Hotel Guide - Pinnawala Zoo hotels in , Sri Lanka.

"The property was rundown. It’s a shame because it could be beautiful if the owners spent some money on the up keep of what was once a beautiful property "

"Great food and views. Very friendly staff."

"Nice."

"The Pool!"

"Top class hotel in Kandy. Fantastic room and swimming pool. Close to town. The food is amazing and reasonably priced and the staff are all so helpful and friendly. Highly recommended."

"It is a lovely property ans breakfaat spread is quite large. Staff are friendly byt could be better trained on small nuances. The last who checked us in vaguely indicated the direction of the room and we spent 10 minuted walki g up and down searching for it. When we asked for a la carte food options other than the I.suan restaurant they have, ot took me 20 minutes to get the front desk to admit that a la carte foid could be ordered at tje lounge bar as well. When i we t to the lounge bar it took another 15.minutrs if argument for them to agree that yes they would accept the irdr even when the food menu was clearly lying inthe counter top! With a bit of better training this place would be great"

"Enjoyed the gym, pool (very warm), and the room was clean. Enjoyed the welcome drink, even if check-in seemed a tad slow. The service at the bar was also very slow, and we actually cancelled our order and went elsewhere for some food. Breakfast was superb and staff were friendly. "

"Great buffet breakfast. Picturesque location. Helpful and attentive staff. "

"This property is falsely advertised as a 4.5-star hotel; in reality, it falls far short of that standard. It is an old, converted house with dated furnishings, holes in window frames, and a leaking roof. While the staff are friendly—and Smith, in particular, was very persistent in his efforts to help us—the management fails on basic amenities. There was no daily housekeeping or spa as promised, and we were even locked out one day due to the lack of a 24-hour front desk. The food is only bearable, the location provides lovely view, but is an absolute inconvenience, being far removed from the main road."