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Reviews of The Rittenhouse Philadelphia

5 out of 5
The Rittenhouse Philadelphia
210 W Rittenhouse Sq, Philadelphia, PA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 516 out of 620 reviews" "
Rating 8 - Good. 66 out of 620 reviews" "
Rating 6 - Okay. 19 out of 620 reviews" "
Rating 4 - Poor. 11 out of 620 reviews" "
Rating 2 - Terrible. 8 out of 620 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Travelled with partner
The hotel is old. The heat/AC system in our suite was so noisy we had to leave it turned off. The layout of the room was old. The mattress wasn’t great. There was no elevator security, like having to scan a hotel key before going upstairs, and no one at the hotel entrance really paid attention to who was coming in, so I didn’t feel safe sometimes. They charged $70/day for overnight parking, a total ripoff. The restaurants are good, but I wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from R Archambault on 29 Apr 2024
Thank you Patricia for your thoughtful review. The safety and well being of everyone in our hotel is of the utmost importance to us. We take your comments very much to heart and will certainly address the condition issues that you noted immediately. We sincerely hope that you do return to the Rittenhouse when your travels bring you back to Philadelphia.

10/10 Excellent

shannon, Colbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality and location
Stayed 3 nights in Mar 2024
Response from R Archambault on 22 Apr 2024
Thank you so much Shannon!

10/10 Excellent

Gloriana, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from R Archambault on 15 Apr 2024
Thank you Gloriana!

10/10 Excellent

Carlos, miami

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Mar 2024
Response from R Archambault on 22 Apr 2024
Thank you Margaret!

10/10 Excellent

Dalia, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a luxury, classic hotel that feels old money and fancy. You’re paying for that. Nice size rooms, excellent service. Parking is way too pricey, and wish the lobby library bar had a dimmer setting with more seating, especially in the later evening for a night cap. Really liked it and would recommend it for anyone trying to feel pampered.
Stayed 1 night in Mar 2024
Response from R Archambault on 5 Apr 2024
Thank you Dalia! We truly appreciate your thoughtful review of teh Rittenhouse. Your comment on the lighting is well taken and we have electricians coming out next week to help us to program lower settings in and outside teh Library Bar.

10/10 Excellent

Sharon, Glen Ellyn

Stayed 1 night in Mar 2024
Response from R Archambault on 22 Apr 2024
Thank you Sharon, we appreciate your rating!

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from R Archambault on 22 Apr 2024
Thank you Jason!

10/10 Excellent

Kathryn, Blue Bell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable room with a lovely view of Rittenhouse Square. Attentive staff. Great bar area
Stayed 1 night in Mar 2024
Response from R Archambault on 18 Mar 2024
Thank you for joining Us Kathryn! We hope to see you agarin soon.

10/10 Excellent

Barbara

Stayed 4 nights in Mar 2024
Response from R Archambault on 2 Apr 2024
Thank you Barbara! We appreciate your Five Star rating!

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, attentive staff. Super hot sauna. Great restaurants and desserts.
Stayed 1 night in Mar 2024
Response from R Archambault on 12 Mar 2024
Thank you for joining us Danielle! We are thankful for your rating and review of The Rittenhouse- I will be sure to share it with our pastry chef and her team!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff here is remarkable. They are everything a hotel of the caliber of The Rittenhouse would want and more! Thank you for a wonderful stay.
Stayed 2 nights in Mar 2024
Response from R Archambault on 11 Mar 2024
Thank you Barbara! I look forward to sharing your comments with the team. We hope to see you again the next time you visit Philadelphia!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R Archambault on 2 Apr 2024
Thank you Melissa!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and property was very clean.
Stayed 1 night in Mar 2024
Response from R Archambault on 4 Mar 2024
Thank you so much Kevin for staying with us. We are proud to be your home here in Philly and appreciate you taking the time to rate and review The Rittenhouse!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from R Archambault on 27 Feb 2024
Thank you Gina! We are grateful to have you as our loyal guest and to receive your highest rating.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from R Archambault on 2 Apr 2024
Thank you Alison!

