Rooftop terrace

Reviews of Alex Hotel

4 out of 5
Alex Hotel
50 James Street, Perth, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 476 out of 667 reviews" "
Rating 8 - Good. 148 out of 667 reviews" "
Rating 6 - Okay. 27 out of 667 reviews" "
Rating 4 - Poor. 11 out of 667 reviews" "
Rating 2 - Terrible. 5 out of 667 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When I stay here I have to work and the Alex is so well set up for this. The mezzanine floor feels like a second floor where I can work in a beautiful environment and grab a coffee or wine whenever I want. I always appreciate the cleanliness of the rooms too. Everything feels crisp and hygienic which is important to me.
Stayed 1 night in Apr 2024
Response from Alex Hotel on 21 Apr 2024
Hi Michelle, Thanks for leaving us a review. We are so glad that you enjoyed our facilities and all the beautiful perks that come with them. Looking forward to welcoming you back in the future! Kind regards, Alex TeamEdit Remove

4/10 Poor

Leane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have been booking co workers at this property for business, this morning he complained to me that the live band were playing till extremely late late and he had to get up at 4.30am for a flight. Rooms should be more sound proof for the area
Stayed 1 night in Mar 2024
Response from Alex Team on 22 Mar 2024
Hi Leane,Thanks foe leaving us a review. We are sorry to hear that your colleague has had a less than satisfactory experience with us. It does get pretty rowdy on weekend nights but we hope that the earplugs we provided in the room helped a little!Kind regards,Alex Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Breakfast excellent for continental Staff positive and helpful at all times
Stayed 1 night in Mar 2024
Response from Alex Team on 22 Mar 2024
Hi John,Thanks for leaving us a review- we are so glad that you enjoyed our breakfast buffet, and that you were pleased with the service of our wonderful staff. We look forward to welcoming you back in the future!Kind regards,Alex Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart tidy hotel within easy walking of the main transport links
Stayed 1 night in Mar 2024
Response from Alex Team on 22 Mar 2024
Hi Ian,Thanks for leaving us a review- we are so glad that you enjoyed your stay with us. We look forward to welcoming you back again!Kind regards,Alex Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and out. Convenient location
Stayed 1 night in Mar 2024
Response from Alex Team on 22 Mar 2024
Hi William,Thanks for leaving us a review- we are so glad that you enjoyed our location and hpoe that you had the chance to explore our city! Looking forward to welcoming you back in the future!Kind regards,Alex Team

8/10 Good

Luka

Liked: Cleanliness, staff & service, property conditions & facilities
Simple small room, stylish building, good service, great location.
Stayed 1 night in Mar 2024
Response from Alex Team on 16 Mar 2024
Hi Luka,Thanks for leaving us a review. We are so glad that you are pleased with our service and location and we look forward to welcoming you back here at Alex!Kind regards,Alex Team

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it has no fridge or coffee facilities in room and the rooms are small.once you work out how this hotel works then you will love it's staff and location more then anything
Stayed 1 night in Mar 2024
Response from Alex Team on 10 Mar 2024
Thanks so much Barry! We loved having you stay with us :) see you next time!

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a lovely small, boutique hotel on the edge of the CBD. It offers easy access to Perth without being a large business hotel. However, because the property is in a busy neighborhood with many bars, restaurants and clubs, they lock the outside door early to ensure only guests can access the hotel. Unfortunately, we arrived around 9:30 pm and found it difficult to checkin. A better/ more obvious doorbell system would be useful.
Stayed 3 nights in Mar 2024
Response from Alex Team on 8 Mar 2024
Hi Malcolm,Thanks for leaving us a review- we really appreciate it. We hope that our location gave you the opportunity to explore Perth as you'd like. Due to security reasons and the safety of both our staff and guests we lock our gates sometime in the evening when it starts to get a bit busier than usual. We have a sign next to our gate above our doorbell with numbers that you can contact for check in as well.Kind regards,Alex Team

8/10 Good

Phillipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to train station and loads of good food…
Stayed 1 night in Mar 2024
Response from Alex Team on 7 Mar 2024
Thank you Phillipa, we loved having you stay with us :) see you next time!

