Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews of Best Western Superstition Springs Inn

2.5 out of 5
Best Western Superstition Springs Inn
1342 S Power Road, Mesa, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 272 out of 800 reviews" "
Rating 8 - Good. 292 out of 800 reviews" "
Rating 6 - Okay. 127 out of 800 reviews" "
Rating 4 - Poor. 65 out of 800 reviews" "
Rating 2 - Terrible. 44 out of 800 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and made sure we had a great and safe stay.
Stayed 1 night in Apr 2024
Response from DEB on 13 May 2024
Thank you James, Looking forward to your return visit.

10/10 Excellent

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the hotel for a week because our contractor needed more remodel time. It was very conveniently located to our house. Loved having a refrigerator in the room. It was awesome to have laundry facilities, ice and vending machine. The staff was super friendly and it was nice to have breakfast every morning. We also enjoyed having the movie theater and shopping so close. EXCELLENT Location!!
Stayed 5 nights in Apr 2024
Response from Debra on 8 May 2024
Good Morning Cathleen, We enjoy your beautiful comment and want to thank you for a positive review. Stop in an have coffee with us.Thank You,

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caise is super helpful and friendly.
Stayed 1 night in Apr 2024
Response from DEB on 1 May 2024
Christine, It is always a pleasure to hear that we have exceeded guest expectations. Look forward to your next visit.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from DEB on 1 Apr 2024
Thank you for the review we look forward to your next stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Cuz
Stayed 1 night in Mar 2024
Response from DEB on 26 Mar 2024
Thank you Christopher for the five star review look forward to you coming again.

10/10 Excellent

Galen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location
Stayed 8 nights in Mar 2024
Response from DEB on 20 Mar 2024
Thanks Galen, I appreciate the five star review will be sharing this with staff.Looking forward to your return.

2/10 Terrible

IAN

Business traveller
They had no one to let me in at reception but still billed me for the room
Stayed 1 night in Mar 2024
Response from DEB on 26 Mar 2024
Hi Jan, My front desk in man 24 hours,

10/10 Excellent

Sherri

Stayed 1 night in Mar 2024
Response from DEB on 9 Apr 2024
Sherri, Thank you for the great review looking for your return. Sincerely,

8/10 Good

Melanie B

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a more budget friendly place it was really clean and the breakfast was great, they changed it everyday. You can tell they take pride in the property
Stayed 2 nights in Mar 2024
Response from Thanks,Debra on 12 Mar 2024
Good Afternoon, I want to thank you for the great review and look forward to your next visit with me.

10/10 Excellent

Gijang

Business traveller
Liked: Staff & service, amenities
I hoped that there were indoor slippers in the rooms to use. And I did not like the cleanliness of the chair and the restroom.
Stayed 1 night in Mar 2024
Response from Debra on 6 Mar 2024
Gijang, Thank you for the review will be looking into what you have brought to my attention will be addressing that.

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was inexperienced in how to handle Expedia transactions. I was unable to get receipts for anything. They also required the usual deposit at check in and I couldn't get a copy of that transaction either. Other than that, the experience was good, and the staff was pleasant and patient with me being upset about the lack of paperwork.
Stayed 1 night in Feb 2024
Response from Debra on 6 Mar 2024
Dear John, I know it is annoying that we can't give you a receipt but we are under agreement with third party that doesn't allow us to give the receipt.

4/10 Poor

Victor, Somerton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bed was hard as a rock, shower tub pitted and toilet seat broken
Stayed 3 nights in Feb 2024
Response from Deb on 26 Feb 2024
Good Morning Victor, Thank you for telling me about the issues you had I have made a work order for maintenance on bed and toilet seat. Hope to see you again.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and clean room.
Stayed 5 nights in Feb 2024
Response from Deb on 26 Feb 2024
Thank you Joshua, For the wonderful review we look forward to your next stay with us soon. Thanks,

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising. Pool was empty. Says gym on premises. No gym.
Stayed 5 nights in Feb 2024
Response from Debra on 22 Feb 2024
Good Morning Melissa, I want to thank you for the survey will be checking all web sites to make sure that the gym is removed as we speak the pool is being refilled after renovations.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deb on 26 Feb 2024
Good Morning Andrew, I regret that we didn't meet all of your expectations. Hope to see you soon with us. Thanks,

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Deb on 7 Feb 2024
Good Morning Lacy, I want to thank you for the great review. I am looking forward to your next visit with us.Sincerely,Deb

