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Excellent location right by freeway, yet very quiet. Close to great shops, restaurants, golf and casino. Pool area is nice, as is bar and restaurant. Comfy beds, great showers, would definitely stay here again!
Bartender at the property had a horrible attitude,argued with guests about the channel and volume of 1 of 2 tvs at the bar. There were several complaints from guests throughout the time I was at the bar. This attitude does not represent the DoubleTree / Hilton brand as I have come to experience it.
The staff was very friendly, rooms were clean and comfortable. In a very good area. Great experience overall
Kristen
Stayed 2 nights in Mar 2024
6/10 Okay
Cheyenne
Business traveller, Travelled with partner
29 Mar 2024
Disliked: Amenities
Staff was great. Did not enjoy how hard the bed was. The curtains didn’t shut all the way and you can hear outside the room very easily. Did not enjoy the shower because there was no door so water got all over the floor. Only impressed by the cookies. Will not be staying here again
Good Doubletree by Sheraton, though the breakfast offerings on a Sunday were disappointing. Other Doubletrees by Hilton had a sumptuous buffet on Sundays.
"The hotel experience was extremely unpleasant. On Friday night, while in our room, we heard a fight break out in the room three doors down. Shortly after, a woman came out screaming for help, followed by gunshots just minutes later. It was a horrifying experience that left my husband and me in shock. Despite the alarming situation, the hotel's customer service was severely lacking. No one reached out or came to check on us to ensure our safety. We felt completely unsafe during our stay and didn't sleep until morning."
mona
Stayed 3 nights in Mar 2024
Response from Chris on 25 Mar 2024
We appreciate your feedback. As you can imagine, the experience you had at our property was both rare and sensitive but be assured it was handled safely by proper authorities as not to cause any further, unnecessary unrest for guests at that late hour. Thank you for your understanding and patience toward the situation.
There are homeless people outside. Surrounded by motel 6 and right next to a huge freeway wall. Worst Hilton I’ve ever seen. Prior to checking in I was told I would be able to get a digital key and was told to that I had to come in. I only had tap pay available. When I called to see if they would accept it they said no… and refused to refund my booking which was made 40 min prior, under the assumption I would be able to use the digital key.
Customer service was good during check in/out. Our room was dirty. The bathroom was full of hair on the floor and in the shower. The bedding was stained. The mattress was very uncomfortable. We felt the springs and woke up with back pain each morning. We never saw housekeeping or other staff on our floor. Hotel was near shopping and restaurants.
Great place for singles for family stays. Everything is clean and food is great. The best part is that they have a Starbucks as well so its great when wanting to grab a nice cup of coffee.