10/10 Excellent

emelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Team on 27 Mar 2024
Hi Emelly,Thanks for your amazing rating and we hope to see you again!Kind regards,Alex Team

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is central, staff lovely, newly renovated, comfy beds and the continental breakfast was nice and included. BUT if you are a light sleeper like me, this hotel is not for you. Area is very noisy, air conditioning made a constant beeping noise and even after being moved, the live band in pub over the road kept me awake till after midnight.
Stayed 4 nights in Feb 2024
Response from Alex Team on 1 Mar 2024
Hi Emily,Thanks for leaving us a review. We are so glad that you enjoyed your stay with us and hope that you had a great time exploring our lovely city. We do apologise for the disturbances throughout your sleep and hope that our earplugs helped a little. In the future please let us know if you would like to be allocated to a quieter room and we'll do our best to accommodate to your request.Kind regards,Alex Team

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location in the busiest part of the city. Transportation options in Perth are excellent, so if you prefer a quieter experience this might not be your spot. The room and staff were great, as is the decor. We would not hesitate to stay here again.
Stayed 2 nights in Feb 2024
Response from Alex Team on 17 Feb 2024
Hi Rachel,Thanks for leaving us a review. We are so glad that you enjoyed your stay with us. We hope you had the opportunity to explore our lovely city during your stay with us and are pleased to hear that you were happy with our hotel and service! Looking forward to welcoming you back in the future!Kind regards,Alex Team

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff got out of bed and checked us in at 3am after our flight from Singapore was delayed by several hours. Amazing
Stayed 1 night in Feb 2024
Response from Alex Team on 16 Feb 2024
HI Cassandra,Thanks for leaving us a review. No worries at all! We were glad that you were able to make it despite the delay in your flight. We hope you had an amazing stay with us and hope to see you again!Kind regards,Alex Team

10/10 Excellent

Sarah

Stayed 2 nights in Feb 2024
Response from Alex Team on 16 Feb 2024
Hi Sarah,Thanks for leaving us such an amazing rating. We hope you enjoyed your stay here and look forward to seeing you again!Kind regards,Alex Team

10/10 Excellent

Stewart, Birchgrove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex Team on 22 Mar 2024
Hi Stewart,Thanks for leaving us a wonderful rating, we look forward to welcoming you back in the future!Kind regards,Alex Team

4/10 Poor

Ronald, Leda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was nice however very very basic. No fridge in room, no coffee in the room, although u can go down to the first floor, for coffee n a quiet place to sit., think it is over priced for what u get.
Stayed 1 night in Feb 2024
Response from Alex Team on 8 Feb 2024
Hi Ronald,Thanks for leaving us a review. Due to our sustainability ethos we do not provide mini fridges and tea making facilities in our rooms but all guests are encouraged to use our communal fridge on the mezzanine, along with our self-serve coffee machine available for use to all guests 24/7. Thanks for understanding and we hope to see you again.Kind regards,Alex Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great breakfast. Nice lounge and roof deck.
Stayed 1 night in Jan 2024
Response from Manon on 31 Jan 2024
Hi Andrew, thank you for leaving such an amazing review! We really appreciate it. It's great to see that you have enjoyed our hotel and hopefully we can welcome you back in the future ;-). Kind regards, Team Alex

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alex Hotel on 30 Jan 2024
Hi Kate, Thank you so much for this amazing review ! We hope to see you again at the Alex Hotel.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and completely refreshing hotel. A complete joy to stay in and I would definitely recommend
Stayed 1 night in Jan 2024
Response from Alex Team on 26 Jan 2024
Hi Tanya,Thanks for leaving us a review and for your kind words about our hotel. We look forward to welcoming you back in the future!Kind regards,Alex Team

8/10 Good

Fiona

Stayed 1 night in Dec 2023
Response from Alex Team on 20 Jan 2024
Hi Fiona,Thanks for leaving us with an amazing rating.Kind regards,Alex Team