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Deb on 7 Feb 2024
Good Morning Dale, I want to thank you for the great review. Look forward to you coming again. Thanks,Debra

8/10 Good

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, with plenty of room to move and hang clothes. The bed was too firm for me, so I added a towel for padding. The noise from outside could be heard from the downstairs, low 100 rooms. I turned on the constant fan. At first I put it on cool, but that was very noisy. I put it on to a temp that I knew would never cause it to go on and it was fine.
Stayed 1 night in Feb 2024
Response from Front Office Manager Stephanie on 2 Feb 2024
Thank you for your feedback. We are sorry to hear that the noise level could be heard from your room. I will have the a/c unit looked at by maintenance to avoid the sound that it makes while turned on. Thank you again and have a good day.

4/10 Poor

Carole

Stayed 2 nights in Jan 2024
Response from Front Office Manager Stephanie on 2 Feb 2024
Sorry that we did not meet your standards during your stay with us. If there are any concerns or issues, please reach out to us anytime. Thank you and have a good day

8/10 Good

Samuel

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 2 Feb 2024
Thank you for the review. We hope to see you again in the future. Have a great weekend.

10/10 Excellent

Dana, Jackson

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with our stay. Safe, quiet, convenient and clean.
Stayed 1 night in Dec 2023
Response from Front Office Manager Stephanie on 2 Feb 2024
Thank you for leaving us a positive review and we are happy to hear that you were satisfied with your stay with us. Thank you again for your positive review.

10/10 Excellent

Marci

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great room, breakfast was just ok, the pool and hot tub are being dug out and cant use, too expensive
Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 2 Feb 2024
Thank you for leaving us a positive review. We apologize for the pool not being in service during your stay with us. It is currently being resurfaced and will be open with the next week or so. We hope to see you again in the future.

6/10 Okay

John

Travelled with group
Liked: Property conditions & facilities
Long wait at check in. Staff on the phone.
Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 2 Feb 2024
I am sorry to hear that your check-in process took longer than expected. I will make sure to address the issue with my staff using phones during check-in time. We hope to see you again in the future

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 2 Feb 2024
Thank you for taking the time to leave us a positive review. We are happy to hear that your room was clean to your liking and that our location was convenient for you. We hope to see you again.

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast and easy
Fast trip for our daughter s competition. Easy access to the freeway.
Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 25 Jan 2024
Good morning. Thank you for taking the time to leave us a review and thank you for choosing us for your stay. We hope to see you again in the future. Have a great weekend.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and room was big and a great value!
Stayed 2 nights in Jan 2024
Response from Front Office Manager Stephanie on 15 Jan 2024
Thank you for taking the time to leave us a review. We hope to see you again in the future

2/10 Terrible

Irfana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager Stephanie on 10 Jan 2024
Good morningIts disheartening to hear that you didn't have a good experience during your stay with us. Please reach out to us if you would be willing to give us a chance to turn your experience around

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 8 Jan 2024
Good morningThank you for taking the time to leave us. We hope to see you again in the future.

10/10 Excellent

Marisela, Yuma

Stayed 1 night in Jan 2024
Response from Front Office Manager Stephanie on 8 Jan 2024
Good morningThank you for taking the time to leave us a positive review. We hope to see you again in the near future.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soccer tourney
The hotel was a good experience overall. Plenty of parking as well. Close to the mall and food. The shower and the mattress cover both had hair on them. The walls seemed thin as the kids upstairs were bouncing a ball and jumping and running down the halls but that wasn’t the hotels fault. (Bad parenting) Loved the pet friendly aspect
Stayed 2 nights in Dec 2023
Response from Front Office Manager Stephanie on 8 Jan 2024
Thank you for taking the time to leave us a review. Im happy to hear that you had a good experience with us during your stay. I would like to apologize for the hairs that you had found in your room. I will make sure to address the issue with the housekeeping department. We hope to see you again in the near future.

2/10 Terrible

Seth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Hi Abusaeed, The review was wrote by Seth but he wasn't a guest of this Best Western. I have left a message for Abusaeed who was the guest to call me. This needs to be removed as Seth wasn't the guest.

