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Reviews of The Pasanggrahan Royal Boutique Hotel

3.5 out of 5
The Pasanggrahan Royal Boutique Hotel
19 Front Sreet, Philipsburg

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 77 reviews" "
Rating 8 - Good. 30 out of 77 reviews" "
Rating 6 - Okay. 9 out of 77 reviews" "
Rating 4 - Poor. 7 out of 77 reviews" "
Rating 2 - Terrible. 2 out of 77 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Sheri A, Sebring

Disliked: Cleanliness, amenities, property conditions & facilities
It was ok for a night
Stayed 1 night in Apr 2024

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Harold

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Continent to st barths ferry. Nice boardwalk
Stayed 1 night in Feb 2024

10/10 Excellent

Alastair

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Leslie

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Winnell

Stayed 1 night in Jun 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front, huge rooms and bathroom, very comfortable bed, microwave with coffee maker and kitchen sink, descent size balcony with lounge chair, chair and small table, all workers super nice, a fridge near the check in that carried some alcohol and non alcoholic drinks for sale(super convenient) fresh coffee near the check in daily for free, off season so no restaurant available but tons of places to eat near by.
Stayed 4 nights in Apr 2023

4/10 Poor

alied

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel right in center . On one side shoppingstreet, on other side beach. Parking garage under hotel. Hotelstaaf friendly but hotel was shabby.
Stayed 5 nights in Mar 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
It’s an old historic hotel the staff was very friendly and accommodating a few things in room did not work but no big deal. Water in bathtub was rusty looking but did not smell I assume maybe iron in the water or rusty pipes but in general we enjoyed our stay.
Stayed 5 nights in Feb 2023

10/10 Excellent

David

Older hotel with spacious room, very conveniently located Pros: • VERY convenient location – right on the boarwalk next to the ocean – walking distance to shops, coffee shop, restaurants, and the ferries! • Very spacious room with a large terrace (with a great view) • Just a few steps to the beach (and it’s a lovely beach) • Not that expensive, considering the location and such • Friendly staff Cons: • Not the most stylish hotel (it’s an older hotel… and the net over the bed was a bit old-fashioned for the room), but super-convenient and quite comfortable

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Charming old world ambience with antique furniture. Very friendly staff. Ole at front deck is epitome of welcoming hospitality as is the entire staff. Highest recommendation
Stayed 3 nights in Feb 2022

8/10 Good

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
My husband and I stayed recently for NYE for three nights. The location was ideal for the fireworks as we could literally step out of our hotel and onto the beach promenade. It was an easy location for exploring the rest of the island too. There were not many other guests staying in the hotel, so it felt a little quiet, but overall we would stay there again.
Stayed 3 nights in Dec 2021

10/10 Excellent

Genja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff, big room
Stayed 4 nights in Dec 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big room
Room was Big and clean good location.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
perfect location right on boardwalk and beach right there, they are still dealing with Erma but if you can get an oceanfront room they are beautiful and huge
Stayed 1 night in Feb 2020

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotels was really good. For my it was the location because it had good restaurants nearby and close to the Cruise terminal
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Reception was very pleasant and helpful. We enjoyed our stay.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I appreciate that the hurricane must have had a devastating effect upon the island and rebuild / rennovation is very expensive but the hotel looks very tired and quite run down
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The hotel room was clean and generally comfortable but also very basic and the grounds were a bit dated. The WiFi worked really well and the staff at the hotel were very friendly, helpful and accommodating. The fishermans room is a good lower budget option to visit St Maarten and there was free and easily accessible parking at the hotel which was a bonus.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and for after the hurricane they did a great job fixing it
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic employees, renovated rooms, the hotel is right at the beach. I found the main building and the furniture charming. They are still rebuilding from the hurricane.
Stayed 2 nights in Apr 2019

8/10 Good

Kent

Liked: Staff & service, room comfort
Nice, better than expected
Stayed 2 nights in Apr 2019

