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Reviews of ROOST East Market

4 out of 5
ROOST East Market
1199 Ludlow Street, Philadelphia, PA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 319 out of 385 reviews" "
Rating 8 - Good. 44 out of 385 reviews" "
Rating 6 - Okay. 8 out of 385 reviews" "
Rating 4 - Poor. 7 out of 385 reviews" "
Rating 2 - Terrible. 7 out of 385 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jovan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I am no stranger to the Roost East Market, this is my go to getaway. Typically I have zero issues, this time none of the TV’s in the bedrooms were working. When I reached out to the front desk the lady was unable to assist me nor did she offer any valuable solutions. I was told if it’s not the Apple TV which was in the living room then she couldn’t help me. I wish the staff didn’t change as much, they used to be extremely helpful in the past.
Stayed 2 nights in May 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out. Helpful staff
Stayed 2 nights in May 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Austin Ginsberg on 10 May 2024
Hi Alisha, it was great having you stay with us. We hope to see you again soon!

10/10 Excellent

jean-pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Well stocked kitchen for apartment rental. Gym could use some foam rollers
Stayed 1 night in May 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and fully equipped rooms, great location, professional and friendly staff, access to 3rd floor amenities ie workspace, pool, gym, outdoor terrace. Great experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, big apartment with all the amenities that you need for your stay! Very clean and comfortable. We loved the location!
Stayed 1 night in Apr 2024
Response from Erica Stumm on 22 Apr 2024
Thank you for your kind words, Ursula. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Ashley

Stayed 2 nights in Apr 2024
Response from Austin Ginsberg on 10 May 2024
Hi Ashley, it's great to see you enjoyed your stay! Hope to see you again the next time you're in town.

10/10 Excellent

Mardi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband needed treatment at Jefferson. I chose the Roost because of its location. It is hard to find because of its sign. It is fabulous. I loved the apartment and its amenities. I was worried because I would be alone walking back and forth to Jefferson. There are security guards out patrolling the street. It is close to restaurant and an organic grocer. I was impressed with the staff. They were very helpful. I would stay again.
Stayed 2 nights in Apr 2024
Response from Irena O on 17 Apr 2024
Dear Mardi,We are happy to hear that you felt safe and comfortable staying with us and wishing your husband a speedy recovery! Please come back soon, but just for pure leisure!

10/10 Excellent

Lesa

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveller
Liked: Amenities
Luxury doorman building for a night
Stayed 1 night in Mar 2024
Response from Austin Ginsberg on 31 Mar 2024
Hi Mark, thank you for staying with us at Roost East Market. We hope to see you again the next time you're in Philadelphia!

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with our 3 year old for 2 nights. Loved the location and the amount of room and amenities that came with the property. Enjoyed the fire pits one night on the 3rd floor patio. Right down the block from Reading Market. We parked in the lot around the corner. The staff here are SO nice. Everyone we met was personable and friendly. We had one small issue, and the front desk rectified it immediately and followed up later in the day. We loved our stay here and would love to return.
Stayed 2 nights in Feb 2024
Response from Erica Stumm on 26 Feb 2024
Thank you for your kind words, Emily. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 1 night in Feb 2024
Response from Irena O on 25 Feb 2024
Thank you Shawn for your amazing review! We are happy that you enjoyed the stay and hope to see you again soon!

10/10 Excellent

tisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erica Stumm on 26 Feb 2024
We are delighted that you enjoyed your stay, Tisha!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Excited to stay again!
Stayed 2 nights in Jan 2024
Response from Irena O on 24 Feb 2024
Dear Glenn,We are exited that you enjoyed the stay and will come back again! We hope we will exceed your expectations!

10/10 Excellent

tisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Irena O on 24 Feb 2024
Dear Tisha,Thank you for taking time and giving us a 5 out of 5! We are happy that you enjoyed the stay and hope to host you again soon!

10/10 Excellent

Ivana

Stayed 2 nights in Feb 2024
Response from Irena O on 25 Mar 2024
Dear Ivana,Thank you for staying with us at Roost East Market. I see you had a great stay and hope to see you again soon!

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much larger than I thought, well stocked with everything that you could need.
Stayed 2 nights in Feb 2024
Response from Irena O on 15 Feb 2024
Dear Ivan,Thank you for staying and enjoying everything Roost Philadelphia has to offer. We hope you will come back and stay with us again soon!

10/10 Excellent

Terrance

Liked: Amenities
Stay was great as usual, staff was professional and helpful, especially Ms.T, head of housekeeping.
Stayed 4 nights in Feb 2024
Response from Irena O on 10 Feb 2024
Dear Terrance,Thank you for your kind words and also acknowledging Toya our head housekeeper. We are very happy that you enjoyed your stay and hope to see you again soon !

