Verified review
2/10 Terrible
Justin R.
20 Oct 2026
Liked: Check-in, location
Disliked: Cleanliness, communication
While the property's location is convenient to Pigeon Forge attractions, everything else is/was generally a negative. First, our communications with the host were met partially with human responses and mostly with automated responses/messages, which did not help when we attempted to escalate our concerns and ask questions to seek resolution. The major issues we experienced: 1) the pool was overchlorinated, and as a result, made the main floor (including one bedroom) unusable. Almost a week after our stay, our clothes, food, and other items still reek of chlorine; 2) The only operable windows in the property are located in the bedrooms, which makes sense for fire safety/egress. What doesn't make sense is the lack of handles for these windows; we had only one between 3 windows. The property manager dropped off two handles that did not fit. This was and is a serious safety concern.Beyond those issues: the hot tub was dirty, the patio/balcony and furniture were dirty, the kitchen faucet leaked, and there was a lack of amenities that were indicated in the pictures (only one paper towel roll, no coffee pods despite two keurigs).My understanding is the property recently changed ownership/management. I would not recommend this property or any others managed by this host for that matter. The lack of communication was incredibly disappointing and ruined what was supposed to be a nice vacation for my family.
Stayed 4 nights in Oct 2026