10/10 Excellent

RumRunners, Brisbane, Au

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just one night before joining our cruise. Upgraded to a massive waterfront room and given some local dining options by the front desk. Breakfast in the morning was not included but was very good.
Stayed 1 night in Mar 2019

10/10 Excellent

Cigarmac, Winchester, VA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the hurricane I am impressed with the staff and what they have accomplished. Friendly people, great breakfast, nice bar and service. I love the location, too. Hope they can restore every room.
Stayed 1 night in Feb 2019

8/10 Good

John

Liked: Cleanliness, staff & service
This hotel was severely damaged in the hurricane. They are doing a great job under the circumstancez and we would definitelt stay there again.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room , Hotel is just a few steps from the beach In the city Good service and helpful staff
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Unfortunately Phillipsburg is still recovering from the hurricane of 18 months ago...there is still a lot of cleaning up to do and this property is still very much under construction. The room was adequate, spacious and fairly clean. The bed was not comfortable though, and the bathroom left much to be desired. The best part of the stay was the wonderful staff...a lady called Donett and another lady called Colbert. Both fantastic people, and very helpful. This hotel will be better soon.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Needed paper cups or glasses in the bathroom. The two wineglasses by the microwave are too fancy and delicate for the bathroom
Stayed 2 nights in Nov 2018

4/10 Poor

Ron, Las Vegas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was a newly renovated room facing the beach and was very nice. However cigarette smoke from another room entering my room was so thick and constant it smelled like someone was smoking in my room. The rest of the facility was still in shambles from the hurricane. No lobby. No restaurant.
Stayed 2 nights in Nov 2018

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
only Stay there if you want to be shout at
We had no hot water in the room, it took us 1 hour of arguing for someone to give us another room to shower, the person in the hotel that I was talking to told me he was not the receptionist, he was just there watching and that there was no manager or receptionist after 7pm, she had already left. There is no hotel personnel at night either, only a security guard from 11pm. The phone in the room wasn’t working, the place looked like a storage room, random stuff everywhere. We understand it was destroyed by the hurricane last year but they should open the rooms that are not ready and they should store their things in out of order rooms not in the middle of the hallways and every empty space in the hotel. We met the manager the next morning, she said she had nothing to apologize and was very very rude. She was told she would give us a full refund but did not give us the refund receipt so we called the bank to make sure we would get our money back and we were told the money was pending that they would monitor and block if the hotel tried to charge and they did! Even though the promised a refund they tried to charge us 2 days after we checked out. Would not recommend, this hotel should not be open until it improves, specially the customer service!
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Cookie, Michigan

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the price
Wanted to book a room that is close to Miami cruise port, just $10 cab ride for 2 people. Hotel was rustic, but in need of repair. Some furniture looked secondhand. My room did not look like any of the pictures. Door to room on second floor is facing another old building under construction and full of junk. It did have a balcony facing the water, but no door handle to get out there. I had to dig my fingers between the 2 doors to get it open. The wood balcony was in need of repair and painting. I sat on the bed and the headboard came off. The TV was making a static sound that was drowning out the sound. Called to ask for another TV, but sent a guy to play with the remote to make it louder and drown out the static. Patio area where you can eat looked old and creepy so we walked down the beach and found lots of bars and restaurants. The bathroom had peeling paint and only 1 washcloth. The air conditioning unit in the wall is controlled by your key card, so when you leave your room and take the card it turns off. If you are gone for awhile your room is hot and stuffy again. Not worth the money.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Its history is its only redeeming feature, and you need quite a bit of imagination to see through the unfortunate renovations. The rooms (non-historic) look they were cheaply freshened up a couple years ago and are already fading. Very high prices for the condition and location.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place ! Helpful staff and wonderful food! Would stay here again !! Our Luggage man went above and beyond duty!!