10/10 Excellent

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give 10 starts for this place.
I would give 10 stars! Wonderful staff! Toya is the kindest and she truly love helping people! All the front desk people were wonderful as well! We will definitely come back and stay longer than a weekend! Thank you for making our experience unforgettable!
Stayed 2 nights in Jan 2024
Response from Irena O on 10 Feb 2024
Dear Fernanda,Thank you so much for choosing Roost for your lodging destination. We are so glad that Toya and rest of the team helped enjoy the stay. Please come back and stay with us again soon!

8/10 Good

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better for longer stays
Overall pleasant experience! Was hard to find the building, a bit hidden and unclear signage. More of an apartment building than hotel. I can see how this would be great for longer stays with the full kitchen etc. But there’s no basics like oil or salt and pepper or cream etc in the room. I had a hard time getting the oven and coffee grinder to work but the staff was very helpful and kind in assisting me. I was disappointed the bathtub was not a standalone clawfoot tub as advertised. That’s one of the main reasons I booked. I also don’t think the mattress was a tempur pedic as I have one at home… but the bed was still comfy and I slept well. I liked the separation of living room and bed room.
Stayed 1 night in Jan 2024
Response from Irena O on 10 Feb 2024
Dear Martha,Thank you for staying with us at Roost Philadelphia and providing a feedback. We are Luxury Boutique Apartment Hotel and hosting extended stay guests, but also welcome to stay for a shorter time too. We providing a coffee beans for the guest enjoyment. Apologies for the coffee grinder issues and we addressed it already that the next time it will not happen again. We hope that we can host you again in near future!

10/10 Excellent

Leland

Business traveller
Liked: Amenities
Really enjoyed the amenity floor. Plenty of space and comfortable .
Stayed 3 nights in Jan 2024
Response from Irena O on 19 Jan 2024
Dear Leland,Thank you for the feedback! Awesome guests deserves awesome service! Please come back and stay with bus again soon!

10/10 Excellent

Gary, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Irena O on 16 Jan 2024
Dear Gary,Thank you for staying at Roost Philadelphia and providing a feedback. We happy you enjoyed the stay and hope to see you back soon!

10/10 Excellent

Zhongquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Irena O on 13 Jan 2024
Dear Guest,Thank you for staying at Roost Philadelphia and providing us feedback. We are happy that you enjoyed the stay and hope to host you agin soon!

10/10 Excellent

Anke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Irena O on 13 Jan 2024
Dear Anke,Thank you for staying at Roost Philadelphia and providing us feedback. We are happy that you enjoyed the stay and hope to host you agin soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Irena O on 13 Jan 2024
Dear Jason,Thank you for staying at Roost Philadelphia and providing us feedback. We are happy that you enjoyed the stay and hope to host you agin soon!

10/10 Excellent

Osbornay

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Dec 2023
Response from Irena O on 13 Jan 2024
Dear Osbornay,Thank you for staying at Roost Philadelphia and providing us feedback. We are happy that you enjoyed the stay and hope to host you agin soon!

8/10 Good

Leland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Irena O on 21 Dec 2023
Dear Leland,We’re really grateful and appreciate you taking the time to share your rating with us. If there is anything we can do to improve- please let us know!Warm Regards

10/10 Excellent

ROGER

Stayed 1 night in Dec 2023
Response from Irena O on 13 Jan 2024
Dear Roger,Thank you for staying at Roost Philadelphia and providing us feedback. We are happy that you enjoyed the stay and hope to host you agin soon!

10/10 Excellent

Kailin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and convenient place
Response from Irena O on 10 Feb 2024
Dear Kailin,Thank you staying with us and providing a review. We are very happy that your stay was good and hope to host you again soon!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Place was great! View was great!!!
Stayed 2 nights in Dec 2023
Response from Irena O on 14 Dec 2023
Dear Jason,Thank you for choosing Roost for your lodging destination. We are very happy that you enjoyed the stay and hope to see you again soon!Happy Hollidays!

10/10 Excellent

N.E.R.D

Stayed 1 night in Dec 2023
Response from Irena O on 11 Dec 2023
Dear N.E.R.D,Thank you for taking time and giving us a review. We are very happy that you enjoyed the stay and hope to see you again soon!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Irena O on 11 Dec 2023
Dear Iris,Thank you for taking time and giving us a review. We are very happy that you enjoyed the stay and hope to see you again soon!

10/10 Excellent

Alexander F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasic accomodation -well decorated, clean suites with a full kitchen including a real stove, which is why we chose it. Only complaint is that they could not offer a late checkout, so we ended up paying for a full extra day only to stay a couple of hours beyond checkout.
Stayed 2 nights in Nov 2023
Response from ROOST Management on 29 Nov 2023
We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Yanira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ROOST Management on 29 Nov 2023
We are delighted to hear that you enjoyed your stay!

