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Chuxinshanpin Hotel

3.5 star property
Rejuvenating treatments and delicious dining options await at this conveniently located hotel in the heart of the city center

Choose dates to view prices

Travelers staying at Chuxinshanpin Hotel find themselves in the vibrant Phnom Penh City Centre. The property offers a coffee shop and bar for refreshments, a Turkish bath and massage services for relaxation, and an on-site restaurant serving satisfying meals.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
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Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 12

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 12 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Chuxinshanpin Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Chuxinshanpin Hotel?

Self-parking is free at this property.

What time is check-in at Chuxinshanpin Hotel?

Check-in begins at 2 PM.

What time is check-out at Chuxinshanpin Hotel?

Checkout is at noon.

Does Chuxinshanpin Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of USD 12 per vehicle applies.

Where is Chuxinshanpin Hotel located?

Located in Phnom Penh City Centre, this spa hotel is within a 10-minute walk of Sorya Shopping Center and Royal Palace. Central Market and National Museum of Cambodia are also within 10 minutes. Phnom Penh Railway Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.8

Cleanliness

8.4

Location

7.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 7 out of 20 reviews
Rating 8 - Good. 4 out of 20 reviews
Rating 6 - Okay. 6 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Really nice staff, clean comfortable rooms, booked for two nights but ended up staying four.
Stayed 2 nights in Nov 2017
Verified

4/10 Poor

Jean-David

Liked: Room comfort
Disliked: Cleanliness, staff & service

Un service pas à la hauteur

Cet hotel était autrefois très bien (je lui avais meme mis 9/10 dans une review sur un autre site! ) Mais depuis qu'ils ont changé de nom les choses se sont dégradé: plus de room service, spa qui semble définitivement fermé. En trois semaine de séjours je n'ai jamais eu d'eau chaude dans la douche. Mais le pire reste l'attitude particulièrement rude de certains membres du personnels. Certains sont avenant et sympathique comme la manager chinoise et le khmer de la réception ,d'autre comme certaines femmes de ménages ou le garçon qui s'occupe de la cuisine font preuve d'une incroyable hostilité (chose que je n'avais encore jamais vu dans un hotel au Cambodge). Je met 2 car les lits sont resté très confortable, le service lui mérite un 0 pointé!!!
Stayed 21 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Spacious rooms spoilt by lack of hot water for morning shower Although breakfast was included in the price which one of the reasons we chose this hotel they closed the kitchen for 3 days for Cambodia new year with no apology for no breakfast
Stayed 4 nights in Apr 2019
Verified

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pierre.

Hôtel mal géré : pas de pain ni toasts pour le petit déjeuner continental, pas de papier hygiénique dans les chambres, lavabo bouché, salle de bains exigues et inondée par la douche, téléphone muet dans les chambres. Pas de véritable responsable pour signaler les carences. A retirer de la liste des hôtels proposés par hôtels.com pour la réservation
Stayed 1 night in Feb 2019
Verified

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bang for $ & Location Walk, Walk, WALK

The hotel was great. Unfortunately they did their best to deal with the unruly Chinese guests that surrounded our room and broke the hotel policy of not smoking so we were forced to leave after day 10.
Stayed 8 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

For chinese tour groups. Be careful, the maintenance guy is dodgy.
Stayed 3 nights in Nov 2018
Verified

6/10 Okay

Indy

Liked: Cleanliness, property conditions & facilities, room comfort
PROS: • Decent size room • Nice desk and workspace • Comfortable bed CONS: • Very slow internet • Very noisy
Stayed 7 nights in Oct 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Nice first impression, then not so good.

This hotel has a lot going for it. Everything feels new and fresh, rooms are big with comfy beds, location is nice, TV is larger than usual, most of the staff are very friendly and at $25 per night with breakfast included it seemed to be a good deal aswell. However, during my 2 week stay, a few negative became apparent: * There's something strange with the wifi that makes Netflix think it's run through an illegal proxy and then refuses to stream. Also the TV signals are really bad, so the only way to enjoy entertainment on the TV is to connect a computer and watch offline content. * Water in the shower never gets hot. On some days it's so cold that I actually had to skip shower. * Even if booking room for 2 persons you might get charged for bringing guest to the room. This depends on who works in the reception at the time you bring a guest. It seemed very irregular so I asked for a receipt and the staff refused to make one. I was also refused to talk to a supervisor. When I said that I refuse to pay if he couldn't produce a receipt, then I was refused to bring the guest to my room. At this point I didn't want to argue any more so I just paid. The combination of unexpected costs and refusal of staff to produce a receipt when demanding money from guest just seem very unprofessional and gives you an uneasy feeling.
Stayed 14 nights in Oct 2018
Verified