8/10 Good

06/01/2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in paradis
The hotel staff was great! Everyone was so welcoming and accommodating. I arrived at the hotel 2 hours before check-in, and was able to gain access to my room. The view was spectacular and it was a very quaint, boutique hotel in the center of paradise. The direct access to the beach and boardwalk made it a perfect stay for a solo adventurer. I was a short walk to the marina for the ferry to St. Barths. The hotel manager made my reservation and allowed me to borrow a beach towel to take with me. My friend was able to store his rental car at the hotel so we could easily drive back to the Marigol to take the ferry back to Anguilla.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Clean. Could not adjust thermostat; only could turn on or off. They give discounts on meal to those staying there, but not advertised

10/10 Excellent

Matthew, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indonesian Island Charm On The Beach
We arrived and the hotel had not received our reservation information from Expedia. After reviewing our reservation printout and without any coaxing from us the desk clerk welcomed us to the hotel and upgraded us to a wonderful suite on the third floor with a magnificent view of the ocean and marina. Our bed was a romantic four-poster king with netting draped over it. The recently updated bathroom was huge with two sinks, a large vanity, enclosed separate toilet room, a double sized shower with glass enclosure and a very large soaking tub for two! Furnished with a small kitchenette and refrigerator and a balcony over looking the "boardwalk" and ocean - it was a perfect location for morning coffee and cuisants and evening glasses of wine! The Pasanggrahan Royal had an excellent restaurant (breakfast was especially nice) open to ocean breezes and an outside bar set under palm trees - happy hour and dinner was a beautiful island setting (Thursday night is Prime Rib special - melts in your mouth!) Sunday night their restaurant is closed and they provided a discount card to another restaurant. Something happening every day along the boardwalk, especially with the multiple cruise ships each day in the port. Took the local bus to visit other towns – very cheap per person.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Overall good

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stay in the new wing of the hotel. Older section rustic.

6/10 Okay

Chris, New York

Disliked: Property conditions & facilities, room comfort
Not a "Boutique " at all...misleading
I don't normally write these type of reviews since I often feel they are by whining folks who never really travel. However with this hotel, I do feel like I should share some vital details that may help people while selecting a hotel in Phillipsburg. As far as "Boutique", I do believe this is a truly misleading word. There is nothing "chic" about this hotel that would indicate you're being "treated " as the word would incline. In fact it is the quite opposite, it has the bare essentials, a room with a balcony that if you book can have a nice view of the bay. But that's it. The room it self does give a nice "rustic" vibe but then it goes really "rustic" with lamps that don't work and the electrical outlet in the bathroom that also did not work (with exposed coil...). I didn't want to make a fuss over this but when you add on only getting "one" tattered beach towel (I was a little embarrassed for them) and no replacement towel for the other one they owed (they finally gave me the next day a regular white towel for the beach), I was feeling a little punked for the price. I would also say the "hotel fees" are ridiculous (but that's probably all of the hotels at Phillipsburg ). Eating there was also rather expensive, simple bacon & eggs with "fresh" orange juice for two ran up to $45 (I asked if the price was in Flanders...). Anyway, if you're going to spend money like that then check out the other hotels that are more modern because you're not getting any deals here..

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good time at this hotel. The front office manager was very helpful and took care of all of our needs ie. booking tours and suggesting which tours were well received. The restaurant was very good pleasant service and good food. The rooms were clean and kept that way by the cleaning staff. They are a little slow in getting clean towels back into the rooms. My wife and I will definitely stay here next year.

10/10 Excellent

TB & VB, Leesburg, FL

Liked: Cleanliness, staff & service, room comfort
Nice right on the beach & town
had a few glitches the first stay 2 days prior to cruise 2/19 & 20 but thanks to great staffer Carole McKay things were straightened out for our 2nd stay for 3 days after our cruise 2/28 to 2/31/17. I would recommend this hotel. There are rooms right on the beach and newer larger rooms facing the beach. The rooms (not new) right on the beach need some work and better cable service but are very clean. My husband and I enjoyed speaking with Carole each day and the staff is extremely friendly. We enjoyed our stay here and when we return to St Maarten for our vacations we will stay there again.