Philadelphia Mills

Interior is very nicely decorated and clean. Staff is very friendly and helpful. And location could not be better for visiting historic sites

1/5 — A five-star price for a zero-star operation If you enjoy paying $750 to stand in a crowded lobby with strangers who are just as furious as you are, book here. I arrived at 3:30 for a guaranteed 4pm check-in. “Guaranteed” turned out to mean nothing. No room, no timeline, no answers — just vague shrugs from a front desk that seemed as clueless as the guests. Three hours passed. Three. The lobby filled up with other paying customers stuck in the exact same limbo, all of us doing the math on how much of our Saturday this hotel was quietly stealing from us. Eventually I stopped waiting for a hotel that couldn’t tell me if it actually had a room, and asked for my money back. That part, at least, was easy — which almost makes it worse. They can process a refund in minutes but can’t turn over a room in three hours. Then came valet, where retrieving my own car turned into its own endurance test. By that point I wasn’t surprised. The dysfunction wasn’t isolated to one desk — it ran through the whole building. This is a “five-star” hotel that can’t handle Saturday check-ins without collapsing into chaos. Charge less or staff properly — right now you’re doing neither.