Exterior

Reviews of The Palomar Inn

2 out of 5
The Palomar Inn
1601 Shell Beach Road, Pismo Beach, CA

Reviews

7.2

Good

Rating 10 - Excellent. 115 out of 468 reviews" "
Rating 8 - Good. 149 out of 468 reviews" "
Rating 6 - Okay. 111 out of 468 reviews" "
Rating 4 - Poor. 55 out of 468 reviews" "
Rating 2 - Terrible. 38 out of 468 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff, and room. Also it was nice that we could have our dog with us. I have really enjoyed my stay here and will be back next time we are in Shell Beach :)
Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear Christine,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you enjoyed our property, staff, and room, as well as the ability to bring your dog along. Providing a comfortable and welcoming experience for both you and your furry friend is important to us, and we're thrilled that we could meet your expectations. We can't wait to welcome you back next time you're in Shell Beach!Sincerely, Hotel Manager

10/10 Excellent

Nichole

Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Nichole,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Jane, Westminster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly/helpful staff. One lamp didn’t work and they promptly replaced it. Lots of clean towels and toiletries in room. Beds comfortable and rooms good size. TV was high tech. You can tell the place is in process of getting upgraded cosmetically and it looked nice. It was so peaceful, several great restaurants/quick bite places right there, and easy stroll to the ocean. Meis Chinese food is the best I’ve had in awhile. Go there! And take some time to sit on the patio across from the office. The fire pit and furniture made for a cozy respite. We will definitely return.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Jane,Thank you for your wonderful 5 out of 5 rating! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff very friendly and helpful, and that they promptly addressed any issues you encountered. We're glad you enjoyed the abundance of amenities in your room, including clean towels and toiletries, as well as the comfortable beds and spacious rooms. We're also delighted that you appreciated our high-tech TV and noticed our ongoing efforts to upgrade the property cosmetically. It's fantastic that you found the surroundings peaceful and convenient, with great dining options nearby and easy access to the ocean. Thank you for the recommendation of Meis Chinese food; we'll be sure to check it out! We're pleased to hear that you enjoyed the cozy atmosphere of our patio with the fire pit and furniture. We can't wait to welcome you back for another wonderful stay in the future! We're here to ensure you have a memorable experience every time you stay with us!Sincerely, Hotel Manager

10/10 Excellent

KRISTA

Travelled with family
This is my second stay at this particular hotel, and I can honestly say that it is very nice. I love it. The people are very friendly. The rooms are excellent and it’s definitely somewhere I will come back to.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear KRISTA,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed your second stay with us and that you find our hotel very nice. We're delighted that you appreciated our friendly staff and excellent rooms. It's fantastic to know that you plan to return in the future. We appreciate your loyalty and look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager

10/10 Excellent

Zach

Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Mar 2024
Dear Zach,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

4/10 Poor

Kayla

Disliked: Staff & service
The staff is not available at night besides by phone. Nothing changed after a noise complaint was made. The walls are really thin.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Kayla,We apologize for the inconvenience and discomfort caused by the noise disturbances during your stay. Ensuring a peaceful environment for our guests is a priority, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our team to address the issues with noise and the availability of staff during the night. We appreciate your understanding and hope to have the opportunity to improve and provide you with a more satisfactory experience in the future. Sincerely, Hotel Manager

10/10 Excellent

Sherry

Liked: Amenities
Small and quiet and location! Owners very nice!
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Sherry,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you enjoyed the small and quiet atmosphere, appreciated the location, and found the owners very nice. Your positive feedback is valued, and we look forward to welcoming you back for another great stay. Thank you for choosing us!Sincerely, Hotel Manager

4/10 Poor

Dorothy

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Dorothy,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

6/10 Okay

Kacie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unprofessional
When I got to check the lady had to call someone to help me. The she than passed me the phone, man on the other end asked what I needed I explained to check in. He pass the phone back I did. She than had me write my name out. She had me keys an told me my room number. Next morning trying call from room phone an person to change payment method and no one would answer phone or lobby door. We have stayed here before but this time was so unprofessional. The last 2 times we had very nice upgraded this time room was missing all upgrades that prior rooms had. We love this location but after this stay it was probably our last.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Kacie,We apologize for the unprofessionalism you experienced during your stay. This falls short of our standards, and we appreciate you bringing it to our attention. Your feedback is valuable, and we'll address the issues with the check-in process and the lack of upgrades promptly. We understand your concerns, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Pamela, It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Rafael,Thank you for your positive feedback! We're delighted to hear that you found your stay cozy. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest owners!!
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 5 Nov 2023
Dear sherry,Thank you for the 5 out of 5 rating and your positive feedback about the owners. It's great to hear that you had a pleasant experience. We look forward to hosting you again!Sincerely, Hotel Manager