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommand to stay

convieniens location. nigh club one block away. stay here 4 nights
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities

Phnom Penh first time

This was my first time staying in Phnom Penh so I dont have much to compare to. The building and common areas look to be in pretty good shape, the staff was amazing. They were friendly, spoke pretty good english and were just overall genuinely pleasant people. My only issue was the room. The room stayed hot the entire time, even with the ac on, and bathroom had mildew stains throughout the shower floor. I've since stayed in another hotel in Cambodia, but not Phnom Penh, and would venture to guess that these are pretty common hotel room issues in Cambodia. The location seemed to be right next to a street with bars and nightlife...?
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

It takes only 5 mins walk to night markets.
Stayed 2 nights in Feb 2018
Verified

8/10 Good

Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very helpful, speaking good English. Breakfast is not bad though I got fever and didn't eat, my parents like it.
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

NaiChuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Phnom Penh!

I stayed at the hotel for 1 night. I wish I could rate it more than 5 stars! The staffs are extremely helpful and friendly.They provided many information for sightseeing and sorted out every problems during my stayed. The conditions of hotel are great. It is also fantastic that breakfast are tasty. Most important thing is the deluxe twin room is big and comfortable! Although there was a problem that we didn’t have hot water for shower, the staffs let us use Sauna instead. Besides, the soundproof could be better. Staying here means you can enjoy the time in Phnom Penh for sure. The hotel is new furbished and clean. Location is convenient for tourists to go sightseeing. Highly recommended for everyone!
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Tom

Liked: Staff & service, property conditions & facilities

吃的 喝的 逛的 都很近 走路都10分鐘內 都會到

飯店人員都很好 房間裡面的空間還算寬敞 ，乾淨 鄰近區域的餐廳 還算近 走路十分鍾內都可以到達 中央市場 附近還有小的百貨公司可以逛街 買東西也是很方便 ， 整體來說飯店的地點算好的， 早餐有中式 炒麵 稀飯 湯麵 ， 西式有 三明治 歐姆蛋 薯條 冰熱茶或咖啡 還可以，唯一比較不喜歡的就只有飯店內的隔音不是很好，門外如果有人說話或走路 聲音都聽得很大聲。
Stayed 4 nights in Jan 2018
Verified

6/10 Okay

ALAN

Liked: Staff & service, room comfort

a pleasant hotel tucked away from the main road

having used so may hotels in cambodia , this one is a little odd ,...yes its fine ,but it is not very inviting , theres no colour ,it looks bland ,,, fake wood flooring and white walls albeit with a painting on , ...its just bland ,bland bland . ..stayed at so many phnom penh hotels ,.... some with bright airy rooms and carpets ,this hotel doesnt have either ,,, but what it does have is probably the best most comfortable bed that i have ever slept in , a very good forceful shower in the bathroom ,.....very helpful staff , parking ....and a very good breakfast
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Kamaldeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfiest beds in SE Asia.

The hotel is freshly reburfbished, clean and comfortable. The bed is perhaps the comfiest we've slept in in SE Asia. The shower is hot and the pressure good although it is only an overhead rain shower. The air con is good. Some English TV channels. Free bottled water daily and housekeeping. Breakfast was okay - limited selection and the coffee could be better. Wish they did a plate of fruit or something that wasn't just bread and Eggs in different forms. Staff were helpful and attentive. Hotel is very close to pub street. We didn't have a street facing room so heard no noise. However, our window looked straight onto the balcony of the house opposite (no more than a metre away) which resulted in us keeping our curtains closed the whole time. We paid half the price online than the price the hotel advertises in their reception - which we feel is too expensive for what you get. For example shower temperature was intermittent and breakfast options were limited. Otherwise a great stay. A 10 minutes walk to the palace and riverside.
Stayed 6 nights in Jan 2018
Verified

6/10 Okay

alan

Liked: Staff & service

another hotel in a quiet area

well we are glad that we had a very good price for this hotel ,but it is not worth ,and i wouldnt have paid the original price , thought that the rooms .while fresh .were somewhat bland ,and not inviting , very spartan , on a par with other cheap hotels ,thought that the bathroom was nothing special and on the small side
Stayed 4 nights in Jan 2018
Verified

10/10 Excellent

giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

6/10 Okay

Shu Sheng

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2018