All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The owner was really friendly. She shared with us some places to visit to make our journey more enjoyable. I will recommend!
Ornella
Stayed 2 nights in Mar 2024
Response from D on 21 Apr 2024
Ornella,You folks were a pleasure to have and I am thrilled we were able to provide you with some of the wonderful places to explore.Thank you for staying with us!
4/10 Poor
Rhoda
Travelled with family, Travelled with partner
17 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
They charged us a destination fee of 10$ which made the price 10 over what epedia said it would be! We are definitely discouraged from using expedia if the prices are going to be different! And we wont be staying at that hotel again.
The heater made weird clicking noises whenever it turned on in the night.
Rhoda
Response from d on 18 Feb 2024
Hi Rhoda,Thank you for your review.We are sorry your stay was not to your liking and that the heater is a system you are probably not familiar with. It is water heater and when it starts, there are light clicking noises that go on for about 10 seconds when the heat is being called for. Like a furnace, turn the temperature up, the fan kicks in to start the heating process. We understand new noises in any place that aren't familiar to you can be disturbing or annoying. As for the destination tax, like most hotels, the rise in Carbon tax, gas, electrical, etc., recycling costs, we have a destination tax that helps offsets these prices that fluctuate constantly. I always hope the client would come and speak to the staff when there are issues at which time we are able to explain your concerns. Again we thank you for your input and will let Expedia know your concerns as well.Cheers,D
8/10 Good
Terry
10 Feb 2024
Liked: Cleanliness, staff & service
bathroom was cold, older
Terry
Stayed 1 night in Jan 2024
Response from D on 18 Feb 2024
Hi Terry,I'm sorry you found the bathroom cold and as each room has it's own thermostat the room should maintain that temperature throughout the entire area. Thank you for bringing this to our attention.D
The hotel staff people were very friendly and professional. My room had the second worst hotel mattress I've ever slept on. I slid into the caved-in portion and woke up with a sore back. There is almost no acoustic insulation between rooms. I listened to my neighbor whistling and the plumbing noises were loud to enough to wake me up.
Angie was amazing and accommodating when we had a family emergency and had to leave in the middle of our booking at a moments notice.
Recommending this place a first choice in Pincher for all my friends and co workers.
Aaron
Stayed 10 nights in Oct 2023
Response from a on 16 Nov 2023
Aaron,Thank you for taking the time to provide us with such a wonderful review.Our hope is Will is on the road to recovery!Again, thank you for staying with us and hope all is well.Angie
Hi Waine,Thank you for staying with us and I hope your "hiking" was successful. We appreciate you taking the time to provide us with your review and thank you for the high marks.Cheers
We stayed in chalet #1. It was so clean, so beautiful. We will definitely be going back. We ate at the restaurant there as well, delicious food and a wide variety of options. Very well priced also! Walking distance to subway, gas stations, etc. would definitely recommend checking this place out!
Anna
Stayed 1 night in Nov 2023
Response from D on 13 Nov 2023
Hi Anna,Thank you for wonderful review that you left for the Stardust Inn and Chalets!We are thrilled that you enjoyed your stay with us and despite the 100 km/hr. winds you managed to find great places to check out in Pincher Creek and area.For us, it matters that our guests enjoy their stay and we do appreciate the time that you have taken to provide us with this feedback.Hope to see you again in Southern Alberta!D
Thank you for your review, we are pleased that you stayed with us. Hope to see you again in your future travels.
4/10 Poor
Cinette
Travelled with family
17 Oct 2023
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
They used so much deodorizer spray or something in the sheets that we had to sleep with the window open, remove the pillow cases and use our clothing over top of the pillows. My family and I have allergies, and are more sensitive than most, but I feel like it was a little much even if you do not have allergies.
When we went to check in they did not have our room key on site and we had to wait awhile for it.
The rooms have been updated and are nicely decorated. The tub was large and awesome.
Cinette
Stayed 1 night in Oct 2023
Response from D on 17 Oct 2023
Thank you for your review. We will advise housekeeping of your concerns so that no one else has the same concern. I do apologize for the strong detergent smell. Thank you for staying with us.
Our stay here was perfect. The room was small, clean and cozy. Customer service was outstanding. The restaurant owner was the best. Fed us after a long trip, even tho he was already closed. Great food too!
Evelyn
Stayed 1 night in Oct 2023
Response from D on 17 Oct 2023
Thank you for your review. We are so happy to have you stay with us. Hopefully we will see you again in your travels. D
The property is an older motel, but rooms were clean, modern and well maintained.
Howard
Stayed 1 night in Sep 2023
Response from D on 2 Oct 2023
Good day, thank you for your review. We are pleased that you stayed with us and hope we will see you again in your future travels.
6/10 Okay
Dale
22 Sept 2023
We were dismayed when we found out there wasn’t a working shower in the room, as one of has great difficulty getting in and out of a bathtub. This type of information should be mentioned on the website, before you book your room.
Dale
Stayed 2 nights in Sep 2023
Response from D on 2 Oct 2023
We are sorry that your accommodation was not what you anticipated. Perhaps check with motel to see if they have the accommodation that you require next time.