8/10 Good

Rich

Liked: Cleanliness, property conditions & facilities, room comfort
Tiny Rooms
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Rich,Thank you for your feedback. We apologize that you found the rooms to be on the smaller side. We appreciate your input and will consider this as we continue to improve our services. If you have any other comments or suggestions, please feel free to share them with us. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

8/10 Good

william

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and walking distance to ocean.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear William,Thank you for your 4 out of 5 rating! We're pleased to know that you found our pet-friendly policy accommodating and enjoyed the proximity to the ocean. We appreciate your feedback and hope to make your next stay even better.Sincerely, Hotel Manager

10/10 Excellent

MONTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean and inexpensive.
This hotel was inexpensive, but it was clean, with easy access to the freeway. It was also quiet. Which was nice. It was only a 15 minute drive to the San Luis Obispo airport, which is why I stayed there. All the hotels in San Luis Obispo were way over priced. This one was perfectly comfortable. I would definitely recommend it and stay here again,
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear MONTE,We're pleased to hear that you found our hotel comfortable, clean, and conveniently located. We understand the importance of providing affordable and pleasant accommodations, and we're glad you had a quiet and comfortable stay. Thank you for your recommendation, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Patrice, Windsor

Travelled with family
Liked: Amenities
Small but clean room with comfortable bed. Great value.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Patrice,Thank you for your 4/5 rating and positive feedback. We're delighted to hear that you found the room clean, the bed comfortable, and the value great during your stay. Your satisfaction is important to us, and we hope to provide you with another enjoyable experience on your next visit. Thank you for sharing your thoughts!Sincerely, Hotel Manager

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean area/property
Stayed 1 night in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Dear Ivan,Thank you for your 4/5 rating. We're glad to know you found our property clean and well-maintained. Your feedback is valuable, and we aim to make your next stay even more enjoyable.Sincerely, Hotel Manager

10/10 Excellent

elpidio

Travelled with family
Liked: Cleanliness
Good place
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Elpidio,We're glad to hear that you found it to be a good place to stay. If you have any specific feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your business!Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent place to stay, nothing fancy. The location is close to Pismo Pier, beach access close by and easy freeway access. Staffs English was limited but very friendly and promptly replaced broken microwave.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Guest,We appreciate your feedback regarding your stay. It's great to hear that you found the location convenient and the staff friendly, despite the language barrier. We're also glad they were prompt in addressing your broken microwave. If you ever return to the area, we hope to welcome you back for another stay. Your feedback is valuable, and we will work on improving our services further. Thank you for choosing us for your accommodations.Sincerely, Hotel Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities
This was a really special place in a wonderful location! Lots right around the corner! You will be happy!
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 8 Sept 2023
Dear Heidi,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and the convenient location. If you ever return, we'd love to welcome you back. Safe travels, and we hope to see you again!Sincerely, Hotel Manager

8/10 Good

Steven W

Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Steven W,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 17 Aug 2023
Dear Pedro,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

4/10 Poor

Yvonne

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed over the weekend and was dissapointed. Start with the positive: cute, clean, convenient location. The opportunities: small rooms, tiny bathroom that looks as though they started a remodel but failed to complete The work completed in the room looks as though it was a DIY upgrade. Outdated medicine cabinet, broken toilet paper dispenser, caulking around the sink was on electical appliances Provided an iron, but no ironing board Towles were rough. And a sign informing you they do audits of My ID wasn't verified at check in i was handed a list pointed to my name and given the assigned key. No receipt was offered at check out. Not horrible but I would not book again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 16 Aug 2023
Dear Yvonne,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the cleanliness and location of the hotel. We apologize for any inconveniences you experienced during your stay, including the room size, bathroom condition, and issues with amenities. Your feedback is important to us, and we will use it to address these areas and make improvements. We're sorry to hear that your experience fell short of your expectations, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Cruz

Stayed 1 night in Aug 2023
Response from Hotel Manager on 2 Sept 2023
Dear Cruz,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Danzel

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Hotel Manager on 1 Sept 2023
Dear Danzel,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

10/10 Excellent

Rebecca, bakersfield

Stayed 2 nights in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Dear Rebecca,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

2/10 Terrible

Victoria

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner did not work and it was so hot my guest had to leave because she didn’t feel well! The staff said I didn’t need air 3 people came to look at it but nothing! I had to wait to go to the room till it cooled off just to be able to breathe! The floor was dirty! Very difficult to understand the staff, and they don’t seem to know what they’re doing! Awful experience! Never returning!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 6 Aug 2023
Dear Victoria,We apologize for the inconvenience you experienced during your stay. It is disappointing to hear that our air conditioning system did not meet your expectations and caused discomfort. Your feedback is crucial to us, and we will address these issues promptly to ensure that our guests have a comfortable and pleasant stay in the future. We regret that your overall experience fell short of your expectations, and we hope you will consider giving us another chance to provide you with a better experience in the future. Your satisfaction is essential to us, and we will take the necessary steps to improve our services. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Les

