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"Poorly staffed, no maid service.disgusting "

"Room #1 was freezing and the heating didn’t work. The staff were helpful and moved me to room #2, which was also freezing. But, in room number #2 the barely functioning heater was able to raise the temp to a barely tolerable temp. I staid snuggled in bed and got a lot of reading done. "

"The rooms and common areas were very clean, the staff was friendly"

"Berkshires Untold is an old roadside motel that has been very spiffed up. The rooms are small but clean, comfortable, and nicely decorated and updated. Our bed was comfy with high end linens and a nice updated bathroom. The major drawback to the room is the very noisy HVAC unit. There's a super cozy, attractive lounge area and a charming little restaurant and bar. The menu is small but the food is quite good and having an onsite restaurant is convenient. The price we paid for a very off season Saturday night was excellent, but the rates really jack up during the summer Tanglewood season, far beyond what one would expect for a small motel room. The staff is friendly and professional, and dogs are welcome for an $85 fee. All in all, this is a very nice and sometimes very affordable Berkshires option. "

"Yes "

"Room needs a cleaning and an update. Peeling paint in the bathroom."

"Great staff."

"My room was 79 degrees. I called and someone was sent up promptly to fix. He came in the room, worked for about 10-15 mins and said it was set. The room did not cool down and it was a terrible nights sleep."

"very clean and friendly staff"