"Overall the stay was a bit disappointing. All the computers were down on the day of Check-in (Friday July 31 2026) so it was a VERY long wait to get into my two already reserved, pre-paid for rooms. Staff seemed mostly unbothered & wasn’t really talking much to the guests waiting, which was a bit frustrating. I have to mention that the lobby area was extremely hot & didn’t seem to have much AC going, which made it all more miserable. I assume the computer system starting working again later that night as I was called by the front desk staff around 10:00pm to confirm which of my “party” were in which room (although I watched them write it down when we were finally issued our room keys cards) & then I was called again at 10:30pm to request I come down to put a credit card in the system, understandable that a card needs to be on file, but I was traveling with two very young children so to call my room that late and wake everyone up twice was absolutely ridiculous. Later the next night I needed an extra roll of toilet paper, no one was at the front desk, I called out a “Hello”, but got no answer. After roughly 10 minutes the front desk phone rang then a staff member magically appeared from the back area. The water pressure of the shower was horrible & actually cut out more than once during my shower. The “breakfast buffet” was high priced & looked un-appetizing. All that being said the only positives were the common areas & our rooms were clean upon arrival. Would not stay again."
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