Outdoor pool, pool loungers

Reviews of Pismo Lighthouse Suites

3 out of 5
Pismo Lighthouse Suites
2411 Price St, Pismo Beach, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 795 out of 1003 reviews" "
Rating 8 - Good. 146 out of 1003 reviews" "
Rating 6 - Okay. 31 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at Pismo Lighthouse. Very friendly staff at front desk, they were happy to recommend restaurantsand places to visit. Kids loved the play area. Stayed at a family room, plenty of space, very comfortable and clean. Breakfast was OK. Would definitely stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stacey

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Dee Ann

Travelled with partner
Spacious and the view is breathtaking
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Sarai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sahar was so helpful! We enjoyed our stay, would stay again. Very family friendly with plenty of amenities. Be sure to ask to use the bikes, beach chairs, etc all is complimentary. The water pressure in the shower was very low, especially for it being a suite.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that Sahar made your stay enjoyable and that you found our amenities to your liking. Your feedback about the water pressure is greatly appreciated, and we'll definitely look into addressing that to ensure a better experience for our guests in the future. We hope to welcome you back for another fantastic stay soon!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family suites are great! Great for kids.
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying with us!

8/10 Good

Maxine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Construction in process! NO pool or jacuzzi!! They should inform you when paying $400/night for a room! The plus side was the front desk clerk tried to accommodate us with a visit to Tolosa Winery because we were celebrating our 45 wedding anniversary
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
We sincerely apologize for any inconvenience caused by the ongoing construction work and the temporary closure of our pool and jacuzzi facilities. Please know that we made efforts to inform our guests about this situation through email notifications and updates on our website prior to your arrival. We understand your disappointment, especially considering the significance of your 45th wedding anniversary celebration.To compensate for the inconvenience, we would like to offer a refund of the resort fee charge, totaling 70 plus tax, since you did not have access to the pool facilities during your stay. Additionally, we appreciate your understanding and patience during this time, and we hope to have the opportunity to welcome you back for a more enjoyable experience once the renovations are complete.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Aubrey

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family's second time staying here, location is great. Easy on and off the highway, staff is always pleasant to work with. Downtown Pismo is a short drive down the road, or take the beautiful scenic walk down the bluffs onto the beach! Pismo Lighthouse Suites will always be my first pick when visiting the area.
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for returning to Pismo Lighthouse Suites for your second stay! We're thrilled to hear that you appreciate our great location and convenient access to the highway. It's wonderful to know that you enjoy our friendly staff and find our proximity to downtown Pismo and the beach convenient. We're honored to be your first choice when visiting the area, and we look forward to welcoming you and your family back for many more memorable stays in the future!

10/10 Excellent

Linda, Taft

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Pismo Lighthouse, it was very nice. Perfect for my family of 6.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
We're delighted to hear that you had a very nice stay with us at Pismo Lighthouse Suites! It's wonderful to know that our accommodations were perfect for your family of 6. We hope you had a fantastic time exploring the area and enjoying all the amenities we have to offer. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay in the future!

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great vibes
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kulin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Lovely courtyard with hands like table tennis, badminton
Stayed 3 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Rosealee

Travelled with family
Fred was so helpful and kind at check in
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
It's wonderful to hear that Fred's kindness and helpfulness made a positive impact! We will pass on your kind words. We look forward to your next visit!

10/10 Excellent

Rezeda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and great location
Stayed 3 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Patricia, Half Moon Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just lovely. I took the advice of the other reviewers and chose ocean front. It did not disappoint!
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
We're thrilled to hear that you enjoyed your oceanfront experience with us! There's something truly magical about being able to wake up to the sound of the waves and the sight of the ocean. Thank you for trusting the recommendations of fellow guests and for sharing your positive experience. We hope to welcome you back for another memorable stay by the ocean soon!

