Dear Elizabeth, Thank you for sharing your experience with us. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management

Dear Frankie, We're genuinely sorry to read about your disappointing experience during your recent stay. We strictly prohibit smoking in our guest rooms and have a cleaning fee as a penalty for individuals who fail to follow this policy. Furthermore, our housekeeping team strives to ensure our suites are well-inspected before allocating them to our guests. Therefore, we sincerely apologize for falling short of our usual service standards and hope this isolated instance will not deter you from considering a return visit in the future. Should you decide to give us another chance, we'd love the opportunity to make it right and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Leighton, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Also, we sincerely apologize for any discomfort you may have experienced with the individuals outside our hotel. We assure you that our guests' safety and well-being are paramount to us, and we always maintain the highest standards of safety and security. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Brian, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our associates were attentive to your needs. However, we are sorry for any discomfort caused in the room and will discuss with the concerned team to review and take action. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management

Dear Angela, Thank you for reviewing our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our housekeeping team. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Thank you.Sincerely,Hotel Management

Dear Erin, Thank you for reviewing your visit. We are thrilled you enjoyed your stay at Extended Stay America. We aim to provide a great experience at a great price that meets customer satisfaction. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Jeri, Thank you for sharing your experience with fellow travelers during your brief visit for special occasions. We sincerely apologize for the unpleasant odor and cleanliness issues you encountered and any service lapses. We understand the importance of maintaining a welcoming and comfortable environment for all our guests, and we regret that we fell short of meeting your expectations. Please know that measures have been taken to prevent pests in our suite. Your satisfaction is our top priority, and we are committed to improving our services to provide a better experience for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Ryan, Thank you for your kind words and for highlighting the convenience of our location. We are delighted to hear that you enjoyed your stay and found our establishment well-run. We agree that our location close to eat-outs adds to the overall experience for our guests. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits. Sincerely,Hotel Management

Dear Jodi, Thank you for sharing your experience. We regret that your stay did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for letting us know that we have room for improvement and will continue striving to improve our services.Sincerely,Hotel Management

Dear Brad, Thank you for sharing your experience. We apologize for the discomfort caused by the odor, noise, and oversights in the TV remote. Your feedback is valuable, and we will address these issues promptly to ensure improvements. Additionally, hairdryers are complimentary and are available at the front desk upon request. We hope to provide you with a more satisfactory experience in the future. Thank you for your understanding.Sincerely,Hotel Management

Dear Mark, Thank you for sharing your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Ernestina, Thank you for being our guest. We are genuinely sorry about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. Sincerely,Hotel Management

Dear Melissa, Thank you for the review. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear Gary, Thank you for the review. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We are disappointed that our breakfast selections fell short of your expectations. Additionally, your comments about the condition of your room have been duly noted. We will be sure to pass along your insights to our team to identify areas for improvement and enhance the overall quality of our offerings. Please accept our apologies for the inconvenience caused, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear David, We're pleased to hear you found Extended Stay America in Phoenix clean and safe. While we strive to offer competitive pricing, we're glad you appreciated the property. Your feedback regarding breakfast options is noted, and we'll aim to improve in that area. Thank you for your positive review, and we hope to welcome you back in the future!Sincerely,Hotel Management

Dear Emily, We are deeply saddened to learn of your disappointment with your recent stay at our hotel. Please accept our sincerest apologies for not meeting your expectations on this occasion, and we understand how important it is to provide a comfortable and enjoyable experience for our guests. We will take the necessary steps to address the issues you have raised, to ensure that they are not repeated in the future, and to enhance the overall quality of our services. We hope to have the pleasure of welcoming you back to our hotel, where we can provide you with a flawless visit that meets all of your expectations.Sincerely,Hotel Management

Dear Keely, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We are also sorry to read that the cleanliness and condition of your room did not meet our high standards. Your feedback is extremely important to us, and we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Robin, Thank you for the review. We appreciate your feedback and apologize for your dissatisfaction with pricing that did not align with your expectations. We understand the importance of a well-maintained property, and we always welcome and value your observations to explore options for enhancement or improvements. Your concerns about the furniture and overall condition are noted; we will share this with our team to prevent such matters from affecting our guest's experience. We hope you continue to select us as your hotel of choice so you can see our improvements in the future.Sincerely,Hotel Management

Dear Natacha, Thank you for being our guest and posting your review about your stay at Extended Stay America. We are so glad you found our location convenient and that our staff made your stay exceptional. We aim to provide an outstanding experience for each of our guests, so we are thrilled we have fulfilled that goal. We hope you stay with us again the next time you visit Biltmore.Sincerely,Hotel Management

Dear Andrew, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Jonee, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Arcy J, Thank you for taking the time to share about your stay. We are sorry for any cleanliness oversights you experienced in your room. We appreciate you bringing this to our attention, as we are always grateful for feedback that helps us improve our guest services. Also, we are glad to know how much you loved our comfortable beds. We appreciate all your feedback and hope to welcome you back the next time you are in the area.Sincerely,Hotel Management

Dear Iva, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Caitlin, Thank you for taking the time to comment on your stay. It is good to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your room to our attention. We will share your observations with our team, as we always look forward to enhancing our services. We look forward to hosting you again the next time you are in the area.Sincerely,Hotel Management

Dear Martha, We appreciate your feedback and are happy to read what you enjoyed. Your comments, however, indicate areas where we could better focus our attention on improving our guest experience. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

Dear Jennifer J., Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Please accept our apologies for the inconvenience caused. We hope you will give us another chance to show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Jennifer C., Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We take these matters seriously and are committed to addressing them with the relevant departments. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Roni, Thank you for your recent stay at Extended Stay America. We appreciate your feedback and apologize for any inconvenience caused by noise disturbances. We understand the importance of a peaceful stay and will address this matter to enhance our guests' experience. If your travels bring you back to the area, we hope to provide a more comfortable and quiet stay.Sincerely,Hotel Management

Dear Nancy, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear kristen, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we apologize that we could not make that happen for you. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience.Sincerely,Hotel Management

Dear Fred, Thank you for staying with us and providing valuable feedback. We appreciate all comments, the positive as well as the ones that help us improve. We appreciate your observations regarding the cleanliness and TV, as we always want to know how we can enhance our guests' satisfaction. We will address this with our respective teams and greatly appreciate you bringing this to our attention.We would welcome another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management

Dear Tasha, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we will share this concern with our pest control provider to uphold our high standards and prevent future occurrences. Thank you for bringing this to our attention. We hope you will consider allowing us another chance so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management