2/10 Terrible

Marlee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 12 Dec 2023
Thank you for completing the survey. We value your response and wish you a stay more up to your standards next time.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Front Office Manager Stephanie on 28 Dec 2023
Good morningI would like to thank you for taking the time to leave us a positive review. I Am happy to hear that you enjoyed your stay with us. We hope to see you again inthe future. Happy Holidays

10/10 Excellent

Samantha

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager Stephanie on 28 Dec 2023
Good morningThank you for taking your time on leaving us a positive review. We appreciate it and we hope to see you again in the future. Happy Holidays

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager Stephanie on 28 Dec 2023
Good morningThank you for taking the time to leave us a review. We hope you had a pleasant stay with us. We looking forward to seeing you in the future.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and restaurants ..
Stayed 5 nights in Nov 2023
Response from Front Office Manager Stephanie on 28 Dec 2023
Good morning Thank you for taking the time to leave a review. We hope you had a pleasant stay with us and we hope to see you again in the future. Happy Holidays

6/10 Okay

Romie

Travelled with family
My stay was good, my only complaint is the noise. If your placed on the McDonald’s side it’s noisy! Other than that my stay was good!
Stayed 1 night in Nov 2023
Response from Front Office Manager Stephanie on 6 Nov 2023
Thank you for taking the time to leave us a review. We do apologize for the noise that you had to endure during your stay . We hope to see you again in the future. Thank you again and have a good day.

4/10 Poor

Shane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The people at the desk are very rude inconsiderate argumentative will never return
Stayed 1 night in Nov 2023
Response from Owner on 4 Nov 2023
On behalf of our team, I would like to apologize. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Roland

Liked: Staff & service, property conditions & facilities
Location food shopping
Stayed 2 nights in Oct 2023
Response from Front Office Manager Stephanie on 6 Nov 2023
Thank you for taking the time to leave us a positive review and we hope to you again in the futureHave a good day

8/10 Good

Donald w

Stayed 3 nights in Oct 2023
Response from Front Office Manager Stephanie on 28 Dec 2023
Good morningThank you for taking the time to leave us a review. We appreciate your feedback. We hope to see you again in the future.Happy Holidays

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by everyone
Stayed 1 night in Oct 2023
Response from Front Office Manager Stephanie on 16 Oct 2023
Thank you for your positive review. We put customer service and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.Have a great day

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean rooms
Stayed 2 nights in Oct 2023
Response from Front Office Manager Stephanie on 16 Oct 2023
Thank you for leaving us a positive review. We are glad to hear that your stay with us was a great experience. We look forward to seeing you again. Thank you again

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Office Manager Stephanie on 11 Oct 2023
Thank you for taking the time to leave us a positive review and we are glad you had a good experience. We hope to see you again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager Stephanie on 9 Oct 2023
Good afternoonThank you for taking the time to leave us a positive review. We hope to see you again in the future.

10/10 Excellent

candelaria

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Office Manager Stephanie on 9 Oct 2023
Good afternoonThank you for taking the time to leave us a positive review . We are glad you had a good experience during your stay with us. We hope to see you again soon.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Laura - front staff through out the whole stay was extremely unprofessional, rude, hostile and disrespectful to all guess including our soccer team that was in for a tournament. Everyone else was friendly especially the young gentleman who would assist when she was being unprofessional with us all.
Stayed 2 nights in Sep 2023
Response from Front Office Manager Stephanie on 7 Oct 2023
Good afternoonI would like to apologize for the inconvenience that you had to endure during your check-in process and during your stay with us. I will make sure that this situation does not happen again. If I could assist you in another concerns or questions, please feel free to reach out to me anytime here at the property.

2/10 Terrible

Jeffery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager Stephanie on 5 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and remodled
Stayed 1 night in Sep 2023
Response from Front Office Manager Stephanie on 6 Nov 2023
Good afternoonThank you for taking the time to leave us a review. Glad to hear that you liked the remodel of our rooms. We hope to see you in the future. Thank you again and have a great day.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager Stephanie on 2 Oct 2023
Good afternoonThank you for taking the time to leave us a review. Hope to see you again in the future.

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happily surprised by the cleanliness of the room. I tend to never sleep well at a hotel, but here I actually did! I could tell there were recent renovations. AC unit in the room was rather loud, however, it ran all night without going off and on so it acted like a white noise machine and drowned out any possible noise from outside. I never needed staff assistance. The person checking us in was fine, not rude at all, but not very warm and welcoming. There was a great, full breakfast provided in the lobby.
Stayed 1 night in Sep 2023
Response from Front Office Manager Stephanie on 18 Sept 2023
Good morning AlisonI would like to thank you for taking your time on leaving us a review. I Am happy to hear that your room was to your liking and that you were able to get a good nights rest. We are currently in the process of remodeling our rooms and as for the ac unit in rm , I will have my maintenance guy take a look at it, to prevent the loud noise happening again. Once again , thank you for your review and hope to see you again.