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Reviews of Cambria Hotel Philadelphia Downtown Center City

3 out of 5
Cambria Hotel Philadelphia Downtown Center City
219 S Broad St, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 471 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Manuel Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general is good but the vibe around the hotel is a kind of unsafe. The front desk people is nice but not too friendly
Stayed 1 night in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you, Manuel. We appreciate your feedback.

6/10 Okay

Kianna, Limerick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, which is was the most important thing. Dining was difficult as I wanted to have breakfast before I left for work. After waiting a long time for a server to come and greet me, I had to go to the front desk and ask for someone. When she arrived, I was told that it would be “a while” because the cook was new, he was working by himself and there were several orders before mine in addition to the room service orders. So I did not eat there the entire week.
Stayed 5 nights in Apr 2024
Response from Maurice-GM on 3 May 2024
So sorry Kianna, We will address the the F&B team.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you, Kevin, for the feedback!

6/10 Okay

Dianne

Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and helpful. The room was dirty, did sweep the floors or clean the hair out of the shower. Other than the volleyball team making noise, it was very quiet.
Stayed 3 nights in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you, Dianne; we appreciate your feedback!

10/10 Excellent

Daniela, Acton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in the Center City. Convenient location.
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Daniela! We are delighted you enjoyed our center city location.

10/10 Excellent

Antonia

Great service !! The Front desk clerk , she is amazing. Wonderful sparking personality. The cleaning staff, friendly and very helpful.
Stayed 4 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Great Antonia! We get excited when our staff gets mentioned. Thank you!!

6/10 Okay

Sixto

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Sixto.

10/10 Excellent

Albert, CHICAGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out for a business trip - Convenient location for work and dining.
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Albert. We are glad you enjoyed our Center City location.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Carlos!!

8/10 Good

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I am claustrophobic. The one small window made me uncomfortable. The lighting was not warm. The bathroom was modern and very pretty. It had an abundance of grab bars.
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Cheryl. Sorry, you found the room not to your liking.

8/10 Good

McKenzie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room wasn’t cleaned very well
Stayed 1 night in Apr 2024
Response from Maurice-GM on 15 Apr 2024
Thank you, Mckenzie; I will share your feedback with the Housekeeping Manager.

10/10 Excellent

Chrystal, Fitchburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Chrstal!!

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very center to everything! Super convenient!
Stayed 4 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Frank. We are delighted you enjoyed our location.

10/10 Excellent

Lionel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all. It served it's purpose and the front desk staff were very pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Maurice-GM on 15 Apr 2024
Thank you for the 5 ratings!!

8/10 Good

Jing, Staten Island

Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you Jing!!!

8/10 Good

Kevin, washington

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there was no carpet on the floors so the room felt cleaner. What I didn’t like is there is a club on the rooftop so in front of the hotel on weekend nights there’s usually a bunch of youngsters hanging out which we didn’t care for.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 15 Apr 2024
Thank you Kevin

10/10 Excellent

Dilpreet

Stayed 3 nights in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Angeline, Scranton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maurice-GM on 10 Apr 2024
Thnak you!

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you, Todd. We are disappointed we failed to meet your expectations.

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad to have easy walking access to the city!
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

6/10 Okay

Constance, Bronx

Travelled with family
Disliked: Cleanliness, staff & service
The bathroom floor had strands of hair and the beddings were dirty.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

10/10 Excellent

Kamille

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this hotel. I went for a concert and stayed the weekend. The staff was very accommodating and knowledgeable about the area. They also gave tips on how to maneuver through the city effectively. Their rooftop lounge is beautiful, I’ll definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you! Kamille

10/10 Excellent

Leonard

Stayed 2 nights in Mar 2024
Response from Maurice-GM on 3 May 2024
Thank you Leonard, we appreciate the 5 out of 5 rating

10/10 Excellent

Brittany

Steve was great! Accommodating and ensured my stay was a great experience! Thank you.
Stayed 1 night in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

10/10 Excellent

Amani

Stayed 1 night in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you Amani.

8/10 Good

Yancarlos

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you !

10/10 Excellent

ashia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel check in was easy. The valet attendant Rain was extremely rude and needs to be fired immediately. Outside of that negative situation my stay was good.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you, I will past your feedback to the Valet company.

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Great location. The staff was very friendly and helpful. Rooms were spacious. Hotel was safe, I love how you needed a room key to work the elevator. Decor was a bit dated but nothing major. My only concern was our entire hallway smelled like cigarettes.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you, we are sorry for the other guest who have no consideration

8/10 Good

Virginia

Stayed 1 night in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Located in the heart of the arts district near theatres, restaurants, and retail.
Stayed 1 night in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, Michael we are delighted you enjoyed your stay.