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived in perth for 4-5 years and I still visit a couple times a year for work. I always stay in Alex hotel. Its location is fantastic, the rooms/bathrooms are great and the service is on point. I will continue staying here on my future trips
Stayed 7 nights in Dec 2023
Response from Alex Hotel on 6 Jan 2024
Hi James, Thanks you so much for this great review ! It's always a pleasure to know people are coming back. We hope to see you again soon. The Alex Hotel Team

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Alex Hotel on 6 Jan 2024
Hi Sam, Thank you for this amazing review ! We hope to see you the next time you're in Perth. The Alex Hotel Team

10/10 Excellent

Lee M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Awesome location, clean with friendly staff. I think it would be handy to provide shower caps for guests. :) otherwise a top notch stay. Would definitely consider booking a room here again.
Stayed 1 night in Dec 2023
Response from team Alex on 11 Dec 2023
Hi Lee, thank you very much for leaving a great review. We really appreciate it, and the feedback too. We hope to welcome you again at Alex!Best wishes, team ALEX

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Alex Hotel on 6 Jan 2024
Hi Marc, Thank you for this great review. We're glad you enjoyed your stay and hope to see you again soon. The Alex Hotel Team

10/10 Excellent

A J WILSON

Stayed 1 night in Dec 2023
Response from Alex Team on 9 Dec 2023
Hi Wilson, Thanks for your great review. We're so glad that you liked our hotel and enjoyed staying with us. We look forward to welcoming you back! Kind regards, Alex Team

6/10 Okay

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is in a great location. Close to restaurants and bars. Was a little disappointed to have no bar fridge or wardrobe in our room.
Stayed 1 night in Dec 2023
Response from Alex Hotel on 5 Dec 2023
Hi Jasmin, Thank you for taking the time to leave review following your stay with us. We're glad you enjoyed the hotel ! We are trying to be sustainable, hence why we do not have fridges in the rooms, however we have one in the breakfast area that you are welcome to use. We hope to see you again at the Alex Hotel. Kind regards, The Alex Hotel Team

6/10 Okay

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service
The staff were brilliant and the room was comfortable. It is a great place to stay for trains and public transport as well as night life and restaurants. GF options for breakfast were offered -toast, yoghurt and fruit. Barista coffee at breakfast was a treat. We did have a few issues with the room. The air conditioning cut out a couple of times in the middle of the night and we woke up each time this happened, as the room became too hot. Had to restart the air conditioning each time. Be prepared for no fridge or tea/coffee making facilities. They are offered communally but I do like to be able to enjoy these items in my room. The bathroom had two shower hoses. A waterfall one and a movable one on a hose. The hose head kept hitting the shower wall and every time it was adjusted it would swing back to the shower wall. So we tried to use the waterfall shower head but the button kept adjusting back to the hose head. It was very frustrating. The final thing was the shower gel and liquid hand soap were so watered down that it was like washing your hands/body with just water. Not very hygienic. These are all maintenance issues. The hotel had some really lovely spaces and we felt welcomed to use them.
Stayed 2 nights in Nov 2023
Response from Alex Team on 9 Dec 2023
Hi Rosemarie, we really appreciate that you took a time to leaving us a review. We're glad that you liked our staff and breakfast. Our rooms do not come with mini fridges due to our commitment to sustainability. We will fix the shower, so it won't be a problem for our future guests, thanks for letting us know :). Looking forward to welcoming you back in the future! Kind regards, Alex Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great relaxed vibe. Would stay again any time.
Stayed 2 nights in Nov 2023
Response from Alex Hotel on 11 Dec 2023
Hi Micheal, Thank you for taking the time to write a review. We're glad you had a great stay and would love to see you again at the hotel. Have a great day, The Alex Hotel Team

8/10 Good

Tatiana

Stayed 4 nights in Nov 2023
Response from Alex Hotel on 5 Dec 2023
Hi Tatiana, Thank you for your review, we're happy you enjoyed your stay. Kind regards, The Alex Hotel Team