10/10 Excellent

Randi

Stayed 2 nights in Feb 2024
Response from R Archambault on 2 Apr 2024
Thank you Randi!

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 2 nights in Feb 2024
Response from R Archambault on 21 Feb 2024
Thank you Roy! We hope to earn your highest rating on your next visit to The Rittenhouse.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay Staff were very friendly
Stayed 1 night in Feb 2024
Response from R Archambault on 12 Feb 2024
Thank you William! We truly appreciate your highest rating and thoughtful comment regarding our team.

8/10 Good

Spiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from R Archambault on 2 Apr 2024
Thank you for joining us Spiro! Please let us know how we may earn your highest rating on future visits.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from R Archambault on 2 Apr 2024
Thank you Katherine!

10/10 Excellent

Khidir, Ridgewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a traditional property. Very nice staff.
Stayed 2 nights in Jan 2024
Response from R Archambault on 2 Feb 2024
Thank you Khidir, we truly appreciate your highest rating and comments!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It does not get any better. This is a destinations say. I have stayed in hundreds of hotels over my career, and this one is the best.
Stayed 2 nights in Jan 2024
Response from R Archambault on 29 Jan 2024
Thank you John! We appreciate your highest rating for The Rittenhouse!

8/10 Good

Rosanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early but room was not ready until close to 6pm (3 hours after check in ) . We had dinner reservations at 645 pm and after having been out all day, we wanted to shower and have down time.. but that didn’t happen. The front desk staff and management went above and beyond in making it up to our group - by adding some additional perks and extending check out. Room magnificent and view of park was amazing! Amazing breakfast at LaCroix. The initial check in was very disappointing and off putting but the front desk staff and manager made up for it..
Response from R Archambault on 29 Jan 2024
Thank you Rosanna for your recent visit and thoughtful review. While recovery is important, we will be sure to use this experience to improve our service to you going forward. We value your business and your feedback very much.Sincerely, Reg ArchambaultGeneral Manager

10/10 Excellent

Lynn

Stayed 2 nights in Dec 2023
Response from R Archambault on 3 Jan 2024
Thank you Lynn. Happy new year!!

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, my 2 young kids had a great time and so did our dog. There's a room service menu for dogs, a dog park across the street, and the staff were all dog friendly. They even brought a bed and bowls for her and she got some treats. With advanced notice you can get pet sitting and dog walking, however we didn't know that but the receptionist said he could walk her for us. The in room dining was very good. Would for sure stay again
Stayed 2 nights in Dec 2023
Response from R Archambault on 3 Jan 2024
Thank you Christopher! We were happy to host you and your family at The Rittenhouse recently. Happy new year and we hope to see you in 2024!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gem of Rittenhouse Square
THE nicest hotel I have stayed in Philadelphia. Elegant, warm, friendly, accommodating staff, and probably the best bar in Rittenhouse...
Stayed 1 night in Dec 2023
Response from R Archambault on 19 Dec 2023
Thank you so much for your Rittenhouse Hotel and Library Bar review. Best wishes for a wonderful holiday season!!

8/10 Good

Gary

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from R Archambault on 12 Dec 2023
Thank you Gary! We appreciate you staying with us and taking the time to rate your stay. Hopefully we will earn a 10 of 10 from you on your next visit.

10/10 Excellent

Myron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk service was amazing !! Very accommodating and the room was spectacular.
Stayed 1 night in Dec 2023
Response from R Archambault on 11 Dec 2023
Thank you Myron! We appreciate your rating and review.Happy holidays!!

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from R Archambault on 11 Dec 2023
Thank you Dawn!Happy holidays!!

10/10 Excellent

Dolores, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is excellent. The staff go above and beyond for the guests. I will definitely return here again.
Stayed 4 nights in Nov 2023
Response from R Archambault on 28 Nov 2023
Thank you Delores! Happy holidays to you and your family and we hope to see you again soon.

