Austin Hotel Guide - Pennybacker Bridge hotels in Austin, United States of America.

"While the hotel was clean and the staff was friendly, beware that if there is an onsite event they do not follow the sound ordnance prohibitions of West Lake Hills. We stayed over the weekend and they had two weddings scheduled where one had music blasting until 1:30 AM on Sunday. Normally I’m a heavy sleeper, but with the windows rattling it was impossible to rest. This tarnished an otherwise great stay at Hotel Viata."

"As I sat in my room, I heard the lock click, and the door opened - I had the safety latch on, so they were not able to get inside. I immediately went to the door, and no one was visible. I called the front desk to investigate and was told it was a maintenance person who accidentally went to the wrong room. This behavior is not acceptable under any circumstances. Any worker should knock on a door and identify themselves before trying to access a room. They also should not run away when they realize a mistake was made. If this were truly what happened, my expectation would be for the person to remain at the door with their identification clearly displayed to explain who they are and why they were attempting to access the room. After calling the front desk, I would also expect to receive a communication from leadership letting me know the issue was documented and escalated, and assuring me there was a plan in place to reduce the chance it could happen in the future. Definitely not the response I expected from a Hilton facility."

"Although the issue was resolved by front desk, its hard to not comment on it. Initially, we booked for a queen studio and were at first impressed with the hotel. Upon very little inspection, meaning- being more aware of surroundings- there were at minimum 5 dead roaches located throughout the room. Simply plain as day out in the open. Imagine the ones we would have found if we attempted to look for them. One near the stove, three spread across the floors, one located slightly under the bed, and one in the bathroom. The front desk upon notice did upgrade our room and offer a fresh pair of sheets as compensation. But the room differences were clear as day. The new room smelled more fresh, lacked roaches on genuine inspection, and for the most part was satisfactory. The previous roach room- did not smell as freshly cleaned. Definitely satisfied with staff, the elevator was out of service at the time- amenities looked well kept and breakfast was fairly good and offered variety each day."

"Everything was perfect!"

"Great everything. Hot tub. Staff. Restaurant. Walking paths. Amy’s Ice Cream close by. "

"The beds are small and the matters are hard. Woke up with back pain. "

"No Toaster, no iron, small double bed, broken screen door to the deck, no light on the deck just an extension cord to bring out a lamp. Parked on street as there were other guests coming and going. Place was nice and clean with lots of windows but were difficult to open, painted shut or not easy to use. No a/c but the ceiling fans worked well and it cooled down at night so not too bad. No wine glasses so we used regular glasses. Nice residential neighborhood with a few breakfast restaurants nearby "

"Really old building"

"Very clean with great staff. "