10/10 Excellent

caroline, moreno valley

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly place to stay with pool, hot tub, playground area and recreation
Stayed 2 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you found our hotel to be family-friendly and enjoyed our pool, hot tub, playground area, and recreational facilities.We strive to provide a welcoming and enjoyable experience for families, and we're thrilled that you and your loved ones had a great time with us.We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

2/10 Terrible

Nicole

Travelled with family
Paper thin walls and floors. I could hear people from outside talking as if they were in my room. I could hear every movement the people above me made as I was trying to fall asleep. The insulation is very poor and needs better sound proofing. My door key cards stopped working before 11 am checkout and I was locked out of my room. I had to call the hotel to get someone to come up and unlock the room for me. The pool area was out of towels so good thing I brought my own beach towels from home. Definitely not worth $450 a night!
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
We're truly sorry for the inconvenience you experienced during your stay. Your feedback about the noise disturbances and door key cards not working properly is concerning, and we apologize for any frustration caused. We will address these issues promptly to ensure a better experience for our guests in the future.Additionally, we apologize for the inconvenience with the pool towels. We'll work to ensure an ample supply is available for all guests.We appreciate your honest feedback, and we regret that we fell short of your expectations. We'll use your comments to improve and provide a better value for our guests. Thank you for bringing these matters to our attention.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families with young kids. Lots to do and great facilities.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 4 Apr 2024
Thanks so much for the amazing feedback. We are glad you enjoyed your stay.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Thank you for staying with us!

6/10 Okay

julie

Travelled with group
It was just fine. The internet didn’t work and the rooms smelled like laundry detergent. We got a 2 room suite but one room didn’t have a door, just a curtain which was really weird.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback. We apologize for the issues you encountered with the internet and the room odor. We will address these promptly. Regarding the room layout, we appreciate your input and will consider it for future improvements. We hope to have the opportunity to welcome you back for a better experience.

10/10 Excellent

Jeremiah

Stayed 1 night in Mar 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us!

10/10 Excellent

Elizabeth, Porterville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for staying with us!

10/10 Excellent

Candi

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 19 Mar 2024
Thanks for the feedback we really appreciate it. :)

2/10 Terrible

Merlin

Liked: Cleanliness
Horrible , unprofessional staff , racist
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Thank you for sharing your feedback with us, although we're deeply disappointed to learn of your negative experience.Ensuring a peaceful and comfortable environment for all our guests is paramount to us. Regrettably, after multiple attempts to address the noise disturbance caused by your party and subsequent interventions by our security team and law enforcement, we had to take the necessary steps to maintain the tranquility of our premises.We want to assure you that our actions were solely based on the disruption caused by the noise and were in no way influenced by any discriminatory factors. We treat all our guests with the utmost respect and professionalism, regardless of background, and it deeply saddens us to hear otherwise.We sincerely apologize for any inconvenience caused and wish you the best in your future travels.

