffs there are very friendly and they're always ready to solve your problem. My wife and I really enjoy our stay there.

10/10 Excellent

yinzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CHOON YIN

Stayed 1 night in Sep 2023

10/10 Excellent

janine

Stayed 1 night in Dec 2022

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from KH on 17 Jul 2019
Very Nice guest. We be glad to welcomr them to stay at our hotel again

10/10 Excellent

SUNGJOONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Chee on 14 Jul 2019
Very Nice and Friendly Guest. We certainly welcome him to stay at our hotel again

6/10 Okay

Madina

Liked: Cleanliness, staff & service, room comfort
Ambiance sympa. Très propre. belle grande chambre. Mais salle de bain séparée nécessitant de traverser le hall d'entrée et pas mentionné dans l'offre et surtout très très bruyant. Nous avons eu l'impression d'être réveillée par un éléphant. Nous étions au rez de chaussée. Sans doute qu'il est mieux de demander d'être au dernier étage. Sinon personnel sympathique et endroit bien situé.
Stayed 1 night in Dec 2018

10/10 Excellent

Kai-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

corine, almere

Liked: Staff & service, room comfort
Goede locatie, smaakvol ingerichte Chinese woning
Jammer dat er geen sleutel van de voordeur wordt verstrekt, men vraagt de kamersleutel bij betrek in te leveren. De eerste avond hebben wij lang moeten wachten tot er opengedaan werd na aanbellen.ee is een privé badkamer maar niet ensuite. Er worden wel slippers maar geen badjassen aangeboden. dit is op de site niet duidelijk. De kamer heeft geen raam, ook dit is niet duidelijk aangegeven. De mineraalwaterservice is eenmalig bij aankomst en niet dagelijks. Er is gekoelde frisdrank te koop maar geen water. De enige handdoek werd niet automatisch verwisseld dagelijks, wel op vraag. De locatie is goed en de inrichting is prachtig. Wij vonden na 4 nachten verblijf en ervaring elders deze accommodatie te duur voor het gebodene. Geen ontbijtservice, wel goed maleis ontbijt te vinden op loopafstand. De gratis CAT bus- en streekvervoer halte zijn om de hoek.
Stayed 4 nights in May 2018