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Reviews of Hotel Pinar DEL RIO

2.5 out of 5
Hotel Pinar DEL RIO
Martí y Final Autopista, Pinar del Rio

Reviews

6.4
Rating 10 - Excellent. 5 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 11 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
The staff took action after requested. Good location to access to the town and tobacco plantation.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Mold in rooms ! Shower heads in bathrooms need to be replaced
Stayed 4 nights in Feb 2020

10/10 Excellent

Kiki, Miami

Travelled with family
Liked: Staff & service
Breakfast was excellent. Broken elevators made the stay a lil difficult.
Stayed 2 nights in Sep 2019

6/10 Okay

Yosbel

Disliked: Room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, close to the center of the city, bar open 24 hours
Stayed 2 nights in Aug 2019

8/10 Good

Jorge, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
El cuarto del quinto piso estaba bueno lo recomiendo
Stayed 4 nights in Jul 2019

2/10 Terrible

pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from Lisandra Camero on 4 Jul 2019
Estimado Huesped agradecemos su tiempo para evaluar nuestros servicios. Esperamos nuevamente su visita para poder cambiar este criterio que de ser posible argumente para poder accionar directamente en los aspectos que usted valora de Regular. atte

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jun 2019
Response from Lisandra Camero Jefe de Operaciones on 4 Jul 2019
Estimado Huesped agradecemos su puntuación, espero que nos vuelva a visitar y en esa ocasión poder interactuar sobre aspectos ams detallados de su estancia. atte

6/10 Okay

Eddy, Miami

Disliked: Staff & service, amenities, property conditions & facilities
Hotel need remodeling.Restaurant food wasn’t ok . Inside the restaurant on the second floor no A/C really hot and a lot of flies over the food which was really nasty
Stayed 5 nights in May 2019
Response from Lisandra Camero on 30 May 2019
Estimado huesped, lamentamos su evaluación y enfocaremos nuestro trabajo a mejorar en los aspectos señalados para que en su proxima visita quedarnos con su agradecimieto por el servicio. atte

6/10 Okay

Alex, US

Travelled with family
El hotel tiene mucho potencial para mejorar pero necesita limpieza sobre todo en el area de la piscina y de los baños públicos. Además creo que se debe limitar el acceso a la piscina a los huéspedes del hotel y aún número limitado de visitantes. En general las camareras muy amables y las personas de seguridad muy respetuosas. El restaurante debería de fumigarse con más frecuencia contra las moscas. Pero en general la experiencia fue buena y las habitaciones están mucho mejor de lo que me había imaginado. Espaciosas y limpias.
Stayed 1 night in Apr 2019
Response from Lisandra Camero -Operaciones on 7 May 2019
Estimado huesped agradecemos sus comentarios y sin duda nos serviran para mejorar nuestro servicio. Esperamos su pronta visita! atte

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019
Response from lisandra Camero on 22 Apr 2019
Estimado cliente agradecemos su valoración y pedimos sea mas explicito para venideros comentarios atte

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Lisandra Camero on 3 May 2019
Estimado cliente pedimos argumente su valoración si desea para tener una linea a seguir basandonos en sus comentarios. atte

2/10 Terrible

Bobmarley, Jamaica

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mold in most of the rooms debris around pool and hallways
Stayed 3 nights in Apr 2019
Response from Lisandra Camero on 3 May 2019
Estimado Huesped, lamentamos su valoración del hotel y accionamos para que deficiencias como las que describe sean eliminadas, agradecemos su tiempo atte

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The arrival was a bit difficult because I had to wait a long time for the room to be delivered, another thing was the excessive noise but normal, otherwise everything was fine.
Stayed 3 nights in Mar 2019
Response from Lisandra Camero on 3 May 2019
Estimado cliente, agradecemos su valoración y el tiempo dedicado a caracterizarnos. Tomaremos su experiencia para mejorar continuamente, esperamos su pronta visita atte

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great, its old and government owned
Stayed 3 nights in Jan 2019
Response from Lisandra Camero Quality specialist on 23 Jan 2019
Muchas Gracias por su puntuación, ESPERAMOS NUEVAMENTE SU VISITA!!! Atentamente: Lisandra Camero Esp. Calidad

6/10 Okay

Verified traveller

the breakfast was surprisingly good. the staff spoke english well and were very helpfull, for the most part. I left my phone in the bar and the bartender had saved it behind the bar for me.
Stayed 3 nights in Oct 2018
Response from Lisandra Camero Quality specialist on 25 Oct 2018
Thank you very much for the comment, our duty is that you feel comfortable and safe in our installation, we hope to see you soon !!!! Quality specialist

6/10 Okay

Y

Liked: Cleanliness
Stayed 1 night in Aug 2018
Response from ESP. CALIDAD on 25 Aug 2018
GRACIAS POR DEDICAR SU TIEMPO EN EVALUARNOS, ESPERAMOS SU PRONTA VISITA CON MEJORES RESULTADOS

8/10 Good

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable relacion calidad/precio
En general bastante bien teniendo en cuenta el precio. El desayuno un poco pobre. Muy buena atención del personal del hotel. Las habitaciones bastantes bien. Es coherente la relación calidad/precio
Stayed 2 nights in Feb 2020

6/10 Okay

OSCAR, ESPAÑA

Travelled with partner
LA HABITACION NO SE CORRESPONDIA CON LO PAGADO. YA QUE PAGUE POR UNA HABITACION CON CAMA QUEM Y ME DIERON CAMAS INDIVIDUALES. Y LA DUCHA NO SERVIA.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Amenities
Esta bueno pero entra mucha jente de la calle y los uspedes no tienen privacidad en la piscina
Stayed 2 nights in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prijsverhouding is prima
goed hotel , ontbijt en buffet is oke voor cuba ruim voldoende, geen wifi van het hotel maar wel internetkaarten voor een uur te koop , wifi in de lobby, in de stad is niet zoveel te beleven
Stayed 1 night in Nov 2019

8/10 Good

Ada

Liked: Staff & service, property conditions & facilities, room comfort
Todo bien pero la piscina 🏊‍♂️ Sucia no permiten usarla INCREÍBLE deberían poner más atención a esta situación
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 28 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Bad breakfast, very dirty pool and a lot of exterior people in the pool..see like a public pool.. Service good and room good for the price.
Stayed 2 nights in May 2019
Response from Lisandra Camero on 30 May 2019
Estimado huesped agradecemos sus criterios y trabajaremos para mejorar en esos aspectos negativos de su comentario para brindar un servicio con mejor calidad, atte

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sans interet Bruyant peu de confort Impersonnel
Stayed 1 night in Apr 2018
Response from Lisandra Camero Quality specialist on 23 Jan 2019
Nous apprécions que votre évaluation nous aide à améliorer nos services. Nous espérons que votre prochaine visite sera meilleure! atte