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities
For what it is, this is a decent property. It is essentially corporate housing—clean but slightly warn, with fixtures and materials that look better than they are. Great if you want/need to stay a while and avoid eating out (full kitchen) or like extra space. Sort of like a “grown up” dorm building, with recent graduates, long stay business travelers and people who unexpectedly find themselves without their previous home. As long as you don’t expect a high-end residential apartment experience, this can serve your needs. If you are visiting for just a few nights, a full-service hotel is probably a better choice at the same price.
Stayed 2 nights in Oct 2023
Response from ROOST Management on 1 Nov 2023
Thank you for your feedback, Seth.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for sightseeing etc. An appartment, rather than hotel room suited us much bettter. AC was a little noisy, however we did not need it due to the time of year we visited. Little point having a security safe in the apartment unless it is bolted down.
Stayed 8 nights in Oct 2023
Response from Irena O on 27 Oct 2023
Dear Linda,Thank you for staying with us and providing a feedback. We are happy that you enjoyed the stay and hoping to host you again soon!

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from ROOST Management on 1 Nov 2023
We are delighted to hear that you ejoyed your stay!

10/10 Excellent

Maria

Stayed 3 nights in Oct 2023
Response from ROOST Management on 26 Oct 2023
We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Irena O on 23 Oct 2023
Thank you so much for taking your time and giving us a review. We are happy that you had a great stay and hope to host you again soon!

10/10 Excellent

Margarita, Bridgewater

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely property! The location is perfect, walkable to many nice restaurants and bars, and the tourist attractions, as well as Readington Terminal food market. I especially loved the outdoor heated pool where you could swim laps. Also fantastic that the property is dog friendly, and that you are in a hotel but really you are in an apartment with a bedroom, kitchen and bathroom with all the amenities. I would love to stay there again!
Stayed 2 nights in Oct 2023
Response from Irena O on 23 Oct 2023
Dear Margarita,Thank you so much for taking your time and giving us a review. We are happy that you had a great stay and hope to host you again soon!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 2 nights in Oct 2023
Response from Irena O on 23 Oct 2023
Dear Ronald,Thank you so much for taking your time and giving us a review. We are happy that you had a great stay and hope to host you again soon!

10/10 Excellent

Arisara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Irena O on 23 Oct 2023
Dear Arisara,Thank you so much for taking your time and giving us a review. We are happy that you had a great stay and hope to host you again soon!

10/10 Excellent

Sage

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd floor has a very chill vibe
Stayed 5 nights in Oct 2023
Response from Irena O on 23 Oct 2023
Dear Sage,Thank you so much for taking your time and giving us a review. We are happy that you had a great stay and hope to host you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 3 nights in Oct 2023
Response from Irena O on 11 Oct 2023
Dear Kevin,Thank you so much for taking your Tim and giving us a feedback. We happy that you enjoyed your stay and hope to host you again soon!Sincerely

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from ROOST Management on 10 Oct 2023
Thank you, Daniel. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Kimberly

Clean, spacious apartment in an excellent location. Wonderful common spaces on the 3rd floor—kitchen, fitness center, library, pool table, outdoor heated pool, decks with comfy seating and space heaters, coffee machine available 24/7. Very reasonably priced given its space and amenities.
Stayed 2 nights in Sep 2023
Response from ROOST Management on 26 Sept 2023
Thank you for your kind words, Kimberly. We are delighted to hear that you enjoyed your stay!

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful hotel, loud A/C
Roost East Market is conveniently located to many attractions, restaurants, bars and activities. The staff was friendly and helpful and the accommodations were excellent and a great value. The only issue we had was the A/C is insanely loud - which seems to be the case at a lot of hotels. It can be turned off, but if you stay during warm weather, that won't be an option. If you're a light sleeper, this isn't the place for you. But if you don't mind the noise, the facility overall is very nice.
Stayed 2 nights in Sep 2023
Response from Irena O on 23 Sept 2023
Dear Eva,Thank you for staying with us at Roost East market and taking the time giving us a feedback. We are dedicated to provide best guest experience in Philadelphia and your experience helps us to improve it. We are looking to A/C issues and will address it ASAP.Warm Regards

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area had alot of places to shop close by
Stayed 3 nights in Sep 2023
Response from Irena O on 23 Sept 2023
Dear Celia,Thank you for choosing Roost Hotels for your lodging destination. We are happy that you enjoyed the stay and hoping to host you again soon!Warm Regards

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and hospitable during our stay. Would definitely recommend staying there again!
Stayed 1 night in Sep 2023
Response from Irena O on 23 Sept 2023
Dear Elizabeth,Thank you for choosing Roost Hotels for your lodging destination. We are happy that you enjoyed the stay and hoping to host you again soon!

10/10 Excellent

Lakana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed blew our minds. Beautiful apartment.
Stayed 1 night in Sep 2023
Response from Seamus on 16 Sept 2023
Thank you so much for your kind review! We are thrilled you enjoyed your accommodations and we look forward to your return.