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for enjoying cultural and dining experiences in Northbridge/Beaufort Street. Close to the broader Perth CBD. The standard of fixtures and fittings is very high and the staff very welcoming. Great continental breakfast too.
Stayed 1 night in Nov 2023
Response from Alex Team on 2 Dec 2023
Hi Stewart,Thanks for leaving us a review. We're so glad that you enjoyed your stay and dining experience with us and hope you had the chance to explore our beautiful city! Looking forward to welcoming you back in the future.Kind regards,Alex Team

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great potition in Perth. The staff are wonderful and very friendly. The room was clean and had everything you needed. I would highly recommend this hotel.
Stayed 7 nights in Nov 2023
Response from Alex Team on 2 Dec 2023
Hi Stephen,Thanks for leaving us a review. We're so glad that you're pleased with our service, as well as our amenities. Looking forward to welcoming you back in the future!Kind regards,Alex Team

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms are simply furnished with most modern conveniences. The rooms are clean and comfortable. It would be great to have a option for a small fridge in the room. Otherwise, venue is central, convenient and all staff very helpful and friendly - would stay again, Only small complaint would be the $200 bond, which was a surprise charge at check in - the fee is charged to the card immediately, but can take 5-7 days to be returned to the card.
Stayed 1 night in Nov 2023
Response from Alex Team on 2 Dec 2023
Hi Fiona,Thanks for leaving us a review. Due to our commitment to sustainability we do not provide mini fridges in the rooms but our communal fridge on the mezzanine is available for all guests to use 24/7. The bond is usually taken a a pre-authorisation and should return to your account after your check-out, but may experience some delays depending on the bank so we recommend checking with them if you are experiencing any issues with that. Looking forward to welcoming you back in the future!Kind regards,Alex Team

10/10 Excellent

Steph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Great Northbridge location, friendly staff, delicious breakfast included and the late check out was a big plus.
Stayed 1 night in Nov 2023
Response from Alex Team on 2 Dec 2023
Hi Steph,Thanks for leaving us a review. We're so glad that you enjoyed your stay with us, as well as our breakfast buffet. We hope to see you again in the future!Kind regards,Alex Team

6/10 Okay

Andrew

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
A nice hotel allowing itself to become shabby. (Torn curtain, shattered headboard.) Not much in the way of room amenities. Staff seem too young and more interested in themselves than the customers. Cold and disinterested. This is a new hotel which feels like it's given up on itself already. Some maintenance and better trained staff would turn it around. Move reception to where the bar is and move the bar to the 1st floor. Make the main entrance easier to find.
Stayed 1 night in Nov 2023
Response from Alex Team on 23 Nov 2023
Hi Andrew,Thanks for leaving us a review and for the renovation recommendation. We're sorry that you've had a less than satisfactory experience with us and will work hard to solve these issues to ensure a pleasant experience in the future.Kind regards,Alex team

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to brass monkey, the noise of people yelling and music did not stop till after midnight and had to be up at 5. No sound insulation
Stayed 1 night in Nov 2023
Response from Alex Team on 23 Nov 2023
Hi Sheree,Thanks for leaving us a review. We're sorry to hear that the noise have disturbed your sleep throughout your stay with us, it does get pretty rowdy during the weekends due to the location of our hotel. To help with this issue we provide all guests with earplugs in the rooms- hopefully they helped!Kind regards,Alex Team

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Alex Team on 9 Dec 2023
Hello Kevin, Thanks for leaving us a review. We're glad that you liked our hotel and enjoyed your stay here. We look forward to welcoming you back! Kind regards, Alex Team

8/10 Good

Em

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love staying at the Alex, always good!
Stayed 1 night in Nov 2023
Response from Alex Team on 16 Nov 2023
Hi Em,Thank you for leaving us a review- we're so glad that you enjoyed yourself during your stay with us and we always look forward to welcoming you back!Kind regards,Alex Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not suitable for business travelers.
Everything but the rooms are great. Great continental breakfast, great lobby and bar, but the rooms are super bare, very little amenities, and super under-equipped. Nice hotel, but definitely not suitable for business travellers. There’s no chair, no desk, no tea or coffee, no kettle, no ironing board. The shower water pressure is very low, and the bathroom tap sprays everywhere. The chromecast TV didn’t work either. Cosy hotel, not cosy rooms. Only one lift which is very slow, and checkin process was a bit laborious. Definitely a very ‘mid range’ 3 star kind of hotel and definitely not suitable for business travel for our team.
Stayed 3 nights in Nov 2023
Response from Alex Team on 16 Nov 2023
Hi Anonymous,Thank you for your review- we really appreciate it. We're so glad that you enjoyed our continental breakfast buffet. Tea and coffee facilities are available at the mezzanine for all guests to use 24/7, and ironing boards are available on each floor for all guests to access upon inquiring with our reception staff. While smaller rooms do not usually come with a desk and chair, that could certainly be provided upon request as well. Kind regards,Alex Team