8/10 Good

Rainer, Miami

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Not as clean as expected
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you for your feedback.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway and bus line. Rooms are clean and comfortable. Buffet breakfast is also good for $19
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you!! I am looking forward to seeing you on your next trip to Philadelphia.

6/10 Okay

Zipporah

Disliked: Cleanliness, staff & service
The floors were really dirty. I chose this hotel because I don’t like carpet, and I think carpet is gross, but it seems like they haven’t cleaned this floor in weeks. I walked a few minutes in my socks and the bottom of my white socks were black. Housing keeping only replaced towels when they came into my room. They did not clean anything or make the bed. Overall, I like the room layout and the bed was very comfortable. It is a great location and it’s close to everything.
Stayed 4 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you for your Feedback.

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, John; we are delighted you enjoyed your stay.

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the people who work here are really nice and very helpful had a great time outside of the weather
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, John; we are delighted you enjoyed your stay.

4/10 Poor

briana

Disliked: Cleanliness
Not worth the money. Had many issues with this hotel. Best service I received was at the bar in the hotel.
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thak you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, John; we are delighted you enjoyed your stay.

6/10 Okay

Michael

Travelled with partner
Liked: Property conditions & facilities
Honestly, the only reason the hotel gets an average rating is because of the excellent service from the front desk staff. The lady at check-in, the manger, and both the individuals at check-out were great. The young man who came and changed our linen because the sheets on the bed were dirty was very helpful too and we appreciate you all. The bartender though, an older guy, seems like he could use a little customer service refresher. Also, we noticed a random safety pin on the bathroom floor after we came back from dinner, but we know we don’t/didn’t travel with or purchase any safety pins and we had both been in the bathroom multiple times. Going back to the bed sheets needing to be changed because not only did the sheets have stains but there were actual crumbs on the mattress and couch. Lint/dirt on the bathroom counter and hair in the shower. We have pictures/videos if management would like to see, feel free to reach out.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 22 Mar 2024
Thank you for your feedback. I will share your feedback with my team.

10/10 Excellent

Altagracia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maurice-GM on 22 Mar 2024
Thank you for your 5 rating.

10/10 Excellent

Hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelent location and staff
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 18 Mar 2024
Thank you Hayward !!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for our stay in Philadelphia. Great location with easy access to everything by walking or subway.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 15 Mar 2024
Great Kevin! We can't wait to see you again on your next trip to Philadelphia.

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 18 Mar 2024
Thank you Mark!

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maurice-GM on 15 Mar 2024
Thank you Barbara,

10/10 Excellent

Vilma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have valet, all parking is pretty pricey but the valet is way cheaper than public parking! The bathrooms are super nice and have Bluetooth speakers & the beds were super comfortable
Stayed 1 night in Mar 2024
Response from Maurice-GM on 13 Mar 2024
Thank you Vilma, We are delighted you enjoyed your stay. looking forward seeing you on your next trip to Philadelphia.

6/10 Okay

NORMA

Liked: Property conditions & facilities
The room was very nice and big for a standard room. I felt safe. Housekeeping was non existance. We were suppose to be refreshed on the 3rd day. That didnt happen. I text for towels. I called and nothing finally went to lobby for myself. Then ti find out we didnt have tiolet paper.. If you are not going to daily housekeeping then stock enough items or do what you suppose to do. The same for trash. Put a receptacle on each flioor. Those tiny waste baskets donot work when you have takeout containers..
Stayed 4 nights in Mar 2024
Response from Maurice-GM on 12 Mar 2024
Norma, we service guest rooms daily unless you place your DND sign.

4/10 Poor

Alex

Liked: Cleanliness
Response from Maurice-GM on 13 Mar 2024
Thank you, Alex, I'm sorry we didn't meet your expectations.

10/10 Excellent

Kishuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the downtown area and close to all attractions via walking or 10 minute taxi ride.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 12 Mar 2024
Thank you Kushuan, we appreciate your rating of 5

8/10 Good

Marilyn

Liked: Staff & service
Disliked: Cleanliness
room Was dirty
Stayed 1 night in Mar 2024
Response from Maurice-GM on 12 Mar 2024
Marilyn, I'm sorry to hear about your room. I will share your feedback with the team.

6/10 Okay

Jada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The electricity was out on March 5th 2024 they should have never rented rooms out this was a big inconvenience
Stayed 1 night in Mar 2024
Response from Maurice-GM on 9 Mar 2024
We are sorry, Jada. The power company had to make emergency repairs.