10/10 Excellent

Lauri, Lincoln

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded all of my expectations! My kids were on cloud 9 when they saw all of the options available to them (i.e. Playground, Pool, Board Games to check out, Beach, etc.). I wish our stay was longer.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that we exceeded your expectations and that your kids had a fantastic time exploring all the options available to them, from the playground to the pool and more. It's always our aim to create memorable experiences for our guests, and we're delighted that your family enjoyed their stay with us.We understand the feeling of wishing for a longer stay, and we'd love to welcome you back for another memorable visit whenever you're ready. Until then, safe travels, and we look forward to hosting you again soon!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Kid friendly. Beautiful views. Very responsive staff. Only issue: room keys kept losing their access.
Stayed 2 nights in Mar 2024
Response from Guest Services on 12 Mar 2024
Thank you for taking the time to share your positive experiences with us, including our kid-friendly atmosphere, beautiful views, and responsive staff.We sincerely apologize for the inconvenience you faced with the room keys losing their access. Please be assured that we are in the process of updating our locking system to prevent such issues in the future. Your feedback is invaluable in our ongoing efforts to enhance the guest experience.We look forward to the opportunity to welcome you back for an improved and seamless experience!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful customer service is what I want to mention 1st. Im so sorry, Im terrible with names, but I think the fabulous girl at the front desks name was Becky. She was amazing and went above and beyond to make this trip memorable. We love Pismo Lighthouse Suites. The rooms (we had a 2 bedroom/2 bathroom suite) was perfectly decorated, super clean, had every amenity needed, beds are very comfortable. We had views of the pier. The breakfast room has everything from waffles to breakfast burritos. Great quality and price.
Stayed 2 nights in Mar 2024
Response from Guest Services on 12 Mar 2024
Thank you so much for taking the time to share your wonderful experience with us! Your kind words truly brightened our day.I'm thrilled to hear that Becky made a positive impact on your stay – she'll be commended for her exceptional service. It's fantastic to know that you enjoyed the accommodations, especially the two-bedroom suite with its perfect décor, cleanliness, and all the amenities you needed. The views of the pier are indeed something special!We're delighted that you found our breakfast offerings to your liking. Providing quality and value is important to us, and we're glad it contributed to making your trip memorable.Your feedback means the world to us, and we look forward to the opportunity of welcoming you back to Pismo Lighthouse Suites for another exceptional stay.Safe travels and warm regards,

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
I don’t like the fact that parking isn’t included in our stay. Also the play area had broken equipment we couldn’t play the activities that were there. Our stay was enjoyable having the beach view thank you
Stayed 2 nights in Mar 2024
Response from Guest Services on 12 Mar 2024
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words regarding the enjoyable beach view.I want to express our sincere apologies for any inconvenience caused by the parking not being included and the broken equipment in the play area. Your comments are invaluable, and we will address these issues promptly to enhance the overall experience for our guests. We're committed to continuous improvement, and your feedback assists us in this journey. Thank you for choosing Pismo Lighthouse Suites, and we hope to have the pleasure of welcoming you back for an even more delightful stay in the future.

10/10 Excellent

Evangelen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely plan another vacation to stay here! The room views were amazing and the first floor patio and gate to the walking path was perfect!
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Mar 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and that the room views, first-floor patio, and access to the walking path met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic vacation in the future. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. We'll be more than happy to make your experience even more memorable.Safe travels until we have the pleasure of hosting you again!

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place~
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Mar 2024
Thank you for staying with us!

8/10 Good

Nanda

Liked: Cleanliness, staff & service
Not happy with additional charge on overnight car parking as anyway they are charging enough for the stay and I don’t see any reason to collect that extra charge as they charge resort fee to cover break fast and amenities maintenance already. Other than that the maintenance was good!!
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for sharing your thoughts about your recent stay with us. We sincerely appreciate your positive feedback on the maintenance of our facilities.We understand and value your concerns regarding the additional charge for overnight car parking. Your feedback is important to us, and we want to assure you that we take it seriously. We constantly evaluate our pricing structures to ensure they are fair and transparent. We apologize if this aspect of your experience impacted your overall satisfaction.We'll review the policies surrounding parking charges and consider how we can improve the communication of such fees during the booking process. Our goal is to provide a clear and enjoyable experience for all our guests, and your input helps us achieve that.We hope that, despite this issue, you might consider staying with us again in the future. If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Kornelia

The amenities and breakfast were wonderful.
Stayed 2 nights in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the amenities and breakfast during your stay with us. Providing a wonderful experience for our guests is our top priority, and it's rewarding to know that we succeeded in meeting your expectations.If you have any specific feedback or if there's anything else you'd like to share about your experience, we'd love to hear it. Your insights help us continually improve and ensure that each guest has a memorable and comfortable stay.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing us!