Disliked: Cleanliness, staff & service
There was nothing unique about this property. The room is basically a box with a bed and shower. In fact, the shower is larger than most hotel showers!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 6 Aug 2023
Dear Les,Thank you for your feedback. We apologize if our property did not meet your expectations in terms of uniqueness. We continually strive to improve and provide our guests with a memorable experience. Your comments are valuable to us, and we will use them to enhance our offerings and make your future stays more enjoyable. If there is anything specific you would like to see in our rooms or any other aspect you feel we can improve upon, please let us know. We hope to have another opportunity to serve you and provide a more distinctive experience.Sincerely, Hotel Manager

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Beautiful Stay 🙂
Stayed 1 night in Aug 2023
Response from Hotel Manager on 5 Aug 2023
Dear Luis Alberto,Thank you for your review! We're thrilled to know that you had a quiet and beautiful stay at our hotel. Creating a serene and pleasant atmosphere for our guests is essential to us. We hope you had a wonderful time, and we look forward to hosting you again for another enjoyable stay. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Paul, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 4 Aug 2023
Dear Paul,We're thrilled to hear that you enjoyed our hotel's location! Thank you for choosing us, and we hope to welcome you back for another great stay soon. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Paul, Modesto

Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Aug 2023
Dear Paul,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Devin,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear Nicole,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t normally write reviews, but I felt like I needed to tell the world how wonderful my stay was here. This was exactly what we needed for our 1 night trip— cost effective & clean. Extra points because it’s located directly next door to a yummy coffee shop. Walking distance to a liquor store. I want to write this review because the woman & man (the only two employees I saw during my stay, & I regret not getting their names) were both beyond kind & accommodating. I will definitely stay here again because of their kindness. Thank you both.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Angela,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a wonderful stay and that our location and cleanliness met your expectations. It's great to know that our staff, especially the woman and man you mentioned, made a lasting impression on you with their kindness and accommodations. We truly appreciate your kind words, and we look forward to welcoming you back on your next trip. Thank you for choosing to stay with us!Sincerely, Hotel Manager

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Susie,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Misti K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and easy
I was reading reviews and I’m not sure if they are under construction but from what I read to what we experienced was totally different and in a great way. Cute little room for our one night stay and just the two of us. Super close to the beach. Needs curtains! We had a well lit room with lights off and blinds closed. Other than that it was great.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Dear Misti K,Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. We are looking forward to welcoming you back soon.Sincerely,Hotel Manager

8/10 Good

Sharon

A cute little place right in town. Just a 10 min walk to the most gorgeous sunset location. Margo Todd Park. They had eye makeup remover to save those towels … smart. Hairdryer included which I find is not the common thing still in less expensive places. I would recommend staying here and would definitely stay again if I’m the area.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 21 Jul 2023
Dear Sharon,Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us and found our location convenient. It's wonderful to know that you appreciated the little touches like the eye makeup remover and the hairdryer in the room. Your recommendation means a lot to us, and we look forward to welcoming you back if you are in the area again.Sincerely, Hotel Manager

6/10 Okay

Aaron

Stayed 1 night in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Aaron,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

sherry

Quiet and a great location
Stayed 6 nights in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Dear sherry,Thank you for your feedback! We're glad to hear that you found our hotel to be quiet and in a great location. We understand the importance of a peaceful environment and a convenient location for our guests' comfort and convenience. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back on your future visits.Sincerely, Hotel Manager

10/10 Excellent

Ames

Stayed 1 night in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Ames,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Clarence

Stayed 2 nights in Jun 2023
Response from Hotel Manager on 18 Jul 2023
Dear Clarence,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

4/10 Poor

Susan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Outside was nice, inside was nice at first glance but room needed a lot of improvement. Shampoo toiletries were used and not discarded. Bedroom was missing smoke detector. Front staff was not friendly. Would not stay here again.
Response from Hotel Manager on 27 Jun 2023
Dear Susan,We apologize for the disappointing experience you had during your stay at our property. It is disheartening to hear about the cleanliness and maintenance issues you encountered in your room. We take these matters seriously and will investigate them to ensure they are addressed promptly. Additionally, we apologize for any lapses in customer service from our front staff. Providing friendly and attentive service is important to us, and we will use your feedback to improve in this area. Thank you for bringing these issues to our attention, and we regret that we did not meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Dale