This was a great place to stay. Loved the big bright windows that looked into a center courtyard. Sat on the great deck in airondeck chairs and shared the view with a momma deer and her two babies. Great kitchen, dining and living room area. Couple of little things, would have appreciated an iron and ironing board and had lots of fun getting onto the very high king size bed. 😀
Carolina
Stayed 2 nights in Sep 2023
Response from D on 16 Sept 2023
Thank you for your review and for choosing to stay with us. We hope that guests find it peaceful while they are with us and it sounds like you did. I will pass on your thoughts to management. And thank you again for booking with us.
Thank you for your review. We are so pleased you stayed with us. Hopefully we will see you again in your travels.
6/10 Okay
Mathew
11 Sept 2023
Liked: Staff & service
Mathew
Stayed 2 nights in Sep 2023
Response from D on 14 Sept 2023
Thank you for your review. Pleased that you chose to stay with us. We will strive to improve for your next stay with us.
10/10 Excellent
Christopher, Calgary
10 Sept 2023
Christopher
Stayed 2 nights in Sep 2023
Response from D on 2 Oct 2023
Thank you for your review. We are pleased that you stayed with us and hope we will see you again in your future travels.
6/10 Okay
Christopher
Travelled with partner
10 Sept 2023
Disliked: Amenities
The bed was very uncomfortable. It was set high up on a wooden platform. It was way too high to get in and out of and every time you moved the boards holding up the bed would make noise. We would not stay there again.
Christopher
Stayed 1 night in Sep 2023
Response from D on 14 Sept 2023
We are sorry that your stay with us was not the best. We will makes some changes based on your review. Thank you.
Thank you for your review, hope that we will see you again in your travels.
6/10 Okay
Lynne
Travelled with family
8 Sept 2023
Close for walking Main Street
Lynne
Stayed 2 nights in Sep 2023
Response from D on 9 Sept 2023
Thank you for your review. Hope you had a good stay with us.
10/10 Excellent
Cody
4 Sept 2023
Cody
Stayed 1 night in Sep 2023
Response from D on 2 Oct 2023
Good day, thank you for your review. We are pleased that you stayed with us and hope we will see you again in your future travels.
4/10 Poor
Randall
Travelled with group
3 Sept 2023
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Minuses: external appearance, push-button locks, no heating because boiler not activated until sometime in September, limited access for chargers. Pluses: good internet, nicely decorated, good appliances
Randall
Stayed 3 nights in Aug 2023
Response from D on 9 Sept 2023
Thank you for your input. We will strive to improve.
The staff are friendly and knowledgeable about the area. We were very happy with our motel room. We will be back next year but will stay in one of their chalets that are also on the property.
Diane
Stayed 2 nights in Aug 2023
Response from D on 23 Aug 2023
Thank you for your review. We are pleased that you chose to stay with us and that you enjoyed your stay with us and we look forward to seeing you next summer.
We showed up a little late for check in , Larry was at the desk I told him my name and what not and he seemed confused . It appeared our room was booked before we showed up but it was okay ! He said dont worry youre going to like your upgrade and personally walked us over to a gorgeous 2 bedroom cabin .
I know the chances of this happening is slim since we booked a normal king bed in the "motel" portion of this establishment but definately made our stay 500 x better !
It was a beautiful cabin , Larry has great customer service skills reccommending areas that are "must sees" , the area surrounding the place is nice and quiet and super easy to find/get to.
Overall I will be returning , cabin or not 😊
Brittany
Stayed 2 nights in Aug 2023
Response from D on 13 Aug 2023
Thank you for your review and we appreciate that you booked your stay with us. Thanks for being so understanding with regards to the mix up and I'm so happy that you enjoyed your upgrade and your stay with us. We hope that we will see you again in your travels.
10/10 Excellent
Susan
11 Aug 2023
Susan
Stayed 1 night in Aug 2023
Response from D on 13 Aug 2023
Thank you for your review and for staying with us. Safe travels and hope to see you again in the future
We've stayed here before & will again in sure but this visit was for my Mom & Sister & they enjoyed their stay too. If you're in the Pincher creek area I recommend you stay here.
Karen
Stayed 1 night in Aug 2023
Response from D on 11 Aug 2023
Thank you for your review and thank you for staying with us. Glad that you enjoyed your stay and hope we will see you again in the future.
Thank you for your review. We are pleased that you enjoyed your stay with us and hopefully we will see you again in your travels.
6/10 Okay
Kylie
Travelled with family
4 Aug 2023
Disliked: Cleanliness, amenities
The A/C was not installed correctly - hole in the exterior wall and pipes not connected so hot air in and around. Took the whole night to cool the room down! Also, we are in CANADA - put the temp gauge to Celsius for god's sake!
Kylie
Stayed 3 nights in Jul 2023
Response from D on 7 Aug 2023
Thank you for your review. We will strive to improve based on your feedback.
We love staying at the Stardust Motel. Friendly owners and staff. Rooms are comfortable and sparkling clean. The shaded outdoor patio is a great spot to unwind and relax. Convenient location to Waterton and Crowsnest Pass.
Tod
Stayed 1 night in Jul 2023
Response from D on 7 Aug 2023
Thank you for your review, we are so pleased that you enjoyed your stay with us. Hope that we will see you again in your future travels.