8/10 Good

Nicholas Jovan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly would definitely recommend staying here I will definitely be coming again.
Stayed 1 night in Sep 2023
Response from R Archambault on 16 Nov 2023
Thank you so much Nicolas. Hopefully we can earn a Five Star rating from you on your next visit. Please let us know if there is anything we can do to make for future stays more comfortable.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from R Archambault on 15 Nov 2023
Thank you Peter!

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Very friendly and comfortable stay. I felt at home.
Stayed 2 nights in Nov 2023
Response from R Archambault on 13 Nov 2023
So happy to hear that. Thank you for making us your home away from home!

10/10 Excellent

Amr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location large spacious rooms and very friendly service
Stayed 3 nights in Nov 2023
Response from R Archambault on 10 Nov 2023
Thank you! We are grateful for both your rating and review of The Rittenhouse.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from R Archambault on 28 Nov 2023
Thank you Paul!

10/10 Excellent

Ambreen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and superb service
Stayed 3 nights in Oct 2023
Response from R Archambault on 2 Nov 2023
Thank you Ambreen!

10/10 Excellent

john

Stayed 2 nights in Oct 2023
Response from R Archambault on 28 Nov 2023
Thank you John! Much appreciated!!

2/10 Terrible

Lyle

Disliked: Property conditions & facilities, room comfort
Badly in need of an update
Unfortunately the pricing of this classic establishment does not justify the experience, and we wish we had stayed elsewhere in this prime location. Rittenhouse square has several other hotels nearby for a fraction of this, all of which are in better condition and offer full amenities.
Stayed 1 night in Oct 2023
Response from R Archambault on 27 Oct 2023
Dear Lyle,We are truly sorry you came away with such a poor impression. Please feel free to contact me directly so I may hear your feedback and see what we can do by way of recovery.Reg ArchambaultGeneral Managerrarchambault@rittenhousehotel.com

10/10 Excellent

drew

Stayed 1 night in Oct 2023
Response from R Archambault on 13 Nov 2023
Thank you Drew!

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and wonderful service.
Stayed 3 nights in Oct 2023
Response from R Archambault on 12 Oct 2023
Thank you Esther! We appreciate your Five Star rating!

10/10 Excellent

Khidir, Ridgewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property located in the heart of old Philly with many dining options and great architecture all around.
Stayed 1 night in Oct 2023
Response from R Archambault on 11 Oct 2023
Dear Khidir, Thank you for your thoughtful review of The Rittenhouse!

2/10 Terrible

allen

Stayed 1 night in Oct 2023
Response from R Archambault on 2 Nov 2023
Dear Allen,Please let us know about the specific nature of your dissatisfaction so we may address it immediately. I am truly sorry that you came away with a negative impression of us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Oct 2023
Response from R Archambault on 10 Oct 2023
Thank you for your review and rating of The Rittenhouse!

10/10 Excellent

E PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from R Archambault on 9 Oct 2023
Thank you for your top ranking! Truly appreciated.

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023
Response from R Archambault on 27 Oct 2023
Thank you Sharon!

10/10 Excellent

james

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from R Archambault on 25 Sept 2023
Thank you James!

10/10 Excellent

Bill

Stayed 3 nights in May 2023
Response from R Archambault on 22 Sept 2023
Thank you for your review of The Rittenhouse! Have a wonderful weekend.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Five Star hotel
Stayed 1 night in Sep 2023
Response from R Archambault on 20 Sept 2023
Thank you for your Five Star review of The Rittenhouse!

10/10 Excellent

TOURAJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Dominic made a stay very enjoyable. Walking distant to shopping and site seeing.
Stayed 2 nights in Sep 2023
Response from R Archambault on 18 Sept 2023
Thank you Touraj! We will be sure to share your praise with Dominic, whom I am certain will appreciate it.