Phumĭ Ph'âng Holidays

Great pool. Semi annoying that one of the pools is now a day club. I was there mid week and the club is only open on weekends. So this pool just sat closed and not used. The room was great but I could tell it was well aged. I stayed in the canyon tower. Very noticeable wear and tear but big and spacious and lots of plugs and usb ports were appreciated. Front desk staff did not want to be there! Checking in was with a very abrasive and unfriendly woman. Bummer. This is the first impression a hotel makes to a new visitor. Zero engagement, no eye contact, very unhappy to be at work. She was the opposite of I expect from a front desk agent. Zero passion, zero warmth, zero helpfulness. Surly and border line rude.

The main lobby bar was closed for renovation. Some elevators were not working. Long line for breakfast so I had to eat at other locations. I have stayed at the Westgate many times over the years and this time was the most disappointing.

The remodel and updates are great!

Amazing Stay, I hope Treasure Islands stays there.

Everything was great. The check in process was fast. Enjoyed breakfast specially it was located on the rooftop. The room was always clean. Friendly and helpful staffs.