10/10 Excellent

Melaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alex Team on 16 Nov 2023
Hi Melaney,Thank you for your amazing rating! We look forward to welcoming you back in the future!Kind regards,Alex Team

4/10 Poor

Timothy

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Alex Team on 16 Nov 2023
Hi Timothy,We're sorry to hear that you had a less than satisfactory experience with us, please feel free to let us know how we can do better and we'll strive to improve your experience with us in the future!Kind regards,Alex Team

10/10 Excellent

Dallys

Liked: Amenities
Boutique hotels are the best common areas are very personal, they invite me to talk to other guests, when travelling alone it’s really nice to talk with someone.
Stayed 1 night in Nov 2023
Response from Alex Team on 16 Nov 2023
Hi Dallys,Thank you for your amazing review- we really appreciate it. We're so glad that you had an amazing experience with us, and we hope that you made a couple of friends that made your travels even more enjoyable! Looking forward to welcoming you back in the future!Kind regards,Alex Team

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Alex Team on 18 Nov 2023
Hi Mielissa,Thanks for the amazing rating- we look forward to welcoming you back!Kind regards,Alex Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Alex Team on 16 Nov 2023
Hi Mary,Thank you for your amazing rating! We look forward to welcoming you back in the future!Kind regards,Alex Team

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manon on 22 Oct 2023
Hi B, thank you for taking the time to leave such a great review! We're happy to see that you've enjoyed your stay and look forward to welcoming you again. Best wishes, team Alex

10/10 Excellent

Seri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always excellent. Been staying here for a few years now. It’s my hitek of choice in Perth.
Stayed 1 night in Oct 2023
Response from Alex Team on 20 Oct 2023
Hi Seri,Thanks for leaving us a review- we're so glad that you've enjoyed your stay per usual and we're always glad to have you! Looking forward to see you again!Kind regards,Alex Team

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and great service and breakfast options with free barista coffee! Loved it
Stayed 5 nights in Sep 2023
Response from Alex Team on 14 Oct 2023
Hi Tracy,Thanks for leaving us a review- we really appreciate it. We're so glad that our location were to your liking, as well as our service and brekkie as well! Looking forward to welcoming you back in the future!Kind regards,Alex Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alex Team on 6 Oct 2023
Hi Laura,Thanks for leaving us a review!Kind regards,Alex Team

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Alex Team on 6 Oct 2023
Hi Ben,Thanks for leaving us a review!Kind regards,Alex Team

8/10 Good

Brenroi

Liked: Cleanliness, staff & service, property conditions & facilities
I hope the breakfast has a lot more variety such as the english breakfast ( scramble eggs, bacon, hashbrowns, and etc…) just to cover up the price you are paying for.
Stayed 4 nights in Sep 2023
Response from Alex Team on 6 Oct 2023
Hi Brenroi,Thanks for leaving us a review! While we do not provide hot breakfast, we hope you enjoyed our continental brekkie, featuring a selection of freshly baked bread and pastries delivered to us daily from Bread in Common, house-made granola, and more!Kind regards,Alex Team

10/10 Excellent

Sarka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely little place. I enjoyed the convenient location and pleasant common area. The breakfast was lovely and a barista coffee an excellent addition. Thank you
Stayed 4 nights in Sep 2023
Response from Alex Team on 16 Sept 2023
Hi Sarka,Thanks for leaving us a review, we're so glad that you enjoyed our continental breakfast buffet and coffee! Looking forward to welcoming you back!Kind regards,Alex Team