Liked: Cleanliness, room comfort
Small but clean and nice
My room was very small, but clean and nice. All I needed for a quick overnight in beautiful Pismo Beach area.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 24 Jun 2023
Dear Dale,We're glad to hear that you found your room clean and nice during your overnight stay in Pismo Beach. While the room may have been small, we strive to provide a comfortable and clean environment for our guests. Thank you for choosing our hotel for your quick visit, and we hope you enjoyed your time in the beautiful Pismo Beach area. Should your travels bring you back to the area, we would be delighted to welcome you again.Sincerely, Hotel Manager

6/10 Okay

Kourosh

NA
Stayed 1 night in Jun 2023
Response from Hotel Manager on 24 Jun 2023
Dear Kourosh,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Brian k

Stayed 1 night in Apr 2023
Response from Hotel Manager on 24 Apr 2023
Dear Brian K.,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

4/10 Poor

Alan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was super fast. Basically just handed me the key. It’s a motel. Looks nice from the outside, just like a seaside inn should. The bed was very comfortable. The room looks like it was remodeled recently. Whoever did the sloppy remodel work in the bathroom used red permanent markers to mark tile cuts and most of the marks are still visible. You can see them where they either mis-cut the tile, didn’t measure correctly or where the grout has fallen out or the caulking has come off. There’s also paint drippings on the tile and floor, they didn’t wipe the caulking off the walls or tile so it’s all over the place. Whoever did the work did not know anything. Just sloppy. So if your husband is a contractor and you want to put them on tilt, then stay here. Also, the floors had not been cleaned. Maybe ever. They were filthy. We noticed some shiny drops of something on the floor by the bed that we’ll just agree could have been where someone spilled some Sprite. So I got a wet towel to wipe it up and the towel turned black with dirt. I have photos. So I got another wet towel and basically walk-mopped the entire floor. It was disgusting. Dried it with another towel and then took the towels to the front desk. They said that was “unusual” and I agreed it was for me as well. They said they would mop while we were out. I left something on the floor to see if they would. When we returned to our room it was still there. Overall I would never stay here again, unless I wanted a divorce.
Response from Hotel Manager on 16 Apr 2023
Dear Alan, We are disappointed to read your comments. We apologize for all the inconveniences you had with the stay, as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with the good staying experience that you really deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Extremely basic
Check in was quick but not professional! Person didn’t know English so had to use personal phone to contact someone and handed phone over to me to speak to them, they didn’t know why I was in the phone so I had to explain “checking in” then was told to hand phone back to lady!!
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 16 Apr 2023
Dear Guest,I'm sorry to hear about your experience during check-in. As a hotel, we strive to provide a professional and seamless check-in process for all our guests. It's unfortunate that you encountered a language barrier, and that the check-in process was not up to our usual standards. We appreciate your feedback and will make sure to address this issue with our staff to ensure a smoother check-in process for our guests in the future. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Lori

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the worst experience ever. we booked the family room with 2 sinks and a separate bedroom for 2 nights. i had stayed there in december 2022 so i knew what to expect. upon arrival they gave us this tiny moldy room with one sink. there was no where to hang the hangers they gave us, the room was filthy - something all over the walls in the bathroom, several large bugs (i didnt get close enough to look) the door jam for the second room was leaking water all night and the wood was falling apart and the heat did not work. we requested a refund for the second night as we could not stay there again in those conditions and the owner agreed however once we checked out they refused to refund us the taxes and property cleaning fee for the second night which was almost half the cost of the room. claiming they would have moved us for the second day however when they attempted to move us they opened the door on a room that was already occupied!! horrible experience all around.
Response from Hotel Manager on 12 Apr 2023
Dear Lori,I am sorry to hear about the poor experience you had during your recent stay with us. This is certainly not the type of experience we want our guests to have, and we apologize for the inconvenience caused by the issues with your room.We take all feedback seriously and will be investigating the issues you have mentioned with our team to ensure they are resolved promptly.Please know that we value your business, and we hope that you will give us another opportunity to provide you with the quality experience that you deserve. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly
For the price I didn’t have high expectations but it didn’t disappoint. My only complaint for a non smokers room I smelled smoke. But overall room was clean bed was comfortable
Stayed 1 night in Apr 2023
Response from Hotel Manager on 9 Apr 2023
Dear Krystal,Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel budget-friendly and that your overall experience was satisfactory. We apologize for the issue with the smell of smoke in your non-smoking room, and we will take steps to address this concern. We appreciate your business and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Lexi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place
It was a super cute room. Had an additional bed room with the queen bed.
Stayed 3 nights in Mar 2023
Response from Hotel Manager on 31 Mar 2023
Dear Lexi,Thank you so much for your kind words! We are so pleased that you enjoyed your stay with us and found the room to be comfortable and welcoming. We strive to provide each of our guests with a pleasant and enjoyable experience, and we are glad you felt that way during your stay. We hope to see you again soon!Sincerely, Hotel Manager