Dear Mr. Teck Meng Wilson,Greetings from Oakwood Premier Phnom Penh.First of all, please accept our sincere apologies about your experience with us. It is unfortunate that you’ve had encountered such issue during your stay. In an attempt to make amends and restore your confidence in us, we had you upgraded to our three-bedroom unit and also had tried to reach out to you during your stay, however, to no avail.Nevertheless, we thank you for letting us know about the issue and rest assured that we’ve had our facility check and continue to do so in order to maintain our facilities and services. We hope this inconvenience did not greatly affect your visit to Phnom Penh. It would be a pleasure if you would be able to provide us another opportunity to serve you again and we’ll make sure that you would have a better stay experience with us, overall.With warm regards,Oakwood Premier Phnom Penh family

Dear Mr. JosephGreetings from Oakwood Premier Phnom Penh!!Thank you for taking the time to share your valuable feedback with us. We are thrilled to learn that you enjoyed your stay with us. Positive reviews like yours motivate the team to continuously strive to exceed guest expectations.Thank you again and look forward to welcome you during your next visit.Regards,Oakwood Premier Phnom Penh

Dear Daesik, Greetings from Oakwood Premier Phnom Penh!!Thank you for taking the time to share your review with us. We are glad to know that we could ensure a comfortable stay during your visit. We hope to welcoming you back in the future. Kind regards, Oakwood Premier Phnom Penh Family!

您好！感谢您选择金边奥克伍德豪景酒店公寓，我们很高兴您在酒店有一段愉快的入住经历，感谢您对酒店的支持与信任，同时也感谢您对酒店提出的宝贵建议，我们将继续努力，为您提供更加舒适温馨的入住体验。期待您的再次光临和惠顾！

Dear Hyukgeun,It was a pleasure to be of service to you! Our team at Oakwood Premier Phnom Penh appreciates you taking the time to share your positive feedback.We hope to have the opportunity to welcome you back again in the future.Warm regards,Oakwood Premier Phnom Penh family

Greetings from Oakwood Premier Phnom Penh.Thank you very much for sharing your positive review. Our team works hard in order to provide the best guest experience possible, and we are glad to know that this had reflected on your visit.We hope to welcome back,Oakwood Premier Phnom Penh family