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is wonderful. Make sure you get an ocean front room, well worth the extra cost. Very large suites and the shower works great! Also comes with a free breakfast.
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found everything about our hotel wonderful.We completely agree that our oceanfront rooms offer a spectacular view, and we appreciate your recommendation to fellow guests. It's fantastic to hear that you enjoyed the spacious suites and that the shower met your expectations. We believe in providing comfortable and memorable stays for our guests, and it's rewarding to know we succeeded in making your visit special.We're delighted you also took advantage of our complimentary breakfast. It's our way of starting your day on a positive note.We look forward to the pleasure of welcoming you back for another exceptional stay. If there's anything specific you loved and would like to highlight or if you have any suggestions for improvement, please feel free to share.Thank you for choosing us, and we can't wait to host you again!

10/10 Excellent

Francisco

Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thank you for staying with us!

10/10 Excellent

SUPRIYA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean! Convenient access and great staff and service!
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for staying with us!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for staying with us!

10/10 Excellent

Modesta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for an additional fee
Stayed 1 night in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the parking fees. We understand your concern, and we genuinely appreciate your input. We'll take your comments into consideration as we continually work to enhance our guest experience. If you have any further concerns or if there's anything we can do to make your stay more enjoyable, please feel free to reach out.

10/10 Excellent

Lyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Suites nice for families. Will come again!!
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for the fantastic feedback! We're delighted to hear that you found our facility excellent and our suites suitable for families. We look forward to welcoming you again for another wonderful stay. If there's anything specific you'd like for your next visit, please don't hesitate to let us know.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Cute suites. Affordable and close to town.
Stayed 1 night in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for your kind words! We're thrilled to hear that you found our suites cute, affordable, and conveniently located near town. We appreciate your positive feedback and hope to welcome you back for another delightful stay in the future.

10/10 Excellent

Sue, Valley Springs

Travelled with family and small children
Pismo Lighthouse Suites is a wonderful place for a family to stay when visiting Pismo Beach. There are a variety of room floor plans, some with full and partial ocean views , and the family suites have two separate bedrooms, ideal for a 3-generation family traveling together. The hotel offers a breakfast with fruit, hot breakfast items, cereal, and bakery items. Next to the office is a patio with a play structure for the kids, ping pong, an outdoor chess board painted on the cement with 24” size chess pieces, and outdoor sitting areas. There’s an outdoor pool towards the back of the property. The buildings also have elevators for easier access to guest rooms. Pismo Lighthouse Suites is our family favorite on our Beach Getaway Weekends!
Stayed 2 nights in Feb 2024
Response from Guest Services on 18 Feb 2024
Thank you so much for your kind words and glowing recommendation! We're thrilled to hear that Pismo Lighthouse Suites has become your family favorite for Beach Getaway Weekends. It warms our hearts to know that you appreciate the variety of room floor plans, some with stunning ocean views, and that our family suites are perfect for multi-generational travel. We hope to continue being your go-to destination for beach getaways, and we look forward to welcoming you and your family back to Pismo Lighthouse Suites soon.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location and very clean. They have a great breakfast and amenities. Excellent overall.
Stayed 4 nights in Dec 2023
Response from Guest Services on 11 Feb 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our beautiful location, found everything to be clean, and appreciated our great breakfast and amenities. Your positive comments mean a lot to us, and we're delighted to have contributed to an excellent overall experience for you.

10/10 Excellent

Vincent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Becky was fantastic as the manager. Wonderful personality and gave out valuable information about the area. She is a gem. Facilities were maintained in excellent condition and rooms were very clean . One of the best places I have ever stayed I u
Stayed 2 nights in Feb 2024
Response from Guest Services on 5 Feb 2024
It sounds like Becky made a significant positive impact on your experience at the hotel! Having a manager with a wonderful personality and a wealth of information about the area can truly enhance a stay. It's fantastic to hear that the facilities were well-maintained, and the cleanliness of the rooms met your expectations. If you ever have the opportunity to return, it seems like you've found a gem worth revisiting!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a total of 3 nights. Everything was great! The staff were so polite and helpful. The property is well kept. The breakfast was decent. We love the room, it felt so spacious with the two separated rooms.
Stayed 1 night in Jan 2024
Response from Guest Services on 2 Feb 2024
I'm glad to hear that your three-night stay was enjoyable and everything met your expectations! Polite and helpful staff, a well-maintained property, and a spacious room with separated areas all contributed to a positive experience. If you have any specific highlights or recommendations, feel free to share them. I hope your future travels are just as delightful!

