Dear Jabbes, We appreciate your feedback and are pleased to hear that you had a pleasant stay. It was our pleasure to host you, and we hope to welcome you back whenever your travels bring you this way.Sincerely,Hotel Management

Dear Colin, Thank you for sharing your great rating and valuable feedback about your recent stay with us. We are pleased to know that your rating indicates that you had an overall great experience. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Cleveland, We sincerely apologize for any inconvenience you may have encountered with our housekeeping services during your recent stay. Our team takes great pride in providing exceptional service, and we are disappointed to hear that we fell short of meeting your expectations. Please know that your feedback has been shared with our staff, and we will utilize this as a valuable opportunity to enhance the quality of our services. Thank you for bringing this matter to our attention, and we hope to welcome you back in the future and provide you with an exceptional experience.Sincerely,Hotel Management

Dear Vince, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Christian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Sean, Please accept our sincere apologies for the inconvenience and less-than-favorable experience you had at our hotel. We apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated.  While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. Thank you for bringing this to our attention and also for your patience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Dear Luther, It is wonderful to hear that you enjoyed your stay with us. Thank you for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service. We are glad that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

Dear Julianna, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Karen, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear Evelyn, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. For future visits, please know that our front desk is also available to help make your stay as comfortable as possible. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Sherri, Thank you for taking the time to share your experience. We strive to provide our guests with thoughtful hospitality and attentive service, so we are pleased to read your generous compliments and glad that our location enhanced your visit. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear David, Thank you for choosing us and sharing your comments. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

Dear Korina, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will address these concerns with our housekeeping team to ensure thorough cleaning procedures are followed. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Irene, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Vardan, Thank you for the review. We sincerely apologize for any inconvenience caused by the odor issues you encountered during your stay. Maintaining a fresh environment is a top priority, and we apologize for falling short of this standard. Your feedback is invaluable, and we'll address this promptly with our housekeeping teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Edith, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Charlene, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality are shared with the entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Dustin, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Teresa, We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to read about the issues with the heating and shower in your room. Your experience does not meet our standards, and we appreciate you bringing it to our attention. Please be assured that we are actively addressing and resolving these matters to prevent similar occurrences in the future. We value your feedback and hope you will consider giving us another chance for a much-improved experience.Sincerely,Hotel Management

Dear Momin, Thank you for staying with us and your excellent feedback. We genuinely value comments like yours, as our top priority is to provide an exceptional experience for every guest. Our prime location, combined with premium amenities and service, makes Extended Stay America an outstanding choice. We are thrilled to have exceeded your expectations and offered you great value. We would be honored to have the opportunity to accommodate you again, and we hope you will visit us soon.Sincerely,Hotel Management

Dear Steven, Thank you for staying with us and reviewing your experience. We are glad you liked our convenient location and clean bathrooms. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Thank you for your positive feedback! I hope we get the chance to see you again.

Dear Jonathan, We appreciate your feedback and apologize for the disappointments you experienced during your short stay. The cleanliness issues you described about your room do not reflect our standards, and we sincerely apologize for any inconvenience caused. We will address these issues promptly to ensure improvements. It's encouraging to hear that the front desk staff provided excellent service. If your travels bring you back to the area, we would love the opportunity to provide you with a much-improved experience. Sincerely,Hotel Management

Thank you for your feedback! If there is anything we can work on please feel free to let us know!! We hope to see you again.

Dear Patrick, Thank you for choosing to stay with us and for sharing your review. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for taking time out of your day to recognize our efforts. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely, Hotel Management

Dear Alan, We appreciate you taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Rest assured, we're taking steps to address the problems promptly. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Your feedback put a smile on the face of the staff! Hope to see you again :)

Dear Suzanne, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

We strive to be the best. Thank you for your feedback.

Dear Michell, We're delighted to hear that you had a positive experience during your stay with us at Extended Stay America. Your feedback is appreciated, and we hope to welcome you back for another enjoyable visit. Thank you for your kind words.Sincerely,Hotel Management