10/10 Excellent

Amma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily breakfast. Resort fee also provides for a beach chair. Ocean front is worth it. Very beautiful view. Was pleasantly surprised by the two bathrooms. Felt like a small apartment. Beach access between properties, but it is quite rocky, so be careful. Overall really nice. Would stay again.
Stayed 2 nights in Jan 2024
Response from Guest Services on 2 Feb 2024
Thank you for sharing your experience! It sounds like you had a delightful stay with a beautiful oceanfront view. The resort fee covering breakfast and beach supplies adds value, and the beach access, despite being rocky, seems manageable with caution. Your positive overall impression and willingness to stay again speak volumes about the quality of your experience. Happy travels!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was so relaxing and calm. The staff were all amazing! Clean rooms, and clean property. Breakfast was a good variety of hot and cold items. We were here for my husbands birthday and were offered a partial ocean view room upgrade! Everything was just amazing! We will definitely recommend to others. We will be back on day!
Stayed 1 night in Jan 2024
Response from Guest Services on 2 Feb 2024
I'm thrilled to hear that you had such a wonderful and relaxing stay! It's fantastic that the staff made a positive impression, and the clean rooms, diverse breakfast options, and a thoughtful birthday upgrade added to the overall enjoyment of your experience. Thank you for the recommendation, and I hope you get the chance to return for another memorable visit in the future. Safe travels until then!

10/10 Excellent

Sonja

Stayed 1 night in Jan 2024
Response from Guest Services on 21 Mar 2024
Thank you for staying with us!

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot on the ocean.
Stayed 1 night in Jan 2024
Response from Guest Services on 25 Jan 2024
Glad you think so! Our oceanfront location does have a certain charm. Whether it's the calming waves, the scenic views, or something else that caught your eye, we hope you continue to enjoy your time with us.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Services on 16 Jan 2024
Thank you for staying with us!

6/10 Okay

Tuan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The smell of smoke
We really like the area and room. The stay would of been perfect but on the second day, one of the rooms below ours was smoking marijuana and it flew into our room. We went out to dinner and when we came back, our room smelled of it. I have a 1 and 3 year old so I was not happy. Not sure how the smell was trapped in our room but I can only assume that smoke rises and becuase the room doors and windows are not fully sealed that the smell seeped in. Maybe when guesrs aee checking in, the front desk clerk can educated and emphasis guests that smoking is prohibited. I do recall when checking in, it was not mentioned at all.
Stayed 2 nights in Jan 2024
Response from Guest Services on 16 Jan 2024
We sincerely apologize for the inconvenience you experienced during your stay. We want to assure you that smoking is strictly prohibited at our property, and guests are made aware of this policy during check-in. In fact, guests are required to sign an acknowledgment of our non-smoking policy, accompanied by a notice of a 500 fee for violations.It can be challenging for our staff to monitor every guest's behavior unless we are notified. We appreciate it when guests bring such issues to our attention during their stay so that we can promptly address the situation, identify the responsible room, and apply the necessary fees. We understand that not everyone may feel comfortable reporting such incidents, but it greatly assists us in maintaining a pleasant environment for all guests.We assure you that this is not a typical experience at our hotel, and we value the opportunity to rectify such situations. We hope you consider staying with us again, allowing us to showcase the true quality of our property and the excellent service we strive to provide.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful views! good location . staff was nice and Hotel clean and roomy
Stayed 3 nights in Jan 2024
Response from Guest Services on 11 Jan 2024
Thank you for staying with us!

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So wonderful ocean view room!! Friendly staffs and service!! I want to go back there again!!
Stayed 2 nights in Jan 2024
Response from Guest Services on 11 Jan 2024
We look forward to welcoming you back for another great vacation!